HitBTC.com - The most advanced cryptocurrency exchange

[Aleks_B]

How it is possible to reach HitBTC support? Ticket not answered, my TFL balance shows 0!!

[1713480727]

1713480727

[InfiniteQuant]

Same issue, I have a withdrawal request of 32.85 ETH pending since > 8 Hours
https://www.etherchain.org/tx/0x1fae8f512270a9c9583f1d0b0a1f9851bc33d8415b98201601a5064f5cd58220

Most likely the reasons being Transaction Fee set < 0.00001 ETH

Another stressful situation to deal with today... I sent a ticket and wait for their answer.

It's been now 24 Hours for me, still nothing and we're talking of 32,000 USD worth of ETH

[juddilio]

Well I still have a transaction in process, almost 24h now. I withdraw 0,6 ETH from HitBTC to Binance and still nothing. Even the transaction hash doesn't show in etherscan (meaning they don't even processed it yet). This is a joke and trust me, as soon as I get the transfer I'll never touch HitBTC again and I advise you to do the same.

[InfiniteQuant]

Same issue, I have a withdrawal request of 32.85 ETH pending since > 8 Hours
https://www.etherchain.org/tx/0x1fae8f512270a9c9583f1d0b0a1f9851bc33d8415b98201601a5064f5cd58220

Most likely the reasons being Transaction Fee set < 0.00001 ETH

Another stressful situation to deal with today... I sent a ticket and wait for their answer.

It's been now 24 Hours for me, still nothing and we're talking of 32,000 USD worth of ETH

I just got an answer (less than 24 Hours after opening my ticket ) below:

--------
Dear trader, thank you for reaching out!

Right now BTC network is significantly congested. The amount of pending transaction had increased dramatically. It means that it might take longer for your transaction to proceed, unfortunately, because HitBTC as well is a subject to overall network issues as any other party.

Please let us assure you that eventually your withdrawal will be processed successfully. There is no other way for your coins but to proceed, it's going to be alright.

Regards,
Paola Balzano
HitBTC Support Team
--------

So I will be waiting, I just wish they gave me an estimated time of recovery... I will let you know once I got my funds.

[fanji]

Are you kidding admin? My payment ID changed just like that in my hitbtc account after sending a complaint, why?
I have not received DIMCOIN deposit since December 24, 2017. please explain my problem.
I sent dimcoin through depotwallet.com

Originally: 157384381085
After the Replace: 995680357672

My Account: fanjialisyahbana

Is this the attitude of Hitbtc to the customer, so my dimcoin balance does not go into hitbtc wallet?
please immediately process my Dimcoin transaction, I hope the professional hitbtc team to solve this kind of problem.

Transaction Details:
The amount of Dimcoin: 153,000,000000
Payment ID: 157384381085
Address: NBJZL2BAN2VQMIYTVHPJZUFKJEOT4DOBQF2NSFDD
TX ID / Hash: f9a145bfbfabc9061fee4c0d0555448693d948e4cdd8884ffdf74e977d8ad4e1

Please Check My Transactions via Website:
http://chain.nem.ninja/#/transfer/f9a145bfbfabc9061fee4c0d0555448693d948e4cdd8884ffdf74e977d8ad4e1

My Ticket ID :
#136693
#128868
#135058
#108035
#98390





Transaction Details:

[WitoldC]

Code:

Right now BTC network is significantly congested.

@InfiniteQuant You are waiting for BTC or ETH

[InfiniteQuant]

Code:

Right now BTC network is significantly congested.

@InfiniteQuant You are waiting for BTC or ETH

You're damn right.... I miss that important details

[LongHodler]

Hi,

Today I tried to transfer some amount of ETH from Trading Account to Main Account.
After processing my ETH balance become 0. I cannot see any information from Reports page.
Moreover, Latest Transactions are now empty.

Ticket ID #137011

Many people that I know says HitBTC is the worst exchange and now I also experienced that!
I will leave HitBTC as soon as I can.

