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Author Topic: mtgox.con and Liberty reserve  (Read 9407 times)
thesebastian
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May 04, 2011, 12:44:39 AM
 #21

Hi , today i made my 1st transfer from LR to MtGox. But it was 2 hours ago.....

What is the ETA to receiver USD in my MtGox account?
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thisisharsh
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May 04, 2011, 03:38:37 PM
 #22

I'm also getting the same error as idev, namely "Problem Withdrawing. Please email: support@mtgox.com".

Are other people also experiencing problems? Anyone any info on what may be the reason?  I've sent an email to the address above, just awaiting a response.


EDIT: managed to withdraw
MagicalTux
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May 04, 2011, 03:49:35 PM
 #23

I'm also getting the same error as idev, namely "Problem Withdrawing. Please email: support@mtgox.com".

Are other people also experiencing problems? Anyone any info on what may be the reason?  I've sent an email to the address above, just awaiting a response.


[ BTW: anyone wanting to do a straight trade for my 138 MTGUSD for LRUSD just PM me or hit me on #bitcoin-otc.  I'm on the otc web of trust http://bitcoin-otc.com/viewratingdetail.php?nick=thisisharsh ]

This message means we hit the daily API limit. I'll try to see ways to increase it, in the meantime you can just retry "tomorrow" (no, I don't know when LR changes day)

thisisharsh
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May 04, 2011, 04:17:23 PM
 #24

OK.  Cheers for the responses here and on #bitcoin-otc.

EDIT: managed to withdraw
thisisharsh
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May 05, 2011, 12:33:15 AM
 #25

Just tried now (0130 GMT+1) and I can withdraw!  So perhaps the new day starts at midnight GMT?

Now liberty reserve login page is broken though, D'OH!
EDIT: was getting a 500 error on liberty reserve login page.  Just had to clear cookies in firefox and it started working again.
idev
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May 05, 2011, 01:47:18 AM
 #26

Thanks Mtgox for sorting my problems  Cool
MagicalTux
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May 05, 2011, 02:16:37 AM
 #27

Hi,

I'm going to implement a "withdraw queue" for LR, and will stop processing withdraws in realtime, because of all the problems we got with this API. This also means that you'll be able to cancel LR withdraws at a later time if something goes wrong.

During normal times, LR withdraws will still be processed in realtime, however if an error occurs or we reach the daily limit, your funds will still be scheduled for transfer. We had a lot of withdraws during the past days (I guess people fear for their funds during the DDoS) and we've hit limits I never knew existed at LR. Anyway I'm currently rewriting the LR handlers to pass through a different system that will allow more reliable withdraws and deposits.


Thanks
Mark

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May 06, 2011, 04:26:58 AM
 #28

Hi,

I'm going to implement a "withdraw queue" for LR, and will stop processing withdraws in realtime, because of all the problems we got with this API. This also means that you'll be able to cancel LR withdraws at a later time if something goes wrong.

During normal times, LR withdraws will still be processed in realtime, however if an error occurs or we reach the daily limit, your funds will still be scheduled for transfer. We had a lot of withdraws during the past days (I guess people fear for their funds during the DDoS) and we've hit limits I never knew existed at LR. Anyway I'm currently rewriting the LR handlers to pass through a different system that will allow more reliable withdraws and deposits.


Thanks
Mark

That's nice, I hope you get it sorted out.  But your failure to answer both of the emails I sent you (one of them now nearing 48 hours old) gives me pause about your service.  In fact, Wednesday morning was the first time I ever tried using your service, and I was met with withdrawal problems and absolutely no support.  As a pillar of the Bitcoin community who makes several hundred dollars daily, I think you not only have an obligation to make sure things work programmatically, but an equal obligation to engage in good customer service.  I shouldn't have to come to the forums and dig through a million threads with the term "mtgox" to find out what's going on.  Do us all a favor and be more attentive to your customers.
warweed
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May 06, 2011, 05:22:17 AM
 #29

Thats not really fair at all mtgox is a ongoing headache I'm almost positive there are hundreds of email daily I'm almost certain of it then to re write and test code to work WITH a third party and on top of that in a production environment with thousands of users  and thennnnnn have to combat ddos and server transfer ect and thennnnnnnnnnnnnnnnnnnnn deal with irc and the forum and thennnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn to monkey with some one elses code keep in mind mtgox was bought from the orginal developer

so 48 hours even a week is not much to ask in such hard times give him a break till things settle down

i sent him a email see if he will manual transfer if he does he does if he doesn't and i have to wait till monday so be it... it's just money and it will be there
pwnyboy
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May 06, 2011, 06:05:25 AM
 #30

