HitBTC.com - The most advanced cryptocurrency exchange

[JollyGood]

Hello.

I'm afraid because my account is fully locked , i'm not able to withdrawal ( for around 0.84 BTC )
I have opened a ticket #424433 :

KYC -> I sent all documents
After, the support team answered me yesterday for proof of residence.
I sent my bank statement + my IBAN. ( same name, same address  : they refused ).
So, I sent three times my Internet Bill ( same name, same address ) :
To support+id424433 [at] hitbtc.zendesk.com : 14 may 18:41
To support+id424433 [at] hitbtc.zendesk.com : Today, 15 may 09:43
To support+id424433 [at] hitbtc.zendesk.com : Today, 11:47

After that, no answer.
They think I sent e-mail to bad e-mail address /-_-'/ but no, only at support+id424433 [at] hitbtc.zendesk.com ... so ...they told me on Twitter " We don't receive your e-mail, please try form another e-mail " .. lol..  But before they received , and now no... but why not...

I created a new e-mail, and I sent again today at 16h48.

And after, at 18h35, they said " check your mailbox ", but of course, NOTHING.

Here proof ( twitter + email + hitbtc ) :







Why I am afraid ? Because I bought small by small with my economy this Bitcoin in December 2018, half on Bitcoin ATM, half on a guy found on Localbitcoins.

They write to their website that people are allowed to withdraw without KYC 1 BTC. But in my case not.


KYC is not the problem.
The problem is how they proceed with me ( low, ask too much documents for nothing ), and I see too much message that they ask proof of fund, that I don't have because I bought in cash in December for a total of .. around 3500€ .

I'm honest, not a frauder. I give them all documents. And now, i'm waiting waiting waiting and see a lot of people in my case on Twitter.
Sound not good at all.

They wrote to a man this :

After the registration, the withdrawal limit for unverified accounts will be 1 BTC per day (and it's equivalent in other currencies), and 5 BTC per month.

If you verify your account, you will be able to withdraw 100 BTC per day and 30,000 BTC per month.

Me it's... 0.87 BTC !!!
I'm totally despair... I never had this sort of problem in my life, I feel scammed.

Thank you reading my message.

P.S , People in the same situation this week :
Twitter :
https://twitter.com/NYCrypto777/status/1128637166828044289
https://twitter.com/RajendraSundar/status/1128555171343163392
https://twitter.com/Sayonaradeshita/status/1128302474006343680
https://twitter.com/cryptobrainy/status/1128414506093355008
https://twitter.com/b4rjavel/status/1128624568992768000
https://twitter.com/TheGhosted7/status/1127158416689061888
https://twitter.com/PierreMartinow/status/1126962052369661952
https://twitter.com/CryptoMcKenna/status/1126107239222325250
https://twitter.com/VicLaShawn/status/1125819052805505024
https://twitter.com/VelvetMilkman/status/1128563694684770304
https://twitter.com/12345678910clc/status/1128618344389591040

It seems maybe the writing is on the wall for HitBTC.

It is a dinosaur of an exchange that lost its reputation and is now losing users fast because of the selective scamming accusations against them increasing.

When you take your frozen (or stolen) funds 0.84 BTC and multiply any small random amount of BTC by many, many more victims then you get an idea of the scale of the scam.

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[Thewowman777]

An other day to wait. This is not professional at all..
You will see, they will say :

1 - We sent you an answer but, sadly, you don't receive it. Please wait, our team we back to you soon.
2 - In the answer : ask others documents even if I said I bought my bitcoin in cash in December 2018.

What is the utility of "KYC Section" , if they automatically ask " proof of residence " by e-mail for example ?!
What is the utility of Telegram Support if they can't do nothing, just, all the day say, to all people who have the same problem " We will escalate your ticket ", " we will get back to you soon " .


But now I will wait and stop flooding here.

[Thewowman777]

New people of the day in the same situation/similar situation :

https://twitter.com/ElenaCorbova/status/1128911441464045568
https://twitter.com/woailafang1/status/1128862038623629312
https://twitter.com/proke94/status/1128374961293471744
https://twitter.com/TalkBitcoinsCom/status/1128933562198052869
https://twitter.com/Alex_Fetta/status/1128664863964680193


EDITED at 13:06 ( Paris timezone ) :
Now, they answer me by DM on Twitter now.

