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Author Topic: HitBTC.com - The most advanced cryptocurrency exchange  (Read 90954 times)
hitbtc
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September 01, 2014, 05:28:20 AM
 #401

you're lucky, two days with support because i can't withdraw any euro from my account .... Sad 

Dear gwada971 and Joe Budden,

We are working on resolving this issue.
Please accept our sincere apologies for the inconvenience caused.

Thank you for choosing our service,
The HitBTC Team

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zauker
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September 02, 2014, 11:31:20 PM
 #402

 502 Bad Gateway
la7eralus
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September 03, 2014, 12:15:59 AM
 #403

502 Bad Gateway

Same here.
Green2bit
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September 03, 2014, 12:18:49 AM
 #404

Did they pack up and run?
zauker
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September 03, 2014, 12:24:16 AM
 #405

Did they pack up and run?

You should look at yourself instead of spreading fud, since your website is offline too...  Smiley
la7eralus
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September 03, 2014, 12:37:47 AM
Last edit: September 03, 2014, 02:03:33 AM by la7eralus
 #406

Did they pack up and run?

Just started using the site today, so hopefully this isn't the case.  Although I have to admit this error specifically is somewhat discerning as most sites have some sort of notification for maintenance or DDOS or the like.  Would be a shame, as the site has a nice layout and is quite easy to use.  If it comes up I'll probably pull my balance manually to my wallet just in case it is maintenance related I'll still be able to access my funds during the downtime.

Update:  Posted on twitter asking about the downtime, still awaiting a response.  Will check back if/when I receive a response.

Update 2:  Can't find an official update anywhere.  The iRC channel #bytecoin-dev on Freenode has 5 people in it, none of which seem to be officials from HitBTC, and none of which will respond.  The twitter post still has no response.  These forums have no response.  Starting to get worried.  I guess it's a good thing I always do micro-transactions for the first few trades on new exchanges, I could have just saved myself a huge loss.
Green2bit
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September 03, 2014, 02:09:16 AM
 #407

I am getting really worried. I have almost 30 bitcoins in there.
stevec
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September 03, 2014, 03:31:40 AM
 #408

Still down - API too, so its not just the website. No response from support either which is worrying.

/Steve
la7eralus
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September 03, 2014, 03:54:34 AM
 #409

It's back up.  Thank god.
cAPSLOCK
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September 03, 2014, 03:55:52 AM
 #410

Try shift/refresh good luck.
Green2bit
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September 03, 2014, 03:59:21 AM
 #411

API is still down
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September 03, 2014, 04:53:01 AM
 #412

API is back up but something a reddit user posted concerns me- "Interesting - their time & sales ticker still shows trades from when their exchange was down. Another sign that their volume is fake?"
zauker
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September 03, 2014, 05:55:10 AM
 #413

So for "The most advanced cryptocurrency exchange", ah ah ah...

Withdrawn everything. Thanks for the entertaining time, HitBTC. See you (maybe) when you put facts where your mouth is, have someone supporting during night time, have your systems always on.

Cheers
hitbtc
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September 03, 2014, 08:15:36 AM
 #414

Dear All,

At the moment our Tech Department is investigating the problem occurred last night.
The website is working as per normal.
Please stay tuned for further news and do not hesitate to contact our Support Team if you still encounter any problems while using our exchange.

We apologize for any inconveniences this might have caused and we appreciate your patience.

Thank you for choosing our service,
The HitBTC Team

hitbtc
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September 03, 2014, 10:08:20 AM
 #415

Dear HitBTC users!

We are very sorry for the technical problems that web and part of API users have experienced.

We are glad to announce that we have fixed the underlying cause and welcome you back to continue trading at our exchange.

We are thankful for your quick reaction that has helped a lot our Tech Department.  Your feedback, comments and hints were very valuable contribution into spotting the problem.

We would like to emphasize that HitBTC is and always will be your reliable partner that values its reputation capital. Thank you for your trust in us.

Best wishes,
The HitBTC Team

hitbtc
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September 03, 2014, 10:58:14 AM
 #416

Did they pack up and run?

Dear Green2bit,

We did not run anyway.
We apologize for the technical problems and a wrong impression that could have been made by them. We are here with you and always will be your reliable partner for trading despite anything. Please note that our Tech Department will always work around the clock and walk an extra mile to solve any problem in the quickest and most efficient way.

Sincerely yours,
The HitBTC Team

hitbtc
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September 03, 2014, 11:06:47 AM
 #417

So for "The most advanced cryptocurrency exchange", ah ah ah...
Withdrawn everything. Thanks for the entertaining time, HitBTC. See you (maybe) when you put facts where your mouth is, have someone supporting during night time, have your systems always on.
Cheers

Dear zauker,

We are sorry for the technical problems you experienced. We would like to assure you that all the deposits and funds of our users are safe and sound. The fact that you withdrew your funds is a clear evidence of that.
We thank you for your opinion and find it the best motivation to improve our services. Our Tech Department works day and night although it communicates with users mainly through our Support channel: support@hitbtc.com
We regret your harsh reaction and would like to welcome you back as soon as possible.

Regards,
The HitBTC Team

AdamWhite
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September 03, 2014, 12:06:27 PM
 #418

API is back up but something a reddit user posted concerns me- "Interesting - their time & sales ticker still shows trades from when their exchange was down. Another sign that their volume is fake?"

HitBtc, can you speak to this? How can you possibly have time and sales for trades while the site and API were down. You also addressed others' concerns but suspiciously failed to address this one.
hitbtc
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September 03, 2014, 12:19:04 PM
 #419

Still down - API too, so its not just the website. No response from support either which is worrying.
/Steve

Dear stevec,

Thank you very much for your message. We regret causing you any inconvenience due to the technical problems we had.
Our Tech Department started working on the solution immediately when it received the first notifications on the problems.

We would like to take this opportunity and explain the lack of our immediate reaction. Unfortunately we use this forum mainly as a means for interaction with our users, collecting their ideas and opinions, reacting to their wishes and desires. Our Tech Department mostly communicates via our support channel: https://hitbtc.com/support  or support@hitbtc.com in order to insure quick and timely response to any problem that may arise.
We are grateful for your feedback and will intend to address this issue.

Regards,
The HitBTC Team

bernard75
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September 03, 2014, 12:39:22 PM
 #420

API is back up but something a reddit user posted concerns me- "Interesting - their time & sales ticker still shows trades from when their exchange was down. Another sign that their volume is fake?"

HitBtc, can you speak to this? How can you possibly have time and sales for trades while the site and API were down. You also addressed others' concerns but suspiciously failed to address this one.

Why do you continue to dodge this one?
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