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Author Topic: [ANN] OpenRigs.com - Aluminium Frames for Mining Rigs  (Read 49836 times)
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fluffypony
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February 17, 2014, 01:34:36 PM
 #1

Hey all - OpenRigs.com provides flat-packed aluminium frames for GPU altcoin miners, and we'd love you to take a look at our product offering.

The Vitalia Standalone GPU Frame





The Giorgina Horizontally Stackable GPU Frame



The Arianna Grid GPU Frame



All available in 4, 6, or 8 GPU sizes



Our frames are fabricated on-demand in South Africa and shipped worldwide. We have a variety of shipping options available to suit customer's needs and budget, and are happy to look at customised orders where requested.

Any questions? Feel free to ask here or email our support team at info@openrigs.com

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February 17, 2014, 01:35:41 PM
 #2


Why did you close the previous thread and start a new one?

The trolling got really out of hand on the previous thread, so I had to start a new one that was self-moderated. That does not mean that this thread will be used to silence criticism. We are a very, very new company, and even though we're part of a larger group of companies that provides a lot of our infrastructure we've made mistakes and will definitely make mistakes in future. Therefore, we welcome constructive criticism - if we've messed up let us know and we will do what we can to fix it. We also empathise with customers that have chosen our cheapest shipping option (surface mail) and their delivery is taking extraordinarily long, we are keeping on eye on these and where the destination postal service confirms it has gotten lost our insurance does authorise a replacement or refund.

This thread is really meant to allow for potential customers to get answers to their questions, and for existing customers to talk about ways we can improve our frames and new features they'd like to see. If you are frustrated with a delivery that is taking forever, please feel free to PM me and moan. I'll even call you and you can rant on the phone;)

My order seems to be stuck in Cape Town/Johannesburg/Africa...what gives?

Typically, with most postal services, packages get scanned as they exit an area and occasionally when they arrive in certain areas (inbound customs, for example). If it has been scanned and it says something like "Departure from outward office of exchange" or "Insert item into bag out" it means it's physically been put on a boat/plane (depending on the shipping method you have chosen) and has left the country. It isn't stuck, it's gone, and hasn't been scanned in at the next trackable point in its route.

My surface mail parcel hasn't arrived after 5 weeks, where is it?

After around 5 weeks of actual transit time it is in your best interest to call your local post office and ask them if they can track it. Not all surface mail parcels are scanned in and available to track online. Furthermore, in some countries the parcels get a local tracking number and then track on that number, so only the post office will be able to see that it has arrived and will be able to provide you with that in-country tracking number. Typically at around the 8 week transit-time mark it's time to consider that something has gone wrong, and we file a claim with our insurance, who will talk to the local and destination postal services and evaluate whether to hold off for a bit or pay out the claim. Once the claim has been settled we will be in a position to refund or replace, dependent on your preference.

What hardware do you ship with your rigs?

Nobody has actually asked this yet...but just to make it abundantly clear here's what it says in our Terms and Conditions: Many of the images featured on the OpenRigs website show computer hardware mounted inside the OpenRigs product. This does not imply that said hardware is included in a purchase. Unless otherwise stated, all OpenRigs products consist solely of the aluminium and plastic connectors, as well as any other mounting and connector pieces that are part of the product. Hardware such as motherboards, GPUs, PSUs, and other electronic components are not included unless expressly stated as being included on the product page.

Why is the PSU mounted on the side and not underneath the GPUs?

We spent a lot of time testing various configurations, including rear-mounted offset PSUs, vertical motherboard mounting, and so on. We ended up with the following requirements: PSUs need to be easily accessible, all configurations need to support dual PSUs, and regardless of whether a single PSU or dual PSUs are mounted there should be no airflow deadzones or unusual hotspots. The design we ended up with met all those criteria.

Are the GPUs securely supported?

Our design goal with the OpenRigs GPU mining frame wasn't to create an equivalent of a standard ATX case with the same level of physical support. That would be bad for airflow, which is why no miner worth his salt will pack 4 GPUs into a normal ATX case. We wanted to create skeletal, open frames that promote good airflow, and reduce the need to have water-cooling blocks or tons of fans. From a GPU perspective, this means using risers to lift the GPUs off the motherboard. They thus lose the physical support of the motherboard, and have to be held in the air. In order to promote simplicity and elegance, we opted for a form factor that supports the GPUs using the backplate only. The bottom of the backplate is held in place by our own custom-designed GPU clips on to a cross-bar, and the top of the backplate bolts on to a solid aluminium bar. We have run tests where we've plugged and unplugged DVI cables 500 times (without touching the top of the GPU for added support), and the card neither flexed nor took any strain. We are confident in the design, and we are certain there is no need for added physical support for the GPUs.

How long will shipping take to my country?

The delivery and returns policy linked at the bottom of the site gives detail on the production process. A lot of the shipping speed depends entirely on what method you choose - the more expensive the shipping method, the faster it is. Typically speaking, an EMS delivery (our recommended delivery method) from the time of shipping (after fabrication and customs pre-clearance) takes 2-3 weeks.

How much is shipping to my country?

To see your shipping options and their cost, add the items you need to your shopping cart. You can then view your cart by using the Shopping Cart link at the top of the page (also accessible when hovering over the cart icon) and using the Shipping Estimator.

Can I mount two motherboards on an 8 GPU rig?

No, it's not designed for that, and that sort of configuration doesn't promote easy access to hardware and doesn't fit in with our design ethos. You will also find it difficult to mount the PSU on the opposite side of the rig, and if it is mounted only on the one side the ATX power cable won't reach the second motherboard. Finally, you may find that the second motherboard simply doesn't fit in the space near the PSU, as the PSU physically rests on top of the motherboard support bar. You are, of course, welcome to do whatever you want with it once you receive it, but we'd prefer customers opt for a horizontal row of Arianna grid frames than trying to re-purpose something.

What is the difference between the Vitalia, Giorgina, and Arianna?

The Vitalia is a standalone, self-contained unit. It is useful when you have a single rig, or when you have individual rigs you want to keep in separate places. The Giorgina is similar, but stacks vertically. Up to about 3 units is structurally sound. Most customers stack two Giorginas on top of each other, and then put a Vitalia at the top to keep it neat. The Arianna is a grid that stacks both horizontally (in a row) and vertically (same-length rows on top of each other).

What do the various add-ons mean?

Pre-Drilled Bolt Holes: your frame will always come with holes for GPU mounting, and with brass risers for motherboard mounting. This option is for pre-drilled holes to allow you to bolt the aluminium extrusions to the plastic connectors. The holes are ONLY in the plastic connectors, but it is simple to drill holes in the aluminium and through the pre-drilled holes in the plastic if you require. It is not required for structural integrity, and many customers think the bolts detract from the clean lines of the frame. This option, and the nut and bolt set, is recommended for customers who frequently move their rigs around. It is also a suggested option if you think you may use this in the future, as the aluminium will retain its clean look until you decide to add bolts where required.

Nut and Bolt Set: this is a set of 30mm or 40mm nuts and bolts that will allow you to bolt the frame together if you go for the option above. You are also welcome to drill your own bolt holes at your leisure, and use the nut and bolt set to lock it together.

Full Thumbscrew Set: whilst all the frames come with motherboard risers and GPU mounting holes, they don't come with any screws. This option includes a full set of thumb screws for the GPUs and for the motherboard.

No Nut and Bolt Config (Arianna only): this removes the pre-drilled bolt holes and the nut and bolt set from the Arianna grid, as it is a standard option on the Arianna grid series.

What is the "Horizontal Type" option on the Arianna Grid?

Each row in a typical Arianna grid (consisting of 3x3 connected frames, housing 9 rigs in total) has a left end, a middle, and a right end. Since some customers start off with just a left and a right end connected together, and add the middle bit later on when they expand, the horizontal type let's customers pick and choose and build up their grids as necessary. Arianna grids can contain multiple "middle" pieces, although the 3x3 grid has certain advantages such as a consistent heat map, as well as the ability to connect all 9 rigs to a 10-port switch, with 1 free port to connect that switch to the rest of the LAN.

How do you get the risers to reach the cards in 6 and 8 GPU setups?

We recommend 30cm XL powered 1x->16x risers from Buy-A-Hash to reach most of the cards. For cards that are further away, 1x->1x unpowered risers can be daisy chained, as long as the daisy chain is terminated by a 1x->16x powered riser. Unpowered risers can be purchased from Buy-A-Hash or on eBay.

How do you get the PSU connectors to reach the cards in 6 and 8 GPU setups?

To reach those cards furthest from the PSU, we recommend using your PSUs Molex adapters and connecting them to the Molex->PCI-e adapters that came with your graphics card. To stretch these further, you can daisy chain Molex extension cables (available quite cheaply on eBay). The Molex standard provides a tight fit, and there is little chance of power issues even if you stretch your connectors over the full 110cm of an 8 GPU frame.

Are there discounts on large purchases?

For purchases of 10 or more frames please contact us and we can see what we can do to reduce your order cost.

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February 17, 2014, 02:13:36 PM
 #3

Hey all - OpenRigs.com provides flat-packed aluminium frames for GPU altcoin miners, and we'd love you to take a look at our product offering.

The Vitalia Standalone GPU Frame





The Giorgina Horizontally Stackable GPU Frame



The Arianna Grid GPU Frame



All available in 4, 6, or 8 GPU sizes



Our frames are fabricated on-demand in South Africa and shipped worldwide. We have a variety of shipping options available to suit customer's needs and budget, and are happy to look at customised orders where requested.

Any questions? Feel free to ask here or email our support team at info@openrigs.com

Your link in the opening post points to http://images.openrigs.com which is a faulty page.

I would really like to have one of the Standalone rigs but shipping cost of €200 for a rig of €50 is a bit silly. And I am not going to wait 4 to 6 weeks with the cheap option.

You should really look at having a distributor in Europe who is able to express ship to customers in Europe. (I can help you with this, PM me if interested)
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February 17, 2014, 02:22:33 PM
 #4

Your link in the opening post points to http://images.openrig.com which doesnt open well.

I would really like to have one of the Standalone rigs but shipping cost of €200 for a rig of €50 is a bit silly. And I am not going to wait 4 to 6 weeks with the cheap option.

You should really look at having a distributor in Europe who is able to express ship to customers in Europe.


I've changed that to images hosted on imgur, as BTCTalk's image proxy seems to choke on http://images.openrigs.com/image/forums/btctalk-vit-4.jpg (which obviously works).

Aramex is never going to scale well for single units, hence why it isn't our recommended shipping option. It exists for clients who have the money to spend on it, or for our corporate clients that already run larger scale installations of Arianna Grids or Giorgina Stacks and urgently need an extra unit or something like that.

EMS is a much more suitable option to Europe - on a stock 4 GPU Vitalia it comes in around €82, a far cry from €200, and we've had great success with EMS delivery timelines:

https://tools.usps.com/go/TrackConfirmAction!input.action?tRef=qt&tLc=1&tLabels=EE028408333ZA (under a week)
http://auspost.com.au/track/track.html?id=EE028407806ZA (just over a week)
http://www.parcelforce.com/track-trace?page_type=parcel-tracking-details&parcel_number=EE028407752ZA (under a week)
http://www.parcelforce.com/track-trace?page_type=parcel-tracking-details&parcel_number=EE025681525ZA (under a week)
https://www.epg.ae/esvc/services/track/index.xhtml?pageid=MAINMENU_TRACKNTRACE -> EE028407783ZA (under a week)
http://track.thailandpost.co.th/trackinternet/Result.aspx -> EE025681534ZA (under a week)

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February 17, 2014, 02:59:52 PM
 #5

Nice job closing the old thread, trying to bury the hatchet. I still have unaddressed issues in that last thread. Thanks for addressing them.

For back reference - https://bitcointalk.org/index.php?topic=347756.620

Surface mail delivery is hugely unpredictable. We have a customer in Germany that received it via surface mail in 4 weeks. We have customers in the US that received it after 6 weeks. Thus, per the suggestion that has been made previously in this thread, we increased our estimated transit time for surface mail to 6-10 weeks to cover eventualities. I certainly don't begrudge anyone who chooses surface mail shipping, but then there has to be a correlation between the expected arrival and the shipping method chosen.

There was a correlation between the air mail shipping method that I selected during checkout and my expected arrival time. You guys screwed that up and then didn’t notify customers, sticking them with surface mail. Now it has been almost 2 1/2 months since I ordered and 38 days that my shipment has been on a boat with unknown location. I'm sorry, but you don't get to make snide comments like that portraying the issue to be a fault in the customer's shipping selection, when that's not the case in all situations.

35 days since "bag out". No update from USPS. fluffy, can you get any more fidelity on my shipment?

In an email that Riccardo sent out on December 15th (yes, two months ago) he said that "...all of our frames have shipping insurance, so you can be confident that we are able to claim and ship you a new one if it has well and truly disappeared:)"

So at what point will you, Openrigs, consider a shipment to have "disappeared"? We're clearly well beyond the original 21 day quote in this thread for bag out -> boat travel to the U.S.

Still unacknowledged.
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February 17, 2014, 03:58:21 PM
 #6

Nice job closing the old thread, trying to bury the hatchet. I still have unaddressed issues in that last thread. Thanks for addressing them.

For back reference - https://bitcointalk.org/index.php?topic=347756.620

Surface mail delivery is hugely unpredictable. We have a customer in Germany that received it via surface mail in 4 weeks. We have customers in the US that received it after 6 weeks. Thus, per the suggestion that has been made previously in this thread, we increased our estimated transit time for surface mail to 6-10 weeks to cover eventualities. I certainly don't begrudge anyone who chooses surface mail shipping, but then there has to be a correlation between the expected arrival and the shipping method chosen.

There was a correlation between the air mail shipping method that I selected during checkout and my expected arrival time. You guys screwed that up and then didn’t notify customers, sticking them with surface mail. Now it has been almost 2 1/2 months since I ordered and 38 days that my shipment has been on a boat with unknown location. I'm sorry, but you don't get to make snide comments like that portraying the issue to be a fault in the customer's shipping selection, when that's not the case in all situations.

35 days since "bag out". No update from USPS. fluffy, can you get any more fidelity on my shipment?

In an email that Riccardo sent out on December 15th (yes, two months ago) he said that "...all of our frames have shipping insurance, so you can be confident that we are able to claim and ship you a new one if it has well and truly disappeared:)"

So at what point will you, Openrigs, consider a shipment to have "disappeared"? We're clearly well beyond the original 21 day quote in this thread for bag out -> boat travel to the U.S.

Still unacknowledged.


Sorry - it wasn't meant to leave issues unaddressed or bury the hatchet, hence the first answer in the FAQ above that makes the intentions of this new thread quite clear. I don't know how to make the purpose of this thread more clear than having it as the first point in the FAQ - suggestions are, of course, welcome.

I am in the process of dealing with several unresolved bits in that previous thread. Also, that comment about correlation obviously wasn't addressed to you, as it was addressing the correlation between the person who had his hardware and wanted the frame quickly, yet chose a really slow shipping method. Yours is obviously not the case, and that is why that comment was specifically addressed to the person I was replying to.

Ok so first things first - with regards to the customers, such as yourself, affected by the incorrect shipping method being displayed on the front-end. I was first alerted to that in this thread, and by that stage all of those orders had shipped. Respectfully, what would have been your suggestion on handling it, knowing that we are a boot-strapped startup running on quite thin margins, and belong to a group of companies that has a board of directors to answer to? We can't afford to re-manufacture everyone's order and ship them out. We can't notify customers as we actually don't even know how many orders, and which ones, are affected - we don't log the full text of outgoing mails, unfortunately. Additionally, whilst you may be a genuine, trustworthy individual, we've already had known scammers purchasing from us, we have to be cognisant of being taken advantage of. After all, we've already had at least 1 well known scammer order from us (see previous thread), so it's not like we can account for every customer's ethics.

That having been said, we are fully aware of the mess up. I hadn't addressed this in the previous thread, as I spent some time on the weekend rolling back the database on test to various points at the end of November to see the problem, and I hadn't quite finished my investigation. I think I'm at a point where I know enough to discuss it, though I would've liked to remove the troll-distraction today so I could've finished what I started. At any rate, technical discussion ahead (if you don't care about technical stuff skip ahead two paragraphs) - the root cause of the problem was our full page caching system. In order to make AJAX calls faster, certain pieces of AJAX-requested content (such as the JSON array of enabled shipping options) was cached by the FPC. At any rate, the shipping options were returned with their foreign key, and then subsequent calls can use the key and the session to request a shipping price. (Sidebar: we've since changed this so that there is no caching, and shipping calculations are all done on-demand with a JSON array returned...the reason it existed in the first place is that many of our web properties use a single shipping option, so there are never multiple subsequent calls - it's the nature of reusing a more general working architecture, sometimes you have stuff that is irrelevant to your current solution) Since the foreign key was cached, and we'd changed the underlying data sources (which isn't a db table, so no cascading referential integrity) the fk now pointed to the wrong pk. The reason we can't tell how long this change lived is because the cached JSON data is stored in /dev/shm and served via nginx's X-Accel-Redirect (basically nginx's equivalent of Apache's X-Sendfile), and cached JSON data is expected to be long-lived (so on a slow refresh cycle). Also, /dev/shm is excluded from duplicity, so it won't appear in a remote backup set.

However, there was a snippet I managed to find. Session-specific pages cached by our FPC aren't served off /dev/shm due to size constraints (only more generic pages such as the product and info pages). That cache location is excluded from hourlies but not excluded from dailies. The only session-specific page that is cached by the FPC that contains actual shipping info is the cart page (not the checkout, too dynamic) which gets destroyed every time a change is made to the cart in the session. Whilst not many use the shipping estimator (instead choosing to barrel ahead to checkout to see shipping options), there were a few so that I could see what an actual front-end user would see when using the shipping estimator.

What I found is that there were two options shown to the user: Airmail and EMS. No surface mail, no Aramex. Airmail (which had surface mail's fk) was first on the list and the cheaper of the two, EMS was noticeably more expensive (in reality, and now that it's fixed, at the weight we're shipping these two have a lot of parity). Also, there were no timelines listed. So, generally speaking, customers choosing airmail didn't opt for a specific timeline or delivery period. They saw two options and chose the cheaper of the two. Please understand that I'm not trying to make excuses for the error, but I do see a logical fallacy with users purporting that they chose airmail because it was "faster" when it was the cheapest option. What I had hoped to uncover is that surface mail existed at the same price or lower and they chose airmail, in which case it becomes easier to make a case, you understand? At the end of the day with something like this I also have to go back to the group directors (of which I am one, but far from the majority shareholder of the group) and discuss it with them, and they most assuredly will view things clinically and with a disconnect. It becomes especially complex as we have had some users (with orders on the same day as yours) in the US receive their surface mail shipment within 4 weeks of transit, and several EU customers receive it at the 5-6 week mark, so it's not like it's universal.

Yet, as you have pointed out, we did screw up. That is why on an individual level we are attempting to assist customers. We cannot do this on a blanket basis for the aforementioned reasons, but we can see what we can do to assist customers individually - and you've seen those efforts in the previous thread. So wobbzz, hit me up offline on ric@openrigs.com or via pm, and I will see what I can do help you and to establish with your local postal service if the parcel is, in fact, in the country but simply not tracking correctly.

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February 17, 2014, 04:57:40 PM
 #7

Your reply to me:

Quote from: bobsag3 on February 16, 2014, 09:02:52 PM
Gotta love it... evidently mine was shipped (Order 752, that I made on black friday) at the end of january... and has sat in Cape Town since then. As someone who ships things around the world... not acceptable.

It's been touched on in this thread, but quite far back - once it says "insert item into bag out" it means it's left the country. If you track your shipment on UPU's global track and trace (http://globaltracktrace.ptc.post/gtt.web/) you'll see it says that "Departure from outward office of exchange" the day after it arrived in Cape Town, so it's on its way.

It has not said "insert item into bag out".

