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damoon223
Newbie
 Offline
Activity: 18
Merit: 0
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October 17, 2017, 07:19:09 PM |
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are you not worry if you loss all your coin? why so hard to do what they ask for?
what is going to do if they wont give your money back till you give your identification
did you read previous post? most of people give them all docs they want before like passport , selfie,.... but they dont do anything, what do you feel if your account be disable and 6 days they dont give you any proper response that why your account disabled? and if they want change their terms must tell for resign or leave, it very un pro act . |
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Potato Chips
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October 17, 2017, 07:24:53 PM |
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How much is the minimum amount of BTC in bittrex account that they'd require selfie and passport?
I don't have much there besides the fact that I bought XRP in there. I'm worried too whether they'd close my account and not return my money if I don't provide ID which I'm skeptical of giving as well.
If your account is over $1000 they will require a selfie with you holding your government ID and some paper with bittrex and the date written on it. Just go to settings. If you can still access your account i personally recommend to withdraw your funds until the situation stabilized. They are probably reviewing all accounts. Just make sure thaat you created your account before 08/01/17 as 0 withdrawals per day for those who created after  |
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Naganua
Newbie
Offline
Activity: 41
Merit: 0
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October 17, 2017, 07:26:47 PM |
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Already 4 day I can not pass verification. Basic I can not - writes ,,NO PUBLIC RECORD MATCH
We could not match your information to our public record providers. To complete the verification process, you must apply for an enhanced account. "
Enhanced is also not passed - "There was an error processing your documents..." Now it's generally not possible to upload a photo in the window.
2 factors included.Support is not responding. Directly the trouble is like that.
What must I do please tell me?
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damoon223
Newbie
Offline
Activity: 18
Merit: 0
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October 17, 2017, 07:31:11 PM |
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ALL THE ACCOUNTS BEING CLOSED ARE FROM RADICAL MUSLIM COUNTRIES! I SAY BAN THEM ALL!
Great going @BITTREX! IS THE HERO EXCHANGE IN MY EYES.
first at all there is some people around the world that face to bittrex disabling account issue today'sand about you i must say: dont worry, i see some day you cry here and begging to get your money back from bittrex, it just time matter |
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Shreyas1983
Newbie
Offline
Activity: 3
Merit: 0
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October 17, 2017, 07:37:17 PM |
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Is there any way to get invited to their slack channel? It says invitation limit reached. Same as everyone else, uploaded selfie and ID proof, and had an error. Now stuck.
Have raised support ticket, but again no response.
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R-J-F
Sr. Member
Offline
Activity: 1078
Merit: 310
AKA RJF - Member since '13
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October 17, 2017, 07:51:00 PM |
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ALL THE ACCOUNTS BEING CLOSED ARE FROM RADICAL MUSLIM COUNTRIES! I SAY BAN THEM ALL!
Great going @BITTREX! IS THE HERO EXCHANGE IN MY EYES.
NOT true! Many accounts are US and European as well as others. Get your "facts" straight before posting shit. Latest statement from Bittrex: https://itsblockchain.com/bittrex-official-statement/ |
"Those who would give up essential Liberty, to purchase a little temporary Safety, deserve neither Liberty nor Safety." Ben Franklin
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DamCryp
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October 17, 2017, 07:54:47 PM |
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CanErik
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October 17, 2017, 07:57:14 PM |
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Hi,
The guy called Richi is rude and self-contained. Despite the fact that I have not identified 2 bugs until today, and they have corrected these bugs, they deny the existence of the bugs. I can not say for all trex employees but I want you to know that we are in dialogue with poor quality people.
