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Author Topic: HITBTC abuse, dont let me login in my account  (Read 141 times)
sheenshane
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May 21, 2018, 01:41:43 PM
 #21

of course still waiting, 19 days in total and 3 days since they agreed that I SENT ALL THE DOCUMENTS THEY WANTED

is needed an email of chilean authorities or Hong Kong or whatever to make pressure to this exchange

clearly is abusing of user rights, ok to not be licensed or what, but this is too much.

I can't believe as I have read that the site is run from fbi.
Next time it's your responsibility to keep your 2FA, and also your email address should be secure there's no problem if you keep safe your private key.
There's a lot of complaint in hitBTC exchange site, but luckily I don't have any problem with this site I think if their client has an error or something mistake they did not resolve the issue and that's we think they are shady exchange due to the low response from their support team.

Well, the best thing to do is keeping update to them and their support team, you must have a patience to this.

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giselle180
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May 21, 2018, 03:10:33 PM
 #22


I was attracted from hitbtc only because I need to buy BTCP

do you think so that tradesatoshi is an exchange more serious and less scummy then HITBTC?

do you have any bad reviews of tradesatoshi?
giselle180
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May 24, 2018, 02:20:52 PM
 #23

still waiting

abandoned the idea to use such exchange even for just 1000$ value in crypto

no support of the staff in this site?
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May 24, 2018, 03:29:29 PM
 #24

With exchanges at time some issues arise and they get sought within short time. Here what you've mentioned seems to be little weird and myself an user of hitbtc haven't encountered any of the issues till date. It gives access to all sort of trading. Only issue I face is the difficulty to use through mobiles which is perfect with pc.



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giselle180
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May 24, 2018, 03:40:03 PM
 #25

from 2 may to today, 22 days that I wait, and they confirmed they have ALL WHAT THEY NEEDED to remove the google auth.

No a phone call, no an apologise, no an email more "human" to give confidence to a client, nothing of nothing.

Really disgusted.

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May 24, 2018, 11:26:06 PM
 #26

from 2 may to today, 22 days that I wait, and they confirmed they have ALL WHAT THEY NEEDED to remove the google auth.

No a phone call, no an apologise, no an email more "human" to give confidence to a client, nothing of nothing.

Really disgusted.
So they replied back. You should be celebrating that they did. 22 days isn't that long, considering how much time other exchanges take. Welcome to the crypto world  Smiley.
However disgusted you feel, they certainly do not care, because they know people will use their exchange because they have to.

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May 24, 2018, 11:54:15 PM
 #27

However disgusted you feel, they certainly do not care, because they know people will use their exchange because they have to.

That's the sad reality, and that while people always have the option to ditch that exchange completely if they for once stop chasing quick profits and stick to proper exchanges. There is nothing that justifies anyone to use that exchange just because they offer shitcoins other exchanges don't. Funny thing is that hitbtc plans to attract large scale traders by offering them certain beneficial perks, but no one in his right mind will ever accept their offer. I would never trust that exchange with even $1 worth of funds, let alone a trader with hundreds of thousands in capital. It's like playing Russian roulette with your money and coins where you can lose the game at any moment, and when you lose you have only yourself to blame for.
giselle180
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May 26, 2018, 02:10:34 PM
 #28

but BTCP bitcoin private is not a shit coin... is really interesting buying on the dips

giselle180
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May 26, 2018, 02:59:30 PM
 #29

http://i66.tinypic.com/19bdkz.jpg

imagine that today is in the top 6 as volumes  Grin Grin Grin
EditorX
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May 27, 2018, 03:04:42 AM
 #30

Please I need help,
I'm really worried. I do not have assets inside my account but I have my personal data and email I want to use
for my account, I do not want open a new account in an exchange were if you have a problem they keep the account
and the assets you could have inside for them.
Very scared about HITBTC now.
Please help in somehow!

Oh, that's too bad. Is your account okay? Email the customer center and get your account back. I hope it works out well. Good luck.
imsotiredofmoviereboots
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May 28, 2018, 03:13:29 AM
 #31

They should give you a few more options rather than the past emails you have. Verifying using your personal documents should suffice to get your account back. If ever you recover your account, transfer your funds immediately to a more a reliable exchange. Hitbtc gave you a very bad customer service.

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