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Author Topic: ### [EXCHANGE] www.swisscex.com - Constructive improvement suggestions ###  (Read 3674 times)
Swisscex
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February 11, 2014, 08:43:39 PM
Last edit: June 19, 2014, 12:27:12 AM by Swisscex
 #1



Dear traders

We successfully launched our exchange www.swisscex.com on February 1st it's amazing to see how well we got accepted by the community. We received very positive feedback from many users. We appreciate your continued support and commitment, as this is fundamental to build up a robust, lasting exchange. We are constantly trying to improve our service. This thread is to provide an opportunity for all traders to suggest their ideas, on how to improve our services - to make SWISSCEX the best place to trade. We actively listen to every user, if there is anything you feel is missing on our website, please let us know! Many user requests have been already implemented.

Feel free to post any kind of comment here, either positive or negative. Thank you for you using appropriate language.

Your SWISSCEX Development Team

Official Announcement Thread: https://bitcointalk.org/index.php?topic=443205.0


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PyroTekNeks
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February 11, 2014, 08:51:06 PM
 #2

I've been watching this exchange since it launched.
I haven't registered or used the exchange as of yet.
What puts me off about the site is that I'VE HEARD that the withdraw rates are pretty high...

http://scrypt.cc?ref=baaai
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Swisscex
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February 11, 2014, 08:54:04 PM
 #3

I've been watching this exchange since it launched.
I haven't registered or used the exchange as of yet.
What puts me off about the site is that I'VE HEARD that the withdraw rates are pretty high...

Thank you for actively following our development.

This has been addressed earlier and since today we changed our withdraw rates to a fix amount, similar as cryptsy.

BTC withdrawal fee: 0.0005
LTC withdrawal fee: 0.005


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PyroTekNeks
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February 11, 2014, 08:58:20 PM
 #4

I've been watching this exchange since it launched.
I haven't registered or used the exchange as of yet.
What puts me off about the site is that I'VE HEARD that the withdraw rates are pretty high...

Thank you for actively following our development.

This has been addressed earlier and since today we changed our withdraw rates to a fix amount, similar as cryptsy.

BTC withdrawal fee: 0.0005
LTC withdrawal fee: 0.005


Ah ok. What was it before? And what are the exchange rates? Sorry if I'm asking questions that I can find on the site myself, just want to hear from people themselves.

http://scrypt.cc?ref=baaai
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Swisscex
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February 11, 2014, 09:09:02 PM
 #5

I've been watching this exchange since it launched.
I haven't registered or used the exchange as of yet.
What puts me off about the site is that I'VE HEARD that the withdraw rates are pretty high...

Thank you for actively following our development.

This has been addressed earlier and since today we changed our withdraw rates to a fix amount, similar as cryptsy.

BTC withdrawal fee: 0.0005
LTC withdrawal fee: 0.005


Ah ok. What was it before? And what are the exchange rates? Sorry if I'm asking questions that I can find on the site myself, just want to hear from people themselves.

You dont need to apologies, we are happy to answer all the questions you have.
The withdrawal fee used to be 0.1% for all coins. It was requested to lower them for BTC and LTC and we did so. All other than BTC/LTC are still at 0.1%.

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vlight
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February 11, 2014, 09:15:21 PM
 #6

Ok, swisscex looks great. And you have cool charts, unlike some crappy exchanges Cheesy Also, the site is fast. Might as well use it instead of other exchanges if there will be coins that i'm interested to trade Wink
Swisscex
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February 11, 2014, 09:30:24 PM
 #7

Ok, swisscex looks great. And you have cool charts, unlike some crappy exchanges Cheesy Also, the site is fast. Might as well use it instead of other exchanges if there will be coins that i'm interested to trade Wink

Thank you very much!

It would be good to know what coins you had in mind. Could you be so kind and address the coins you would like either in the announcement thread https://bitcointalk.org/index.php?topic=443205.0 or using the vote function of our website https://www.swisscex.com/support.




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Swisscex
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February 12, 2014, 10:34:04 PM
 #8

We are currently in the process of purchasing another server for our website!

This is to ensure the transaction speed of the deposits and withdrawals in the future.

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February 12, 2014, 11:12:41 PM
 #9

Your site still doesn't show any legal information (imprint). That will for sure keep people with bigger amounts away. Nobody will transfer 20-30 btc without knowing who are the people behind that site and where the company is exactly located (full address).

Give me one good reason why this hasn't been done right from the beginning.

Cheers
Swisscex
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February 13, 2014, 07:28:23 AM
 #10

Your site still doesn't show any legal information (imprint). That will for sure keep people with bigger amounts away. Nobody will transfer 20-30 btc without knowing who are the people behind that site and where the company is exactly located (full address).