[WitoldC]

Where you go? Look for other exchange topics you will be surprised
According to these topics, all are scam

[LongHodler]

You are right 

Well, I was thinking Bittrex or Binance 

[tuvok007]

"Right now BTC network is significantly congested" , is that the answer I get after waiting for more than 24 hours with pending transaction ?    Are you sending the lowest fee possible? How long will I have to wait? A couple more days maybe  

[SirBurton]

I URGE you NOT to send ANY AMOUNT OF COINS to HITBTC as me and hundrends of other users are dealing with tremendous issues the past few days.


No one can withdraw , 1/30 withdrawls at most are succesfull but at the slowest speeds possible ( 24hrs+ ) .

Dont try to trade at least until everything settles out , and please DONT LET YOURSELF BEING LURED by some coins that are trading at an ultra premium ( eg TRX which is + 50% of the rest market price ). You CANT trade because your deposit will not reach the exchange. I tend to believe that this was all a set up in order to create a vast influx of incoming BTC/ALTcoins.

I only hope that we are not dealing with a new MtGox here.


You have been warned guys.

[WitoldC]

 @LongHodler probably Binance will have to temporarily disable new user registrations.
and Bittrex to.

[LongHodler]

"Right now BTC network is significantly congested" , is that the answer I get after waiting for more than 24 hours with pending transaction ?    Are you sending the lowest fee possible? How long will I have to wait? A couple more days maybe  

This is the same excuse I received from the support team just now. My contact reason was ETH withdrawal, I didn't even have any BTC! This is ridiculous.

@LongHodler probably Binance will have to temporarily disable new user registrations.
and Bittrex to.

Yepp, I have accounts there. I was on HitBTC because TRX was (is) higher there.

I URGE you NOT to send ANY AMOUNT OF COINS to HITBTC as me and hundrends of other users are dealing with tremendous issues the past few days.


No one can withdraw , 1/30 withdrawls at most are succesfull but at the slowest speeds possible ( 24hrs+ ) .

Dont try to trade at least until everything settles out , and please DONT LET YOURSELF BEING LURED by some coins that are trading at an ultra premium ( eg TRX which is + 50% of the rest market price ). You CANT trade because your deposit will not reach the exchange. I tend to believe that this was all a set up in order to create a vast influx of incoming BTC/ALTcoins.

I only hope that we are not dealing with a new MtGox here.


You have been warned guys.

+1 for the TRX.

[InfiniteQuant]

Scary.... I just opened a post on their forum:
https://forum.hitbtc.com/discussion/5243/32-85-eth-withdrawal-request-worth-over-30-000-pending-since-36-hours#latest

And saw the apocalypse of pending complain, their trollbox also is getting crazy, as well as reddit

[Ab-Soul]

Your withdraw fees are incredibly high. Why don't you decrease them? I saw in VEN you cut 14 VEN flat rate. That's 56 USD. Crazy amount to just withdraw your own coin.

[gopnik]

When i see so many people signing up with this shit exchange, i don't think they realize that they send money to:

- a totally anonymous website protected by whoisguard
- an exchange not registered as a company anywhere
- an exchange spending substantial ressources covering its tracks by usurping the name of existing companies with no connection to hitbtc whatsoever
- an exchange with sky high records of scam accusations on the internet
- probably operated from an appartment or a basement in some third world country
- very likely operated by a criminal organization operating money laudering schemes
- an exchange currently under investigation by a number of law enforcement agencies

There are enough warnings over the internet to avoid yourself becoming the next victim of this future giant mtgox

[SheepSuit]

Where you go? Look for other exchange topics you will be surprised
According to these topics, all are scam

This is the problem. I mean the problem is people don't share their positive experiences with exchanges.

[FastSha]

I read some withdrawal issue with coinbase, binance too.
I try withdrawal BTC from HitBtc but still pending on exchange. But NXT successfully come to local wallet today.

[MrCrptoTrader]

I would be glad to have withdrawal issues. In my case my coins are not even showing up in my account...