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Author Topic: PrivateInternetAccess.com not honoring bitcoin orders?  (Read 834 times)
chartbatch
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February 08, 2014, 03:49:56 PM
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I'm just posting to give my experience with privateinternetaccess.com. I ordered a one year subscription via bitcoin and they just didn't give me the email to get set up. I've opened several tickets with them and they just keep ignoring me. I gave them my saved bitpay html. Then I gave them the url for my bitpay invoice. No response. Then I said if they won't give it to me then I'd like a refund. No response. I just don't know what to do so I thought I'd post on here. Maybe they are having a problem with bitcoin orders because they don't get many of them. I don't know. Just a warning. If there is someone who works at privateinternetaccess.com here maybe they can contact me to correct it because I can't find any emails to contact them by other than helpdesk@privateinternetaccess.com
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Rawted
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February 08, 2014, 04:24:20 PM
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This service is run by a longtime #bitcoin-otc op, and he is actually one of the good guys, imo. I'm sure it's just CSR lag. Have you tried submitting a ticket in their support section?

https://support.privateinternetaccess.com/

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February 08, 2014, 11:40:10 PM
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Dear chartbatch,

I greatly apologize for the experience you have had.  We really love bitcoin (seriously), and we absolutely wish to fulfill any and all orders purchased with our favorite crypto currency.  To give some perspective, I'm very pro/bullish with BTC/XBT, and absolutely would not wish to harm the reputation of Bitcoin with a poor merchant experience (much less the reputation of Private Internet Access as well).  From the sounds of your post, I presume from a lack of response from our hard working support team that it's highly probable that e-mails are either not making it to your mail server or are being blocked by a spam filter.  If you are having this experience on live chat, please let me know who the agent was that was assisting you via PM.

Either way, please do not hesitate to PM me here in the future or via IRC (freenode.net / rasengan) if you need anything in the future.  In the meantime, if you can send me a PM with an e-mail address I will send you a free account.  Lastly, we will definitely provide you a refund of your payment.  If you can provide me the BitPay invoice URL (should be visible on the bitpay html that you saved) I will forward it to our accounting team who will process the refund expeditiously.

Thanks again for your patience and understanding.  We sincerely appreciate your business, and thank you for giving us a try as well as for using Bitcoin to make purchases.

Sincerely,
rasengan

Co-Founder of Private Internet Access VPN service
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February 09, 2014, 01:58:30 AM
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Dear chartbatch,
...

Top notch reply! I recommend PIA, as they also host the Bitcointalk forum.

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February 09, 2014, 04:43:45 AM
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That's great! You got response from co-owner!Hope your issue has been solved

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February 09, 2014, 10:45:02 AM
 #6

A bit unrelated but your paygarden option to pay with giftcard doesn't work, i tried chat to support but no one was around, so lost a returning customer.
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