I have:

Local date/time   Activity   Location   Remarks
1/23/2014 2:48 PM   Arrival at outward office of exchange   CAPETOWN D   
1/24/2014 9:44 AM   Departure from outward office of exchange   CAPETOWN D

Thats it.
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February 17, 2014, 04:59:10 PM
 #8

Okay, so, now we have to copy and paste ... continuing our conversation.
Just for the reference: https://bitcointalk.org/index.php?topic=347756.msg5192212#msg5192212


Quote
Quote from: ycsi on 2014-02-16, 16:45:14
Quote
Quote from: fluffypony on 2014-02-16, 16:12:11
Quote
If you've had your hardware for months and you wanted this "within a reasonable time frame" it would probably have been a good idea to choose a shipping method that doesn't have a transit time of well over a month...Smiley


Hey fluffy, I've been reading all this from the beginning and waiting patiently for my order to be processed. But, now I have to say something...

Your last comment is not cool. If someone choose regular shipping over very expensive expedited services, you don't have to be a smart ass about it.

Price, with regular shipping cost is acceptable for product like yours, but price with expedited shipping is definitely not very attractive. If that was my only choice, I wouldn't buy from you, for sure.

Now, it appears that regular shipping takes months, not weeks, while your website portrays different picture. Excuses, like holidays, illegal strikes, etc, are just that, excuses. Not to mentioned that I haven't seen any warning on your website about these issues. There is no any indication that customs pre-clearance (never heard of this before) may take many, many days. Also, now that pictures of received parcels are out there, why don' you include one of them on your website, next to that nice infographics at https://openrigs.com/information/information&information_id=6


From your website:
Quote
Shipping via regular surface mail typically takes up to 6 weeks (longer if there are import delays at the destination country), and via courier typically takes a week or two at the most. Somewhat in the middle is EMS, which normally takes 2-4 weeks to arrive. Note that these timelines are from the day it leaves the country, and excludes the scheduling phase, fabrication, and customs pre-clearance.

All in, for standard items, you are looking at 14-30 working days for it to arrive, sooner if you opt for expedited shipping (EMS) or courier service (not available to all countries). In extremely rare circumstances parcels are held-up by customs at their destination country. In the event that a parcel is well and truly lost, don't worry, all of our shipping options include insurance, and we will replace your order free-of-charge once the relevant paperwork has been received from your local postal service. Our shipping is 100% transparent with various options available at checkout, but as we are shipping from South Africa you may need to pay for customs or import duties at the country of arrival.

For the record, my order is #1333 (08/01/2014). I have opened a ticket (XJP-LMXRU-597) with no response yet.


That comment wasn't meant to be a smart ass comment - I was merely pointing out that there seems to be no correlation between his expectation and the shipping method.

There was no mention of the strike on the delivery and returns policy because it only affected a portion of parcels by delaying their ability to be processed and track - there's no use warning people who are about to order, as by the time their parcel ships the strike will be over, and people who have already ordered won't go check the delivery and returns policy page for updates.

Surface mail delivery is hugely unpredictable. We have a customer in Germany that received it via surface mail in 4 weeks. We have customers in the US that received it after 6 weeks. Thus, per the suggestion that has been made previously in this thread, we increased our estimated transit time for surface mail to 6-10 weeks to cover eventualities. I certainly don't begrudge anyone who chooses surface mail shipping, but then there has to be a correlation between the expected arrival and the shipping method chosen.

Thanks for giving me your ticket number - looks like we have tickets getting flagged as spam, I thought we'd removed all the false positives but it looks like there are a bunch in there again. I think we're just going to turn spam filtering off for OpenRigs tickets for a while.

First, I don't see how opening a new thread will solve anything, but you have your reasons that you don't have to explain.

From your comment, I am expecting some response on my ticket today - nothing yet, and I guess your working day is over. I am confused with your explanation that 100s of tickets were marked as spam and ignored. I opened a ticket on your website, filling out the form at https://openrigs.com/information/contact and entering the captcha, so I don't get it how my ticket can be considered as spam???

Regarding the delivery expectations, let's use my order as example (#1333). When I placed the order on Jan-8, based on all info provided in old thread and on your website, my expectation was to have frame delivered within 9 weeks (worst case scenario, using regular mail). So, that would be by March 12th, correct? Now, as far as I know, based on the order status, my order is still in SAR, didn't leave country and I don't have any tracking number, nor ETA. March 12th is in about 3 weeks from now. It's not 4 or 6 weeks from now. So I suggest that you become more transparent regarding the delivery time and instead of talking about a few days for pre-clearance, be honest and inform future buyers that it may take even 3 weeks for pre-screening (customs check) alone.

Here's my order's timeline, as pulled from the website today:
08/01/2014 Awaiting Bitcoin confirmations   
10/01/2014 Processing and pre-fabrication   
16/01/2014 Fabrication  Aluminium has arrived (yay!), plastic is being moulded at the speed of soft thunder, and we're fabricating away!
29/01/2014 Shipped, pending customs check  Your parcel has gone off to customs, who will now do a little x-ray (or whatever they do there) and a paperwork check to make sure all is in order. Due to the backlog that accumulates at customs over the December/January holidays, this may take them a little while, but they will process it and pass it on to the post office for final delivery as quickly as they can. Once that's done we'll be given tracking numbers, which we'll send on to you:)



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February 17, 2014, 05:29:49 PM
 #9

Your reply to me:

Quote from: bobsag3 on February 16, 2014, 09:02:52 PM
Gotta love it... evidently mine was shipped (Order 752, that I made on black friday) at the end of january... and has sat in Cape Town since then. As someone who ships things around the world... not acceptable.

It's been touched on in this thread, but quite far back - once it says "insert item into bag out" it means it's left the country. If you track your shipment on UPU's global track and trace (http://globaltracktrace.ptc.post/gtt.web/) you'll see it says that "Departure from outward office of exchange" the day after it arrived in Cape Town, so it's on its way.

It has not said "insert item into bag out".

I have:

Local date/time   Activity   Location   Remarks
1/23/2014 2:48 PM   Arrival at outward office of exchange   CAPETOWN D   
1/24/2014 9:44 AM   Departure from outward office of exchange   CAPETOWN D

Thats it.

Ok I think there's some confusion here. You mentioned it was stuck in Cape Town, presumably based on the tracking link that was sent to you (which is domestic shipping). That link shows the "Insert item into bag out" (i.e. it left the country) on Jan 24th. The UPU site I sent is a global tracking site and shows that it left the country on Jan 24th ("Departure from outward office of exchange" in their parlance). As you mentioned you are someone who ships things around the world, I'm sure you can back me up that there are no updates when an item is moving between countries, and also that local tracking doesn't always reflect.

Take, for instance, this parcel that was sent to me from the US via USPS' "First Class" parcel service: https://tools.usps.com/go/TrackConfirmAction!input.action?tRef=qt&tLc=1&tLabels=LN012916338US - there's no local tracking for it (http://sms.postoffice.co.za/TrackingParcels/Parcel.aspx?id=LN012916338US), and yet I received it on Saturday (also, that doesn't even show up on UPU's site, not sure why USPS doesn't push their info to UPU's EDI?)

I think that if it's been 4-ish+ weeks since your parcel left the country ("Insert item into bag out" on SAPO tracking, "Departure from outward office of exchange" on UPU's site) your best bet is always to contact your local postal service and see if they can track it in country, so give it a few more days and then chat to them and see if they can give you more info:) Please let me know if you don't come right!

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February 17, 2014, 05:37:22 PM
 #10

Your reply to me:

Quote from: bobsag3 on February 16, 2014, 09:02:52 PM
Gotta love it... evidently mine was shipped (Order 752, that I made on black friday) at the end of january... and has sat in Cape Town since then. As someone who ships things around the world... not acceptable.

It's been touched on in this thread, but quite far back - once it says "insert item into bag out" it means it's left the country. If you track your shipment on UPU's global track and trace (http://globaltracktrace.ptc.post/gtt.web/) you'll see it says that "Departure from outward office of exchange" the day after it arrived in Cape Town, so it's on its way.

It has not said "insert item into bag out".

I have:

Local date/time   Activity   Location   Remarks
1/23/2014 2:48 PM   Arrival at outward office of exchange   CAPETOWN D   
1/24/2014 9:44 AM   Departure from outward office of exchange   CAPETOWN D

Thats it.

Ok I think there's some confusion here. You mentioned it was stuck in Cape Town, presumably based on the tracking link that was sent to you (which is domestic shipping). That link shows the "Insert item into bag out" (i.e. it left the country) on Jan 24th. The UPU site I sent is a global tracking site and shows that it left the country on Jan 24th ("Departure from outward office of exchange" in their parlance). As you mentioned you are someone who ships things around the world, I'm sure you can back me up that there are no updates when an item is moving between countries, and also that local tracking doesn't always reflect.

Take, for instance, this parcel that was sent to me from the US via USPS' "First Class" parcel service: https://tools.usps.com/go/TrackConfirmAction!input.action?tRef=qt&tLc=1&tLabels=LN012916338US - there's no local tracking for it (http://sms.postoffice.co.za/TrackingParcels/Parcel.aspx?id=LN012916338US), and yet I received it on Saturday (also, that doesn't even show up on UPU's site, not sure why USPS doesn't push their info to UPU's EDI?)

I think that if it's been 4-ish+ weeks since your parcel left the country ("Insert item into bag out" on SAPO tracking, "Departure from outward office of exchange" on UPU's site) your best bet is always to contact your local postal service and see if they can track it in country, so give it a few more days and then chat to them and see if they can give you more info:) Please let me know if you don't come right!

This is why you use a real international carrier like UPS. No, I dont loose my international packages between countries, its just not scanned while in transit. I have shipped things much larger and heavy than your cases bout about what you charged for normal shipping... and I get it there in 3-5 business days tops.
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February 17, 2014, 05:49:26 PM
 #11

Okay, so, now we have to copy and paste ... continuing our conversation.
Just for the reference: https://bitcointalk.org/index.php?topic=347756.msg5192212#msg5192212

First, I don't see how opening a new thread will solve anything, but you have your reasons that you don't have to explain.

From your comment, I am expecting some response on my ticket today - nothing yet, and I guess your working day is over. I am confused with your explanation that 100s of tickets were marked as spam and ignored. I opened a ticket on your website, filling out the form at https://openrigs.com/information/contact and entering the captcha, so I don't get it how my ticket can be considered as spam???

Regarding the delivery expectations, let's use my order as example (#1333). When I placed the order on Jan-8, based on all info provided in old thread and on your website, my expectation was to have frame delivered within 9 weeks (worst case scenario, using regular mail). So, that would be by March 12th, correct? Now, as far as I know, based on the order status, my order is still in SAR, didn't leave country and I don't have any tracking number, nor ETA. March 12th is in about 3 weeks from now. It's not 4 or 6 weeks from now. So I suggest that you become more transparent regarding the delivery time and instead of talking about a few days for pre-clearance, be honest and inform future buyers that it may take even 3 weeks for pre-screening (customs check) alone.

Here's my order's timeline, as pulled from the website today:
08/01/2014 Awaiting Bitcoin confirmations   
10/01/2014 Processing and pre-fabrication   
16/01/2014 Fabrication  Aluminium has arrived (yay!), plastic is being moulded at the speed of soft thunder, and we're fabricating away!
29/01/2014 Shipped, pending customs check  Your parcel has gone off to customs, who will now do a little x-ray (or whatever they do there) and a paperwork check to make sure all is in order. Due to the backlog that accumulates at customs over the December/January holidays, this may take them a little while, but they will process it and pass it on to the post office for final delivery as quickly as they can. Once that's done we'll be given tracking numbers, which we'll send on to you:)


Ok I'll try tackle your questions one at a time.

First off, this new thread is self-moderated, the previous one wasn't, so there was literally nothing I could do to stop it from being littered with troll posts. In fact, I explain the reason for the new thread in the 2nd post on this thread (the FAQ) - it's the very first question. I'll cut-and-paste it for your reference:

"Why did you close the previous thread and start a new one?

The trolling got really out of hand on the previous thread, so I had to start a new one that was self-moderated. That does not mean that this thread will be used to silence criticism. We are a very, very new company, and even though we're part of a larger group of companies that provides a lot of our infrastructure we've made mistakes and will definitely make mistakes in future. Therefore, we welcome constructive criticism - if we've messed up let us know and we will do what we can to fix it. We also empathise with customers that have chosen our cheapest shipping option (surface mail) and their delivery is taking extraordinarily long, we are keeping on eye on these and where the destination postal service confirms it has gotten lost our insurance does authorise a replacement or refund.

This thread is really meant to allow for potential customers to get answers to their questions, and for existing customers to talk about ways we can improve our frames and new features they'd like to see. If you are frustrated with a delivery that is taking forever, please feel free to PM me and moan. I'll even call you and you can rant on the phone;)"

The support staff are still working on the backlog; just because we discovered around 100 OpenRigs tickets that weren't there before doesn't mean that tickets stop flowing and let us handle the backlog:) There are after-hours support staff who have been on deck for a few hours, their load quietens down in a bit and then they'll be able to flatten the remaining tickets. Using the web form isn't a magic bullet, unfortunately, as the web form just sends an email to info@openrigs.com it wasn't spared the SpamAsssassin false-positive. Remember, too, that the support system is group-wide across 27 web properties (of which OpenRigs is just 1), so when some bright spark (not me for a change!) added the SA rule it wacked a bunch of tickets (besides the OpenRigs ones).

Finally, in terms of any delay on the customs/post office side with finalising and despatching your order, as was brought out in the previous post there was an unexpected postal workers strike from Jan 27th to all the way through to Feb 12th (you can read the post office's press releases about it here: http://www.postoffice.co.za/group/pressreleases/index.html). We greased some palms, and some of our parcels had minimal impact, and some are still waiting to be processed. That's the extent of the info I have as I'm at home, but once your ticket is replied to there will undoubtedly be more specific info. Hope this all helps:)

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February 17, 2014, 06:00:34 PM
 #12

This is why you use a real international carrier like UPS. No, I dont loose my international packages between countries, its just not scanned while in transit. I have shipped things much larger and heavy than your cases bout about what you charged for normal shipping... and I get it there in 3-5 business days tops.

100% - we use Aramex, who deliver in 3-5 business days. We do a ton of domestic business with them, so they've given us really decent rates. They are available as a shipping option on the website, and have been since the 20th December when we got our international rates package from them. Unfortunately only about 4% of our clients choose them as an option (mostly our enterprise clients).

Since you indicated you get it at roughly the same rate, I'd love to do a like-for-like comparison - why don't you get two prices from UPS to ship one of our boxes (135cm long x 20cm wide x 25cm high, so volumetric weight of 13.5kgs) to Plettenberg Bay, South Africa, 6600 with an actual mass of 5.3kgs for a single unit and just on 20kgs for 4 units (we use less packaging material when we pack more densely). That way we don't talk in hypotheticals, and if UPS offers significant cost-savings I will definitely present that to Aramex and ask them to become price competitive, since clearly they're ripping us off at like 7x the price.

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February 17, 2014, 06:07:54 PM
 #13

Someone got rid of the old thread with 99.8 % negative posts, nicely done ...

it is now over 73 days since my order #850 was paid, and it does not seem that it will ever arrive.

Please do not buy here...
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February 17, 2014, 06:26:18 PM
 #14

Someone got rid of the old thread with 99.8 % negative posts, nicely done ...

it is now over 73 days since my order #850 was paid, and it does not seem that it will ever arrive.

Please do not buy here...

Nobody got rid of the old thread - I moved to a self-moderated thread for reasons explained in the FAQ (2nd post of this thread). And it was very far from 99.8% negative posts - here is a link if you'd like to check the posts: http://bitcointalk.org/index.php?topic=347756

Your order is in transit and is tracking on dhl.de, typical transit times that we're seeing for surface mail to Germany is within 4-6 weeks, which is in line with what you agreed to during checkout (in our delivery and returns policy). We've since extended that estimate to 6-10 weeks of transit time to make sure there are no false expectations.

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February 17, 2014, 06:31:43 PM
 #15

This is why you use a real international carrier like UPS. No, I dont loose my international packages between countries, its just not scanned while in transit. I have shipped things much larger and heavy than your cases bout about what you charged for normal shipping... and I get it there in 3-5 business days tops.

Ok so I jumped the gun and got a quote online from UPS to deliver to your address. Using their cheapest service, for a single unit it would cost R4 896.05 ($452.16) and for 4 units it would cost R5 907.83 ($545.59). I tried different pickup dates, it doesn't affect their online quote service.



Incidentally, EMS for the same shipment is $130.50 for the former and $416.53 for the latter, and Aramex is $284.17 for the former and for $568.35 for the latter.

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February 17, 2014, 07:01:11 PM
 #16

So my order is still hanging since black friday. Order #747 which said it left on 1/10/2014. USPS has no additional information on the package and it seems like the boat was lost in the bermuda triangle. I have been trying to be patient, but at this point it has been almost 3 months. When do you consider the packages lost?
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February 17, 2014, 07:06:08 PM
 #17

So my order is still hanging since black friday. Order #747 which said it left on 1/10/2014. USPS has no additional information on the package and it seems like the boat was lost in the bermuda triangle. I have been trying to be patient, but at this point it has been almost 3 months. When do you consider the packages lost?

We can lodge the claim with our insurance, with whom we have specific logistics cover. Here's the process as I understand it: they will enquire with USPS, and if USPS say it's en-route (it's unlikely for an entire boat to go missing;) they just follow up every two weeks until it hits like 10 weeks (?? I'm guessing, I don't know the exact timeline, but since SAPO claims it can take up-to-3-months I'm guessing they won't capitulate early) and then they let us replace/refund.

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February 17, 2014, 07:31:56 PM
 #18

Lovely gpu frame !

Watching...
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February 17, 2014, 08:24:37 PM
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These look pretty awesome! I have been considering building  GPU scrypt rig for some time if I decide to do it i'll be surely buying one of the open frame cases from you. From other peoples prices I've been seeing these seem reasonable and look well built. Or you can toss me one for free https://openrigs.com/vitalia-standalone-gpu-frame Tongue and i'll write a review and post the blog on bitcoinminerz.com with a backlink. Smiley

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February 18, 2014, 05:41:43 PM
 #20

Are you Kidding ME?  You just sent #1029 out today??  What the hell is this BS!!  CN022190195ZA    http://globaltracktrace.ptc.post/gtt.web/
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February 18, 2014, 07:01:46 PM
 #21

Are you Kidding ME?  You just sent #1029 out today??  What the hell is this BS!!  CN022190195ZA    http://globaltracktrace.ptc.post/gtt.web/

Heya - nope, according to the tracking data it was put on a boat today. The post office hold it for days or even weeks until a vessel bound for the destination port is secured (if you chose Surface Mail as the shipping option) - hence the ~6-10 week transit time estimate for surface mail.

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February 18, 2014, 10:25:23 PM
 #22

This may help decode the SA postal office status messages: http://www.postoffice.co.za/questions/trackingcodes.html
 Roll Eyes
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February 18, 2014, 10:31:19 PM
 #23

Well I messaged with my order number 722 which I had paid for the description of AirMail for shipping and I still have yet to see any tracking updates since bag out back at the beginning of January. This is a Black Friday order - CN028932165ZA tracking number.

Still waiting for fluffy's response to my PM with his solution.


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February 19, 2014, 01:04:32 AM
 #24

since when does giving an accurate opinion on the status of my order constitute as trolling?   Undecided



edit:  ah yes, when I make the move to start listing competitors that can deliver within a more expected time-frame.  Not necessarily the best move for everyone, but definitely an advantage for others who live in my region.  Thanks for not deleting the old thread and for linking it here, I appreciate that.

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February 19, 2014, 04:25:43 AM
 #25

I ordered in December and until now I don't have a working tracking number, at least it doesn't work here http://www.postoffice.co.za/tools/trackandtrace.html .

Does somebody have another link?
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February 19, 2014, 04:56:37 AM
 #26

since when does giving an accurate opinion on the status of my order constitute as trolling?   Undecided



edit:  ah yes, when I make the move to start listing competitors that can deliver within a more expected time-frame.  Not necessarily the best move for everyone, but definitely an advantage for others who live in my region.  Thanks for not deleting the old thread and for linking it here, I appreciate that.

