Trying to mine with HASHcow. :'(

HASHcow setup looks great to me but I have been unable to get any user ID to work with it. On Feb 4, 2014, I created a HASHcow ID and tried to login with and without the "Forgot My Password" procedure. I am never able to get past the 1st Login screen. On Feb 5 and Feb 7 I sent emails to [Suspicious link removed]" with screen shots of the problem, but have not gotten any reply yet. I am going to try a new ID but I will have to use a different email address since my normal email is tied to the 1st ID I created. Does anyone know what I am doing wrong or has anyone had a similar problem with HASHcow [Suspicious link removed]/)

UPDATE --- I created another user ID and was able to login. I will try to email [Suspicious link removed] again to see if I can get my orginal email working with this new ID.