They said they don't receive my e-mail from GMAIL and PROTONMAIL.
They said because I used a " yopmail " address ( I did for each website to keep my privacy ), I must answer from the yopmail.com, but it's impossible.
I answer that : When I sent you, the first time, my first proof of residence ( bank statement+IBAN ), from my gmail.com, you received and you answerd me on the yopmail.com . I give them screenshot.

So now, I wait again.

I will keep you informed if my situation is solved.


EDITED at 14:35 ( Paris timezone ) :

They tell me open a new ticket. What I did. And know, they ask me to answer to the old ticket, but when I do, they didn't receive the answer /-_-'/
So , I have an amazing idea.
They work on Zendesk. And, with Zendesk, you can reply immediateliy on there website, what I did now :-)
So they can't say again they don't receive my answer, they have and I have the proof.

Wait again.

[JollyGood]

New people of the day in the same situation/similar situation :

https://twitter.com/ElenaCorbova/status/1128911441464045568
https://twitter.com/woailafang1/status/1128862038623629312
https://twitter.com/proke94/status/1128374961293471744
https://twitter.com/TalkBitcoinsCom/status/1128933562198052869
https://twitter.com/Alex_Fetta/status/1128664863964680193

Haha, of course now :



EDITED at 13:06 ( Paris timezone ) :
Now, they answer me by DM on Twitter now.

They said they don't receive my e-mail from GMAIL and PROTONMAIL.
They said because I used a " yopmail " address ( I did for each website to keep my privacy ), I must answer from the yopmail.com, but it's impossible.
I answer that : When I sent you, the first time, my first proof of residence ( bank statement+IBAN ), from my gmail.com, you received and you answerd me on the yopmail.com . I give them screenshot.

So now, I wait again.

I will keep you informed if my situation is solved.


EDITED at 14:35 ( Paris timezone ) :

They tell me open a new ticket. What I did. And know, they ask me to answer to the old ticket, but when I do, they didn't receive the answer /-_-'/
So , I have an amazing idea.
They work on Zendesk. And, with Zendesk, you can reply immediateliy on there website, what I did now :-)
So they can't say again they don't receive my answer, they have and I have the proof.

Wait again.

The way they have treated you is shocking, they are doing this to many of their users.

I have added them to my scam alert signature and left red trust in their feedback too.

[Thewowman777]

They confirmed me on Twitter that now, they just received my answer ( Because i'm able to find the solution myself to reply immediately on Zendesk and not by e-mail .. ) .

Next the proof ( yes because now i'm paranoid then I take screenshot of all I do )
https://i.imgur.com/euq2R9e.png


Waiting the new answer again... Endless  

EDIT ( 15h57 paris timezone ) :
They make me crazy !!!!! I said I bought them in cash and there is the answer :
https://i.imgur.com/EgwrXK4.png

[Thewowman777]

Ok, I will never see my fund and now I know.
I said I paid in cash 50% on Bitcoin ATM and 50% from a man .
They sent me this :

https://i.imgur.com/FNHlE3s.png

My answer :
https://i.imgur.com/1xm4VVv.png


I can't of course. And they know it. Thank you to support me but It's finish for my case, I just lose my only Bitcoin pffff.

[gentlemand]

I can't of course. And they know it. Thank you to support me but It's finish for my case, I just lose my only Bitcoin pffff.

Flat out theft hiding behind weasel words.

The only other place I've heard of that keeps money like this is Changelly. Funnily enough Changelly and HitBTC are alleged to be operated by the same people.

[JollyGood]

Ok, I will never see my fund and now I know.
I said I paid in cash 50% on Bitcoin ATM and 50% from a man .
They sent me this :

I can't of course. And they know it. Thank you to support me but It's finish for my case, I just lose my only Bitcoin pffff.

I am glad I added HitBTC to my scam alert signature. When exchanges start using the following listed before as excuses to selective scam users, they deserve to go bust and deserve all the negative publicity in crypto world.

They seem to clear cut thieves, they seem to be selective scamming and they think they can get away with it. Well they cannot get away with it because the community will take a stand against them.

It is time for those that use HitBTC to ditch these scammers and move over to a reputable exchange







==================================================

[IconFirm]

I am glad I added HitBTC to my scam alert signature

Had them in mine for months now.....lol

[Thewowman777]

They scam me. But my story can be covered by specialised media. I hope my story will help other customers to not try this exchange.
Because I see too much people scammed by HitBTC on twitter and reddit, so we need to stop it now.