Don't worry - you weren't the troll. As I mentioned - I understand frustrated users, we have also been frustrated by slow customs processes and postal strikes and the affect they've had on customers. I'm happy to engage with customers or even potential customers and see where and how we can improve, but the troll throws around wild accusations that I frankly don't have time to respond to. Having a self-moderated thread where I can just delete it and move on is a lot easier:)

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February 19, 2014, 05:02:54 AM
 #27

I ordered in December and until now I don't have a working tracking number, at least it doesn't work here http://www.postoffice.co.za/tools/trackandtrace.html .

Does somebody have another link?

There domestic tracking service was borked last night - I kept getting getting connection refused errors. Now I can connect, but it's giving me an "Error No. 4" when I try track parcels. The level of incompetence with our post office never ceases to amaze me:) Give it a few hours and it should be working again!

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February 19, 2014, 12:29:31 PM
 #28

@KWH on prev. thread - read it yourself , thankyouverymuch.

Got my order delivered to workplace today. Will post a review and pictures in the coming days. Oh and thanks for the postcard Smiley
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February 19, 2014, 08:39:03 PM
 #29

I ordered 12/23/2013 and I still have no product. I have a tracking number but it looks like its stuck somewhere in Africa? I was Order ID: #1126
Date Added: 23/12/2013

What you think you become. Bitrated user: apollojmr.
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February 19, 2014, 08:42:16 PM
 #30

I ordered 12/23/2013 and I still have no product. I have a tracking number but it looks like its stuck somewhere in Africa? I was Order ID: #1126
Date Added: 23/12/2013

Surface mail transit times are 4 weeks minimum - if you track it on http://globaltracktrace.ptc.post/gtt.web/ you'll see when it was put on a boat leaving the country (the "Departure from outward office of exchange" bit).

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February 19, 2014, 08:43:06 PM
 #31

@KWH on prev. thread - read it yourself , thankyouverymuch.

Got my order delivered to workplace today. Will post a review and pictures in the coming days. Oh and thanks for the postcard Smiley

It's a pleasure, looking forward to the pics:)

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February 19, 2014, 09:34:58 PM
 #32

I ordered 12/23/2013 and I still have no product. I have a tracking number but it looks like its stuck somewhere in Africa? I was Order ID: #1126
Date Added: 23/12/2013

Surface mail transit times are 4 weeks minimum - if you track it on http://globaltracktrace.ptc.post/gtt.web/ you'll see when it was put on a boat leaving the country (the "Departure from outward office of exchange" bit).

So only 4-5 months from order date..? I was expecting a small wait..but not a BFL type of wait. Oh well..live and learn..you would think with all of the delays in production you would have at least shipped a little faster.

What you think you become. Bitrated user: apollojmr.
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February 20, 2014, 06:10:54 AM
 #33

I ordered 12/23/2013 and I still have no product. I have a tracking number but it looks like its stuck somewhere in Africa? I was Order ID: #1126
Date Added: 23/12/2013

Surface mail transit times are 4 weeks minimum - if you track it on http://globaltracktrace.ptc.post/gtt.web/ you'll see when it was put on a boat leaving the country (the "Departure from outward office of exchange" bit).

So only 4-5 months from order date..? I was expecting a small wait..but not a BFL type of wait. Oh well..live and learn..you would think with all of the delays in production you would have at least shipped a little faster.

I completely understand that the wait is lengthy. However, it is important to understand that you ordered during our holiday period, hence the big holiday notice during checkout and the holiday notice that is (still) at the top of the delivery and returns policy page. The delays you experienced are not typical, and are isolated to the backlog that accumulates whilst we are short-staffed during our holiday period.

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February 20, 2014, 11:11:43 PM
 #34

I placed my order on December 5, 2013. You guys didn’t get around to shipping it until 1/08/2014 (a month!!)

Been more than a month that it is in “Bag Out” status and I have NO idea where it is. I opened several “tickets” and posted on BTC Talk and got nothing.

https://openrigs.com/index.php?route=account/order/info&order_id=885

http://sms.postoffice.co.za/tracking/parcel.aspx?id=CN028932072ZA  “bag out”

https://tools.usps.com/go/TrackConfirmAction.action?tRef=fullpage&tLc=1&tLabels=CN028932072ZA “Waiting for Origin Post”

http://globaltracktrace.ptc.post/gtt.web/ - “On Route” but nothing since 1/14

Edit: I sincerely wish I was fully aware and made to click like "20" times that placing an order on 12/5/2013 using the cheapest shipping method would result in a delivery by sometime in April of 2014 (I'm guessing). I would much prefer that this was NOT an option and be FORCED to use something that has full tracking from South Africa to United States. I order from China almost all the time various parts and accessories and I almost always get stuff within two weeks. This includes even heavy weight items (20 pounds in once case). They never use the slow boat options due to all the complaints.

If there is one take away from all the "trolling" and "flamebait" that openrigs should have is that their website should be updated to force consumers to only use options that are reasonable. Don't just take the money and then go "oops" three months later!!
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February 20, 2014, 11:37:07 PM
 #35

Same boat as everyone else. Waiting about 2 months for 2 orders since mid December.
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February 21, 2014, 02:57:50 AM
 #36

I placed my order on December 5, 2013. You guys didn’t get around to shipping it until 1/08/2014 (a month!!)

Been more than a month that it is in “Bag Out” status and I have NO idea where it is. I opened several “tickets” and posted on BTC Talk and got nothing.

https://openrigs.com/index.php?route=account/order/info&order_id=885

http://sms.postoffice.co.za/tracking/parcel.aspx?id=CN028932072ZA  “bag out”

https://tools.usps.com/go/TrackConfirmAction.action?tRef=fullpage&tLc=1&tLabels=CN028932072ZA “Waiting for Origin Post”

http://globaltracktrace.ptc.post/gtt.web/ - “On Route” but nothing since 1/14

Edit: I sincerely wish I was fully aware and made to click like "20" times that placing an order on 12/5/2013 using the cheapest shipping method would result in a delivery by sometime in April of 2014 (I'm guessing). I would much prefer that this was NOT an option and be FORCED to use something that has full tracking from South Africa to United States. I order from China almost all the time various parts and accessories and I almost always get stuff within two weeks. This includes even heavy weight items (20 pounds in once case). They never use the slow boat options due to all the complaints.

If there is one take away from all the "trolling" and "flamebait" that openrigs should have is that their website should be updated to force consumers to only use options that are reasonable. Don't just take the money and then go "oops" three months later!!

I'll try speak to each of the points you've raised, if I may:

December 5th to Jan 8th is 20 working days. That is well within the timelines that are in our delivery and returns policy, miraculous even considering that customs were overloaded when they processed your order. They have less load now (supposedly) and have unprocessed parcels for us that they've had for weeks;)

The duplicate tickets were closed without responding, but the main ticket you submitted was responded to as far as I can see? Please let me know if you did not receive that response.

We have considered removing the surface mail option, but there are genuine use-cases where customers want shipping *that* cheap and don't mind the wait. It's always hard to strike a balance between providing the options for convenience, and enforcing a route that would cause them the least frustration. I can guarantee that if we remove the surface mail parcel we'll have customers complaining about how they don't mind waiting and isn't there a cheaper option:) The vast majority of surface mail customers choose the option realising full well what it means (because it has the transit timelines displayed during the checkout and on the delivery and returns policy that they have to read and agree to complete checkout), and they receive their parcel within those transit times. And, too, there is the distinct possibility that a parcel goes missing - that happens even with couriers like UPS who leave parcels at the door and consider that delivered.

I do think that there are more vessels going from China to the US (and it's significantly closer to get from China to the west coast), so I would expect shipments from there to arrive faster.

We are also seeing a number of deliveries to the US that aren't tracking on USPS' website, you may want to phone your local branch and see if they can track it any further for you. Sometimes parcels get a local tracking number, so scanning on the international one doesn't work. That having been said, we're still within the expected transit time period for surface mail, so it is possible it hasn't arrived.

Please let me know directly once you've spoken to USPS, either via email (listed at the beginning of this topic) or via PM, and we can take it from there:)

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February 21, 2014, 03:00:25 AM
 #37

Same boat as everyone else. Waiting about 2 months for 2 orders since mid December.

Please do phone USPS and query it - I know it's only been 4 weeks of transit, but it's possible it's in country and just not tracking:)

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February 21, 2014, 09:16:21 AM
 #38

Is this a scam?

Or are people not used to the delays with post from the 3rd world to the 1st world (to put it blunty)? And have unrealistic expectations (e.g. us/china delivery times?)?

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February 21, 2014, 09:32:45 AM
 #39

Is this a scam?

Or are people not used to the delays with post from the 3rd world to the 1st world (to put it blunty)? And have unrealistic expectations (e.g. us/china delivery times?)?

Definitely not a scam, we've had north of 1600 orders (nearly 3000 individual units) since launch at the end of November. Many customers vent but never follow up publicly to say they've received their order, and we can't force people to do so. Still, we have had plenty of positive feedback (scattered amongst the trolling in the previous thread) as well as elsewhere (eg. https://forum.feathercoin.com/index.php?/topic/6014-openrigs-review-lulz/).

And yes, I don't think people are used to having to deal with a government department that takes weeks to do something simple, which only exacerbates a situation where people have unwittingly or begrudgingly chosen a slow shipping method and haven't read our delivery and returns policy. Over and above that, we have summer in the southern hemisphere in December, so our summer holidays are over December, so we had a holiday period where our fabrication slowed down drastically, and not everyone saw the holiday notice on the checkout page as they checked out. Finally, we have also made mistakes - tickets have slipped through the cracks, we had the incorrect shipping method description showing for an indeterminate amount of time early December, all of which can add up to a very frustrating experience for some customers.

We are working on bringing our timelines down, on pre-approval for outbound parcels, and on a smoother logistics chain, which should hopefully lead to a better experience for customers in future. I also think the negative feedback has a positive upside - customers that read this thread before ordering are more aware of the timelines, which is good news in light of the probability that they won't read our delivery and returns policy (despite having to tick a box during checkout to indicate they have read it and agree to it).

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February 21, 2014, 10:19:43 AM
 #40

I'm in Australia, so I know all about the seasons Smiley

Do you use DHL/FEDEX for expedited so get around the government delays with the cheaper surface mail option?

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February 21, 2014, 10:25:28 AM
 #41

I'm in Australia, so I know all about the seasons Smiley

Do you use DHL/FEDEX for expedited so get around the government delays with the cheaper surface mail option?

We offer Aramex (similar international footprint to DHL and FedEx) as well as EMS, both of which are still subject to customs checks, but of a completely different nature. Aramex parcels are just open-box checks that take a day at the most before Aramex fetch the parcel and off it goes. EMS parcels are separated out by customs and generally processed first because the flimsy waybills tend to get damaged if they lie around too long. Surface mail parcels get further separated depending on the destination, and they won't even begin processing it till the post office confirms availability of a vessel bound for that destination, so it can sit there for weeks before being processed and given to the post office.

Currently our recommendation is EMS - transit times to Oz are like a week: http://auspost.com.au/track/track.html?id=EE028407806ZA - that would've been delivered in less time if the person had been available on the Wednesday;) EMS is also significantly cheaper than Aramex for orders under 50 units.

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February 21, 2014, 03:42:55 PM
 #42

Well I have been in contact with Fluffy via PM. He has made an attempt to try to make the situation right although I still have yet to receive my rack.

I just wanted to post a public update because as everyone says you always complain in the post but never post updates to the complaint.

Currently Fluffy has said that he had a meeting with the Post Office in his country to discuss what I would assume is the location of the boat that we are waiting on. I haven't heard back from him yet but when I do I will definitely post another reply.

Just for anyone else my order number was 722 coming to Michigan in the USA. I still have yet to see any update
 
My tracking number is CN028932165ZA  and I still haven't seen a update since 1/14/14 This was a black friday order

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February 21, 2014, 03:55:27 PM
 #43

Well I have been in contact with Fluffy via PM. He has made an attempt to try to make the situation right although I still have yet to receive my rack.

I just wanted to post a public update because as everyone says you always complain in the post but never post updates to the complaint.

Currently Fluffy has said that he had a meeting with the Post Office in his country to discuss what I would assume is the location of the boat that we are waiting on. I haven't heard back from him yet but when I do I will definitely post another reply.

Just for anyone else my order number was 722 coming to Michigan in the USA. I still have yet to see any update
 
My tracking number is CN028932165ZA  and I still haven't seen a update since 1/14/14 This was a black friday order

Thanks for the update. I am a ways after you but have a tracking number =..I ordered on 12-23 and am also in Michigan so hopefully soon!

What you think you become. Bitrated user: apollojmr.
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February 21, 2014, 06:00:58 PM
 #44


Please let me know directly once you've spoken to USPS, either via email (listed at the beginning of this topic) or via PM, and we can take it from there:)

I already called USPS and they can't see anything. So let me ask you this...

WHERE IS MY ORDER?

MD
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February 21, 2014, 06:50:41 PM
 #45


Please let me know directly once you've spoken to USPS, either via email (listed at the beginning of this topic) or via PM, and we can take it from there:)

I already called USPS and they can't see anything. So let me ask you this...

WHERE IS MY ORDER?

MD

Ok well we are on the bottom end of the surface mail transit times we've grown to expect to the US, so I was just hoping we got lucky. To answer your question directly, you can see on the tracking information it has left South Africa and is en-route to you, so at this stage it is in-between here and you.

Sometimes those sea voyages are not as direct as they could be. For example, we shipped several pallets to a farm in California. The vessel went from here to Newark, and from there it got put on a different vessel to San Francisco (instead of overland, no idea why). There's a vessel every week to Newark, but from Newark to San Francisco there's only a vessel they can use every 14 days. The estimates given were 25 days to Newark, 15 days from Newark to San Francisco, but you've got this possible wait in the middle. Final trip time was 8 weeks including customs and final delivery.

By comparison, EMS to California is around a week to final delivery.

Our options are limited, short of sending a helicopter out to see to intercept the boat:-P We can file a claim with our insurance, but they will wait until USPS confirms that it hasn't hit the country and we're past all reasonable transit times (definitely past the 6-10 weeks we've put as the expected timeline on the site).

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February 22, 2014, 12:33:44 AM
 #46

Fluffy,

USPS does not know where my order is. How about a response to that PM I sent last Smiley

Last known status: 10 JANUARY

Thanks.
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February 22, 2014, 06:11:40 AM
 #47

Anyone actually receive an item and post a picture of it with valid proof of purchase?

In before self-mod delete.
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February 22, 2014, 06:13:50 AM
 #48

Anyone actually receive an item and post a picture of it with valid proof of purchase?

In before self-mod delete.


You either can't read, won't read or are too lazy to read. Which is it?

When the subject of buying BTC with Paypal comes up, I often remember this: 

Insanity: doing the same thing over and over again and expecting different results.

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February 22, 2014, 06:19:11 AM
 #49

Anyone actually receive an item and post a picture of it with valid proof of purchase?

In before self-mod delete.


You either can't read, won't read or are too lazy to read. Which is it?

Read the whole thread, can you point me to a customer who has received their order?  Thanks
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February 22, 2014, 06:20:02 AM
 #50

Anyone actually receive an item and post a picture of it with valid proof of purchase?

In before self-mod delete.


You either can't read, won't read or are too lazy to read. Which is it?

Read the whole thread, can you point me to a customer who has received their order?  Thanks

Have you tried the first thread?

When the subject of buying BTC with Paypal comes up, I often remember this: 

Insanity: doing the same thing over and over again and expecting different results.

Albert Einstein
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February 22, 2014, 06:20:13 AM
 #51

Anyone actually receive an item and post a picture of it with valid proof of purchase?

In before self-mod delete.


Yes - several people have taken the time to take photos of their received parcel, others have merely noted it's been received:

https://forum.feathercoin.com/index.php?/topic/6014-openrigs-review-lulz/

https://bitcointalk.org/index.php?topic=347756.msg5082140#msg5082140

https://bitcointalk.org/index.php?topic=347756.msg5149805#msg5149805

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February 22, 2014, 06:21:03 AM
 #52

Fluffy,

USPS does not know where my order is. How about a response to that PM I sent last Smiley

Last known status: 10 JANUARY

Thanks.

Sorry, must've missed it in the flurry of PMs - will reply now!

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February 22, 2014, 06:21:44 AM
 #53

Ahh ok thank you for that, wasn't looking at the CLOSED thread or feathercoin forum.
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February 22, 2014, 06:25:41 AM
 #54

Ahh ok thank you for that, wasn't looking at the CLOSED thread or feathercoin forum.

Well, this thread is only 5 days old, so the previous thread would have to be a point of reference for something like that.

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February 22, 2014, 02:19:59 PM
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I think you are doing this shipping all wrong. You need to be doing bulk air cargo, not expedited shipping via courier services. Air cargo is a whole lot cheaper. E.g 100 units shipped to the US = USD30/unit, 50 units shipped to the UK = USD60. You need to retain someone in logistics for you to get this shipping issue right.  It is not difficult at all. Collect up your orders for each country even if it takes 1 month then dispatch them bulk air cargo. 1 month wait via air for 30 dollars I am sure everyone can live with vs 4 to 6 months via sea.

You can whittle it down even further, hire a bakkie haul the shit to CPT your self and dispatch it from the airport, instead of paying for a klonkie through the freight co you are using to pick it up in Plett and haul it down there. Ton of options to get the right prices.

Delve into Virgin Atlantic cargo, British air ways cargo, any main carriers air cargo services.

Here some calculators for you

http://www.intercargo.com/

http://worldfreightrates.com/en/

You are paying this premium to simply hand it all off to some company claiming to be in the freight business because it is convenient that they pick it up at your facilities. With a bit of effort you can do everything yourselves and save a fortune and make it workable for your customers.

Good luck !
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February 22, 2014, 03:40:24 PM
 #56

I think you are doing this shipping all wrong. You need to be doing bulk air cargo, not expedited shipping via courier services. Air cargo is a whole lot cheaper. E.g 100 units shipped to the US = USD30/unit, 50 units shipped to the UK = USD60. You need to retain someone in logistics for you to get this shipping issue right.  It is not difficult at all. Collect up your orders for each country even if it takes 1 month then dispatch them bulk air cargo. 1 month wait via air for 30 dollars I am sure everyone can live with vs 4 to 6 months via sea.

You can whittle it down even further, hire a bakkie haul the shit to CPT your self and dispatch it from the airport, instead of paying for a klonkie through the freight co you are using to pick it up in Plett and haul it down there. Ton of options to get the right prices.

Delve into Virgin Atlantic cargo, British air ways cargo, any main carriers air cargo services.

Here some calculators for you

http://www.intercargo.com/

http://worldfreightrates.com/en/

You are paying this premium to simply hand it all off to some company claiming to be in the freight business because it is convenient that they pick it up at your facilities. With a bit of effort you can do everything yourselves and save a fortune and make it workable for your customers.

Good luck !

That's pretty much how we're doing the distribution going forward - bearing in mind that there's still a premium to pay for warehousing and logistics on the other end, but it's definitely going to be smoother ride for customers:)

Edit: misread - we're going to be going pre- not post- into parts of the world, so it makes things even faster and easier

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February 22, 2014, 06:58:40 PM
 #57

Well I have been in contact with Fluffy via PM. He has made an attempt to try to make the situation right although I still have yet to receive my rack.

I just wanted to post a public update because as everyone says you always complain in the post but never post updates to the complaint.

Currently Fluffy has said that he had a meeting with the Post Office in his country to discuss what I would assume is the location of the boat that we are waiting on. I haven't heard back from him yet but when I do I will definitely post another reply.

Just for anyone else my order number was 722 coming to Michigan in the USA. I still have yet to see any update
 
My tracking number is CN028932165ZA  and I still haven't seen a update since 1/14/14 This was a black friday order

Thanks for the update. I am a ways after you but have a tracking number =..I ordered on 12-23 and am also in Michigan so hopefully soon!