Give me one good reason why this hasn't been done right from the beginning.

Cheers

By the end of today we should know how to proceeed in this regard. The reason why did not do it earlier is because we want to choose a proper form of organization and we are going to have a meeting with a lawyer about this topic today. Probably you are not aware about the Swiss law but for example a GmbH (similar as an Ltd.) costs CHF 20'000 to set up ($22'000), therefore we carefully evaluate our options. At least an "about us" will follow very shortly.

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February 13, 2014, 07:40:06 AM
 #11

As soon as I send my first BTC deposit to swisscex, I start getting "504 Gateway Time-out" and the data on the market page won't load.
Murphy's Law, I suppose??
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February 13, 2014, 07:44:04 AM
Last edit: February 14, 2014, 05:15:21 PM by Swisscex
 #12

As soon as I send my first BTC deposit to swisscex, I start getting "504 Gateway Time-out" and the data on the market page won't load.
Murphy's Law, I suppose??

We improved the security of our registration procedure. Meaning that users have to confirm the sign up by e-mail from now on. The login issue might be related to this change. I will pass this request to the developer to fix it. Please do not worry about your coins - they are save.

Thank you for your understanding

edit: fixed

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DonovanD
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February 17, 2014, 02:02:39 AM
 #13

Will you be making the buy/sell columns scrollable?  Right now you can only see the top 10 orders for each.  Would also be good to see any open (with options to cancel) or past orders you have placed listed on each respective currency pair page, like what cryptsy and coins-e have.  That way you don't have to jump back to the "Open Orders" and "Transactions" pages (which I think you should keep) to remind yourself of your activities.  The charts look great, thanks for those.
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February 17, 2014, 02:06:51 AM
 #14

Thank you!

SwissCEX Announcement thread
https://bitcointalk.org/index.php?topic=443205.0



Please, if you add 2 factor authentication add a option to choose authy instead of email
Swisscex
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February 17, 2014, 11:52:47 AM
 #15

Will you be making the buy/sell columns scrollable?  Right now you can only see the top 10 orders for each.  Would also be good to see any open (with options to cancel) or past orders you have placed listed on each respective currency pair page, like what cryptsy and coins-e have.  That way you don't have to jump back to the "Open Orders" and "Transactions" pages (which I think you should keep) to remind yourself of your activities.  The charts look great, thanks for those.

Thanks for your feedback.

We were thinking of changing the amount of open orders from 10 to 20, from a technical perspective this is not a problem. We might also add an extra table where you can see a history of your completed trades within the trade window.


Thank you!

SwissCEX Announcement thread
https://bitcointalk.org/index.php?topic=443205.0



Please, if you add 2 factor authentication add a option to choose authy instead of email

Can you please be more specific? Not quite sure if I understand it correctly.

We already use 2FA for logins, which is already very secure.

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February 27, 2014, 06:20:35 AM
 #16

  • 24h volume has been added for each market
  • market changes have been adjusted

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March 03, 2014, 11:36:36 AM
 #17

API v1 is now available. Get your keys now!

https://www.swisscex.com/profile/configuration


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March 04, 2014, 06:54:56 AM
 #18

Deposit notifications have been implemented.

1. Incoming deposit (unconfirmed)
2. Deposit confirmation

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Swisscex
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March 05, 2014, 07:35:56 AM
Last edit: March 08, 2014, 02:02:32 AM by Swisscex
 #19

More features have been added!

1. You can now see your total portfolio balances in each main currency (BTC, LTC, DOGE, and XPM)
2. Balances on the left side can be clicked which than shows all available markets for the coin

Please let us know how you like it!



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March 08, 2014, 02:06:29 PM
 #20

We are in the progress of reducing the withdrawal fees for each coin.

Most of the coins are going to have static withdrawal fees going forward.

E.g Dogecoin = 1 DOGE withdrawal fee


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March 08, 2014, 10:31:12 PM
Last edit: March 09, 2014, 12:22:07 AM by Swisscex
 #21

Within "Open Orders" you can now see how much of your initial order was effectively bought/sold.

This is shown in % under "progress"

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March 12, 2014, 06:27:28 AM
 #22

We updated the standard market charts and added a new type "Depth chart". You can easily switch them within each market

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orcacoin
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March 12, 2014, 11:00:24 AM
 #23

Your Exchange looks great.  Please consider adding Orcacoin!
Swisscex
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March 12, 2014, 06:51:04 PM
 #24

Your Exchange looks great.  Please consider adding Orcacoin!