[JollyGood]

I am glad I added HitBTC to my scam alert signature

Had them in mine for months now.....lol

Good to know 

I wish I had added them to mine earlier but nhad to give them the benefit of the doubt.

If we do not get together and expose the scams, the scammers and those that support and prop-up them up then they will win and will keep scamming innocent and gullible investors.

When these pathetic exchanges start asking for impossible traces of transactions such as signing messages from wallets from years ago, they are all the hallmarks for scammers. Add to that the other excuses then they are not to be trusted even by old early adopters.

[Thewowman777]

Moderator of Bitcointalk must rename this post with a special warning .

I ask my lawyer , he say :
How can they ask you, to contact an attorney, to affirmed that you did a transaction with an other man if he didn't see the transaction ? It's impossible.

But they know it of course.

And in my case, it's minus than 1 BTC.
They have all documents about me.

But no problem. They scam me. Ok. Now, maybe english is not my main language, but I'm now contacted by french specialist media in Cryptocurrencies & High tech to expose what they are doing with me and a lot of customers. Maybe after they will write a news about this, some english media will accept to talk about HitBTC scam.

Thank you again for your support here, I don't want to flood this forum.
Sorry for this.

[JollyGood]

They scam me. But my story can be covered by specialised media. I hope my story will help other customers to not try this exchange.
Because I see too much people scammed by HitBTC on twitter and reddit, so we need to stop it now.

Yes the number of people getting scammed is increasing, any form of publicity to alert newbies and gullible people about the scam to protect them would be a wise move.

I hope the "team" behind the disaster that is HitBTC will wake up to the fact that they cannot drag this scam out forever. Either they need to pull their act together and stop behaving in this manner or they have to close down (or sell their business to allow another team to repair the damage)

[Thewowman777]

I agree with you.
The problem is HitBTC doing targeting scam, so a lot of people have been no scammed.

But recently, as you can see on my previous post, I found a lot of people in the same case than me.
We must act.

I don't know the reason behind there scam : Have they been hacked ? Have they doing an exit scam ?
Anyway, Something bad is going on.

I just contact a lawyer in Hong Kong, recommended by my French Government , to start the sue in court if they don't give me my money.

[JollyGood]

I agree with you.
The problem is HitBTC doing targeting scam, so a lot of people have been no scammed.

But recently, as you can see on my previous post, I found a lot of people in the same case than me.
We must act.

I don't know the reason behind there scam : Have they been hacked ? Have they doing an exit scam ?
Anyway, Something bad is going on.

I just contact a lawyer in Hong Kong, recommended by my French Government , to start the sue in court if they don't give me my money.

I hope you start proceedings against the scammers because if you are the first it will be a test case and others can follow. Maybe taking class action in a group with other victims would be better as it has safety in numbers and lowers the cost.

Maybe you are right, they might have been hacked or might be looking for an exit strategy - those might be some of the reasons they are selective scamming.

[Thewowman777]

Hello,

After I send this :
https://i.imgur.com/ak1jzzo.png

They finally accept to unlock my account. I'm now trying to withdraw. I will update if it's okay.


Happy day : i success to withdraw !!

[Thewowman777]

Wow, seems amazing : https://bitcoinexchangeguide.com/hitbtc-appears-insolvent-blockchain-analysis/

[rdbase]

Wow, seems amazing : https://bitcoinexchangeguide.com/hitbtc-appears-insolvent-blockchain-analysis/

Yes the news is coming fast a furious about how they are committing outright fraud to their customers now.
Just posted a thread in regards to all the allegations which have surfaced.
https://bitcointalk.org/index.php?topic=5144967

[JollyGood]

Wow, seems amazing : https://bitcoinexchangeguide.com/hitbtc-appears-insolvent-blockchain-analysis/

Well according to the news going around HitBTC seems like it is milking every last drop of every single user it can selective scam before it will probably start scamming its early adopters too in the run-up to shutting down.

[erikalui]

I have barely any coins on the exchange and I don't find it even worth withdrawing my tokens. I have some CCT tokens and they are charging more tokens as fee than the amount of tokens I have. They were worth 1200 dollars earlier but now worth $2. I can either sell them in distress sale or keep them on the exchange. Same goes for FLP.