Apollo,

I am in the Oakland County Area could you let me know when you receive your order? Would you mind PMing me your tracking number so I can check yours also just to see whos updates first lol 

Currently I am at 39 days since Bag Out status with no updates. I have come to the conclusion that the boat coming here is either going 7 knots or slower, or has taken a detour somewhere else.

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February 23, 2014, 08:15:56 PM
 #58

Well I have been in contact with Fluffy via PM. He has made an attempt to try to make the situation right although I still have yet to receive my rack.

I just wanted to post a public update because as everyone says you always complain in the post but never post updates to the complaint.

Currently Fluffy has said that he had a meeting with the Post Office in his country to discuss what I would assume is the location of the boat that we are waiting on. I haven't heard back from him yet but when I do I will definitely post another reply.

Just for anyone else my order number was 722 coming to Michigan in the USA. I still have yet to see any update
 
My tracking number is CN028932165ZA  and I still haven't seen a update since 1/14/14 This was a black friday order

Thanks for the update. I am a ways after you but have a tracking number =..I ordered on 12-23 and am also in Michigan so hopefully soon!

Apollo,

I am in the Oakland County Area could you let me know when you receive your order? Would you mind PMing me your tracking number so I can check yours also just to see whos updates first lol 

Currently I am at 39 days since Bag Out status with no updates. I have come to the conclusion that the boat coming here is either going 7 knots or slower, or has taken a detour somewhere else.

josh,

I am in the same boat as you. Order 743. I have discussed this issue with fluffy in private. He told me he's trying to get more information but doesn't have any yet.

USPS does not know where my shipment is. I am order 743, ordered on black friday, with tracking number CN025030082ZA, delivering to the east coast. The package was "bagged out" on Jan 10th.

If we could just figure out the name of the boat we can track it on a site like this: https://www.marinetraffic.com/
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February 23, 2014, 09:20:44 PM
 #59

Well I have been in contact with Fluffy via PM. He has made an attempt to try to make the situation right although I still have yet to receive my rack.

I just wanted to post a public update because as everyone says you always complain in the post but never post updates to the complaint.

Currently Fluffy has said that he had a meeting with the Post Office in his country to discuss what I would assume is the location of the boat that we are waiting on. I haven't heard back from him yet but when I do I will definitely post another reply.

Just for anyone else my order number was 722 coming to Michigan in the USA. I still have yet to see any update
 
My tracking number is CN028932165ZA  and I still haven't seen a update since 1/14/14 This was a black friday order

Thanks for the update. I am a ways after you but have a tracking number =..I ordered on 12-23 and am also in Michigan so hopefully soon!

Apollo,

I am in the Oakland County Area could you let me know when you receive your order? Would you mind PMing me your tracking number so I can check yours also just to see whos updates first lol 

Currently I am at 39 days since Bag Out status with no updates. I have come to the conclusion that the boat coming here is either going 7 knots or slower, or has taken a detour somewhere else.

josh,

I am in the same boat as you. Order 743. I have discussed this issue with fluffy in private. He told me he's trying to get more information but doesn't have any yet.

USPS does not know where my shipment is. I am order 743, ordered on black friday, with tracking number CN025030082ZA, delivering to the east coast. The package was "bagged out" on Jan 10th.

If we could just figure out the name of the boat we can track it on a site like this: https://www.marinetraffic.com/

Wobbz,

Thanks for giving your input. I also have been communicating privately with him and he has informed me that he is also trying to get more information on this.

Although I did start laughing when I saw on CNN about a freight ship loosing over 500 shipping containers lol... had to start chuckling and say out loud there goes my openrigs rack. I know that isn't the case but had to throw some humor in lol.

Anyways it is pretty sad because I am now looking at other companies that are producing racks like this to have one made that I might actually receive. It just seems very strange how long this is taking.. I completely understand and know that Surface Mail can literally take forever but we are honestly almost to that point of forever where even for surface mail this is becoming quite a long wait.

If I hear anything I will let you know. I am going to look around and see if there is a list of ships that left cape town dock headed for ultimately the USA around the time of our shipments in January.

EDIT:

Fluffy could you please explain to me why it is that Wobbz order which was after mine - Order 743 shipped 3-4 days before mine? That seems to be quite screwed up? Neither of us has received our order but why would a newer order go out before a older order?

Josh


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February 24, 2014, 05:03:05 AM
 #60

Yes, these are real. A pic after initial build is below.

My thoughts on the order/delivery/build process:

1) Don't order the 4 GPU racks. I have limited space and cheap motherboards with only four slots ATM, but I figured there should be enough space based on the pictures to add 2 more cards down the road. Maybe, but it will be awfully tight with the PSU spacing. I'm thinking doubtful at this point. I should have kicked in the extra few dollars each to get 6 GPU racks. It is also very difficult to fit 2 PSU on a single rack due to the close proximity of the motherboard. I'm assuming this is not the case on a 6+. I'm seriously kicking myself about this. Stupid, stupid choice.

2) Check your motherboard sizes. The 3 ASRock boards I have all claim to be ATX. They are not standard ATX size (even though they are listed as such on newegg). I had to cut sheets of lexan and mount them to the racks, then mount the motherboards to the lexan. Not happy about having to do that, although it does look fine.

3) I paid for EMS. Ordered 12/30, customs 1/17, bag out 2/5, received 2/13. I knew it wasn't going to be quick, but at this point I'm just glad I didn't go with surface mail like I was planning on. I had no idea shipping was that slow via surface. The only inter-continental orders I've made have been from China, which as the knick-knack supplier to the world has products shipping constantly.

4) Waiting on more USB powered risers, but 30cm cables will only work for two or three cards per rack. I just ordered some 80cm units. I'll be buying 40cm cables to replace the 30cm cables I have, as they seem tight.

5) Take your time knocking these together. The instructions are good, but I made a few mistakes in my rush and it's annoying to find out after you start trying to mount hardware. Not hard to dismantle and correct, just frustrating.

6) I wish they had feet. The bottom of the legs are just open tubing. Would have been nice to have caps to put there.



I still have to add the final 2 GPU, mount the 10" monitor and WiFi AP, velcro tie down cabling and KVM, and mount the power buttons. Yes it's pretty ugly ATM, but once I get everything on it finished, it should look great. Overall I'm pretty happy with my purchase. If I had to do it over again, the only thing I would change was the decision to buy the 4 GPU model instead of the 6.
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February 24, 2014, 06:01:45 AM
 #61

Wobbz,

Thanks for giving your input. I also have been communicating privately with him and he has informed me that he is also trying to get more information on this.

Although I did start laughing when I saw on CNN about a freight ship loosing over 500 shipping containers lol... had to start chuckling and say out loud there goes my openrigs rack. I know that isn't the case but had to throw some humor in lol.

Anyways it is pretty sad because I am now looking at other companies that are producing racks like this to have one made that I might actually receive. It just seems very strange how long this is taking.. I completely understand and know that Surface Mail can literally take forever but we are honestly almost to that point of forever where even for surface mail this is becoming quite a long wait.

If I hear anything I will let you know. I am going to look around and see if there is a list of ships that left cape town dock headed for ultimately the USA around the time of our shipments in January.

EDIT:

Fluffy could you please explain to me why it is that Wobbz order which was after mine - Order 743 shipped 3-4 days before mine? That seems to be quite screwed up? Neither of us has received our order but why would a newer order go out before a older order?

Josh

I would actually lol if it was in one of those containers:) By the way - I posted earlier about the SA -> Newark -> San Francisco trip, not sure if the post office would use the same trip but it's possible that it's going via somewhere. It's also possible that the package has been lost, in which case we will definitely claim and replace/refund.

To answer your second question - we hand them to customs in order, but after the black hole that is customs we don't have any control over it. We often get stuff from them completely out of order, and EMS parcels are checked by a different team (at the JIMC) than everything else, so that introduces even more randomness.

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February 24, 2014, 06:07:02 AM
 #62

Yes, these are real. A pic after initial build is below.

My thoughts on the order/delivery/build process:

1) Don't order the 4 GPU racks. I have limited space and cheap motherboards with only four slots ATM, but I figured there should be enough space based on the pictures to add 2 more cards down the road. Maybe, but it will be awfully tight with the PSU spacing. I'm thinking doubtful at this point. I should have kicked in the extra few dollars each to get 6 GPU racks. It is also very difficult to fit 2 PSU on a single rack due to the close proximity of the motherboard. I'm assuming this is not the case on a 6+. I'm seriously kicking myself about this. Stupid, stupid choice.

2) Check your motherboard sizes. The 3 ASRock boards I have all claim to be ATX. They are not standard ATX size (even though they are listed as such on newegg). I had to cut sheets of lexan and mount them to the racks, then mount the motherboards to the lexan. Not happy about having to do that, although it does look fine.

3) I paid for EMS. Ordered 12/30, customs 1/17, bag out 2/5, received 2/13. I knew it wasn't going to be quick, but at this point I'm just glad I didn't go with surface mail like I was planning on. I had no idea shipping was that slow via surface. The only inter-continental orders I've made have been from China, which as the knick-knack supplier to the world has products shipping constantly.

4) Waiting on more USB powered risers, but 30cm cables will only work for two or three cards per rack. I just ordered some 80cm units. I'll be buying 40cm cables to replace the 30cm cables I have, as they seem tight.

5) Take your time knocking these together. The instructions are good, but I made a few mistakes in my rush and it's annoying to find out after you start trying to mount hardware. Not hard to dismantle and correct, just frustrating.

6) I wish they had feet. The bottom of the legs are just open tubing. Would have been nice to have caps to put there.



I still have to add the final 2 GPU, mount the 10" monitor and WiFi AP, velcro tie down cabling and KVM, and mount the power buttons. Yes it's pretty ugly ATM, but once I get everything on it finished, it should look great. Overall I'm pretty happy with my purchase. If I had to do it over again, the only thing I would change was the decision to buy the 4 GPU model instead of the 6.

Yeah - it's the same reason we don't support dual motherboards on the 8 GPU setup, it's just too tight, and you're going to struggle reaching components. We may at some stage introduce an "upgrade" kit for those that need to increase their GPUs, as it's just the horizontal bars and no connectors. Will see how it goes.

Thos Asrock motherboards are weirdly sized, I have no clue how they get away with claiming it's ATX. It's like the bastard step-child of ATX and mATX;) If there is enough demand we may introduce an option for the non-ATX Asrock boards, will have to see how it goes.

Feet! We have end-caps, but they're rounded, and I personally don't like them as feet for that reason. I can send you a pack of 4 and you can try them out, maybe they work for you and we'll include them as an option in future.

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February 24, 2014, 09:29:41 AM
 #63

I ordered in october 2013 and still am waiting
Got a so called track and trace which only shows send from  Capetown South Africa
And now Almost being March 2014 still no progress and nothing received
On my question where the package is, i get an answer THAT I SHOULD CONTACT our postage which ofcourse says thats IMPOSSIBLE
starts to smell enormous Fishy on this side, and i fear it ends in i never get the few alu pipes and my money vaporated
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February 24, 2014, 09:32:16 AM
 #64

I ordered in october 2013 and still am waiting
Got a so called track and trace which only shows send from  Capetown South Africa
And now Almost being March 2014 still no progress and nothing received
On my question where the package is, i get an answer THAT I SHOULD CONTACT our postage which ofcourse says thats IMPOSSIBLE
starts to smell enormous Fishy on this side, and i fear it ends in i never get the few alu pipes and my money vaporated

With all due respect, I very much doubt you ordered in October, we only allowed orders for a small number of HFT guys that I personally know until November 27th when we opened it up to the general public. If you could give me your order number or tracking number perhaps we can shed some light on the matter:)

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February 24, 2014, 09:50:49 AM
 #65

My initial order number was 633 i checked it, payed at 11 november 2013

In december i had received a so called update that the package was send.


In januari i asked where my package was and what the track and trace info is from december
The woman answering me send me that for whatever excuses they had to make a new.

Now so many months later,  I get an answer to ask my local postage to find the package.
Its impossible to ask a local postage operator to find a package especially one they never heard of or does not exist in their system
And you people really know that it is impossible, the only one who can really find a package is the one sending.

Hell I can walk to South Africa and back faster then this so called postage company and i start to believe even that is a fake.
I really am getting angry, pissed and very aggressive.

Your lucky its far away
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February 24, 2014, 10:30:16 AM
 #66

I was one of the first orders which seems to have gone lost by you people

In december i had received a so called update that the package was send.
In januari i asked where my track and trace info is from december
The woman answering me send me that for whatever excuses they had to make a new.

Now so many months later i, get an answer to ask my local postage to find the package.
Its impossible to ask a local postage operator to find a package especially one they never heard of or does not exist in their system
And you people really know that it is impossible, the only one who can really find a package is the one sending.

Hell I can walk to South Africa and back faster then this so called postage company and i start to believe even that is a fake.
Am really am getting angry, pissed and very aggressive.

Your lucky its far away

Ah - I think I just figured out who you were (we only had two orders to the Netherlands on Bitcoin Black Friday weekend, and the one is confirmed as having been delivered).

I've looked through your ticket history, and I can't see anyone saying that we "had to make a new" anything? Your order was processed and shipped within our stipulated timelines:

28/11/2013 - order received, and went into processing and pre-fabrication
05/12/2013 - fabrication
19/12/2013 - handed to customs
30/12/2013 - tracking number received and order updated

That's much better than lately where customs have held on to parcels for 4 weeks (!!) before giving us tracking numbers.

You enquired directly with me (before the ticketing system was live) a number of times with regards to tracking your parcel - most recently on January 10th when I explained what the tracking statuses meant and when it had left the country. The support team's last communication with you was 35 days ago, where the only thing that was discussed was the actual transit method of surface mail.

So, logically speaking, there are one of 3 possibilities:

1. We have created an entire fake government department for the sole purpose of pretending to ship parcels. Somehow, miraculously, we are able to make these parcels track on sites like the Universal Postal Union's Global Track and Trace, or 17track.net, or one of any number of tracking sites.

2. We did send a parcel, but using the latest in GPS tracking and remote detonation we quietly destroyed the parcel when we were certain it left the country.

3. Your parcel has been lost en-route, which is a possibility we expressly talk about in our shipping notice - in which case we will claim from our insurance and refund you or replace the missing item.

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February 24, 2014, 01:06:41 PM
 #67

...
Yeah - it's the same reason we don't support dual motherboards on the 8 GPU setup, it's just too tight, and you're going to struggle reaching components. We may at some stage introduce an "upgrade" kit for those that need to increase their GPUs, as it's just the horizontal bars and no connectors. Will see how it goes.

Thos Asrock motherboards are weirdly sized, I have no clue how they get away with claiming it's ATX. It's like the bastard step-child of ATX and mATX;) If there is enough demand we may introduce an option for the non-ATX Asrock boards, will have to see how it goes.

Feet! We have end-caps, but they're rounded, and I personally don't like them as feet for that reason. I can send you a pack of 4 and you can try them out, maybe they work for you and we'll include them as an option in future.

Yeah, I just went with the ASRock boards since they were cheap and had gotten good reviews from others (were meant to be hobby rigs with my son). Popular in the milk crate solution, perhaps because of their smaller size? I'm assuming that I'm not the only one with these boards so I thought I'd warn people to be prepared. It's not a difficult work around, just unexpected.

As far as upgrading to 6 GPU, I'd definitely be interested to see what you come up with. I had planned on just drilling the extra holes myself, so if all you did was sell additional slider/screw sets I'd be good too. With all the USB cable powered riser coming out now, I don't think reaching components will be a problem anymore. Just a question of PSU management. An option to mount the PSU's vertically side-by-side rather than on top of each other should give enough clearance/space. As it is, I may have enough space now, would likely have the riser PCB of the 6th GPU resting on the top PSU though.

And yes, would love to test some feet. When you're stacking these 3 or 4 high on the floor there's no issue, but when stacking 1 or 2 high on a table/desk then it's nice to have something to protect the furniture!
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February 24, 2014, 02:25:41 PM
 #68

Yeah, I just went with the ASRock boards since they were cheap and had gotten good reviews from others (were meant to be hobby rigs with my son). Popular in the milk crate solution, perhaps because of their smaller size? I'm assuming that I'm not the only one with these boards so I thought I'd warn people to be prepared. It's not a difficult work around, just unexpected.

As far as upgrading to 6 GPU, I'd definitely be interested to see what you come up with. I had planned on just drilling the extra holes myself, so if all you did was sell additional slider/screw sets I'd be good too. With all the USB cable powered riser coming out now, I don't think reaching components will be a problem anymore. Just a question of PSU management. An option to mount the PSU's vertically side-by-side rather than on top of each other should give enough clearance/space. As it is, I may have enough space now, would likely have the riser PCB of the 6th GPU resting on the top PSU though.

And yes, would love to test some feet. When you're stacking these 3 or 4 high on the floor there's no issue, but when stacking 1 or 2 high on a table/desk then it's nice to have something to protect the furniture!

Managed to find a set of 4 feet:



I'll send them to you and you can give them a spin - my biggest concern has been with the amount of weight that will be put on the curved edge, but maybe it'll work for you. You may want to file it down a bit so it doesn't leave an impression on your table.

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February 24, 2014, 03:01:15 PM
 #69

I've re-updated your order so you receive your tracking number - if you haven't received it in the next few minutes please check your spam folder, as we've been having issues with our system emails being marked as spam:)


Warm Regards,

Donna
The OpenRigs Team

that is one of the emails posted at 09-01-2014

Its funny that our biggest and official postal provider has no clue about your tracking codes and said they can not see anything being send anywhere from the planet being forwarded to my address
Thats is all i know and can reply, even if it was send by ocean it would have arrived along time ago.
 
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February 24, 2014, 03:05:02 PM
 #70


I've re-updated your order so you receive your tracking number - if you haven't received it in the next few minutes please check your spam folder, as we've been having issues with our system emails being marked as spam:)


Warm Regards,

Donna
The OpenRigs Team

Standard procedure when someone hasn't received their tracking number but it has been sent - especially given Gmail's propensity to mark system emails as spam.

If you've spoken to PostNL and they can confirm it hasn't arrived in country then please PM me or email me directly (ric@openrigs.com) and we can open an insurance claim tomorrow to sort it out.

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February 24, 2014, 04:08:54 PM
 #71

7 days ago I 've received response to my open ticket. In there you've sent the tracking number with the following note:

"NB: Please note that orders sent out via SAPO parcel services and EMS may take two or three days to reflect on the South African post office's tracking system - please be patient if their system indicates that the package cannot be found..."

Well, seven days later, the tracking system is not showing anything, and this is just another example how fluffy constantly underestimates lead time. I expect now another logical explanation why tacking is not active after "two or three days". Wouldn't be better (honest at least) to state that it may take two or three weeks?   Roll Eyes

It seems there is reoccurring theme here: the product may be good, but shipping logistics are ruining it.
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February 24, 2014, 04:14:29 PM
 #72

7 days ago I 've received response to my open ticket. In there you've sent the tracking number with the following note:

"NB: Please note that orders sent out via SAPO parcel services and EMS may take two or three days to reflect on the South African post office's tracking system - please be patient if their system indicates that the package cannot be found..."

Well, seven days later, the tracking system is not showing anything, and this is just another example how fluffy constantly underestimates lead time. I expect now another logical explanation why tacking is not active after "two or three days". Wouldn't be better (honest at least) to state that it may take two or three weeks?   Roll Eyes

It seems there is reoccurring theme here: the product may be good, but shipping logistics are ruining it.


100% - we are constantly and consistently being let down by crummy efforts on the side of the post office.

We are working on solutions to this, and expect to have a major change to our logistics chain within the next two or three weeks.

Your order should be tracking, though, I'll take a look tomorrow morning (it's 6:15pm here so everything's closed) and come back to you!

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February 25, 2014, 12:13:14 AM
 #73

...

Managed to find a set of 4 feet:



I'll send them to you and you can give them a spin - my biggest concern has been with the amount of weight that will be put on the curved edge, but maybe it'll work for you. You may want to file it down a bit so it doesn't leave an impression on your table.