Thanks for your feedback!

We havent received many requests to add Orcacoin yet, therefore we do not plan to add it at the moment.

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March 14, 2014, 04:26:58 AM
 #25

Erm why did you change view of buyers order list?
Why price is in  right column now? Although in sellers list price on left like on all others exchnages..?

A bit uncomfortably, at least i didn't understand at once why price is so strange.

Buyers
Total (BTC)   Volume (MAX)   Price (BTC)
0.00409363   (1)21.54544499   0.00019000
0.00160539   (1)8.72400778     0.00018402

Sellers
Price (BTC)   Volume (MAX)   Total (BTC)
0.00031000   (1)30.32373566   0.00940036
0.00031810   (1)56.72574000   0.01804446
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March 14, 2014, 11:12:03 PM
 #26

Erm why did you change view of buyers order list?
Why price is in  right column now? Although in sellers list price on left like on all others exchnages..?

A bit uncomfortably, at least i didn't understand at once why price is so strange.

Buyers
Total (BTC)   Volume (MAX)   Price (BTC)
0.00409363   (1)21.54544499   0.00019000
0.00160539   (1)8.72400778     0.00018402

Sellers
Price (BTC)   Volume (MAX)   Total (BTC)
0.00031000   (1)30.32373566   0.00940036
0.00031810   (1)56.72574000   0.01804446


Thanks for your feedback.

There is a simple reason for that. With the new view you can easily compare the buy/sell prices.
We appreciate your oppinion, in order to make all users happy we are going to revert this change, but still allow to switch the column order. Like that every user can choose the view he likes.

 


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March 18, 2014, 08:46:29 PM
 #27

Deposit Engine Codename “neutrino” released!
Kindly note that all deposits will show up in the user’s account balances as soon as the network has sent the first confirmation and will then be fully processed by our systems within milliseconds.

The new deposit engine is now capable of handling huge amounts of transaction and has full support for a failover/load balanced wallet architecture.

Other recent updates

1. Trading engine: Speed enhancement
2. Dogecoin: Minimum confirmations reduced from 6 to 4 to speed up deposits
3. Candlestick charts: Volumes are now integrated into the chart for a cleaner look. Volumes are now integrated into the chart for a cleaner look. Logarithmic scales.

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March 20, 2014, 08:30:11 AM
 #28

Erm why did you change view of buyers order list?
Why price is in  right column now? Although in sellers list price on left like on all others exchnages..?

A bit uncomfortably, at least i didn't understand at once why price is so strange.

Buyers
Total (BTC)   Volume (MAX)   Price (BTC)
0.00409363   (1)21.54544499   0.00019000
0.00160539   (1)8.72400778     0.00018402

Sellers
Price (BTC)   Volume (MAX)   Total (BTC)
0.00031000   (1)30.32373566   0.00940036
0.00031810   (1)56.72574000   0.01804446


Thanks for your feedback.

There is a simple reason for that. With the new view you can easily compare the buy/sell prices.
We appreciate your oppinion, in order to make all users happy we are going to revert this change, but still allow to switch the column order. Like that every user can choose the view he likes.

 



On my view looks bad...
Bold price hurts eyes, "(1)" - is senseless and interfere. And people are trading on many exchanges and get used to seach price on left, week pasted and i still all time have to concentrate to understand where is damn price.
Swisscex
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March 21, 2014, 04:20:14 PM
 #29

Erm why did you change view of buyers order list?
Why price is in  right column now? Although in sellers list price on left like on all others exchnages..?

A bit uncomfortably, at least i didn't understand at once why price is so strange.

Buyers
Total (BTC)   Volume (MAX)   Price (BTC)
0.00409363   (1)21.54544499   0.00019000
0.00160539   (1)8.72400778     0.00018402

Sellers
Price (BTC)   Volume (MAX)   Total (BTC)
0.00031000   (1)30.32373566   0.00940036
0.00031810   (1)56.72574000   0.01804446


Thanks for your feedback.

There is a simple reason for that. With the new view you can easily compare the buy/sell prices.
We appreciate your oppinion, in order to make all users happy we are going to revert this change, but still allow to switch the column order. Like that every user can choose the view he likes.

 



On my view looks bad...
Bold price hurts eyes, "(1)" - is senseless and interfere. And people are trading on many exchanges and get used to seach price on left, week pasted and i still all time have to concentrate to understand where is damn price.

The layout is has been restored. The prices are left again but the (x) will remain since we want to give the user the ability to see how many orders are behind a positon.

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March 23, 2014, 10:27:48 PM
 #30

A personal trade history is now available for each market

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