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Thule
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October 21, 2017, 11:38:17 AM
Last edit: October 21, 2017, 11:53:36 AM by Thule |
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from reddit Jumio Review - Flawed product and unethical company practicesSUMMARY - This product has massive security flaws, essentially it doesn't work and is easy to hack - publicly available photos off the web will match driver's licence pics. The other thing is that they get you to pay $10,000 as a minimum pre-payment. We thought we would be right because they have/had some big names on their client list. By the time we worked out their product was flawed (details below) we had already paid them their $10k and now they won't give any of it back. Because the product essentially doesn't work as we expected it to we were never able to use their product.
I think they are hugely unethical and a horrible business to deal with. You should avoid this company. They do not do the right thing by their customers.
THE DETAIL:
We have a Peer to Peer Car Sharing startup in Australia, and our original plan was to use Jumio to help us with the verification of our members.
Around February/April 2015 we took out a test account with Jumio, and our CTO did a few very basic tests for a new system we were planning on building into our platform. After the tests, we thought that the product was going to suit our needs.
In June 2015 we purchased $10,000 of credits based on that assumption that we were going ahead. We would have started with a smaller amount but Jumio only transacts in $10,000 blocks.
In July/August 2015 we began attempting to develop jumio into our product, and during our live user testing and analysis of the results, we discovered that NetVerify couldn't meet our requirements in terms of a seamless upload experience for new members and reliability of fraud detection.
Some of the issues we encountered during further testing were:
Facial matches were too easy to hack. Someone simply uploading a publicly-available Facebook photo would come back with a positive match, rendering the facial match score unreliable from a fraud perspective, and reintroducing the need for manual face matching on our side . Our developer did this and got a 94% match and it completely knocked the confidence out of us for the Jumio product.
The NetVerify upload process failed on too many occasions as clarity/lighting conditions were humanly readable but failed on the Jumio step. This made for a an problematic signup process for too many applicants.
We weren't able to upload the documents of our choice - we required a generic document upload where we could direct the user to upload a Medicare card or Passport as appropriate to their circumstances.
The tool wouldn't correctly isolate first / middle names on certain Australian states and thus fail on a name match when only the first and last names were provided.
During this time we concluded the NetVerify documents / face match upload didn't meet our preferred requirements and we were being forced to change our requirements to meet the capabilities of the tool, rather than the tool satisfying our requirements.
For these reasons, and our tight timeframes, we built our own solution to collect the ID and driver licences and we are manually checking the faces.
In Jan 16 (when our massive development efforts had reduced somewhat) we contacted our Jumio representative requesting a return of the $10,000 in unused credits due to the above. He never returned the email. After multiple attempts to different emails we finally got a response.
I discussed our situation with this representative and one of his superiors and we arrived at the following conclusions:
-They agreed with me that all of our issues stated above were known issues/ weaknesses in the Jumio platform
-They agreed that it would have been hard for us to know about these issues until we started full on developing against them.
Despite this I have been informed by senior Jumio execs that Jumio is refusing to return any portion of the $10,000.
I think that this is crooked and no way to run a business. Avoid them, use a more ethical company or build it yourself, as we found out, it's not all that hard! And Bittrex is forcing you to send all your sensitiv data to such an unethical company |
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redwine49
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October 21, 2017, 11:46:54 AM |
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good move!! theres still alot another exchange market option.
That for sure something is not right
just move on and leave them alone. they treat his costumers like shit
meaningless or not, my account (from 2014) is no longer "legacy" and it is now a "new" account. and i never received any warning telling me i need to do anything in the past 3 years that i have been using bittrex!
... and now my money is stuck in their pocket and i can not get it out!
its bad to hear that. did you already try to give some ID verification again? |
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viking_vp3
Newbie
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Activity: 12
Merit: 0
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October 21, 2017, 12:01:54 PM |
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9th day is almost over and still my account is disabled no answer from support damn  |
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matale0
Member
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Activity: 149
Merit: 10
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October 21, 2017, 12:53:59 PM |
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KeyserSozeMC
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October 21, 2017, 03:33:39 PM |
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XRB. Please.
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Hey, smexy. Don't waste your time. Time's precious.
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david1365
Legendary
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Activity: 994
Merit: 1000
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October 21, 2017, 06:02:41 PM |
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did anyone received an answer from Bittrex, about disabled accounts?
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mint9317
Newbie
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Activity: 14
Merit: 0
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October 21, 2017, 08:08:24 PM |
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If your account gets enabled please post here with the support ticket number and circumstance so those of us waiting will have some sort of idea of how long it will take, that is if they even enable our accounts in the first place...i'm unfortunately in the 30k range of support tickets so I will be one of the last people I assume if they going in order which would make sense.
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redwine49
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October 21, 2017, 08:25:11 PM |
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did anyone received an answer from Bittrex, about disabled accounts?
they keep silent. this tread moderator richiela from bittrex https://bitcointalk.org/index.php?action=profile;u=96390Last Active October 14, 2017, 05:47:34 PM i think they leave us from anyquestion about disable account here. this is not right. better leave now while you can dont risk your money |
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bbc.reporter
Legendary
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Activity: 2912
Merit: 1439
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October 22, 2017, 01:48:29 AM |
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Bittrex does not have the privacy feature of allowing users to generate new deposit addresses. But can they allow multiple accounts linked to a single identity?