Very cool, thanks!
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February 25, 2014, 04:14:23 PM
 #74



So, logically speaking, there are one of 3 possibilities:

1. We have created an entire fake government department for the sole purpose of pretending to ship parcels. Somehow, miraculously, we are able to make these parcels track on sites like the Universal Postal Union's Global Track and Trace, or 17track.net, or one of any number of tracking sites.

hahahahahaha, the Fluffy shadow regime!

This made me laugh.  Sorry for being such a douchenozzle this weekend.  You are a cool dude.
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February 25, 2014, 04:20:21 PM
 #75



So, logically speaking, there are one of 3 possibilities:

1. We have created an entire fake government department for the sole purpose of pretending to ship parcels. Somehow, miraculously, we are able to make these parcels track on sites like the Universal Postal Union's Global Track and Trace, or 17track.net, or one of any number of tracking sites.

hahahahahaha, the Fluffy shadow regime!

This made me laugh.  Sorry for being such a douchenozzle this weekend.  You are a cool dude.

Don't stress about it - I just imagined you in a scene from The Wolf of Wall Street, making it rain Bitcoins, alcohol flowing everywhere, posting on the forums, I could totally see it happening:)

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February 25, 2014, 04:35:16 PM
 #76


Don't stress about it - I just imagined you in a scene from The Wolf of Wall Street, making it rain Bitcoins, alcohol flowing everywhere, posting on the forums, I could totally see it happening:)

That's pretty much exactly how the night went... unfortunately with less strippers, though Sad
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February 25, 2014, 06:12:39 PM
 #77

7 days ago I 've received response to my open ticket. In there you've sent the tracking number with the following note:

"NB: Please note that orders sent out via SAPO parcel services and EMS may take two or three days to reflect on the South African post office's tracking system - please be patient if their system indicates that the package cannot be found..."

Well, seven days later, the tracking system is not showing anything, and this is just another example how fluffy constantly underestimates lead time. I expect now another logical explanation why tacking is not active after "two or three days". Wouldn't be better (honest at least) to state that it may take two or three weeks?   Roll Eyes

It seems there is reoccurring theme here: the product may be good, but shipping logistics are ruining it.


100% - we are constantly and consistently being let down by crummy efforts on the side of the post office.

We are working on solutions to this, and expect to have a major change to our logistics chain within the next two or three weeks.

Your order should be tracking, though, I'll take a look tomorrow morning (it's 6:15pm here so everything's closed) and come back to you!

Any update Fluffy?
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February 25, 2014, 08:56:15 PM
 #78

my package taking so long to "deliver" that usps archived tracking information:

Tracking Number: CNxxxxxxxxxZA
pre-shipment
Requested label is archived.
Restore Archived Details ›

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February 25, 2014, 09:02:29 PM
 #79

my package taking so long to "deliver" that usps archived tracking information:

Tracking Number: CNxxxxxxxxxZA
pre-shipment
Requested label is archived.
Restore Archived Details ›



Yeah, lol that happened to mine too.

Maybe we will get a St. Patty's Day present and it will come with a six-pack of Killians Irish Red? Grin
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February 25, 2014, 09:58:31 PM
 #80

Order # 726 - my tracking # is CN028931182ZA. Ordered 11/29, supposedly shipped pending customs on 12/19, bag out didn't occur until 1/21. No updates anywhere on any tracking, item still not received. Any ideas? This is really aggravating.
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February 25, 2014, 11:08:05 PM
 #81

my package taking so long to "deliver" that usps archived tracking information:

Tracking Number: CNxxxxxxxxxZA
pre-shipment
Requested label is archived.
Restore Archived Details ›



Yeah, lol that happened to mine too.

Maybe we will get a St. Patty's Day present and it will come with a six-pack of Killians Irish Red? Grin


le sigh. My order is archived as well on USPS...
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February 26, 2014, 02:05:47 AM
 #82

Yep, it definitely sucks, not only for us, but for OpenRigs as well.

Fluffy needs to go slap some sense into the post office there.  Doesn't the South African government want your business to succeed so they can have some tax dollars?  Grin

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February 26, 2014, 11:13:19 AM
 #83


Any update Fluffy?

Yes - they've promised me it'll be tracking by CoB Friday:)

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February 26, 2014, 11:16:53 AM
 #84

Order # 726 - my tracking # is CN028931182ZA. Ordered 11/29, supposedly shipped pending customs on 12/19, bag out didn't occur until 1/21. No updates anywhere on any tracking, item still not received. Any ideas? This is really aggravating.

It won't track in-between countries, unfortunately - it would be great if it had more detailed tracking but it goes into a blackhole till it arrives at the destination country (and even then they often give it a local tracking number and it disappears off the grid). Surface mail transit times that we're seeing are typically 6-10 weeks - will add it to my list of "orders to complain about" when I have my weekly meeting with the post office and will feed back to you as I can!

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February 26, 2014, 12:59:33 PM
 #85

Yep, it definitely sucks, not only for us, but for OpenRigs as well.

Fluffy needs to go slap some sense into the post office there.  Doesn't the South African government want your business to succeed so they can have some tax dollars?  Grin

lol - I've been doing that - every time I throw toys their stock response is "surface mail parcels can take up to 3 months and don't always track online in the destination country". Like, thanks, that helps me soooo much.

I'm currently pushing them to give me more detailed information for older surface mail parcels that customers have reported as undelivered (in the 6+ week bracket) - such as route, what vessel(s) it went on, etc. If I can get that then at least we can track it ourselves instead of having the black hole of non-information between shipping and delivery.

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February 27, 2014, 12:32:11 PM
 #86

So thanks to fluffy pony and the crew here at open rigs. I have not received my item but they did go out if their way to send me extra parts I will need when it arrives. I was contacted by them and they noticed I ordered an item that needs parts that we're not normally included and they sent them to me. Thanks again!

What you think you become. Bitrated user: apollojmr.
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February 27, 2014, 10:21:34 PM
 #87

I think by the time that these land the new generation of ASICs will be out. Smiley
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February 27, 2014, 10:24:33 PM
 #88

I think by the time that these land the new generation of ASICs will be out. Smiley

Heh - we'll have to have cases ready for that, then;)

In all seriousness, though, we are working hard on getting this down to a significantly smoother experience for customers. Hopefully the next ride will be far less bumpy!

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February 28, 2014, 12:22:57 AM
 #89

Fluffy,

What is currently being done for customers who ordered on Black Friday and have not received their orders?

We are now at -13 weeks for ordering and -7 weeks for shipping (counting a 10Jan shipment date).

Last I spoke with you was the 24th...

Thanks.
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February 28, 2014, 02:10:46 AM
 #90


Hi. Can you reverse package and refund me? I don`t need it anymore.
all reasonable time has passed.
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February 28, 2014, 03:17:23 AM
 #91

I find it incredibly amusing that almost all the people bitching about "ERMERGERD WHERES MER PACKAGE REFUND REFUND REFUND REFUND REFUND" do not indicate they used the shipping option that was reasonably fast (EMS or similar) and likely are using surface shipping. That's what you get with surface shipping. Deal with it.

Fluffy, keep up the good business.

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February 28, 2014, 03:33:43 AM
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I find it incredibly amusing that almost all the people bitching about "ERMERGERD WHERES MER PACKAGE REFUND REFUND REFUND REFUND REFUND" do not indicate they used the shipping option that was reasonably fast (EMS or similar) and likely are using surface shipping. That's what you get with surface shipping. Deal with it.

Fluffy, keep up the good business.

Really? A two month wait? Can't say I've ever experienced this before. I'm glad you have tons of experience waiting months for shipments. Thanks for your contribution to this thread.
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February 28, 2014, 08:24:02 AM
 #93

these guys are the real deal. Ordered 5 of their rigs for my garage got it about 11 days after i paid. Im waiting for mid march to cashout with coinbase my bitcoin miners then going to buy more cards and their rigs.
Keep it up openrigs.
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February 28, 2014, 11:28:34 AM
 #94

Fluffy,

What is currently being done for customers who ordered on Black Friday and have not received their orders?

We are now at -13 weeks for ordering and -7 weeks for shipping (counting a 10Jan shipment date).

Last I spoke with you was the 24th...

Thanks.

Basically what we've discussed with our insurance is that where a shipment can be determined as missing we will replace it from stock in the US (which should happen in the next month or thereabouts) so as not to keep the person waiting - the trick will be to get that "missing" parcel determination. I opened a few claims for early orders that are undelivered (including yours), so now we wait for feedback from them.

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February 28, 2014, 11:29:16 AM
 #95


Hi. Can you reverse package and refund me? I don`t need it anymore.
all reasonable time has passed.

You can PM me your order number and I can file a claim with our insurance, but if you chose surface mail they may insist on waiting until the 3 month maximum transit period has elapsed.

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February 28, 2014, 11:31:12 AM
 #96

I find it incredibly amusing that almost all the people bitching about "ERMERGERD WHERES MER PACKAGE REFUND REFUND REFUND REFUND REFUND" do not indicate they used the shipping option that was reasonably fast (EMS or similar) and likely are using surface shipping. That's what you get with surface shipping. Deal with it.

Fluffy, keep up the good business.

Thanks:) We don't have any EMS or Aramex parcels that have gone missing or been undelivered, as yet, by far the biggest issue is the length of time surface mail is taking.

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February 28, 2014, 11:33:30 AM
 #97

these guys are the real deal. Ordered 5 of their rigs for my garage got it about 11 days after i paid. Im waiting for mid march to cashout with coinbase my bitcoin miners then going to buy more cards and their rigs.
Keep it up openrigs.

Thanks for the positive feedback - that is exceptionally fast for us (if I'm being honest;) you must've chosen EMS or Aramex to get it that quickly:)

Our average lead time is often a little longer than that, but we are working to improve it, and it's always good to hear that it is getting better as time goes on.

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February 28, 2014, 02:48:34 PM
 #98


Any update Fluffy?

Yes - they've promised me it'll be tracking by CoB Friday:)

It's tracking now, thanks!
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February 28, 2014, 02:49:42 PM
 #99


Any update Fluffy?

Yes - they've promised me it'll be tracking by CoB Friday:)

It's tracking now, thanks!

It's a February miracle...the post office actually delivered on their promise!

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February 28, 2014, 02:52:07 PM
 #100


Any update Fluffy?

Yes - they've promised me it'll be tracking by CoB Friday:)

It's tracking now, thanks!

It's a February miracle...the post office actually delivered on their promise!

They are back from their summer vacation?  Tongue
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February 28, 2014, 04:53:45 PM
 #101

these guys are the real deal. Ordered 5 of their rigs for my garage got it about 11 days after i paid. Im waiting for mid march to cashout with coinbase my bitcoin miners then going to buy more cards and their rigs.
Keep it up openrigs.

can I ask you where are you and what mail service did you choose? for me just production took more than a month.
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February 28, 2014, 04:56:57 PM
 #102


Hi. Can you reverse package and refund me? I don`t need it anymore.
all reasonable time has passed.

You can PM me your order number and I can file a claim with our insurance, but if you chose surface mail they may insist on waiting until the 3 month maximum transit period has elapsed.


hmm. why not just reverse it? I was not talking about insurance claim...
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February 28, 2014, 05:02:24 PM
 #103

hmm. why not just reverse it? I was not talking about insurance claim...

Heya - because it has shipped to you using the shipping method you selected and well within our stated timelines. The only time we can refund you is if that parcel goes missing, otherwise it doesn't make sense to dish out refunds when you're going to receive the order you received within the time period you agreed to during checkout? Hope that makes sense:)

Here's what you ordered:


And here's your order history:


If it will help I can break down those timelines against the timelines you agreed to during checkout to confirm that we were within our published timelines on your order?

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February 28, 2014, 06:34:10 PM
 #104

Fluffy I have not heard back from you in four days privately after my last pm expressing my gratitude for what byou did but still looking for information your suppose to be getting on what ship the package is on. We are going on 39+ days since bag out 42 days would be 6 weeks. I understand your busy but I expect timely responses And updates.

Order 722 good old black friday .
Thank you

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February 28, 2014, 06:38:19 PM
 #105

Fluffy I have not heard back from you in four days privately after my last pm expressing my gratitude for what byou did but still looking for information your suppose to be getting on what ship the package is on. We are going on 39+ days since bag out 42 days would be 6 weeks. I understand your busy but I expect timely responses And updates.

Order 722 good old black friday .
Thank you

Absolutely - you and wobbzz are in the same boat, and I'm waiting on additional feedback (ETAs specifically). Once I've received that I'll be in a better position to suggest some resolution, so I will definitely keep you guys in the loop at things progress on this side:)

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March 01, 2014, 12:13:28 PM
 #106

If it will help I can break down those timelines against the timelines you agreed to during checkout to confirm that we were within our published timelines on your order?

sure let me know time-frames for fabrication/shipping-delivery at the time I submitted order.
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March 01, 2014, 12:15:59 PM
 #107

The only time we can refund you is if that parcel goes missing, otherwise it doesn't make sense to dish out refunds when you're going to receive the order you received within the time period you agreed to during checkout? Hope that makes sense:)

Why you could not make a shipping reverse?
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March 01, 2014, 12:35:36 PM
 #108

Why you could not make a shipping reverse?

Because it's physically not possible for us to recall surface mail parcels once they've left the country.

sure let me know time-frames for fabrication/shipping-delivery at the time I submitted order.

Our timelines haven't changed, the only thing we've done is added a flowchart for people that don't like to read, and we've adjusted the surface mail transit time because of recommendations made in the previous thread (which is neither here nor there, as even the previous timeline indicated that it could take longer than indicated for surface mail parcels). You can see our timelines on our delivery and returns policy here: https://openrigs.com/information/information&information_id=6

Here's a breakdown of your order and our expected timelines (for the shipping method you selected during checkout)

Order StatusDateActual TimelinePublished TimelineOptimistic TimelinePessimistic Timeline
The order status updateDate the status changedNumber of business days that passed for this statusWhat we publish as the expected typical timelineThe best we've recorded for this statusThe worst we've recorded for this status
Payment received2013/11/290 business day"the next business day"0 business days3 business days (during the holiday period)
Processing and pre-fabrication2013/11/294 business days"a few business days"1 business day5 business days (during the holiday period)
Fabrication2013/12/058 business days"typically around 8 business days"4 business days15 business days (during the holiday period)
Handed to customs for pre-clearance2013/12/199 business days"a number of business days"2 business days23 business days (backlog from illegal strike action)
Shipped to customer2014/01/067.7 weeks currently, undelivered"6-10+ weeks"5 weeks (EU), 7 weeks (US)3 months (per the post office FAQ), after which we can successfully claim it as a lost parcel from insurance

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March 01, 2014, 01:39:02 PM
 #109

I must agree the ground shipping is extraordinarily slow.

If the max shipping time allowed for it is 3 months, I think the shipping option should have a big fat warning in red letters, that
the option may take up to 3 months to deliver after production. I would've certainly gone with EMS if I knew the shipping
time difference was more than 2 weeks...

Other than that, I think my rigs are arriving soon(tm) and I'm really looking forward to setting up my rigs right.

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March 01, 2014, 01:42:05 PM
 #110

I must agree the ground shipping is extraordinarily slow.

If the max shipping time allowed for it is 3 months, I think the shipping option should have a big fat warning in red letters, that
the option may take up to 3 months to deliver after production. I would've certainly gone with EMS if I knew the shipping
time difference was more than 2 weeks...

Definitely - what we've done since is have EMS as our recommended shipping method (in big, bold letters) and put the shipping time frames on the shipping method selection box during checkout, so it's easier to see. We're also trying to get better rates to certain regions so that we can drop surface mail as a shipping option altogether.

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March 01, 2014, 01:58:13 PM
 #111


Because it's physically not possible for us to recall surface mail parcels once they've left the country.


Hmm. It is possible in other countries. even Russia.
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March 01, 2014, 02:02:21 PM
 #112

I must agree the ground shipping is extraordinarily slow.

If the max shipping time allowed for it is 3 months, I think the shipping option should have a big fat warning in red letters, that
the option may take up to 3 months to deliver after production. I would've certainly gone with EMS if I knew the shipping
time difference was more than 2 weeks...

Definitely - what we've done since is have EMS as our recommended shipping method (in big, bold letters) and put the shipping time frames on the shipping method selection box during checkout, so it's easier to see. We're also trying to get better rates to certain regions so that we can drop surface mail as a shipping option altogether.

Sweet, keep up the good work Smiley

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March 01, 2014, 02:03:45 PM
 #113


Because it's physically not possible for us to recall surface mail parcels once they've left the country.


Hmm. It is possible in other countries. even Russia.

We have asked the post office before - they said that once it has left the country, any return to sender action will cost at least what was paid to send it. If the destination country is a place like the US that stopped their economy service to cut costs, then the return would be by air, which is even more costly. In a situation where we have processed an order against our published timelines, we can only pursue something like that as a zero-sum exercise, which means the cost of the shipping and the return shipping would come out of the refund.

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March 01, 2014, 07:41:38 PM
 #114

You hear that Wobbz? We are both in the same boat lol this ship seems to be sinking quite fast.

I apologize for the strange pun but I guess the South African post office needs a kick to the ass.

Thanks for the help

Yep. I'm trying not to implode about this situation.

Fluffy, Who do you submit insurance claims to? Can you direct us to documentation regarding their policy please?

From a U.S. perspective, the package is tracking as "USPS Priority Mail International".

Per the USPS Priority mail international FAQ, an insurance claim can be filed "no sooner than" 7 days. This means one could be filed right now. I understand what you've been told regarding boat shipping and what you've told us. However, if we can take advantage of this process through USPS, it does not logically make sense to wait.

https://www.usps.com/ship/file-international-claims.htm#

If your claim is filed through SAPO, then I'm a little concerned by their claim policy. http://www.postoffice.co.za/Insuranceact.pdf

It states "The insured must lodge a claim within 45 days after dispatching the insured letter/parcel."

Edit: I understand you have been in discussion with SAPO, but has a formal claim been submitted?

Additionally, what boat was our shipment placed on? This question should be resolved by now. We have more than doubled the original 21 day transit time originally quoted for intercontinental vessel transport.
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March 02, 2014, 01:46:17 AM
 #115

It may be USPS Priority International (mine was as well), but as far as USPS is concerned, they have not received the package yet. You can't claim against USPS until it makes land and passes through customs.

(At least that's what I was told a few months back by my local office when asking.)
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March 02, 2014, 08:44:33 AM
 #116

Yep. I'm trying not to implode about this situation.

Fluffy, Who do you submit insurance claims to? Can you direct us to documentation regarding their policy please?

From a U.S. perspective, the package is tracking as "USPS Priority Mail International".

Per the USPS Priority mail international FAQ, an insurance claim can be filed "no sooner than" 7 days. This means one could be filed right now. I understand what you've been told regarding boat shipping and what you've told us. However, if we can take advantage of this process through USPS, it does not logically make sense to wait.

https://www.usps.com/ship/file-international-claims.htm#

If your claim is filed through SAPO, then I'm a little concerned by their claim policy. http://www.postoffice.co.za/Insuranceact.pdf

It states "The insured must lodge a claim within 45 days after dispatching the insured letter/parcel."

Edit: I understand you have been in discussion with SAPO, but has a formal claim been submitted?

Additionally, what boat was our shipment placed on? This question should be resolved by now. We have more than doubled the original 21 day transit time originally quoted for intercontinental vessel transport.

Neither, for three reasons:

1. Cover from the postal service is very limited, often not covering missing parts or damage, and only whole loss
2. They are expensive - at their rates it would be cheaper for us to self-insure, because practically speaking there is such a small number of international shipments that truly go missing
3. We have had issues with customs where we declare "No Commercial Value" but we insure it for several hundred Dollars...customs doesn't understand the disconnect. The customer even tried to explain that if you send a family heirloom to a family member you would insure it, but it wouldn't have a commercial value, and the US customs guy was just like "errrrr".

So our insurance company that does all of our normal insurance as well as our business continuity insurance is just covering it under an adjusted marine insurance policy, which is cheaper than the post office's. There aren't any lower or upper bounds on claims in terms of time, per se, but obviously they won't even consider a surface mail claim if it's within the post office's published timelines. At the very least they would discuss it with the post office who would kick back the 3 month timeline, and they wouldn't budge until then.

