C-CEX.com Trusted, Secure & Friendly Exchange Since 2013. 200+ Alts,USD,Low Fees

[Cha-ap]

When I withdraw HSR today, after i clicked withdraw confirmation link in email..my balance lost and no record found in history. I have created ticket 530047... please help to check

Me too, my balance is missing after i withdraw  3000 XVG, i open a support ticket
(530097) please check

[1714018968]

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[1714018968]

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[1714018968]

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[1714018968]

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[c-cex]

coldmoist, undead93, gsanjin, akenn123 - your all tickets and issues were resolved. We serve all tickets.

[c-cex]

C-CEX holidays vacations!

From December, 20 till approximately January 20 we will switch to "limited service" mode for New Year vacations.

We will: provide trading service, API trading service, C-CEX codes creation and redeeming, fiat deposits and withdrawals.
We will not: provide all cryptocoin and tokens deposits and withdrawals, support ticket service.

If you need your cryptocurrency to trade here or elsewhere during "limited service" period - please, deposit or withdraw it before December, 20. Please, do not send any deposits during "limited service" period as they will not be posted to balances.

We will resume normal service after January, 20. We may resume normal service earlier.

Happy upcoming holidays!!!

[akenn123]

coldmoist, undead93, gsanjin, akenn123 - your all tickets and issues were resolved. We serve all tickets.

Yes, I see it, thank you very much. No words can express my gratitude!!!

[Cha-ap]

Please resolve  ticket 530097  missing balance

[gabomj13]

Hi,

Please solve ticket 493134.

Thank you!

[ddreigon]

When I withdraw HSR today, after i clicked withdraw confirmation link in email..my balance lost and no record found in history. I have created ticket 530047... please help to check

Me too, my balance is missing after i withdraw  3000 XVG, i open a support ticket
(530097) please check

Me too, after requesting a DOGE withdrawal today and clicking at the confirmation link, my balance lost, but the transaction never come throught and there is no record found in history. Please check ticket 530133. Thank you.

[bulak22]

hi.. i just want to share my experience in c-cex. in December 8, i deposit BTC & bought LTC. i have existing XBY coins as well in my account & i log-out.
After a couple of hours, i signed in again & unfortunately my balance went to zero.
i check the transactions & there were tradings that have been done but no withdrawals.

i check with the support team but their answer is not clear., they just ask me to check if there were history of withdrawals
i didnt received any emails for withdrawals or trading.

Can someone help me to understand what has happened?
is doing trading possible to transfer balances?
 
Hope someone can help... thank you

[bulak22]

Helo i have another problem with C-CEX.com

Yesterday at 18:20 i have transfered ZCASH and BTC from HitBTC and Bittrex walets to C-CEX.COM . At 19:30 i tryed to sell ZCASH and this moment i saw what web page is on maintenence wait 15-20 minutres.  After i loged back at 20:00 i saw balance 0.0326 usd whats all i have!!!     When i opened my wallets hystory i saw this.

2017-11-20 19:40:48   Transaction   +0.00362323 USD   -0.5951618 CTC   Sell 0.5951618 CTC for 0.00363049 -0.2% USD (rates: 163.93442623 / 0.0061)
2017-11-20 19:40:44   Transaction   +0.5951618 CTC   -0.5426826 USD   Buy 0.59635451 -0.2% CTC for 0.5426826 USD (rates: 0.91 / 1.0989011)
2017-11-20 19:40:41   Transaction   +0.54268259 USD   -89.14264485 CTC   Sell 89.14264485 CTC for 0.54377013 -0.2% USD (rates: 163.93442623 / 0.0061)
2017-11-20 19:40:36   Transaction   +89.14264485 CTC   -81.28237155 USD   Buy 89.32128742 -0.2% CTC for 81.28237155 USD (rates: 0.91 / 1.0989011)
2017-11-20 19:40:26   Transaction   +43.46681126 USD   -0.00525379 BTC   Sell 0.00525379 BTC for 43.5539191 -0.2% USD (rates: 0.00012063 / 8290)
2017-11-20 19:40:19   Transaction   +26.5279378 USD   -0.0889 ZEC   Sell 0.0889 ZEC for 26.5811 -0.2% USD (rates: 0.00334448 / 299)

2017-11-20 19:25:01   Deposit   +0.0889 ZEC   0.0889 ZEC (f727045383515f7c1474b863685c1d1ba88e087018f4f91b19d3d401c70efcf9) (vout 0)
2017-11-20 18:25:01   Deposit   +0.00525379 BTC   0.00525379 BTC (b02e0e76e0b2437f6c6b7ca01833e853358880ce8dd29c243854b150e4df1717) (vout 80)

I have not did this selling and buying transactions.  I have lsed more when 80 usd...   Last week when i registred i didnt made 2 factor authentication. Other people can so easy cheat acc? Or it was made by C-CEX team.