Kind regards
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Marco Bignoses
Newbie
Offline
Activity: 48
Merit: 0
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October 17, 2017, 09:23:13 PM
Last edit: October 17, 2017, 09:33:19 PM by Marco Bignoses |
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So much lies.......Everytime they open their mouth they say something diffrent. So they wanna tell us accounts which were EV and 3 years old has been disabled because they didn't finished their registration and verification process ? What a bullshit.I can show many accounts which were EV and still got disabled. Accounts with 1 Million USD worth of BTC on it not finished verification process ?What ? We occasionally conduct compliance reviews and are working vigilantly to protect our service and our users from harm. As part of a compliance review, we have temporarily suspended certain accounts pending the completion of the review. So they just admited its their own internal bullshit to demand now enhanced verification from basic members without giving them the possibility to leave. Their checking system Jumio working in real time so why are people waiting now over 6 days with no reply ?There are according to them less than 0.01% so why is everyone waiting ? Why is slack being closed and people getting banned there? Like i wrote before harrasing people in the name of their protection.Forcing them to comply with their BS internal rules which nobody needs to agree to since they are not added in their terms & service. Disabling peoples account and holding their funds hostage without replying to their ticket Bittrex calls protection of their users from harm ?I doubt these users want these kind of protection where somebody else dictates them what is going to happen with their funds. Like Jumio wrote on their website we believe that customer verification processes should do more than just meet the letter of the law. or that Bittrex is banning people trying to access Slack to discuss the status of their accounts are incorrect. I got myself banned from their slack asking if Bitcoin Gold will be credited to our account if we are forced to hold our BTC at bittrex ,so this is another pure BS out of their mouth. Why would they disable the invite link to their slack yesterday which were working great till then...i guess just coincident. Reading the start of this issues, I Upgrade my account from basic to Enhanced. Bittrex accepts my documents, infact in my account appear this "Your application for an enhanced account has been approved Your documents have been verified." So, after a short time they disabled my account without a reason and in my account I can also read that I'm a verified enhanced account. Never a problem when I was just basic. IMO they just have some serious issues with many random accounts, this stupid answer gived to us in the statement have the power to get me more angry because are a lot of bullshit. They must only apologize and take their responsibility about that shit, this kind of reason make us just more angry. Thank you for your protection Bittrex, but in my dictionary I called this "bullshit" and "unprofessional" , not "protection". I've tried to keep calm, but this kind of stupid answers make me more angry hours by hours. I want to congrats with them also for the long silence, I've read that this problems starts 48hours ago, they answer with stupid reasons after 40hours. Shame on them. Bittrex pls don't treat us like a lot of stupids and take your fuckin' responsibility! |
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techno2001
Newbie
Offline
Activity: 3
Merit: 0
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October 17, 2017, 09:27:26 PM |
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Bittrex disabled my account without a reason and we deserve to know why!  |
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festinalente
Newbie
Offline
Activity: 21
Merit: 0
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October 17, 2017, 09:29:52 PM |
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WTF is going on with Bittrex?
They forced me to upgrade to basic in order to be able to withdraw, but when entered all the info, I got 'no public record match' (whatever that means), so they're asking for a selfie with id.
There's no way I'm sending my id to such dodgy company, so asked them to either upgrade me to basic, or close my account and return my funds.
I think I'm done with centralised exchanges...
Arrogant guys! Support! Write later, when support will answer!I'm waiting for the fourth or fifth day. And I think that a lot of accounts suffered from blocking |
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majid86
Newbie
Offline
Activity: 2
Merit: 0
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October 17, 2017, 09:37:25 PM |
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what are you talking about this? You told 0.001 % but it does not look like that!?
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viking_vp3
Newbie
Offline
Activity: 12
Merit: 0
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October 17, 2017, 09:44:20 PM |
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after 6 days finally bittrex admit the incident
But the put out a vague statement
Gosh!
Users deserve to know more
clarify the situation!
it is bothering to hostage our fund
you claim to be great exchange so act like one!
bullying on users on slack
vague answers
vague statement!
it is bad !