I have requested routing info several times from the post office to no avail. The closest I got was estimated routing info for a delivery to Fremont, CA, 94538. Basically, excluding customs processing on either side: there are weekly sailings to Newark, so the parcel may hang around for a week; then to Newark is approximately 25 days; then it sits in Newark for up to a month waiting for the monthly vessel to San Francisco, then it takes approximately 14 days from Newark to San Francisco. Customs is pre-cleared here, but let's add another 2 days on the receiving end for customs and another, say, 3 days for final delivery to Fremont? That means best case scenario assuming no waiting at any port is 6.5 weeks. Worst case scenario with full waiting times at both ports is 11.6 weeks. This is obviously not necessarily your route, but who knows - maybe all surface mail parcels are routed through San Francisco? Seems kinda redundant since Newark is in the US already, but clearly postal routing defies all normal logic.

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March 02, 2014, 08:45:30 AM
 #117

It may be USPS Priority International (mine was as well), but as far as USPS is concerned, they have not received the package yet. You can't claim against USPS until it makes land and passes through customs.

(At least that's what I was told a few months back by my local office when asking.)

Yours was EMS, though - surface mail would be processes as "First Class Mail International" by USPS (I think).

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March 02, 2014, 03:54:00 PM
 #118

It may be USPS Priority International (mine was as well), but as far as USPS is concerned, they have not received the package yet. You can't claim against USPS until it makes land and passes through customs.

(At least that's what I was told a few months back by my local office when asking.)

Yours was EMS, though - surface mail would be processes as "First Class Mail International" by USPS (I think).

Surface mail shows up as priority mail international.

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March 02, 2014, 03:55:16 PM
 #119

It may be USPS Priority International (mine was as well), but as far as USPS is concerned, they have not received the package yet. You can't claim against USPS until it makes land and passes through customs.

(At least that's what I was told a few months back by my local office when asking.)

Yours was EMS, though - surface mail would be processes as "First Class Mail International" by USPS (I think).

Surface mail shows up as priority mail international.

Ah I didn't realise that - that's good, it means it'll be processed faster in-country than First Class International:)

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March 02, 2014, 04:07:38 PM
 #120

Yep. I'm trying not to implode about this situation.

Fluffy, Who do you submit insurance claims to? Can you direct us to documentation regarding their policy please?

From a U.S. perspective, the package is tracking as "USPS Priority Mail International".

Per the USPS Priority mail international FAQ, an insurance claim can be filed "no sooner than" 7 days. This means one could be filed right now. I understand what you've been told regarding boat shipping and what you've told us. However, if we can take advantage of this process through USPS, it does not logically make sense to wait.

https://www.usps.com/ship/file-international-claims.htm#

If your claim is filed through SAPO, then I'm a little concerned by their claim policy. http://www.postoffice.co.za/Insuranceact.pdf

It states "The insured must lodge a claim within 45 days after dispatching the insured letter/parcel."

Edit: I understand you have been in discussion with SAPO, but has a formal claim been submitted?

Additionally, what boat was our shipment placed on? This question should be resolved by now. We have more than doubled the original 21 day transit time originally quoted for intercontinental vessel transport.

Neither, for three reasons:

1. Cover from the postal service is very limited, often not covering missing parts or damage, and only whole loss
2. They are expensive - at their rates it would be cheaper for us to self-insure, because practically speaking there is such a small number of international shipments that truly go missing
3. We have had issues with customs where we declare "No Commercial Value" but we insure it for several hundred Dollars...customs doesn't understand the disconnect. The customer even tried to explain that if you send a family heirloom to a family member you would insure it, but it wouldn't have a commercial value, and the US customs guy was just like "errrrr".

So our insurance company that does all of our normal insurance as well as our business continuity insurance is just covering it under an adjusted marine insurance policy, which is cheaper than the post office's. There aren't any lower or upper bounds on claims in terms of time, per se, but obviously they won't even consider a surface mail claim if it's within the post office's published timelines. At the very least they would discuss it with the post office who would kick back the 3 month timeline, and they wouldn't budge until then.

I have requested routing info several times from the post office to no avail. The closest I got was estimated routing info for a delivery to Fremont, CA, 94538. Basically, excluding customs processing on either side: there are weekly sailings to Newark, so the parcel may hang around for a week; then to Newark is approximately 25 days; then it sits in Newark for up to a month waiting for the monthly vessel to San Francisco, then it takes approximately 14 days from Newark to San Francisco. Customs is pre-cleared here, but let's add another 2 days on the receiving end for customs and another, say, 3 days for final delivery to Fremont? That means best case scenario assuming no waiting at any port is 6.5 weeks. Worst case scenario with full waiting times at both ports is 11.6 weeks. This is obviously not necessarily your route, but who knows - maybe all surface mail parcels are routed through San Francisco? Seems kinda redundant since Newark is in the US already, but clearly postal routing defies all normal logic.

Thanks for the explanation. It would be very silly if the package sat in Newark for that long to get routed to California. I'm much closer to Newark. So in other words: don't expect any traction on insurance claims until early/mid April.
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March 02, 2014, 04:19:28 PM
 #121

You really shouldn't even offer surface mail as an option.
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March 02, 2014, 04:20:50 PM
 #122

You really shouldn't even offer surface mail as an option.


I'm removing it next week as soon as we get updated EMS rates - some countries will be much cheaper than they are now:)

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March 02, 2014, 04:24:48 PM
 #123

You really shouldn't even offer surface mail as an option.


I'm removing it next week as soon as we get updated EMS rates - some countries will be much cheaper than they are now:)

Good deal man. Only having dealt with international orders from Europe and China, I was expecting like 4-6 weeks at most.

A quarter of a year later...

 I'm not sure if I'll get it before I move out of this house in the next few weeks.

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March 02, 2014, 06:10:19 PM
 #124

Yep. I'm trying not to implode about this situation.

Fluffy, Who do you submit insurance claims to? Can you direct us to documentation regarding their policy please?

From a U.S. perspective, the package is tracking as "USPS Priority Mail International".

Per the USPS Priority mail international FAQ, an insurance claim can be filed "no sooner than" 7 days. This means one could be filed right now. I understand what you've been told regarding boat shipping and what you've told us. However, if we can take advantage of this process through USPS, it does not logically make sense to wait.

https://www.usps.com/ship/file-international-claims.htm#

If your claim is filed through SAPO, then I'm a little concerned by their claim policy. http://www.postoffice.co.za/Insuranceact.pdf

It states "The insured must lodge a claim within 45 days after dispatching the insured letter/parcel."

Edit: I understand you have been in discussion with SAPO, but has a formal claim been submitted?

Additionally, what boat was our shipment placed on? This question should be resolved by now. We have more than doubled the original 21 day transit time originally quoted for intercontinental vessel transport.

Neither, for three reasons:

1. Cover from the postal service is very limited, often not covering missing parts or damage, and only whole loss
2. They are expensive - at their rates it would be cheaper for us to self-insure, because practically speaking there is such a small number of international shipments that truly go missing
3. We have had issues with customs where we declare "No Commercial Value" but we insure it for several hundred Dollars...customs doesn't understand the disconnect. The customer even tried to explain that if you send a family heirloom to a family member you would insure it, but it wouldn't have a commercial value, and the US customs guy was just like "errrrr".

So our insurance company that does all of our normal insurance as well as our business continuity insurance is just covering it under an adjusted marine insurance policy, which is cheaper than the post office's. There aren't any lower or upper bounds on claims in terms of time, per se, but obviously they won't even consider a surface mail claim if it's within the post office's published timelines. At the very least they would discuss it with the post office who would kick back the 3 month timeline, and they wouldn't budge until then.

I have requested routing info several times from the post office to no avail. The closest I got was estimated routing info for a delivery to Fremont, CA, 94538. Basically, excluding customs processing on either side: there are weekly sailings to Newark, so the parcel may hang around for a week; then to Newark is approximately 25 days; then it sits in Newark for up to a month waiting for the monthly vessel to San Francisco, then it takes approximately 14 days from Newark to San Francisco. Customs is pre-cleared here, but let's add another 2 days on the receiving end for customs and another, say, 3 days for final delivery to Fremont? That means best case scenario assuming no waiting at any port is 6.5 weeks. Worst case scenario with full waiting times at both ports is 11.6 weeks. This is obviously not necessarily your route, but who knows - maybe all surface mail parcels are routed through San Francisco? Seems kinda redundant since Newark is in the US already, but clearly postal routing defies all normal logic.

Fluffy I'm not quite sure I understand this insurance thing. I'm a businessman myself and deal with insurance coverage on a daily basis. Here in the usa you could in theory purchase a blanket coverage that would cover lost or damaged shipping. The thing is though is that any insurance company here that isn't collecting a per package fee and is just offering z blanket coverage would then have a deductible that would come out of your pocket before they even begin paying. For instance I have a very similar policy and my deductible is 250 per claim unless I pay them an insursance fee per item that I ship.  Is insurance really that much different?

Also I spoke with an agent at the post office there and he gave me contact information for someone at cape town port that he said would be able to tell me what vessel my package went on. I plan on calling them tomorrow because it really does seem we are getting the run around. I apologize for thinking so negatively but would you not do the ssme ?

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March 02, 2014, 06:37:55 PM
 #125

Yep. I'm trying not to implode about this situation.

Fluffy, Who do you submit insurance claims to? Can you direct us to documentation regarding their policy please?

From a U.S. perspective, the package is tracking as "USPS Priority Mail International".

Per the USPS Priority mail international FAQ, an insurance claim can be filed "no sooner than" 7 days. This means one could be filed right now. I understand what you've been told regarding boat shipping and what you've told us. However, if we can take advantage of this process through USPS, it does not logically make sense to wait.

https://www.usps.com/ship/file-international-claims.htm#

If your claim is filed through SAPO, then I'm a little concerned by their claim policy. http://www.postoffice.co.za/Insuranceact.pdf

It states "The insured must lodge a claim within 45 days after dispatching the insured letter/parcel."

Edit: I understand you have been in discussion with SAPO, but has a formal claim been submitted?

Additionally, what boat was our shipment placed on? This question should be resolved by now. We have more than doubled the original 21 day transit time originally quoted for intercontinental vessel transport.

Neither, for three reasons:

1. Cover from the postal service is very limited, often not covering missing parts or damage, and only whole loss
2. They are expensive - at their rates it would be cheaper for us to self-insure, because practically speaking there is such a small number of international shipments that truly go missing
3. We have had issues with customs where we declare "No Commercial Value" but we insure it for several hundred Dollars...customs doesn't understand the disconnect. The customer even tried to explain that if you send a family heirloom to a family member you would insure it, but it wouldn't have a commercial value, and the US customs guy was just like "errrrr".

So our insurance company that does all of our normal insurance as well as our business continuity insurance is just covering it under an adjusted marine insurance policy, which is cheaper than the post office's. There aren't any lower or upper bounds on claims in terms of time, per se, but obviously they won't even consider a surface mail claim if it's within the post office's published timelines. At the very least they would discuss it with the post office who would kick back the 3 month timeline, and they wouldn't budge until then.

I have requested routing info several times from the post office to no avail. The closest I got was estimated routing info for a delivery to Fremont, CA, 94538. Basically, excluding customs processing on either side: there are weekly sailings to Newark, so the parcel may hang around for a week; then to Newark is approximately 25 days; then it sits in Newark for up to a month waiting for the monthly vessel to San Francisco, then it takes approximately 14 days from Newark to San Francisco. Customs is pre-cleared here, but let's add another 2 days on the receiving end for customs and another, say, 3 days for final delivery to Fremont? That means best case scenario assuming no waiting at any port is 6.5 weeks. Worst case scenario with full waiting times at both ports is 11.6 weeks. This is obviously not necessarily your route, but who knows - maybe all surface mail parcels are routed through San Francisco? Seems kinda redundant since Newark is in the US already, but clearly postal routing defies all normal logic.

Fluffy I'm not quite sure I understand this insurance thing. I'm a businessman myself and deal with insurance coverage on a daily basis. Here in the usa you could in theory purchase a blanket coverage that would cover lost or damaged shipping. The thing is though is that any insurance company here that isn't collecting a per package fee and is just offering z blanket coverage would then have a deductible that would come out of your pocket before they even begin paying. For instance I have a very similar policy and my deductible is 250 per claim unless I pay them an insursance fee per item that I ship.  Is insurance really that much different?

Also I spoke with an agent at the post office there and he gave me contact information for someone at cape town port that he said would be able to tell me what vessel my package went on. I plan on calling them tomorrow because it really does seem we are getting the run around. I apologize for thinking so negatively but would you not do the ssme ?

Keep us posted! If you get results I might make a call myself.

Edit: Although we're likely on the same boat Smiley
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March 02, 2014, 07:36:00 PM
 #126

Fluffy I'm not quite sure I understand this insurance thing. I'm a businessman myself and deal with insurance coverage on a daily basis. Here in the usa you could in theory purchase a blanket coverage that would cover lost or damaged shipping. The thing is though is that any insurance company here that isn't collecting a per package fee and is just offering z blanket coverage would then have a deductible that would come out of your pocket before they even begin paying. For instance I have a very similar policy and my deductible is 250 per claim unless I pay them an insursance fee per item that I ship.  Is insurance really that much different?

Also I spoke with an agent at the post office there and he gave me contact information for someone at cape town port that he said would be able to tell me what vessel my package went on. I plan on calling them tomorrow because it really does seem we are getting the run around. I apologize for thinking so negatively but would you not do the ssme ?

Yes, but we'd be screwed on blanket cover due to the volatility of the business - that would only make sense much later on when we have several years of measurable sales under our belt and know what to expect on a month-to-month basis. So we pay per-shipment - we send a weekly dispatch and costing report and get billed based on that over and above our monthly premium. As I mentioned, though, what we pay them under their marine (cargo) insurance policy is cheaper per-shipment than the post office, as well as providing the other advantages highlighted.

You are absolutely welcome to wade through the blackhole that is the post office. In fact, I can give you the details for Capemail right now - you can phone any one of the following 5 numbers - +27 21 590 5712/3/5/6/7 and ask for the International Parcels department. Those are the people that dispatched the parcel and have the most direct access to backend systems. I have gone down that road a bunch of times with no success, which is why I'm trying to escalate things from a hub level, hoping that they will know the right people to talk to. Hopefully you'll have more luck than I did:)

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March 03, 2014, 12:34:04 AM
 #127

In all honesty no disrespect fluffy but we all shouldn't have to fucking do this.

We are the customer and we are basically being forced to search high and low to find our own parcels.

I'm sorry I know you have made efforts and a good will gesture towards me but seriously come on. If your package goes missing by for instance amazon what do they do? They ship out a new one immediately and take care of their customer. I know you aren't amazon and you most definitely don't have the money to be amazon but that is the way you take care of your customers. Not force them to try and do research themselves. I had no idea my package would be shipped Surface mail or else I would of never ordered it.

An example of how I handle customer service with my company which is completely unrelated to bitcoin at all. One time my assistant/employee accidentally changed something in the backend on our shipping and it had caused the shipping to end up showing up as basically 1-2 dollars for every item no matter what service they chose for shipping and how many items or how heavy those items were. What I ended up with was about 150 orders that had picked Express overnight shipping. I received about 3 dollars per order for shipping on items that cost me around 95 dollars to ship them. Keep in mind I was making about 30 dollars in profit per item.

So we are looking at a total of about 14,000 in shipping charges of which I received about 450 for. I didn't decide to cancel all of the orders based off a mistake. I also didn't ship all of those orders using a cheaper method. I ate a $9,000 loss out of my own pocket because a mistake was made by my company. Just saying that I expected a bit more out of a company trying to be such a big dog.

I most definitely do appreciate all of your help finding our packages, and also the good will gestures you have made. Don't take my posts as being unappreciative of your help as that isn't my intention. My intention is to show you that no matter what you should stand by your customer and do the right thing, not put them through hell.

Josh

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March 03, 2014, 09:45:04 AM
 #128

In all honesty no disrespect fluffy but we all shouldn't have to fucking do this.

We are the customer and we are basically being forced to search high and low to find our own parcels.

I'm sorry I know you have made efforts and a good will gesture towards me but seriously come on. If your package goes missing by for instance amazon what do they do? They ship out a new one immediately and take care of their customer. I know you aren't amazon and you most definitely don't have the money to be amazon but that is the way you take care of your customers. Not force them to try and do research themselves. I had no idea my package would be shipped Surface mail or else I would of never ordered it.

An example of how I handle customer service with my company which is completely unrelated to bitcoin at all. One time my assistant/employee accidentally changed something in the backend on our shipping and it had caused the shipping to end up showing up as basically 1-2 dollars for every item no matter what service they chose for shipping and how many items or how heavy those items were. What I ended up with was about 150 orders that had picked Express overnight shipping. I received about 3 dollars per order for shipping on items that cost me around 95 dollars to ship them. Keep in mind I was making about 30 dollars in profit per item.

So we are looking at a total of about 14,000 in shipping charges of which I received about 450 for. I didn't decide to cancel all of the orders based off a mistake. I also didn't ship all of those orders using a cheaper method. I ate a $9,000 loss out of my own pocket because a mistake was made by my company. Just saying that I expected a bit more out of a company trying to be such a big dog.

I most definitely do appreciate all of your help finding our packages, and also the good will gestures you have made. Don't take my posts as being unappreciative of your help as that isn't my intention. My intention is to show you that no matter what you should stand by your customer and do the right thing, not put them through hell.

Josh

Hi Josh,

I think I need to separate things out here, as there are several points that are rolling together that I want to address separately:

- I'd like to make it clear that when someone CHOOSES surface mail, there is nothing we can do. We may have been optimistic with our surface mail timelines initially, but we kept them very open-ended precisely because of the length of time it takes. Whilst I sympathise with those clients that don't read the delivery and returns policy or gloss over the timelines, there is literally nothing I can do to speed the process up for them. There are a LOT of people complaining when they chose a shipping method that is extremely slow, and there has to be a line drawn in the sand somewhere, else everyone will be able to claim ignorance of the shipping timelines and bully their way to a refund.

- A small number of clients, including yourself and wobbzz, were affected by a bug that presented air mail (at surface mail pricing) and EMS as the two shipping options. You chose the cheaper and slower of the two, perhaps under the impression that delivery would be air mail timelines (around 4 weeks to the US). This was not discovered at shipping time, as shipping data is uncached and 3NF, and showed up on the backend as surface mail. There was no way we could have known till it was brought to our attention.

- As I've already mentioned, we have no idea how many customers are affected (restoring the cached pages have been of limited help in determining this, and at a guess it seems it only affected those that used the shipping estimator based on conversations I've had with those that ordered around the same time as you). We cannot blanket-reship parcels if we don't even know who is affected.

- We are not a going concern, we are a bootstrapped startup. That means we have no overdraft facility (the bank won't even consider it without 6+ months of cash-flow). We have extremely thin margins, and every cent of profit goes towards improving our fabrication systems, reducing our JIT fabrication tail, and on new product development. We simply would not have - and do not have - the cash necessary to re-fabricate and re-send parcels.

- Even if we did have the cash on hand, it would not be a matter of pocketing a shipping difference. As we only discovered the problem after the affected parcels had shipped, we would have to write off the full cost of the shipped parcels, and then have COH to re-fabricate and re-ship affected parcels. We'd then need to trust that customers won't just keep the parcel and will send it back to us, which is an unlikely hope at best.

- In line with all of the above I refunded both your and wobbzz shipping fee, given that you were affected by the mishap. As mentioned in private to both of you, I was and am waiting on feedback that will help me determine how long before your respective parcels arrive. Once I have more information, I will be in a better position to determine what to do to resolve it for the two of you. In other words: if your parcel is going to arrive in the next few days, then it is my hope that the refunded shipping has been adequate recompense. On the other hand, if it is still going to take another 4 weeks, I will make a plan to get a second delivery to you sooner, and arrange to get the other parcel collected when it arrives.