When i wrote a leeter to support answear was. It is my problem all was done by me.

this is exactly what happen to my account... have you able to get back your funds?
i still didnt get a clear answer for this & still not getting back my funds..

[aikida3k]

C-CEX holidays vacations!

From December, 20 till approximately January 20 we will switch to "limited service" mode for New Year vacations.

We will: provide trading service, API trading service, C-CEX codes creation and redeeming, fiat deposits and withdrawals.
We will not: provide all cryptocoin and tokens deposits and withdrawals, support ticket service.

If you need your cryptocurrency to trade here or elsewhere during "limited service" period - please, deposit or withdraw it before December, 20. Please, do not send any deposits during "limited service" period as they will not be posted to balances.

We will resume normal service after January, 20. We may resume normal service earlier.

Happy upcoming holidays!!!

You're saying no deposits, so not even new bitcoin deposits will be accepted to initiate new trades?  And withdrawals of cryptocurrencies must be done before December 20?

[Cha-ap]

Hopefully not fly like a nicehacked! 

Hopefully not bcoz if that happen That would be the end of my crypto days.

[RUSH1709]

Please check my Ticket ID : 530252
My ETH withdrawal not found in ethereum block explorer.
Tx ID invalid. Many are complaining about these issues.
How can your customers will satisfied with your service ?
Fix this. I lost thousand dollars if you not solving this problem.

[RUSH1709]

Please check my Ticket ID : 530252
My ETH withdrawal not found in ethereum block explorer.
Tx ID invalid. Many are complaining about these issues.
How can your customers will satisfied with your service ?
Fix this. I lost thousand dollars if you not solving this problem.

same here and it's gonna close in 20 dec 

smells bad here

Hope they will fix this issues before that. Lets make ticket for some other same issues.

[adilcnn]

C-CEX holidays vacations!

From December, 20 till approximately January 20 we will switch to "limited service" mode for New Year vacations.

We will: provide trading service, API trading service, C-CEX codes creation and redeeming, fiat deposits and withdrawals.
We will not: provide all cryptocoin and tokens deposits and withdrawals, support ticket service.

If you need your cryptocurrency to trade here or elsewhere during "limited service" period - please, deposit or withdraw it before December, 20. Please, do not send any deposits during "limited service" period as they will not be posted to balances.

We will resume normal service after January, 20. We may resume normal service earlier.

Happy upcoming holidays!!!

My Ticket ID: 522444 hasn't resolved yet, waiting since 31st October 2017 for Ethereum deposit.

 Support:

Hello!

1. Please, make sure you are sending your deposit to your ETH deposit address which is 0x8bd0224a621ae6965dda5f7081f5d15872166b74.
2. Please, make sure you can see confirmations of your transaction in block explorer.

If your deposit met those above conditions - please, reply in this ticket. Otherwise we will not be able to post your deposit.

Have a good day! Let us know if there is anything else we can help you with. Thanks!
2017-10-31 20:10:03

[Trader] adilcnn:

Hi,
1. I confirm that I want to send my said deposit to 0x8bd0224a621ae6965dda5f7081f5d15872166b74

2. I can see the confirmations on block explorer.

Regards,
2017-10-31 20:58:06

[Trader] adilcnn:

Dear I still didn’t get the above deposit!
2017-11-01 01:08:47

[Trader] Support:

Hello! Our Ethereum wallet a bit late from current top block and syncs slow because of high TX load. Please, give it some time (6-12 hours) and we will be able to resolve this issue.
2017-11-01 13:28:35

[CryptoCracker]

Are you guys having login issues? I opened a ticket but after first attempt, tells me I need to wait xxx seconds. I wait and get same thing. Not cool when you can't log into your account. I have never had problem before today.

Ok I did finally log into my account but still wondering why I had to wait so long. Strange.

[luckymf]

Please, resolve ticket 529941! RGC withdrawals recorded in history, but not found in block explorer! On the recepients' both are pending fo 5 days already. Hope you fix it before vacation. One month holidays is very unserious for  currency exchange in my opinion.

[Kaspian100]

I have not paid my MCAP for 2 days.
Ticket ID: 530426
No transaction at block explorer.



Support:

Hello! Your MCAP withdrawal transaction with TxID "0x679e094523660d81a838bb566f1cecbfb8b6d12c659b28bba5c9cf94d8ee360d" looks valid. Please, check for it in block explorer. Have a good day! Let us know if there is anything else we can help you with. Thanks!

Kaspiam:
I'm looking for this mix and nothing
block explorer :

Sorry, We are unable to locate the Transaction Hash!!!

C-Cex sent MCAP a token to my wallet after 3 days.

[sumthinknew]

Did these guys take off with the coins? I had a bunch of verge on c-cex. 

[RUSH1709]

REPORT THEM

[akenn123]

Please help to resolve ticket 530735, thanks. I trust you with all my heart as you have resolved my another ticket 530047.