thegeneral1985
Member
Offline
Activity: 70
Merit: 10
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May 26, 2017, 09:09:54 AM |
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Support ticket #158911
I have my support ticket memorized given how many times I've had to type it out pleading in the Polo trollbox for an answer.
I initiated my withdrawal on May 16th. Withdrawal has been pending approval even after I email confirmed it. I put in a ticket, and requested updates on multiple occasions through email. No response. I beg for an update in their troll box and I get no help- I get banned.
I am so fucking angry at this fucking exchange and this motherfucker Tristan. I hope he gets a long jail sentence.
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valex
Newbie
Offline
Activity: 14
Merit: 0
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May 26, 2017, 09:57:10 AM |
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Dear Poloniex, I requested "Level 2 Verification" 2 weeks ago and it's still pending for some unknown reasons. Moreover, I created freshdesk ticket and have no answer there as well. Please let me know if you need more information about my identity. I appreciate if you could solve the problem soon. https://poloniex.freshdesk.com/support/tickets/153559
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HrN
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May 26, 2017, 12:56:17 PM |
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I wait my bitcoins to my address from 21.05.2017... 5 days and nothing.. My transaction is Awaiting Approval. I have my account confirmed and my limit is 25.000$ ... Is over 2.000$ but they blocked them. I think i get scammed Level 2 Verification Daily withdrawal limit $25,000 USD equivalent VERIFIED
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.()_().
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Storm_Guardian_N7
Newbie
Offline
Activity: 27
Merit: 0
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May 26, 2017, 01:49:40 PM |
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I avoid Poloniex like the plague. It took 2 Months to verify my account; 3-5 days on average for each reply. After the DDOS attack my account reset to 0 verification, the entire thing was wiped. It's been over a week and support has simply stopped. I was fortunate to have withdrawn all the coins I was trading. The first time I tried to withdraw I had to wait for manual approval that took 3 days and ½. I have not actively traded on any exchange in a month. Shapeshift/Changelly was what I was using but was missing out on major trades. So now I'm using Bittrex. I don't trust Bittrex. This new exchange EON and I have no doubt it will be good but it's shady. It's partly centralized and they were deceptive during their campaign they didn't tell people that U.S. citizens couldn't participate upfront and never replied to emails for comment. They are an EU centralized exchange with decentralized service, that is all. I'm interested in NVO: https://bitcointalk.org/index.php?topic=1917456.0I'm not really sure I understand Blocknet, it seems like a blockchain that lets you build a trade platform on it? Not sure what's special about it…would like to be educated regarding it. Can you build a trade platform off of it; or is it a trade platform in and of itself? But I agree we really need something that competes against more modern services; that doesn't just offer the basics and doesn't focus on KYC compliance, with high volume and liquidity.
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thegeneral1985
Member
Offline
Activity: 70
Merit: 10
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May 27, 2017, 12:10:24 AM |
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Support ticket #158911
I have my support ticket memorized given how many times I've had to type it out pleading in the Polo trollbox for an answer.
I initiated my withdrawal on May 16th. Withdrawal has been pending approval even after I email confirmed it. I put in a ticket, and requested updates on multiple occasions through email. No response. I beg for an update in their troll box and I get no help- I get banned.
I am so fucking angry at this fucking exchange and this motherfucker Tristan. I hope he gets a long jail sentence.
I just want to give an update. After 9+ days I finally got a response and they cancelled my withdrawal. There reason for my withdrawal pending for 9 days was that my account profile name had not been setup initially. I find this a little confusing, but acceptable since my account was recently opened. I still think for an exchange that size and with that much revenue, they need more support staff. This experience shook my faith in centralized exchanges. It showed me that I don't have control over my funds, it was scary being at the mercy of an exchange's hiring decisions/slow support. It was also stressful. I am now looking for decentralized options. While Poloniex has high liquidity and it's a good place to cashout of alts, there is risk involved if you're unverified.
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thegeneral1985
Member
Offline
Activity: 70
Merit: 10
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May 27, 2017, 02:02:59 AM |
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I avoid Poloniex like the plague. It took 2 Months to verify my account; 3-5 days on average for each reply. After the DDOS attack my account reset to 0 verification, the entire thing was wiped. It's been over a week and support has simply stopped. I was fortunate to have withdrawn all the coins I was trading. The first time I tried to withdraw I had to wait for manual approval that took 3 days and ½. I have not actively traded on any exchange in a month. Shapeshift/Changelly was what I was using but was missing out on major trades. So now I'm using Bittrex. I don't trust Bittrex. This new exchange EON and I have no doubt it will be good but it's shady. It's partly centralized and they were deceptive during their campaign they didn't tell people that U.S. citizens couldn't participate upfront and never replied to emails for comment. They are an EU centralized exchange with decentralized service, that is all. I'm interested in NVO: https://bitcointalk.org/index.php?topic=1917456.0I'm not really sure I understand Blocknet, it seems like a blockchain that lets you build a trade platform on it? Not sure what's special about it…would like to be educated regarding it. Can you build a trade platform off of it; or is it a trade platform in and of itself? But I agree we really need something that competes against more modern services; that doesn't just offer the basics and doesn't focus on KYC compliance, with high volume and liquidity. NVO is great but it's on XCP. That's a huge freaking drawback and tells me a lot about the devs. Why would they choose XCP??
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goldenpay
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May 27, 2017, 02:51:06 AM |
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still many problem here, good luck for me , already move out all my coins from poloniex
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sharkyshark
Jr. Member
Offline
Activity: 84
Merit: 1
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May 29, 2017, 05:52:05 PM |
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I deposited BTC and signed up, 13 days ago. Due to Washington state address they frozen my account and said they would send me back my btc.