Being overwhelmed is _not_ a viable excuse.  Apple or Microsoft couldn't respond to a security vulnerability in their OS by saying... nothing?  That's what Mtgox has said to me thus far, nothing.  I think Mtgox is as integral to this community as either of those companies are to computing - arguably moreso now that there don't seem to be any other commercial alternatives for cashing bitcoins out into USD now that coinpal is out of commission.  Anyway I'm sure they'll get it together, but it wouldn't hurt to hire some help with all of that money they're getting.  Because if I were a buyer of Bitcoins who'd seen a news article or something, I'd be highly turned off by the entirety of Bitcoins based solely on the MtGox experience.  Many of you love to cite flaws with PayPal, but PayPal will always give you an answer, and promptly, even if it's "we've frozen your account, you have no recourse, go jump in the lake".  Get it?
Denamen
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May 06, 2011, 08:00:47 AM
 #31

05/05/11 09:26 - I moved 16.9 dollars from mtgox.com to my liberty reserve account U*******, the money got removed by mtgox.com but never reached Liberty Reserve.

I sent mail to info@mtgox.com, but Nobody answers to my mail!

P.S.: Mark answers to my mail 08/05/11/
My problem was solved 09/05/11/
warweed
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May 06, 2011, 04:25:38 PM
 #32

Bitcoin paypal eBay ect they all started with one person they all had flaws even Microsoft patches flaws of there patches every Tuesday unfortunately mtgox has not grown to that level just yet you must keep in mind the progresstion btc has taken just in the last 6 months it's not easy but it will get there
Vasco
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May 06, 2011, 04:37:22 PM
 #33

PayPal and Microsoft have endless staff.

MtGox is run by a very tiny staff. We should all be amazed at what it has been able to do with the resources they have.

I also e-mailed them about a withdrawal, and yes, its taking some time to respond, but I figure they have a lot of their plate right now and will get to me when they can.

vitamind
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May 26, 2011, 08:09:42 AM
 #34

I recently registered on Mt Gox to test it out so I sold 1 BTC and withdrew it to LR USD. This was on the 18th of May. It's now the 26th of May and I still haven't seen the money in my LR account. I've e-mailed their support 2 days ago and have yet to receive a reply.

Honestly I'm not sure whether to expect the money or not at this point. It really shouldn't take a week to send an LR payment. I hope it is simply a technical issue though.
MagicalTux
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May 26, 2011, 08:22:21 AM
 #35

I recently registered on Mt Gox to test it out so I sold 1 BTC and withdrew it to LR USD. This was on the 18th of May. It's now the 26th of May and I still haven't seen the money in my LR account. I've e-mailed their support 2 days ago and have yet to receive a reply.

Honestly I'm not sure whether to expect the money or not at this point. It really shouldn't take a week to send an LR payment. I hope it is simply a technical issue though.

Probably just means LR had network issues when we tried to push your LRUSD. Remember to provide the withdraw ref when making inquiries about a withdraw.

vitamind
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May 26, 2011, 08:26:31 AM
 #36

I did include it. If you'd like it's 0210223b-511f-4fd5-bef3-c941d1f2cfb6

And I'm aware LR's merchant API has been fairly buggy this year. I figured that was likely the issue.  Smiley
MagicalTux
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May 26, 2011, 08:43:27 AM
 #37

I did include it. If you'd like it's 0210223b-511f-4fd5-bef3-c941d1f2cfb6

And I'm aware LR's merchant API has been fairly buggy this year. I figured that was likely the issue.  Smiley
Marked for retry. You'll probably get an email today or tomorrow from me when I finally read your mail confirming your funds were sent.

vitamind
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May 26, 2011, 03:55:38 PM
 #38

Thanks! I received it this morning  Cheesy
yaka
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June 05, 2011, 02:18:19 PM
 #39

I did include it. If you'd like it's 0210223b-511f-4fd5-bef3-c941d1f2cfb6

And I'm aware LR's merchant API has been fairly buggy this year. I figured that was likely the issue.  Smiley
Marked for retry. You'll probably get an email today or tomorrow from me when I finally read your mail confirming your funds were sent.

I did my first withdraw to Euro from Mt Gox about 10 days ago but I haven't received any money.
The transaction haven't gone through, so the money should be back on my Mt Gox account??
I have mailed to info@mtgox.com but I haven't received any answer.
ref: 39222add-96f9-4b9c-9e1e-e486d1aacdd1
(I'm new to bitcoins)
Denamen
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June 08, 2011, 05:17:47 AM
 #40

The retry problem:

06/06/11 10:20 - I moved 181.49 dollars from mtgox.com to my liberty reserve account U*******, the money got removed by mtgox.com but never reached Liberty Reserve.

Description:
77d6fbfa-f38f-4f83-ad98-11e9cff9d7e3

P.S.:My problem was solved 09/06/11/
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