HitBTC.com - The most advanced cryptocurrency exchange

[bernard75]

API is back up but something a reddit user posted concerns me- "Interesting - their time & sales ticker still shows trades from when their exchange was down. Another sign that their volume is fake?"

HitBtc, can you speak to this? How can you possibly have time and sales for trades while the site and API were down. You also addressed others' concerns but suspiciously failed to address this one.

Why do you continue to dodge this one?

Dear Green2bit, AdamWhite and bernard75,

Thank you very much for your remark that we will now gladly address separately.

Our web and API components are independent, hence an outage of the website does not lead to a service disruption for API traders.
The API of your colleague-traders continued working without noticing any problems while a part of our web was interrupted by the technical outage.

As a part of our constant improvement process we undertake to investigate underlying problem and implement the discovered solution for all our users.

Best wishes,
The HitBTC Team

Still down - API too, so its not just the website. No response from support either which is worrying.

/Steve

Hmm, i couldnt connect to the API either.

[1713880600]

1713880600

[1713880600]

1713880600

[AdamWhite]

HitBtc,

The API was confirmed down by many users myself included.

Also, can you please elaborate on the nature of the issues you experienced.

[hitbtc]

HitBtc,
The API was confirmed down by many users myself included.
Also, can you please elaborate on the nature of the issues you experienced.

Dear AdamWhite and bernard75,

Due to a hardware failure at our hoster’s facility (Velia) some components of our web and API were unavailable to our users.

In particular our system excluded the affected servers from our round-robin and these components were switched over to our back-up hoster (OVH). In turn, this change required the change of DNS records to be propagated for these specific services to the users originally connected to the Velia servers, which resulted in the web and API becoming unavailable for these specific users.

Once again we would like to avail ourselves of the opportunity to renew to you our apologies for the technical problems. We understand your worries and concerns and we would like to emphasize that we are fully open to you.

Best wishes,
The HitBTC Team

[hitbtc]

Dear Users,

Due to the technical problems of Monero network, we are forced to stop any transaction with XMR until the proper functioning is restored.
We will keep you informed on any developments in due course.

Regards,
The HitBTC Team

[bernard75]

Since you guys will prolly soon overtake bitcoin.de in EUR volume, could you guys add yourselves here:
https://bitcoinwisdom.com/
https://bitcoinaverage.com/markets#EUR

[hitbtc]

Since you guys will prolly soon overtake bitcoin.de in EUR volume, could you guys add yourselves here:
https://bitcoinwisdom.com/
https://bitcoinaverage.com/markets#EUR

Dear bernard75,

Thank you very much for your interest and your suggestion. We will take necessary actions.
We are lucky to have such members in our community.

Regards,
The HitBTC Team

[bernard75]

http://bitcoincharts.com/markets/currency/EUR.html
Now push for that shady ANX.

[hitbtc]

Dear Users,

Due to the technical problems of Monero network, we are forced to stop any transaction with XMR until the proper functioning is restored.
We will keep you informed on any developments in due course.

Let us inform you that withdrawals/deposits are already available and that trading will resume at 18.30 UTC.  

Regards,
The HitBTC Team

[nofish]

Whats going on with XMR? It's got frozen again. Please keep us informed, its important to keep up the trust.

[hitbtc]

Dear Users,

We are glad to announce that HitBTC resumes XMR trading.

Sincerely,
The HitBTC Team

[mars78]

hitbtc,
Why some withdrawals  are without transaction fees? 

[hitbtc]

Dear HitBTC members,

We would like to inform you that starting Monday, September 8th, HitBTC will be charging the network fee for the withdrawals of Bitcoins in the amount of 0,0001 BTC.

This change in the policy comes as the answer to numerous client requests and is aimed at providing quicker and more efficient payments in Bitcoins.

Sincerely yours,
The HitBTC Team

[mars78]

Dear HitBTC members,

We would like to inform you that starting Monday, September 8th, HitBTC will be charging a commission fee for the withdrawals of Bitcoins in the amount of 0,0001 BTC.

This change in the policy comes as the answer to numerous client requests and is aimed at providing quicker and more efficient payments in Bitcoins.

Sincerely yours,
The HitBTC Team

nice

[madmartians]

when will you choose the next vote winner?

[hitbtc]

Dear All,

HitBTC launches its Market Analytics section. We are proud to present you our first report done exclusively for you by Tone Vays, one of the leading financial market experts. We are open to your comments and suggestions on Bitcointalk.

Sincerely yours,
The HitBTC Team

[bernard75]

Congrats on the second biggest EUR exchange:
http://bitcoincharts.com/markets/currency/EUR.html

[hitbtc]

Congrats on the second biggest EUR exchange:
http://bitcoincharts.com/markets/currency/EUR.html

Great! Thanks to the trust of our users we are among the leaders.

Sincerely yours,
The HitBTC Team

[madmartians]

when will you choose the next vote winner?

so my question was too stupid to receive an answer from you right?

[HerrAndreas]

Dear HitBTC members,

We would like to inform you that starting Monday, September 8th, HitBTC will be charging the network fee for the withdrawals of Bitcoins in the amount of 0,0001 BTC.

This change in the policy comes as the answer to numerous client requests and is aimed at providing quicker and more efficient payments in Bitcoins.

Sincerely yours,
The HitBTC Team

good to see you also making a little profit of running the exchange.
That´s a good sign in my eyes.

[CryptoBomg]

{"code":"NotAuthorized","message":"Invalid apikey"}{"code":"NotAuthorized","message":"Invalid apikey"}

Plz fix bug