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Author Topic: www.BITSTAMP.net Bitcoin exchange site for USD/BTC  (Read 224223 times)
Pound_Note
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January 08, 2018, 03:55:38 PM
 #1661

What the hell has happened to Bitstamp/customer service Huh

I've been using Bitstamp for 3+ year's & I've been very satisfied with the service, sepa deposited within 3 day's, & questions answered in a timely manner.

However this time round it's different, I did a sepa transfer deposit 3 week's ago! & I'm still waiting for my account to be credited Angry , I contacted Bitstamp customer service 5 week's ago with another issue & they've yet to respond

Seems like Bitstamp standards are dropping! I mean you only have to look at look at their Twitter account & you can see many disgruntled customers!
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January 08, 2018, 06:50:12 PM
 #1662

...

Seems like Bitstamp standards are dropping! I mean you only have to look at look at their Twitter account & you can see many disgruntled customers!

You have to take into account that the posts on their Twitter account are heavily skewed
towards negative tweets, because no happy user has the need to comment on their Twitter page.

However, you should try to message "Bitstamp-Domen" here at Bitcointalk
or at Reddit. He has been very helpful and has solved the issues of me and several other
Bitstamp users that had complaints about support tickets being untreated for too long.

Additionally, I read somewhere that they are responding faster to people with very old Bitstamp accounts.
If you are a new customer you might get less stellar support than people, who have been using
Bitstamp for several years (not sure if this is accurate, it could very well be a fake rumor).
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January 08, 2018, 10:03:19 PM
 #1663

...

Seems like Bitstamp standards are dropping! I mean you only have to look at look at their Twitter account & you can see many disgruntled customers!

You have to take into account that the posts on their Twitter account are heavily skewed
towards negative tweets, because no happy user has the need to comment on their Twitter page.

However, you should try to message "Bitstamp-Domen" here at Bitcointalk
or at Reddit. He has been very helpful and has solved the issues of me and several other
Bitstamp users that had complaints about support tickets being untreated for too long.

Additionally, I read somewhere that they are responding faster to people with very old Bitstamp accounts.
If you are a new customer you might get less stellar support than people, who have been using
Bitstamp for several years (not sure if this is accurate, it could very well be a fake rumor).

Well I do have a "very old Bitstamp account" so I don't think that's true, guess I just have to play the waiting game.

"UPDATE: HIGH DEMAND20 DEC 2017Newspaper headlines around the world tell the same story. The massive increase in digital currency trading shows no sign of slowing down, and the industry is working very hard to keep pace with the meteoric levels of demand we are experiencing. This surge in interest is unprecedented, and the pace of growth continues to outstrip even the most optimistic projections forecast by the industry. Although this deluge of attention bodes well for the future of digital currencies, and our position as the longest established digital currency exchange in the world, our resources have been stretched to capacity.

And this has had consequences. Not only are we flooded with verification, account opening and support requests, we are also experiencing backlogs with SEPA and wire transfers. Severe delays are expected in all these areas, and we have had to limit communication solely to email and our support ticketing system. Although we have moved quickly to mitigate the effects of this increase in demand, our task is difficult. We need to continue scaling up to meet the exponential rise in demand for our services, which is why we ask for your continued patience and understanding.

It is difficult to convey in writing how hard we are working to clear our backlogs. But we have all hands on deck and are maintaining a relentless pace, working overtime to ensure your needs are met. Since we are devoting all our resources to clearing tickets, this means that we respond in batches rather than real-time, which is the only reason for any delay in response. Every single ticket will be checked and cleared, normalcy will soon resume and everyone’s needs will be catered for. We can assure you of that. We are currently expanding our capacity to onboard new customers but, given external events and the high workloads we are experiencing, this will take some time.

If you would like to learn about how you can help us get your query resolved faster, please check the link here. Please also refrain from contacting our bank. Since the issues we are experiencing are borne by us, they are unable to expedite the process.

Thank you to all of you who have reached out to us with positive feedback, which often does not get heard. We are proud to keep putting you all first. And we appreciate your continued patience and understanding as we get back on top of things – it means a lot to us.

Best,
The Bitstamp team"

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January 11, 2018, 09:28:37 PM
 #1664

Bitstamp are absolutely pathetic at the moment.

My years old account was terminated in November despite providing KYC for the N'th time. I was assured that I would receive my money back in a timely manner, so I was pretty unconcerned with losing the account (I don't use Bitstamp to trade anymore as the USD>EUR>GBP conversions are a killer)

Sadly, 2 months later, they have still not returned my money (6 figures). They also are incapable of replying to support tickets and emails in anything less than 3 weeks  (literally, no exaggeration). I've had to get the regulator involved to try and resolve the situation.

Absolutely disgusted with their service, and hugely regret fighting their corner on here and on reddit over the years. Being overwhelmed is not an excuse, they should have done the decent thing and close registrations until they can service the customer base that they already have.
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January 14, 2018, 10:21:22 AM
 #1665

UPDATE: sepa deposit finally been added to my account.

Still awaiting response for my open ticket of 5+ weeks
leoragraves666
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January 30, 2018, 04:08:13 PM
 #1666

Situation is getting worse every day, delays and delays for everything

PC & Mac repairs
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February 08, 2018, 06:45:17 PM
 #1667

IBAN is different than SEPA. she will need to provide her account number and iban and swift code. iban isn't the same thing as account number, it's different.
You can find swift codes here in this database.https://www.allbankswiftcodes.com/
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February 08, 2018, 06:53:08 PM
 #1668

UPDATE: sepa deposit finally been added to my account.

Still awaiting response for my open ticket of 5+ weeks
have you tried raising a ticket again?
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March 09, 2018, 03:30:16 PM
 #1669

In as few words possible:
2 days max
trevor10
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April 05, 2018, 12:29:32 PM
 #1670

 That is Bitstamp AML application form
 Banks doesn't ask question like that.
 I think  it's big abuse.   Huh
https://i.imgur.com/dh1aUsU.jpg
cesmak
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April 05, 2018, 01:30:24 PM
 #1671

That is Bitstamp AML application form
 Banks doesn't ask question like that.
 I think  it's big abuse.   Huh

Well, in italy banks ask such questions, if you want to make investments using them....

Ivor Biggun
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April 05, 2018, 08:44:07 PM
 #1672

I didn't know they wanted details of everything you own.

Quote
Please assess the value of all your non-financial and financial assets, minus the value of all your outstanding liabilities.

Does that question mean they want the value of your house and car included in the total figure?

That is Bitstamp AML application form
 Banks doesn't ask question like that.
 I think  it's big abuse.   Huh

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September 20, 2018, 04:19:43 AM
 #1673

What the hell has happened to Bitstamp/customer service
abracadabra
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October 31, 2018, 03:34:05 PM
 #1674

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