Well.... I recieved a message again...
Based on my logins and chat history, they concluded that my account was hacked indeed, and re-opend it.
Soo... after two weeks my issue is resolved.
If you have not the connections with moderators like sinx13 has, I suggest you walk through te following procedure, and (in my case) if you are really a victim of hacking, your account will probably re-opend after two weeks:
- Submit a couple of tickets in English as well as in Russian
- Submit these tickets under different issues. I.e. 'Account hacked' and 'account blocked'
- Write down some detailed information. Login autorization e-mails and troll histories.
- Wait...
- Wait...
- Wait... and reply on your ticket you are waiting some time now
- Wait...
- You will recieve a reply with te reason why your account is banned
- Reply that you aware of this but, IF you are really hacked, this ain't your fault (submit again detailed information, chatlogs, autorizations)
- Wait...
- Finally your account wil be enabled again.
So, this is al lot of waiting, but don't worry, if you really are a victim, you get it back, in my case, with my funds still on it...
Good luck!
I'm hacked , hacker pretend to be btc-e support and get a lot of information from me. He applied to change my account email. I find it in time and applied to ban the new email.
I'm now still struggling with the hacker, hacker open a new ticket every day to claim the original email is hacked and the new email is right. I open two new ticket to claim my original email is right and the new email is registered by hacker
