We have apologized for this before and want to apologize again.
If you're apologizing for the bug, I don't think you really get it.
The real issue is the way you handled the situation from November 10th, when it was brought to your attention, till yesterday, almost 4 months later.
To whoever is in charge over at Betcoin, when you realize that you're taking money from your players that doesn't belong to you, you shouldn't be able to sleep until it's fixed. You found out about this issue on November 10th, and did nothing till December 10th - that's 100x worse than the issue itself. Why should anyone trust you? You should be humbled by this experience, but your post seems as if you are trying to make yourself out as the hero.
When you finally realized something had to be done, this is how you began your statement:
The rake is actually programmed correctly in the system with the proper cap
Weeks later you claimed:
You went on to ignore your players for months, rewarding those who didn't complain and censored, ignored and punished those who did. You should apologize for that.
After an extensive review, a few of our players were able to pinpoint the the rake overcharges from 10/30/15-12/9/15 and is providing refunds to players or a Daily Coin Ticket based on the following criteria.
Is this what you meant to say? Do you really think you'll convince anyone (besides CrazyWack) that you did research and review so extensive it took 4 months?(!)
If a player played at Betcoin Poker using the 100% rakeback promo, the player will technically owe funds to Betcoin.
Is this a joke? We get the point, you over paid players. Had the situation been handled appropriately on November 10th, you may have an argument since it was an honest mistake. As of November 12th, you were intentionally over-paying players, big difference.
It's very nice of you to basically give away so many daily coin tickets, I hope you didn't only do it to muffle the voices of those who are actually owed.
It's also sad that they won't process refunds automatically as there are a ton of people who won't see the announcement and will thus not know they need to do something to get the money that was stolen from them returned.
For people who played cash games, don't be a sucker! You have several months to submit a claim. If you played cash games at all and didn't use the TSR, you are 100% due money. Get it.
Honestly, I doubt they have bothered figuring out how to analyze hand histories yet. I suspect anyone that submits will receive an offer they pull out of the air. I could be wrong though, I hope I am.
If there's anyone that is either on the fence or definitely submitting, I'd be willing to analyze your data independently to figure out if it's worth it and then to compare my results with their offer. Would need all the hand histories and you TSRB data. Skype is twitchyseal (never do business with me over skype without confirming its really some other way)
They unbanned me yesterday by the way.
tldr;
Twitchyseal was right, instead of apologizing betcoin is giving everyone daily coin ticket instead.
Did you read the post above lol?
They AGAIN apologized and are offering a review of your account to see if they owe you. If you actualy owe them since the 100% rakeback promo was taking place then, they will give you a poker ticket...
im more excited to not have to see all the trolling then finding a few penny's.
Hey CrazyWack, when was the FIRST time they apologized? wtf are they even apologizing for now?
Also why do you keep making these false statements lined with insults and never thank me for taking the time to explain to you how things work? How about a "oops, my bad" every now and then, huh?