They have not sent back my multiple BTC and refuse to answer any support tickets.
Ticket # 153119 Ticket # 171678
I have had my lawyer send the company's registered agent a formal request for my BTC and will be taking further action shortly.
BEWARE TRADERS
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legendbtc
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May 30, 2017, 11:54:04 AM |
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still many problem here, good luck for me , already move out all my coins from poloniex
I hope problems will be solved once they cleared issues with the members because now they are facing many challenges in the form of Site due to the growth of people who are actively trading. Cryptocurrency industry keeps on increasing so they need to take lot measures to improve the support system in order to solve the issues immediately.
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..Stake.com.. | | | ▄████████████████████████████████████▄ ██ ▄▄▄▄▄▄▄▄▄▄ ▄▄▄▄▄▄▄▄▄▄ ██ ▄████▄ ██ ▀▀▀▀▀▀▀▀▀▀ ██████████ ▀▀▀▀▀▀▀▀▀▀ ██ ██████ ██ ██████████ ██ ██ ██████████ ██ ▀██▀ ██ ██ ██ ██████ ██ ██ ██ ██ ██ ██ ██████ ██ █████ ███ ██████ ██ ████▄ ██ ██ █████ ███ ████ ████ █████ ███ ████████ ██ ████ ████ ██████████ ████ ████ ████▀ ██ ██████████ ▄▄▄▄▄▄▄▄▄▄ ██████████ ██ ██ ▀▀▀▀▀▀▀▀▀▀ ██ ▀█████████▀ ▄████████████▄ ▀█████████▀ ▄▄▄▄▄▄▄▄▄▄▄▄███ ██ ██ ███▄▄▄▄▄▄▄▄▄▄▄▄ ██████████████████████████████████████████ | | | | | | ▄▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▄ █ ▄▀▄ █▀▀█▀▄▄ █ █▀█ █ ▐ ▐▌ █ ▄██▄ █ ▌ █ █ ▄██████▄ █ ▌ ▐▌ █ ██████████ █ ▐ █ █ ▐██████████▌ █ ▐ ▐▌ █ ▀▀██████▀▀ █ ▌ █ █ ▄▄▄██▄▄▄ █ ▌▐▌ █ █▐ █ █ █▐▐▌ █ █▐█ ▀▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▀█ | | | | | | ▄▄█████████▄▄ ▄██▀▀▀▀█████▀▀▀▀██▄ ▄█▀ ▐█▌ ▀█▄ ██ ▐█▌ ██ ████▄ ▄█████▄ ▄████ ████████▄███████████▄████████ ███▀ █████████████ ▀███ ██ ███████████ ██ ▀█▄ █████████ ▄█▀ ▀█▄ ▄██▀▀▀▀▀▀▀██▄ ▄▄▄█▀ ▀███████ ███████▀ ▀█████▄ ▄█████▀ ▀▀▀███▄▄▄███▀▀▀ | | | ..PLAY NOW.. |
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andreynk
Newbie
Offline
Activity: 23
Merit: 0
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May 31, 2017, 04:21:36 PM |
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Unfreeze my account! #176508 . Ticket isn't resolved for 7 days.
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Johnny00
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May 31, 2017, 05:11:00 PM |
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no one from poloniex monitors this thread so no point putting in requests. best to move to bittrex. much better and response time.
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gluedog
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June 03, 2017, 09:14:10 AM |
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I'm sure they'll add it just because you said it lol.
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Sheff21
Newbie
Offline
Activity: 3
Merit: 0
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June 03, 2017, 12:48:37 PM |
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Unfreeze my account! tickets #187291 #179868 #92027 email dima.dunav@yandex.ruMy support service has not responded for two weeks already
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Atdhe
Sr. Member
Offline
Activity: 326
Merit: 250
Atdhe Nuhiu
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June 03, 2017, 08:45:30 PM |
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After a month+ I got finally contacted via Skype and my acct is tierIII. Payouts are fast.
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tj76
Newbie
Offline
Activity: 1
Merit: 0
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June 04, 2017, 12:27:27 PM |
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Sorry for bad English My account in https: //poloniex.com is locked !!!! „Your account has been locked. Please contact support.” This message has been watching him for 30 days now ....
not answer any support tickets. #148721 #187228 #184457 #192303 #197769 Ticket isn't resolved for 22 days.
I made a new account so I can get in ... and write to solve my problem now but I got a ban on my IP I have coins in an account I have no access and I can not trade with them due to! Because someone from https: //poloniex.com who does not end up working ...
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amoth
Newbie
Offline
Activity: 9
Merit: 0
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June 05, 2017, 10:48:25 AM |
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I´ve been trying withdraw my siacoins for one month now.. everytime the withdraw is not disabled i get a complete error.. was no problem the mods deleted the transaction and i had the coins back..but now the mods says they can´t do anything and i should write a support ticket... as shoutbox says i will have to wait then for months..
Looking at the other people in the shoutbox many users have the problems with different coins.
Looks like next Mt. Gox is comming.
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EcuaMobi
Legendary
Offline
Activity: 1876
Merit: 1475
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June 05, 2017, 06:28:48 PM |
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Email notifications for Poloniex trades: I've developed a small script which monitors your Poloniex account for new trades and notifies you via email when a new one is found. This is a free service and is currently still under development. I'd appreciate if you register and let me know any errors or suggest any improvements.
Read more information and comment here: https://bitcointalk.org/index.php?topic=1950490.0Register here: https://Ecua.Mobi/notify/
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