You absolutely do NOT have to call the post office and end up with the same run-around that I'm in, but if that is what it takes to demonstrate that I am doing everything possible to resolve two isolated situations (yours and wobbzz) then I truly invite you to do so.

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March 03, 2014, 10:02:49 AM
 #129

You know, I almost feel bad for you sometimes, Fluffaroo, but then you say things like this.... [bold for emphasis]

- A small number of clients, including yourself and wobbzz, were affected by a bug that presented air mail (at surface mail pricing) and EMS as the two shipping options. You chose the cheaper and slower of the two, perhaps under the impression that delivery would be air mail timelines (around 4 weeks to the US). This was not discovered at shipping time, as shipping data is uncached and 3NF, and showed up on the backend as surface mail. There was no way we could have known till it was brought to our attention.

You already acknowledged that the error was on YOUR END, so why would you act as if the customer made a mistake in the shipping option? 

If only a "small number of clients" were affected with the error on your end then why not just bite the bullet?

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March 03, 2014, 10:12:35 AM
 #130

You know, I almost feel bad for you sometimes, Fluffaroo, but then you say things like this.... [bold for emphasis]

- A small number of clients, including yourself and wobbzz, were affected by a bug that presented air mail (at surface mail pricing) and EMS as the two shipping options. You chose the cheaper and slower of the two, perhaps under the impression that delivery would be air mail timelines (around 4 weeks to the US). This was not discovered at shipping time, as shipping data is uncached and 3NF, and showed up on the backend as surface mail. There was no way we could have known till it was brought to our attention.

You already acknowledged that the error was on YOUR END, so why would you act as if the customer made a mistake in the shipping option? 

If only a "small number of clients" were affected with the error on your end then why not just bite the bullet?

I may have given the wrong impression - the customer didn't make a mistake, I'm just providing background as to why we couldn't process it at shipping time as air mail. The guys that do the waybills don't care how much a customer paid - they care about what it says on our backend systems, so if it had said airmail on the backend they would have been agnostic to any cost implication and just processed it as such.

I think I've answered the second question at length in my previous post - let me know if I haven't and I'll try again:)

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March 03, 2014, 05:35:29 PM
 #131


FYI, happy to report that my order is making progress.

EMS parcel left the South Africa on Feb-28, and it already arrived in Canada today (Mar-3). Now it's just waiting for customs and local postal delivery from Quebec to Ontario.

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March 03, 2014, 07:26:23 PM
 #132

Fluff,

Thanks for responding.

In response to this -

- We are not a going concern, we are a bootstrapped startup. That means we have no overdraft facility (the bank won't even consider it without 6+ months of cash-flow). We have extremely thin margins, and every cent of profit goes towards improving our fabrication systems, reducing our JIT fabrication tail, and on new product development. We simply would not have - and do not have - the cash necessary to re-fabricate and re-send parcels.


Might I ask you why it is that I care how thin your profit margins are? When I'm sitting in the business I run and a customer brings a complaint to me about a certain product, I don't sit there and explain to the customer how I make such a crappy profit margin on that item. I fix the situation and don't give excuses. The customer doesn't care about all of the excuses you can come up with. The customer wants ANSWERS not excuses and that is the biggest thing I think you will learn from this experience. Don't tell me why it happened tell me how your going to fix my problem.

I completely understand that money is strapped tight but unfortunately fluffy if you can't financially back your products when issues like these happen than you shouldn't be in business. What if a customer for instance tried claiming that because the shipping presented to us showed as being 4-6 weeks on the website, and that we had assumed we would have those racks by that time they haven't been able to set up their mining rigs. In theory if someone really wanted to get creative they could try and make a claim against your company for hampering their ability to make money. I know this is far stretched but my point is that you clearly have very little additional funds to run your company. If a customer decided to be an ass and pull a stunt like this would it not basically bankrupt you in legal fees? Even if the claim is frivolous you would have to argue those claims and it would cost you thousands in attorney fees which you clearly don't have.  Why you would honestly admit that you have very little money in a open forum is beyond me because all that tells me is that if I EVER have a problem with your company on a future order I honestly have a VERY VERY slim chance of ever having it resolved. I never make my customers wait for me to receive the insurance claim on their parcels if they go missing. We all know that insurance claims sometimes take months, and this is completely unfair and unethical to ask a customer to wait that long. If you decided to reship the parcel and then the first one arrives and it isn't returned to your company, that is what I call the cost of doing business. I have shipped hundred dollar items before and then the package appears to go missing. I then receive a denied insurance request because somehow the item arrived still. I will email that customer ONCE asking them kindly with a prepaid shipping label to please return it. If the customer doesn't return the item I don't harass them I simply chalk that up to being part of doing business. You should of assumed that you would have small issues like this when shipping international and you should have allotted funds in case of a mistake like this.

I most definitely do appreciate you refunding my shipping costs. What I did explain to you privately was that I would actually prefer to receive my item over receiving a refund period. It isn't about how much I paid for shipping costs. It is about the fact that you falsely represented a delivery time frame to your customer who was expecting to have received their item by that time. In all honesty by the time this parcel gets here freaking AMD will probably have a new graphic card generation lol. I know its not your fault once the parcel is out of your hands but to blame not knowing who was affected as a reason for not fixing the situation is just pure ignorance. It's not mine or Wobbzzz fault that you don't have the funds to replace our orders at your own expense. I feel bad for you but from a business standpoint I really don't care how you fix it or what you do. All I care about is the fact that the items I have ordered will be on my door step by the end of March.

I would just like to end this by once again thanking you fluffy for your dedication and help in the matter. I think where you are wrong is by shifting the blame off of your company and yourself and onto any other excuse you can find. Please take responsibility for the mistake even if it wasn't your own. I really do thank you for the quick responses but someone must hold you accountable and unfortunately it seems that I have to be the one.



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March 03, 2014, 07:45:30 PM
 #133

...
I would just like to end this by once again thanking you fluffy for your dedication and help in the matter. I think where you are wrong is by shifting the blame off of your company and yourself and onto any other excuse you can find. Please take responsibility for the mistake even if it wasn't your own. I really do thank you for the quick responses but someone must hold you accountable and unfortunately it seems that I have to be the one.

No offense, but for someone recently starting a similar product line based on fluffy's designs, this statement comes off as a little arrogant and self-serving. I understand your sentiment, but at this point it seems like publicly lecturing fluffy on his business practices is more about belittling the competition then obtaining satisfaction as a customer. You can couch this in all the "please" and "thank yous" you want, but this just makes you sound condescending.

Good luck with your business.
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March 03, 2014, 08:13:13 PM
 #134

I'm not a business owner myself but Josh echoes a lot of the sentiments I have as a customer towards this situation. He put them together more eloquently then I would have been able to. As Josh said, I also appreciate the good faith gesture in the form of a shipping refund as equally as I appreciate fluffy's dedication to responding to our persistent reflection of this situation in a thread where he's trying to promote his product. However, what's most important to me is receiving the product that I paid for in a timely manner. I would prefer to not give the hardware store any more fiat for crate frame materials when I have two outstanding looking frames on the way that will fill my needs.


As mentioned in private to both of you, I was and am waiting on feedback that will help me determine how long before your respective parcels arrive.


Fluffy, when are you expecting feedback for an expected delivery?
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March 03, 2014, 08:19:03 PM
 #135

...
I would just like to end this by once again thanking you fluffy for your dedication and help in the matter. I think where you are wrong is by shifting the blame off of your company and yourself and onto any other excuse you can find. Please take responsibility for the mistake even if it wasn't your own. I really do thank you for the quick responses but someone must hold you accountable and unfortunately it seems that I have to be the one.

No offense, but for someone recently starting a similar product line based on fluffy's designs, this statement comes off as a little arrogant and self-serving. I understand your sentiment, but at this point it seems like publicly lecturing fluffy on his business practices is more about belittling the competition then obtaining satisfaction as a customer. You can couch this in all the "please" and "thank yous" you want, but this just makes you sound condescending.

Good luck with your business.

I think you're referring to damnsammit... see his sig.

And to this I say that damnsammit has been pretty chill about this situation other echoing his worry that he may not have his product by the time he moves out of his house.

Click the link in damnsammit's sig. He clearly states that Josh is his business partner in the OP, and Josh is the first poster with this comment...

Hey everyone I just wanted to also post in our topic so that you can easily find my profile to send me a message. I am available and more than happy to answer any questions about potential orders. Please feel free to PM me any questions at all.
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March 03, 2014, 08:32:11 PM
 #136

...
I would just like to end this by once again thanking you fluffy for your dedication and help in the matter. I think where you are wrong is by shifting the blame off of your company and yourself and onto any other excuse you can find. Please take responsibility for the mistake even if it wasn't your own. I really do thank you for the quick responses but someone must hold you accountable and unfortunately it seems that I have to be the one.

No offense, but for someone recently starting a similar product line based on fluffy's designs, this statement comes off as a little arrogant and self-serving. I understand your sentiment, but at this point it seems like publicly lecturing fluffy on his business practices is more about belittling the competition then obtaining satisfaction as a customer. You can couch this in all the "please" and "thank yous" you want, but this just makes you sound condescending.

Good luck with your business.

I think you're referring to damnsammit... see his sig.

And to this I say that damnsammit has been pretty chill about this situation other echoing his worry that he may not have his product by the time he moves out of his house.

Click the link in damnsammit's sig. He clearly states that Josh is his business partner in the OP, and Josh is the first poster with this comment...

Hey everyone I just wanted to also post in our topic so that you can easily find my profile to send me a message. I am available and more than happy to answer any questions about potential orders. Please feel free to PM me any questions at all.

Heh, I didn't do my research. Post deleted Smiley
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March 03, 2014, 08:35:07 PM
 #137

Fluff,

Thanks for responding.

In response to this -

- We are not a going concern, we are a bootstrapped startup. That means we have no overdraft facility (the bank won't even consider it without 6+ months of cash-flow). We have extremely thin margins, and every cent of profit goes towards improving our fabrication systems, reducing our JIT fabrication tail, and on new product development. We simply would not have - and do not have - the cash necessary to re-fabricate and re-send parcels.


Might I ask you why it is that I care how thin your profit margins are? When I'm sitting in the business I run and a customer brings a complaint to me about a certain product, I don't sit there and explain to the customer how I make such a crappy profit margin on that item. I fix the situation and don't give excuses. The customer doesn't care about all of the excuses you can come up with. The customer wants ANSWERS not excuses and that is the biggest thing I think you will learn from this experience. Don't tell me why it happened tell me how your going to fix my problem.

I completely understand that money is strapped tight but unfortunately fluffy if you can't financially back your products when issues like these happen than you shouldn't be in business. What if a customer for instance tried claiming that because the shipping presented to us showed as being 4-6 weeks on the website, and that we had assumed we would have those racks by that time they haven't been able to set up their mining rigs. In theory if someone really wanted to get creative they could try and make a claim against your company for hampering their ability to make money. I know this is far stretched but my point is that you clearly have very little additional funds to run your company. If a customer decided to be an ass and pull a stunt like this would it not basically bankrupt you in legal fees? Even if the claim is frivolous you would have to argue those claims and it would cost you thousands in attorney fees which you clearly don't have.  Why you would honestly admit that you have very little money in a open forum is beyond me because all that tells me is that if I EVER have a problem with your company on a future order I honestly have a VERY VERY slim chance of ever having it resolved. I never make my customers wait for me to receive the insurance claim on their parcels if they go missing. We all know that insurance claims sometimes take months, and this is completely unfair and unethical to ask a customer to wait that long. If you decided to reship the parcel and then the first one arrives and it isn't returned to your company, that is what I call the cost of doing business. I have shipped hundred dollar items before and then the package appears to go missing. I then receive a denied insurance request because somehow the item arrived still. I will email that customer ONCE asking them kindly with a prepaid shipping label to please return it. If the customer doesn't return the item I don't harass them I simply chalk that up to being part of doing business. You should of assumed that you would have small issues like this when shipping international and you should have allotted funds in case of a mistake like this.

I most definitely do appreciate you refunding my shipping costs. What I did explain to you privately was that I would actually prefer to receive my item over receiving a refund period. It isn't about how much I paid for shipping costs. It is about the fact that you falsely represented a delivery time frame to your customer who was expecting to have received their item by that time. In all honesty by the time this parcel gets here freaking AMD will probably have a new graphic card generation lol. I know its not your fault once the parcel is out of your hands but to blame not knowing who was affected as a reason for not fixing the situation is just pure ignorance. It's not mine or Wobbzzz fault that you don't have the funds to replace our orders at your own expense. I feel bad for you but from a business standpoint I really don't care how you fix it or what you do. All I care about is the fact that the items I have ordered will be on my door step by the end of March.

I would just like to end this by once again thanking you fluffy for your dedication and help in the matter. I think where you are wrong is by shifting the blame off of your company and yourself and onto any other excuse you can find. Please take responsibility for the mistake even if it wasn't your own. I really do thank you for the quick responses but someone must hold you accountable and unfortunately it seems that I have to be the one.

Josh,

I find your reply confusing. I have been as transparent as possible because the minute anyone running a Bitcoin-related business is cagey, everyone screams "mtgox!" and "bitcoinica!" and "scam!" So many customers just long for honesty and transparency - even if that means admitting that things are not 100% at the moment. Yet my transparency is met with replies such as yours which effectively encourages a lack of transparency? I must admit, that sort of attitude doesn't bode well for you given you that you have positioned yourself in direct competition to us.

Whilst I appreciate you telling me how to run my business, you are an external third-party, a direct competitor no less, unfamiliar with the dynamics of the company, of the group, or even of my personal ethics. You have never been in my situation, it is a logical impossibility, so you cannot tell me how you would react or how you would have dealt with matters. You can only speak hypothetically based on an external view and filled with competitor-bias.

I'd like to point out - again - that your situation was brought to my attention recently, a few weeks ago. I could not react in an unmeasured way and have some sort of knee-jerk reaction, as I needed to first establish 1) did this occur or is someone just trying to game the system or troll us (given that it was so very pubic and not handled privately), 2) assuming there was an error on our side, how many were affected by it, 3) of those affected, how many had already received their parcel or were close to receiving their parcel, 4) given all of this, for those that are affected and are seriously outside of the expected bounds, what restitution could be made? You misunderstand my statement that we could not afford to blanket re-fabricate and re-ship 500 orders with some sort of admission of being cash strapped and unable to solve your person problem - that is absolutely not the case. It should be clear from my statements that I was referencing the entirety of the problem and not two orders specifically, I apologise if that was somehow unclear.

Is this extremely measured approach the way we deal with every issue? No - on a case by case basis we try to please customers as best we can, including: re-sending a parcel where a person paid for an upgrade to faster shipping and it was not updated on our backend the day after the error was pointed out or helping a customer realise that he had ordered parts of the Arianna grid without a sidepiece and immediately - at our expense - shipping the extra pieces to him so that they arrive before he receives the rest of his order. We acknowledge where we have screwed up or even where we can foresee a customer is going to receive something unworkable, and we try to make it right, but it has to be within the bounds of what can reasonably be expected especially where the extent of a mistake is unknowable.

As Zoella has noted, this situation has gotten quite complicated as any of your responses are unavoidably laced with bias as a direct competitor. Rather than a continuous back-and-forth, maybe we should put this very public debate aside. I will be in a position to resolve your delivery once I have received the feedback I am expecting, and then this matter can be closed. If you have any further comments, questions, or thoughts, please feel free to address them in private with me, as that is more appropriate given the nature of the situation.

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March 03, 2014, 08:37:01 PM
 #138

Fluffy, when are you expecting feedback for an expected delivery?

On your parcel in particular (different transit dates, so slightly different routes) I am expecting feedback on Wednesday morning, so I will be in a better position to know how to proceed with resolving yours then:)

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March 04, 2014, 06:56:31 PM
 #139

fluffy,

my order# is 952.  ordered on Dec 9th, 2013 , "shipped/bag out" on Jan 9th, 2014

Question for you:  Where the fuck are my frames?

Thanks

The shipping method you chose during checkout was Surface Mail. Delivery and returns policy with timelines for the different shipping methods is here. We're still within the expected transit time period for the shipping method you chose, but I will add it to the list to query later this week:)

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March 04, 2014, 07:31:04 PM
 #140


FYI, happy to report that my order is making progress.

EMS parcel left the South Africa on Feb-28, and it already arrived in Canada today (Mar-3). Now it's just waiting for customs and local postal delivery from Quebec to Ontario.



CanadaPost attempted delivery of Fluffy's parcel to my home today; that's 5 days transit (including weekend) with EMS from South Africa to Canada.  Grin
Fluffy, do yourself a favor and remove surface mail option asap.
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March 04, 2014, 07:33:37 PM
 #141


FYI, happy to report that my order is making progress.

EMS parcel left the South Africa on Feb-28, and it already arrived in Canada today (Mar-3). Now it's just waiting for customs and local postal delivery from Quebec to Ontario.



CanadaPost attempted delivery of Fluffy's parcel to my home today; that's 5 days transit (including weekend) with EMS from South Africa to Canada.  Grin
Fluffy, do yourself a favor and remove surface mail option asap.


It's going off this week, I'm getting *special* rates that I'll be updating everything with, and then surface mail is gone:)

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March 05, 2014, 02:13:47 AM
 #142

fluffy,

my order# is 952.  ordered on Dec 9th, 2013 , "shipped/bag out" on Jan 9th, 2014

Question for you:  Where the fuck are my frames?

Thanks

My order# is 885. Ordered on December 4, 2013, "shipped/bag out" on Jan 14th, 2014 -- funny that I ordered mine before af_newbie and it shipped after his did.

Also just like af_newbie -- I still don't have it.

Really disappointing that I have to wait "up to 10 weeks". But we're almost at March 18 (10th week) so...if it isn't here by then, I will be demanding a refund.

MD
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March 05, 2014, 05:20:51 AM
 #143

Order 1061 here.  Item has been "Shipped, pending customs check" since January 14.  The whole thing is becoming a bit tedious.
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March 05, 2014, 05:22:45 AM
 #144

Order 1061 here.  Item has been "Shipped, pending customs check" since January 14.  The whole thing is becoming a bit tedious.

It's got a tracking number on my backend - are you not seeing seeing the "Shipped to Customer" status with the tracking number? Email info@openrigs.com and someone will provide it manually for you:)

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March 05, 2014, 06:45:03 PM
 #145

...
I would just like to end this by once again thanking you fluffy for your dedication and help in the matter. I think where you are wrong is by shifting the blame off of your company and yourself and onto any other excuse you can find. Please take responsibility for the mistake even if it wasn't your own. I really do thank you for the quick responses but someone must hold you accountable and unfortunately it seems that I have to be the one.

No offense, but for someone recently starting a similar product line based on fluffy's designs, this statement comes off as a little arrogant and self-serving. I understand your sentiment, but at this point it seems like publicly lecturing fluffy on his business practices is more about belittling the competition then obtaining satisfaction as a customer. You can couch this in all the "please" and "thank yous" you want, but this just makes you sound condescending.

Good luck with your business.

I think you're referring to damnsammit... see his sig.

And to this I say that damnsammit has been pretty chill about this situation other echoing his worry that he may not have his product by the time he moves out of his house.

Click the link in damnsammit's sig. He clearly states that Josh is his business partner in the OP, and Josh is the first poster with this comment...

Hey everyone I just wanted to also post in our topic so that you can easily find my profile to send me a message. I am available and more than happy to answer any questions about potential orders. Please feel free to PM me any questions at all.

My opinion on fluffy's business practices are in no way influenced in the rigs I am starting to build with Sam. I am a paying customer of fluffys and I began the business because of fluffy and the unfortunate shipping times form South Africa. I actually first contacted fluffy and asked if he would be willing to sell to me in large quantities of 100-200 rigs at a time to carry and warehouse in the USA to sell for him and his company. He never responded at all to my requests. I honestly would never bash another company in their own thread to try and promote mine and in no way am I trying to do that. I do apologize if anyone sees it as that but I honestly just want my product and look forward to using it. I admire the rigs that fluffy has created and think they look absolutely wonderful not to mention his great website.