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hrh_fourtyseven
Jr. Member
Offline
Activity: 58
Merit: 10
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October 22, 2017, 05:20:54 AM |
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10 days and only automatic answer in ticket !
They're locking our money to get our Identifications and sell it to US Government, FBI, NSA and.... to spying on our life!
I never trust any American exchange anymore
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thoth-Atlantian
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October 22, 2017, 06:04:12 AM |
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If you fill out the EV they will enable your account, It's essentially black mail but at least you get your funds back. Then just delete Trex's existence from your mind
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redwine49
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October 22, 2017, 06:41:33 AM |
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If you fill out the EV they will enable your account, It's essentially black mail but at least you get your funds back. Then just delete Trex's existence from your mind
what is EV? how to do that? can give more spesific information about that |
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ximply
Full Member
Offline
Activity: 350
Merit: 170
I do crypto TRADING
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October 22, 2017, 06:58:11 AM |
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If you fill out the EV they will enable your account, It's essentially black mail but at least you get your funds back. Then just delete Trex's existence from your mind
what is EV? how to do that? can give more spesific information about that EV means Enhanced Verification Hope this wont end up like another MtGox coz i really like bittrex |
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papampi
Full Member
Offline
Activity: 686
Merit: 140
Linux FOREVER! Resistance is futile!!!
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October 22, 2017, 07:16:22 AM |
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If you fill out the EV they will enable your account, It's essentially black mail but at least you get your funds back. Then just delete Trex's existence from your mind
what is EV? how to do that? can give more spesific information about that EV means Enhanced Verification Hope this wont end up like another MtGox coz i really like bittrex lol ... You are joking right ? I had enhanced verification and send them more photos , More than 10 days passed, account is still disabled and no answers frrom support They can build a new me from scratch with all the docs they have from me.  |
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Boseda
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October 22, 2017, 08:29:53 AM |
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lol ... You are joking right ? I had enhanced verification and send them more photos , More than 10 days passed, account is still disabled and no answers frrom support They can build a new me from scratch with all the docs they have from me. This looks to be very worrying. Many people suggest to withdraw your bittrex funds as soon as possible. I agree with them, because we saw many complaints about bittrex here on bitcointalk, on reddit, facebook, etc. Likely this won't end good... |
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chichidori
Legendary
Offline
Activity: 1694
Merit: 1003
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October 22, 2017, 08:37:27 AM |
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They are keeping our coins and token hostage they should have made an option for us to withdraw if we don`t want to send personal data, locking account without prior notice is frustrating.
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holydarkness
Legendary
Offline
Activity: 2506
Merit: 1398
Yes, I'm an asshole
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October 22, 2017, 08:47:53 AM |
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lol ... You are joking right ? I had enhanced verification and send them more photos , More than 10 days passed, account is still disabled and no answers frrom support They can build a new me from scratch with all the docs they have from me. This looks to be very worrying. Many people suggest to withdraw your bittrex funds as soon as possible. I agree with them, because we saw many complaints about bittrex here on bitcointalk, on reddit, facebook, etc. Likely this won't end good... That's the problem. If you see the case carefully, the disabled account means he can't gain access to his balance and withdrawing them. I was lucky that my downgraded legacy somehow still can withdrawn all of my balance. |
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redwine49
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October 22, 2017, 10:38:56 AM |
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lol ... You are joking right ? I had enhanced verification and send them more photos , More than 10 days passed, account is still disabled and no answers frrom support They can build a new me from scratch with all the docs they have from me. This looks to be very worrying. Many people suggest to withdraw your bittrex funds as soon as possible. I agree with them, because we saw many complaints about bittrex here on bitcointalk, on reddit, facebook, etc. Likely this won't end good... i believe it wont end good. because this tread moderator as a bittrex representative has been gone more than 1 week. since 14th oct. this is not good, dont risk your money if you still able to withdraw |
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Raja_MBZ
Legendary
Offline
Activity: 1862
Merit: 1505
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October 22, 2017, 10:52:12 AM |
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I don't know why, but I still feel comfortable with them. Their support solved my issue within few minutes, and website as well as my account seem to be working all just great.
They're having trouble in managing all the issues, but I don't think so that their intentions are to scam us.
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natal
Newbie
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Activity: 36
Merit: 0
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October 22, 2017, 11:20:04 AM |
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I had EV account. 7 days no reply. Stack there over 1.000.000$ Also, they disable my account @ bittrex slack. They told me I can help you by you sending the photo id date and bittrex paper and re-enable your account.
Thank you,
Anne @ Bittrex But after I sent them what they want Your account is under review and we will contact you when the review is completed. Please do not open duplicate tickets, as this will not lead to a faster resolution.
Thank you,
Koichi @ Bittrex And no answer anymore... I just want to buy BTC to get Bitcoin Gold. |
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