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Author Topic: BitcoinCasino.io is trying to SCAM me out of my cashout!  (Read 102 times)
rchm16
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July 19, 2020, 10:21:55 AM
 #1

I had never had an issue cashing out before this, now I can't seem to get any straight answers! I have deposited in Bitcoin to play in Euros and withdraw back into Bitcoin without a problem here before.

For some reason, my cash out request on July 14th, 2020 for 200 Euros into BTC had been stuck pending for 8+ hours. Every time I tried talking to a representative over chat about it, they all gave me the same robotic answer, "just wait and be patient." So I canceled it and split it up into 2 withdrawals, thinking it would help. It didn't make a difference.

At about 24+ hours since my initial cashout request, I check my request again, and I come to find that my request has been canceled and the funds are back in my casino balance.

I had a little chat with live support and Lina said "As I can see your cashout was declined because you were asked to upload the documents." This is the first time I'm hearing anything about providing documents. Shortly thereafter, I received a denial email of my cashout and another asking for KYC.

I submit my documents and it just didn't do anything to process my withdrawal quicker. My documents have been pending since this morning. not approved but also approved at one point by a rep, and then reversed to pending by manager.

Also had a rep mistakenly cancel my cashout which has now delayed it even further as I got placed at the back of the queue.

Attached, I have provided evidence that I was able to cash out just last week without a problem. Also all of my deposit and withdrawal activity since I started playing there. Along with the chat transcripts I have had with reps that were either unhelpful or made it worse.

Watch out guys, don't get scammed into a wild goose chase to try to get your money. It is not worth the week-long headache this has been. it is now the 19th and both my withdrawal and my documents still show pending.


https://imgur.com/a/AA9Dt9n
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July 19, 2020, 10:47:18 AM
 #2

I will suggest you to check this section's pin post area on the top where you will get guidelines about proper scam report format. By following the format you can update your topic which will let us know actually what happened with you. After reading your description it seems to me that your issue is connected with KYC.

Looking forward to see more details from your side.





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July 19, 2020, 11:34:31 AM
 #3

That's strange [pure excuses], I'm tagging their representative here [BitcoinCasino.io]...
- They haven't logged in for the past 2 months but hopefully, it helps in getting their attention.

Based on "kingjudas's comment", I'm guessing you're his/her referral. Am I right?

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