BTC-E Scammed me for €1500 - SEPA Transfer

[Zakendoen]

On the 20th of November I deposited €1500 and I didn't receive anything yet. Now I see there's a limit of €2000.

I have made multiple tickets and eventually after 2 weeks one of them got the following reply (even though my ticket ALREADY HAD THE FUCKING TRANSACTION DETAILS IN IT):

Posted on: 04 December 2013 11:05 PM
Hello! Please send full details of the transfer to check+ scan and screenshots.

Здpaвcтвyйтe! Пoжaлyйcтa пpишлитe пoлнyю инфopмaцию пepeвoдe для пpoвepки вaшeй тpaнзaкции. Пo вoзмoжнocти пpилoжитe cкaны и cкpиншoты.


My BTC-e username: Banaan

Bedrag (euro) 1.500,00 Af
Datum 20-11-2013
Mutatiesoort Internetbankieren
Naam / Omschrijving
Mededelingen Naam:Mayzus Financial Services L
td
Omschrijving:Deposit to the btc-
e.com username 'Banaan'.
Kenmerk:FFC ACC.9311.23733 ACC I
D S59357E
IBAN:CZ2208000000000005543282

BTC-e is selectively scamming people and ignoring all tickets. Mayzus Financial Services just tells you to contact BTC-e 

[1714961402]

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[1714961402]

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[1714961402]

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[slacker]

It is not a scam, this is how banking works.

Probably the receiver's bank did not received the details of payment because you add unnecessary information to the transfer (and banks probably are ignoring the most important part with numbers).

My answer at your Reddit thread.

[Zakendoen]

It is not a scam, this is how banking works.

Probably the receiver's bank did not received the details of payment because you add unnecessary information to the transfer (and banks probably are ignoring the most important part with numbers).

My answer at your Reddit thread.

So you are telling me that because there are a few words infront of "FFC ACC.9311.23733 ACC ID S59357E" my €1500 is lost? Maybe they should warn about this? Damn, I just wanted to make it MORE easy for them, not screw it up.

So I guess all I can do is wait now?

[redtwitz]

Did you include a payment reference? If you do, many bank will indeed cut off the description after the first 35 characters.

In you case, only Deposit to the btc- e.com username would get forwarded to the receiving bank.

Note that FFC ACC.9311.23733 ACC I D S59357E has 34 characters.

So you are telling me that because there are a few words infront of "FFC ACC.9311.23733 ACC ID S59357E" my €1500 is lost? Maybe they should warn about this? Damn, I just wanted to make it MORE easy for them, not screw it up.

So I guess all I can do is wait now?

In my personal experience (in general, not with BTC-e), transactions that require manual intervention take about four weeks.

[Zakendoen]

Did you include a payment reference? If you do, many bank will indeed cut off the description after the first 35 characters.

In you case, only Deposit to the btc- e.com username would get forwarded to the receiving bank.

Note that FFC ACC.9311.23733 ACC I D S59357E has 34 characters.

So you are telling me that because there are a few words infront of "FFC ACC.9311.23733 ACC ID S59357E" my €1500 is lost? Maybe they should warn about this? Damn, I just wanted to make it MORE easy for them, not screw it up.

So I guess all I can do is wait now?

In my personal experience (in general, not with BTC-e), transactions that require manual intervention take about four weeks.

What is special about it being 34 characters?

[redtwitz]

Note that FFC ACC.9311.23733 ACC I D S59357E has 34 characters.

What is special about it being 34 characters?

That it fits in the description, whether you include payment reference or not.

[Zakendoen]

Note that FFC ACC.9311.23733 ACC I D S59357E has 34 characters.

What is special about it being 34 characters?

That it fits in the description, whether you include payment reference or not.

Yeah it's in there.

[Nebulous]

On the 20th of November I deposited €1500 and I didn't receive anything yet. Now I see there's a limit of €2000.

I have made multiple tickets and eventually after 2 weeks one of them got the following reply (even though my ticket ALREADY HAD THE FUCKING TRANSACTION DETAILS IN IT):

Posted on: 04 December 2013 11:05 PM
Hello! Please send full details of the transfer to check+ scan and screenshots.

Здpaвcтвyйтe! Пoжaлyйcтa пpишлитe пoлнyю инфopмaцию пepeвoдe для пpoвepки вaшeй тpaнзaкции. Пo вoзмoжнocти пpилoжитe cкaны и cкpиншoты.


My BTC-e username: Banaan

Bedrag (euro) 1.500,00 Af
Datum 20-11-2013
Mutatiesoort Internetbankieren
Naam / Omschrijving
Mededelingen Naam:Mayzus Financial Services L
td
Omschrijving:Deposit to the btc-
e.com username 'Banaan'.
Kenmerk:FFC ACC.9311.23733 ACC I
D S59357E
IBAN:CZ2208000000000005543282

BTC-e is selectively scamming people and ignoring all tickets. Mayzus Financial Services just tells you to contact BTC-e 

Just be cool-headed and patient, you can cry scam when they actually deny your payment

[Zakendoen]

On the 20th of November I deposited €1500 and I didn't receive anything yet. Now I see there's a limit of €2000.

I have made multiple tickets and eventually after 2 weeks one of them got the following reply (even though my ticket ALREADY HAD THE FUCKING TRANSACTION DETAILS IN IT):

Posted on: 04 December 2013 11:05 PM
Hello! Please send full details of the transfer to check+ scan and screenshots.

Здpaвcтвyйтe! Пoжaлyйcтa пpишлитe пoлнyю инфopмaцию пepeвoдe для пpoвepки вaшeй тpaнзaкции. Пo вoзмoжнocти пpилoжитe cкaны и cкpиншoты.


