HELP!!! My Mt Gox Account was hacked! All my bitcoin and cash were Stolen!!!

[CaliforniaZombie]

My Mt. Gox Account was hacked!!! I had over 300 bitcoin and $2500.00 cash in my account and it's all gone. I changed my password numerous times. With all the problems Mt. Gox has had I would've thought they would help or be responsible for this. What can I do? Please help. They have given me the IP addys where they were sent. I needed that money desperately. I heard that they were replacing some peoples bitcoin...but below is theur response! Please help!

CA Zombie




Jasmine, Aug-09 10:59 (JST):
Hello Kelly,

Thank you for contacting us. Unfortunately, we can not reverse any Bitcoin transfers because we do not have the power to do so. BTC transfers are irreversible, and once it is sent, it is sent permanently. Since the hacker used all of your cash to make BTC trades and then withdrew to his account, we can not do anything about the money you have lost. If he had withdrawn cash to his bank account, we might have been able to cancel the withdrawals before they were processed.

At this in point, I strongly recommend you to get a highly secure password that is at least 10 characters with at least one capital letter, number, and a special character. Also please change all of your passwords of your email account, bank accounts, etc that are linked to your Mt.Gox account. If you desire, we can provide you a free Yubikey to help better protect your account.

I apologize that we can not return your cash since we are not a financial institution. The best way to get your money back is to file a police report. If you are able to find the hacker, you should be able to get some compensation back. We would gladly cooperate and provide any information needed regarding these transactions.

Here are the IP addresses for the BTC withdrawals.
202.124.205.122
12.177.180.185
208.180.143.71


Thanks,

MtGox.com Team

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[MaGNeT]

I guess your password was stolen.
Maybe by a Trojan (keylogger)?

The first IP is from an anonymous proxy in Sri Lanka, so I don't think you can use the IP's to trace back to the thiefs.
Maybe he / they use(d) Tor.

I don't think they stole the money but first bought BTC for it, because they are easier to steal anonymously.

[MrWizard]

202.124.205.122 belongs to IPBNET-AS-AP Bogor Agricultural University DKSI, Gdg. AHN, Kampus IPB Darmaga, Bogo, Indonesia

12.177.180.185 belongs to Apple Computer, in or around Summit, NJ

208.180.143.71 belongs to someone in or around Montgomery and Charleston, West Virginia

The last one is a known bitcoin node.  May be the actual culprit.  The top two probably TOR nodes.  Wild ass guess on my part.

[lazycodre]

sucks

[Bitcraft]

Ouch, that's gotta hurt the team. Dunno what I would do if all my bitcoin was stolen.

[Stalin-chan]

Another senseless Bitcoin crime, sometimes I wonder with all the hacking and scams if this whole Bitcoin idea is really going to work at all.

Seems smarter financially to hold your money in the bank, they don't get hacked/lose your money as much.

[tiberiandusk]

Don't leave money laying around. You are responsible for your Bitcoins and your wallet.dat.

[predic]

I would not believe to any website for more than 20BTC, I don't care who is behind website. all bigger amount of money, keep safe in your personal bitcoin wallet.
@stalin, banks are robbed also but they have insurance, insurance company pay money to bank, I don't know how any website can make legally financial business without insurance for users. in the case of bankruptcy, again, the state guarantee for money in banks (to some amount, not for all money).
@californiazombie, I am skeptic that you will get your money back. ask institution behind IP addresses if they record IP of their users. they know if they let Tor network or some other anonymous proxies to use their IP. in the case of Tor, they can not help you, but maybe they don't have tor than something else and maybe they record IP of users. it doesn't cost you to ask them, explain them the same as here.

[Bebop]

with all the hacking and scams if this whole Bitcoin idea is really going to work

...Or.. Darwinism. The question is: Have the hacked and scammed taken reasonable measures of precaution, and practiced good security; or is this a simple case of natural selection eliminating the weakest links from the gene pool. Sux in either case. CaliforniaZombie I hope you can bounce back and get some more funds together. Keep going strong and don't look back on this ugly chapter except as a reminder how to protect what's yours.

[CurrentB]

That's horrible, good luck going forward.

[bitconformist]

I needed that money desperately.

Then why on earth were you speculating with it, you silly person?

I also find it amusing that you knew of the fuckups that Magic the Gathering: Online Exchange has had and not only decided to use them anyway but also expect that vacuum of technical and financial competence to pay you if/when they fucked up! (They didn't fuck up, you did.)

[MaGNeT]

Evil thought:

Topicstarter saw the Bitcoin dropping in value.
Topicstarter logged in on its account with a Torrent client to rob himself, then try to get the coins back from MtGox.
There is no proof someone else did it...

I'm not accusing anyone, just try to explain why MtGox can never pay stolen coins back; they can't proof who did it.

[Minsc]

This is delicious copypasta, even better than the bitcoin causes brain damage post http://www.bitcoinminingaccidents.com/?p=27
Just change the amount to 3000 or 30,00 coins and post anywhere people know of bitcoins!

[Minsc]

I just noticed "Kelly".  OP is female!  I thought bitcoins were a guy thing.

[bob99]

I'm suprised that MtGox hasn't put in a feature to temporarily block access based on drastic ip changes. That would make it a little harder to prevent account hijacking.

[nmat]

I'm suprised that MtGox hasn't put in a feature to temporarily block access based on drastic ip changes. That would make it a little harder to prevent account hijacking.

Or an email confirmation on BTC address change, like bitmarket does. It's a simple step that improve security a little.

[BTC guy]

sorry to hear about your loss.