I do on the other hand plan to call out the problems I see and I do expect quality customer service. I work and run another business other than the rig business that you see and that is where I am pulling my opinions from.

Not trying to hurt or degrade Fluffy or promote myself. I will gladly post a review of the rig once I receive it in favor of Fluffy if I find that it is great quality like I expect it to be. I give credit where credit is due.

Out of respect for Fluffy though I will continue any further discussion with him privately via PM as to not construe that I am simply posting and complaining to make him look bad, or to try and promote the new business venture I am participating in.

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March 05, 2014, 06:59:48 PM
 #146

i am really pissed off!!!
Code:
Order ID: 748
Date Ordered: 30/11/2013
shipping status
Code:
TRACKING
LINE TYPE DATE TIME BRANCH COMMENTS
1 Comment 2014/01/23 10:47 CAPEMAIL INTERNATIONAL (HUB) Insert item into bag Out
2 In transit 2014/01/22 02:10 CAPEMAIL (HUB)
3 In transit 2014/01/21 15:27 GEORGE (HUB)
4 Item accepted by branch 2014/01/21 12:03 PLETTENBERGBAAI
and why the hell are some later orders shipped before my order?
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March 05, 2014, 07:05:27 PM
 #147

i am really pissed off!!!
Code:
Order ID: 748
Date Ordered: 30/11/2013
shipping status
Code:
TRACKING
LINE TYPE DATE TIME BRANCH COMMENTS
1 Comment 2014/01/23 10:47 CAPEMAIL INTERNATIONAL (HUB) Insert item into bag Out
2 In transit 2014/01/22 02:10 CAPEMAIL (HUB)
3 In transit 2014/01/21 15:27 GEORGE (HUB)
4 Item accepted by branch 2014/01/21 12:03 PLETTENBERGBAAI
and why the hell are some later orders shipped before my order?

For the shipping method you selected we're still within the published transit time on the delivery and returns policy you agreed to during checkout.

To answer your second question, we hand them to customs in the order we receive them, but customs splits them out based on where they're going (EMS parcels depart from JIMC, surface mail from Cape Town harbour via Capemail, and Aramex parcels are collected from customs after an OBC). Even after that they process it in no particular order - sometimes if there isn't a vessel available they'll keep parcels bound for that destination there before finalising the documentation and releasing them, which means surface mail parcels have it worst of everyone.

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March 05, 2014, 07:06:38 PM
 #148

My opinion on fluffy's business practices are in no way influenced in the rigs I am starting to build with Sam. I am a paying customer of fluffys and I began the business because of fluffy and the unfortunate shipping times form South Africa. I actually first contacted fluffy and asked if he would be willing to sell to me in large quantities of 100-200 rigs at a time to carry and warehouse in the USA to sell for him and his company. He never responded at all to my requests. I honestly would never bash another company in their own thread to try and promote mine and in no way am I trying to do that. I do apologize if anyone sees it as that but I honestly just want my product and look forward to using it. I admire the rigs that fluffy has created and think they look absolutely wonderful not to mention his great website.

I do on the other hand plan to call out the problems I see and I do expect quality customer service. I work and run another business other than the rig business that you see and that is where I am pulling my opinions from.

Not trying to hurt or degrade Fluffy or promote myself. I will gladly post a review of the rig once I receive it in favor of Fluffy if I find that it is great quality like I expect it to be. I give credit where credit is due.

Out of respect for Fluffy though I will continue any further discussion with him privately via PM as to not construe that I am simply posting and complaining to make him look bad, or to try and promote the new business venture I am participating in.

No harm, no foul! I get where you're coming from, and despite the unique situation we are in I won't hold back from providing the best service I can to you and Sam:)

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March 05, 2014, 11:28:12 PM
 #149

I feel I've been scammed. My last post was deleted by fluffypony. Apparently if you wait over 45 days then paypal wont let you dispute the charge. Well it's been 3 months and I see no product. I am call my credit card company right now. Don't fall for this scam.
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March 06, 2014, 01:41:45 AM
 #150

I feel I've been scammed. My last post was deleted by fluffypony. Apparently if you wait over 45 days then paypal wont let you dispute the charge. Well it's been 3 months and I see no product. I am call my credit card company right now. Don't fall for this scam.

I don't think it's fair to call it a scam. You misunderstood the shipping times like a lot of other people.  I am order 767 and still waiting.  Although I'm losing faith I'll ever receive it because I'll be moving before the end of March. :-/

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March 06, 2014, 01:50:22 AM
 #151

I feel I've been scammed. My last post was deleted by fluffypony. Apparently if you wait over 45 days then paypal wont let you dispute the charge. Well it's been 3 months and I see no product. I am call my credit card company right now. Don't fall for this scam.

I don't think it's fair to call it a scam. You misunderstood the shipping times like a lot of other people.  I am order 767 and still waiting.  Although I'm losing faith I'll ever receive it because I'll be moving before the end of March. :-/

Holding thumbs for that, because if it gets RTS'd we pay return shipping on it...lol

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March 06, 2014, 05:40:07 AM
 #152

I feel I've been scammed. My last post was deleted by fluffypony. Apparently if you wait over 45 days then paypal wont let you dispute the charge. Well it's been 3 months and I see no product. I am call my credit card company right now. Don't fall for this scam.

I don't think it's fair to call it a scam. You misunderstood the shipping times like a lot of other people.  I am order 767 and still waiting.  Although I'm losing faith I'll ever receive it because I'll be moving before the end of March. :-/



It's delivered by USPS, so a simple change of address should cover it.
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March 06, 2014, 05:50:44 AM
 #153

I feel I've been scammed. My last post was deleted by fluffypony. Apparently if you wait over 45 days then paypal wont let you dispute the charge. Well it's been 3 months and I see no product. I am call my credit card company right now. Don't fall for this scam.

I don't think it's fair to call it a scam. You misunderstood the shipping times like a lot of other people.  I am order 767 and still waiting.  Although I'm losing faith I'll ever receive it because I'll be moving before the end of March. :-/



It's delivered by USPS, so a simple change of address should cover it.

Well, my history of dealing with USPS and change of addresses give it about a 50/50 chance of ever making it to me... lol

The last time I changed addresses, not only did I not receive my mail, but I also received someone elses mail for almost a year!
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March 06, 2014, 06:29:22 AM
 #154

Hi,

 I made my order in December last year and until now I still don't have valid tracking... (2 tracking numbers sent, one not working at all the other shows last scan in 2012).

Can I have a refund please, I don't think anything will arrive, ever. I have been more than patient. Order #1221.

Thank you.
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March 06, 2014, 06:32:43 AM
 #155

Hi,

 I made my order in December last year and until now I still don't have valid tracking... (2 tracking numbers sent, one not working at all the other shows last scan in 2012).

Can I have a refund please, I don't think anything will arrive, ever. I have been more than patient. Order #1221.

Thank you.

Just checked your order history - the first one was captured incorrectly, the second one is the correct tracking number (hence the "Apologies, please disregard the previous tracking number as it was incorrect." message that accompanied it). I'll double-check that second number against the hard copy when I'm in the office just to make sure it is correct:)

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March 06, 2014, 06:39:41 AM
 #156

Hi,

 I made my order in December last year and until now I still don't have valid tracking... (2 tracking numbers sent, one not working at all the other shows last scan in 2012).

Can I have a refund please, I don't think anything will arrive, ever. I have been more than patient. Order #1221.

Thank you.

Just checked your order history - the first one was captured incorrectly, the second one is the correct tracking number (hence the "Apologies, please disregard the previous tracking number as it was incorrect." message that accompanied it). I'll double-check that second number against the hard copy when I'm in the office just to make sure it is correct:)

PARCEL TRACKING RESULTS
Item Number: +++ was last scanned on: 2012/06/07 at 03:39
Location last scanned: CAPEMAIL (HUB)
Currently has status of: In transit
TRACKING
LINE    TYPE   DATE   TIME   BRANCH   COMMENTS
1   In transit   2012/06/07   03:39   CAPEMAIL (HUB)   
2   Item accepted by branch   2012/06/05   15:22   N1-STAD / CITY   

You shipped it 2 years ago?
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March 06, 2014, 06:42:31 AM
 #157

Just checked your order history - the first one was captured incorrectly, the second one is the correct tracking number (hence the "Apologies, please disregard the previous tracking number as it was incorrect." message that accompanied it). I'll double-check that second number against the hard copy when I'm in the office just to make sure it is correct:)

PARCEL TRACKING RESULTS
Item Number: +++ was last scanned on: 2012/06/07 at 03:39
Location last scanned: CAPEMAIL (HUB)
Currently has status of: In transit
TRACKING
LINE    TYPE   DATE   TIME   BRANCH   COMMENTS
1   In transit   2012/06/07   03:39   CAPEMAIL (HUB)   
2   Item accepted by branch   2012/06/05   15:22   N1-STAD / CITY   

You shipped it 2 years ago?

Ah - did we forget to mention our pre-emptive shipping service during checkout? It uses a tiny gypsy woman with a bit of a beard, locked in a small caravan with a crystal ball, telling us who will order in a few years time. We're shipping 2017 orders now because the South African postal service is so bad that it might actually arrive by then:-P

Seriously, though, sounds like it's either a re-used number that hasn't been scanned OR it's the wrong number - myself or one of our support staff will come back to you within the next few hours.

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March 06, 2014, 06:44:17 AM
 #158



PARCEL TRACKING RESULTS
Item Number: +++ was last scanned on: 2012/06/07 at 03:39
Location last scanned: CAPEMAIL (HUB)
Currently has status of: In transit
TRACKING
LINE    TYPE   DATE   TIME   BRANCH   COMMENTS
1   In transit   2012/06/07   03:39   CAPEMAIL (HUB)   
2   Item accepted by branch   2012/06/05   15:22   N1-STAD / CITY   

You shipped it 2 years ago?


You mean you didn't place your order from one of these?!



FYI, this movie really messed me up as a kid since I was like 4 when I saw it and I associated with "Back" with "Future" so i was thoroughly confused with "Future" and "Past" until like 2nd grade.... lol (sorry to derail)



EDIT:  And this is why Fluffy could rape my mother and I would still like the guy...

Ah - did we forget to mention our pre-emptive shipping service during checkout? It uses a tiny gypsy woman with a bit of a beard, locked in a small caravan with a crystal ball, telling us who will order in a few years time. We're shipping 2017 orders now because the South African postal service is so bad that it might actually arrive by then:-P

EL OH EFFING EL
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March 06, 2014, 06:45:21 AM
 #159

You mean you didn't place your order from one of these?!



FYI, this movie really messed me up as a kid since I was like 4 when I saw it and I associated with "Back" with "Future" so i was thoroughly confused with "Future" and "Past" until like 2nd grade.... lol (sorry to derail)



So the Ghost of Christmas Past must've been really confusing;)

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March 06, 2014, 01:18:25 PM
 #160

I feel I've been scammed. My last post was deleted by fluffypony. Apparently if you wait over 45 days then paypal wont let you dispute the charge. Well it's been 3 months and I see no product. I am call my credit card company right now. Don't fall for this scam.

I don't think it's fair to call it a scam. You misunderstood the shipping times like a lot of other people.  I am order 767 and still waiting.  Although I'm losing faith I'll ever receive it because I'll be moving before the end of March. :-/



It's delivered by USPS, so a simple change of address should cover it.

Well, my history of dealing with USPS and change of addresses give it about a 50/50 chance of ever making it to me... lol

The last time I changed addresses, not only did I not receive my mail, but I also received someone elses mail for almost a year!

I was going to say, "ouch, that sux", but then I realized I was not shocked at all. So perhaps I should just say, "ahh, the joys of USPS".

Doc: Right on the tick! Amazing, absolutely amazing. Too bad the post office isn't as efficient as the weather service.


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March 06, 2014, 01:20:57 PM
 #161

EDIT:  And this is why Fluffy could rape my mother and I would still like the guy...

Ah - did we forget to mention our pre-emptive shipping service during checkout? It uses a tiny gypsy woman with a bit of a beard, locked in a small caravan with a crystal ball, telling us who will order in a few years time. We're shipping 2017 orders now because the South African postal service is so bad that it might actually arrive by then:-P

EL OH EFFING EL

Just saw the edit now...just to be sure, Dorothy Mantooth is a saint and I would never do that:-P

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March 06, 2014, 02:22:05 PM
 #162

i am really pissed off!!!
Code:
Order ID: 748
Date Ordered: 30/11/2013
shipping status
Code:
TRACKING
LINE TYPE DATE TIME BRANCH COMMENTS
1 Comment 2014/01/23 10:47 CAPEMAIL INTERNATIONAL (HUB) Insert item into bag Out
2 In transit 2014/01/22 02:10 CAPEMAIL (HUB)
3 In transit 2014/01/21 15:27 GEORGE (HUB)
4 Item accepted by branch 2014/01/21 12:03 PLETTENBERGBAAI
and why the hell are some later orders shipped before my order?

For the shipping method you selected we're still within the published transit time on the delivery and returns policy you agreed to during checkout.

To answer your second question, we hand them to customs in the order we receive them, but customs splits them out based on where they're going (EMS parcels depart from JIMC, surface mail from Cape Town harbour via Capemail, and Aramex parcels are collected from customs after an OBC). Even after that they process it in no particular order - sometimes if there isn't a vessel available they'll keep parcels bound for that destination there before finalising the documentation and releasing them, which means surface mail parcels have it worst of everyone.

yes but no one has told me that my order will need nearly two months for producing and shipping!
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March 06, 2014, 02:25:57 PM
 #163

yes but no one has told me that my order will need nearly two months for producing and shipping!

100% - it shouldn't have taken that long. We gave it to customs on 2013/12/23, which was in line with our expected timelines, and they really should have gotten it out sooner. It's one of the reasons we're taking surface mail away as a shipping option; they process EMS parcels faster (possibly only when it gets up to JIMC? I have no idea), but the surface mail parcels they let hang around till they feel like doing something about it. I know that it doesn't help in retrospect, but we are trying to improve and get better:)

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March 06, 2014, 03:05:57 PM
 #164

I am again waiting on something which is not happening either

You claimed to send me the postage return on paypal

This far i see nothing paid to my paypal from you and ofcourse still no package.

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March 06, 2014, 03:07:52 PM
 #165

I am again waiting on something which is not happening either

You claimed to send me the postage return on paypal

This far i see nothing paid to my paypal from you and ofcourse still no package.

I'm away from my desk at the moment - but I'll take a looksie when I'm back, I could've sworn I did the partial refund earlier this week. Sorry about that!

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March 06, 2014, 03:13:46 PM
 #166

I am again waiting on something which is not happening either

You claimed to send me the postage return on paypal

This far i see nothing paid to my paypal from you and ofcourse still no package.

Also - just checked the tracking on my phone, looks like it hit the Netherlands at 10:45am today, so I assume you'll receive it within the next couple of days:) You can contact PostNL to see if there is a customs process or if it'll just go straight through (it should go straight through).

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March 06, 2014, 04:54:59 PM
 #167

Well if thats the case i can not see it (yet)
Every package from and to me should become visible in the online postnl program
This far i can not see anything yet.
But if it arrives i still think such a insane long wait is not very good
I do understand that you had startup problems, when i ordered but november till march is way overdue.
The fact that i kept my calm for so many months does not mean i am/was not concerned.
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March 06, 2014, 04:58:06 PM
 #168

Well if thats the case i can not see it (yet)
Every package from and to me should become visible in the online postnl program
This far i can not see anything yet.
But if it arrives i still think such a insane long wait is not very good
I do understand if you had startup problems, when i ordered but november till march is way overdue.
The fact that i kept my calm for so many months does not mean i am/was not concerned.

Absolutely - that's the main reason we're removing surface mail, so that future orders don't experience the 8 weeks of transit you have:)

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March 07, 2014, 07:46:49 AM
 #169


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March 07, 2014, 04:08:27 PM
 #170

Is that the captain of the ship?
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March 07, 2014, 04:25:48 PM
 #171

Is that the captain of the ship?

I wish! It's just the Minister of Slow Shipments and Customs Delays in the glorious Republic of South Africa, and he's here to answer questions!

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March 07, 2014, 04:43:00 PM
 #172

Is that the captain of the ship?

I wish! It's just the Minister of Slow Shipments and Customs Delays in the glorious Republic of South Africa, and he's here to answer questions!

Can we mail him a letter? Surface mail of course...  Grin
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March 07, 2014, 04:56:21 PM
 #173


yes but no one has told me that my order will need nearly two months for producing and shipping!

very true.
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March 07, 2014, 05:11:43 PM
 #174

Hahaha awesome video.
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March 07, 2014, 06:48:52 PM
 #175

Is that the captain of the ship?

I wish! It's just the Minister of Slow Shipments and Customs Delays in the glorious Republic of South Africa, and he's here to answer questions!

Can we mail him a letter? Surface mail of course...  Grin

His preferred communication method is Hand Delivery By Giraffe

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March 09, 2014, 05:18:01 AM
 #176

Is that the captain of the ship?

I wish! It's just the Minister of Slow Shipments and Customs Delays in the glorious Republic of South Africa, and he's here to answer questions!

Can we mail him a letter? Surface mail of course...  Grin

His preferred communication method is Hand Delivery By Giraffe, with 3 broken legs.

 Grin

When the subject of buying BTC with Paypal comes up, I often remember this: 

Insanity: doing the same thing over and over again and expecting different results.

Albert Einstein
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March 10, 2014, 09:32:24 PM
 #177

Just received my three rig frames ordered on Dec 9th, 2013.  Thank you so fucking much fluffy.

If anyone in the Toronto area wants them, I'm selling them for $120 for all three of them.

They are Vitalia model, 6 GPU model, with "Full Thumbscrew Set" add on.  They come unassembled.

I paid over $300 for this shit.

PM if you are interested.

Awesome - transit time of 9.14 weeks, which is within bounds and is what we've come to expect for surface mail to North America:)

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March 11, 2014, 01:26:55 PM
 #178

How is it they can get a damn boat to Canada quicker than the US. sigh...
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March 11, 2014, 01:29:03 PM
 #179

How is it they can get a damn boat to Canada quicker than the US. sigh...

I know:( Canada has all the cool stuff...free healthcare, Canadian Mounties, boats that get there faster...we should move there!

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March 11, 2014, 03:53:37 PM
 #180

canada does NOT have free health care, get that idea out of your head.
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March 11, 2014, 03:56:11 PM
 #181

canada does NOT have free health care, get that idea out of your head.

Yeah I know, was just kidding;) Here we pay the equivalent of aout $250/month for my wife and I, and that doesn't include dental or non-chronic medication or anything you'd actually use. Gah.

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March 11, 2014, 04:04:12 PM
 #182

canada does NOT have free health care, get that idea out of your head.

I think we do have free healthcare. As "free" as it can be, i.e. you don't have to pay to see a doctor, or to be treated at the hospital.

All we need is just some better weather... I am sick of this long winter  Sad
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March 11, 2014, 08:07:36 PM
 #183

I feel I've been scammed. My last post was deleted by fluffypony. Apparently if you wait over 45 days then paypal wont let you dispute the charge. Well it's been 3 months and I see no product. I am call my credit card company right now. Don't fall for this scam.

I don't think it's fair to call it a scam. You misunderstood the shipping times like a lot of other people.  I am order 767 and still waiting.  Although I'm losing faith I'll ever receive it because I'll be moving before the end of March. :-/



I didn't misunderstand. I've been waiting over 10 weeks since it was shipped, which took a month from the time of order. I would say I've been pretty patient considering its been 3 months since I placed the order. I don't think anything is coming.
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March 11, 2014, 08:12:14 PM
 #184

I didn't misunderstand. I've been waiting over 10 weeks since it was shipped, which took a month from the time of order. I would say I've been pretty patient considering its been 3 months since I placed the order. I don't think anything is coming.

I must correct you there, I'm afraid - both CN028931505ZA and CN028931505ZA went into transit on 2014/01/21, so it's been just on 7 weeks by my calculation.

Edit: also, what do you mean "I don't think anything is coming"? I couldn't get all these parcels to track on all the global tracking sites except by some magical conspiracy...?