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oisilener1982
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October 17, 2017, 10:00:07 PM |
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My Account is Working FINE with Bittrex and Im from the Phillippines. I also know 5 other accounts from PH and they are all OK
Here is the official statement from Bittrex
Statement on disabled accounts
Avatar
Ryan
Today at 00:28
FOLLOW
We would like to address recent reports regarding Bittrex account suspensions.
We occasionally conduct compliance reviews and are working vigilantly to protect our service and our users from harm. As part of a compliance review, we have temporarily suspended certain accounts pending the completion of the review. The total number of suspended, closed, or banned accounts is very limited: less than 0.1% of the total accounts on Bittrex. More than 99.9% of Bittrex accounts are unaffected.
Any reports that Bittrex miscalculated or misapplied its exchange fees, that there is a security problem with the exchange, that Bittrex lost any coins stored on users’ behalf, or that Bittrex is banning people trying to access Slack to discuss the status of their accounts are incorrect. We are committed to making Bittrex a strong, safe, and compliant exchange where people can securely participate in the digital currency economy. We ask for patience from our highly valued customers. As for us, we plan to “keep calm, and carry on.”
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Marco Bignoses
Newbie
Offline
Activity: 48
Merit: 0
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October 17, 2017, 10:20:27 PM |
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My Account is Working FINE with Bittrex and Im from the Phillippines. I also know 5 other accounts from PH and they are all OK
Here is the official statement from Bittrex
Statement on disabled accounts
Avatar
Ryan
Today at 00:28
FOLLOW
We would like to address recent reports regarding Bittrex account suspensions.
We occasionally conduct compliance reviews and are working vigilantly to protect our service and our users from harm. As part of a compliance review, we have temporarily suspended certain accounts pending the completion of the review. The total number of suspended, closed, or banned accounts is very limited: less than 0.1% of the total accounts on Bittrex. More than 99.9% of Bittrex accounts are unaffected.
Any reports that Bittrex miscalculated or misapplied its exchange fees, that there is a security problem with the exchange, that Bittrex lost any coins stored on users’ behalf, or that Bittrex is banning people trying to access Slack to discuss the status of their accounts are incorrect. We are committed to making Bittrex a strong, safe, and compliant exchange where people can securely participate in the digital currency economy. We ask for patience from our highly valued customers. As for us, we plan to “keep calm, and carry on.”
Yeah, we know the statement, and for sure is a "no answer". They are just trying to take more time for a big issue that they called "safety". Now I feel really safe without access to my money, without a real reason and without any kind of apologize. They should be apologize and admit the problem. But they treat us like a lot of idiots. This is all. |
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boulard83
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October 17, 2017, 11:03:16 PM |
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If you guys were trading "big money" with unverified account, you are the person to blame. Not bittrex....
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PC Hardware junky | Gaming • 5930K • 32gb • GTX1070 • BenQ XR3501 144hz | Server • Dual E5-2670 16c/32t • 32gb ECC • GTX1050ti • 3 SSD + Multiple HDDs
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arasgrami
Newbie
Offline
Activity: 16
Merit: 0
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October 17, 2017, 11:08:25 PM |
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If you guys were trading "big money" with unverified account, you are the person to blame. Not bittrex....
Do not comment without enough information please. Many accounts, including my account, have been fully verified |
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javadth
Newbie
Offline
Activity: 52
Merit: 0
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October 17, 2017, 11:32:52 PM |
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my account is disabled for 5 days
I had enhanced account with ~260$ coins
there is no reason, and they don't answer my support ticket
what should i do ?
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boulard83
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October 17, 2017, 11:55:19 PM |
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If you guys were trading "big money" with unverified account, you are the person to blame. Not bittrex....
Do not comment without enough information please. Many accounts, including my account, have been fully verified If you got banned there is a reason behind it. I doubt bittrex ban account "for fun". |
PC Hardware junky | Gaming • 5930K • 32gb • GTX1070 • BenQ XR3501 144hz | Server • Dual E5-2670 16c/32t • 32gb ECC • GTX1050ti • 3 SSD + Multiple HDDs
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