My BTC-e username: Banaan

Bedrag (euro) 1.500,00 Af
Datum 20-11-2013
Mutatiesoort Internetbankieren
Naam / Omschrijving
Mededelingen Naam:Mayzus Financial Services L
td
Omschrijving:Deposit to the btc-
e.com username 'Banaan'.
Kenmerk:FFC ACC.9311.23733 ACC I
D S59357E
IBAN:CZ2208000000000005543282

BTC-e is selectively scamming people and ignoring all tickets. Mayzus Financial Services just tells you to contact BTC-e 

Just be cool-headed and patient, you can cry scam when they actually deny your payment

It has been 26 days now.

[Nebulous]

On the 20th of November I deposited €1500 and I didn't receive anything yet. Now I see there's a limit of €2000.

I have made multiple tickets and eventually after 2 weeks one of them got the following reply (even though my ticket ALREADY HAD THE FUCKING TRANSACTION DETAILS IN IT):

Posted on: 04 December 2013 11:05 PM
Hello! Please send full details of the transfer to check+ scan and screenshots.

Здpaвcтвyйтe! Пoжaлyйcтa пpишлитe пoлнyю инфopмaцию пepeвoдe для пpoвepки вaшeй тpaнзaкции. Пo вoзмoжнocти пpилoжитe cкaны и cкpиншoты.


My BTC-e username: Banaan

Bedrag (euro) 1.500,00 Af
Datum 20-11-2013
Mutatiesoort Internetbankieren
Naam / Omschrijving
Mededelingen Naam:Mayzus Financial Services L
td
Omschrijving:Deposit to the btc-
e.com username 'Banaan'.
Kenmerk:FFC ACC.9311.23733 ACC I
D S59357E
IBAN:CZ2208000000000005543282

BTC-e is selectively scamming people and ignoring all tickets. Mayzus Financial Services just tells you to contact BTC-e 

Just be cool-headed and patient, you can cry scam when they actually deny your payment

It has been 26 days now.

Have you tried posting in the btc-e thread ?

[Zakendoen]

On the 20th of November I deposited €1500 and I didn't receive anything yet. Now I see there's a limit of €2000.

I have made multiple tickets and eventually after 2 weeks one of them got the following reply (even though my ticket ALREADY HAD THE FUCKING TRANSACTION DETAILS IN IT):

Posted on: 04 December 2013 11:05 PM
Hello! Please send full details of the transfer to check+ scan and screenshots.

Здpaвcтвyйтe! Пoжaлyйcтa пpишлитe пoлнyю инфopмaцию пepeвoдe для пpoвepки вaшeй тpaнзaкции. Пo вoзмoжнocти пpилoжитe cкaны и cкpиншoты.


My BTC-e username: Banaan

Bedrag (euro) 1.500,00 Af
Datum 20-11-2013
Mutatiesoort Internetbankieren
Naam / Omschrijving
Mededelingen Naam:Mayzus Financial Services L
td
Omschrijving:Deposit to the btc-
e.com username 'Banaan'.
Kenmerk:FFC ACC.9311.23733 ACC I
D S59357E
IBAN:CZ2208000000000005543282

BTC-e is selectively scamming people and ignoring all tickets. Mayzus Financial Services just tells you to contact BTC-e 

Just be cool-headed and patient, you can cry scam when they actually deny your payment

It has been 26 days now.

Have you tried posting in the btc-e thread ?

Thanks, I'll do that now. Should of thought of that sooner

[Zakendoen]

My €1500 SEPA transfer has been missing for 28 days! BTC-e is not replying to me!

My thread: https://bitcointalk.org/index.php?topic=366359

Payment details:

My BTC-e username: Banaan

Amount(euro) 1.500,00
Date 20-11-2013
Sent to:Mayzus Financial Services L
td
Description:Deposit to the btc-
e.com username 'Banaan'.
Reference:FFC ACC.9311.23733 ACC I
D S59357E
IBAN:CZ2208000000000005543282

From account: NL78INGB0008701456

Ticket ID: #RFH-958-18692

Screenshot:

http://gyazo.com/2b665656d292bcf9716b5048414bb144.png

[Raisorblade]

Hi zakendoen,

I have the same problem, i have made a €1000 SEPA payment on the 4th this month but nothing received yet. After opening several tickets, no reply!!

I belive That I made thr same misstaken bytes adding to much info to the decription but I have proven That I made thr payment, so btc e if you are watching van you help us?

I have opened the following topics without any reaction:

#GWP-276-23016
#JXD-460-51954
#ZTB-735-18992
#RMM-714-25720

In these topics I have asked you to send my 1000 EUR to my btc account, but still no reaction. Details of Payment: FFC ACC.9311.23440 ACC ID S314700E.

User: Abdelingo
Amount: 1000 EUR

[nori971]

Hi guys, i also did the same mistake as yours and waiting for my money too ..
We have to be patient, our money ain't lost just let them time to fix everything.
As they said here we will have delays and have to pay a penality. 
https://btc-e.com/news/191

About your ticket issues i think this answer to your struggles :
https://hdbtce.kayako.com/News/NewsItem/View/9/vremeno-ne-rbotet-popolnenie-cherez-interkassa


i think BTC-E wasn't expecting this bitcoin BOOM so let them time to recruit more people to fix our issues, i'm sure in early 2k14 all will be fine..

[Raisorblade]

Yes I understand. But they are asking me to send à SWIFT, my bank said this is not possible. I have given them à print screen from my bankaccount payment to mayzus. This should work, not?

[Raisorblade]

They are even closing tickets before they are solved, unbelievable!

[bitcoinchatter9]

i rather see somone lose there 1 leg than use 1500EU in one shot