The Rock Trading Scam www.therocktrading.com Exchange Review fraud truffa

[Coinfan]

As soon as the Arbitrator will send us your Identity information, assuming you are the owner, we will release funds promptly.

As a second solution, you can upload your id's and we will speed up the process.

For us it is the same. It is only up to you.

Thank you!

The Rock CFO just confessed what has been obvious for everyone since the start: he knows (and always knew) that there wasn't any security issue and that the money is mine.

So, he confessed that he was lying everytime he suggested that I had hacked my account or that I was some kind of criminal. The Arbitrator will receive a scan of his confession and will make him pay for this.

He now says he is doing all of this only because he wants to know my identity.

Of course, this is ridiculous. No one would ruin the reputation of his exchange, breach Italian Law and several rules of their own TOS and assume the risks he is taking, just to know a customer. Does he think we are all stupid?

Even if this was true, he has to know that he has no right to blackmail a customer to send documents under threat of keeping his money "forever" if there are no security reasons. Current Italian Law and their own TOS/FAQ are more than clear on this.

He was hoping I had some tax problem or something like this and this mess wouldn't end on the authorities hands and he would keep "blocking" my money "forever", as he confessed he was ready to do. He now knows he was completely wrong.

But somehow he seems to still hope that the Arbitrator will send this all away. I never seen someone like this before. Tell me about denial of reality.

Anyway, one of the requests on the complaint is that the Rock Trading exchange should not be informed about any personal details since they accept anonymous accounts and have no right to know their customer in this case under their own TOS/FAQ or Italian Law.

The Rock´s CFO is claiming they didn't receive yet any personal information. If this is truth, this means that the european system respected the request, even if they have as policy the exchange of all information in order to allow a settlement between the parties.

I think the Italian Arbitrator will do exactly the same thing. They will lose also on this.

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[Coinfan]

Taking in account that the complaint to the european system/Arbitro Bancario Finanziario was made with full disclose of identity, if they win the case, the Arbitrator will send all details to them.

Therefore, they would never have this reason to keep my money blocked until the decision.

If they keep blocking my money this will confirm to everyone, including the Arbitrator, that they are just trying to gain time, hoping this will somehow go away and they will be able to keep the money blocked "forever".

[JollyGood]

Taking in account that the complaint to the european system/Arbitro Bancario Finanziario was made with full disclose of identity, if they win the case, the Arbitrator will send all details to them.

Therefore, they would never have a legitimate reason to keep my money blocked until the decision.

If they keep blocking my money this will confirm to everyone, including the Arbitrator, that they are just trying to gain time, hoping this will somehow go away and they will be able to keep the money blocked "forever".

They cannot hold on to your money, they will release your funds after the Arbitration is over.

They have been shamed and humiliated. They tried to selective scam you and have been exposed. Now all that remains is how long they will keep up the stubborn attitude before they release the funds.

The Rock Trading have been stung by negative publicity and they will not recover from this. Shame on them for causing you so much hassle.

[Coinfan]

They cannot hold on to your money, they will release your funds after the Arbitration is over.

The Rock Trading CFO doesn't have a clue about what an arbitration is.

He wrote he is expecting "a call" from the Arbitrator. He thinks this is going to be decided on a friendly chat, between mates, that will end with a sympathetic pat on the shoulder.

[eliale]

They cannot hold on to your money, they will release your funds after the Arbitration is over.

The Rock Trading CFO doesn't have a clue about what an arbitration is.

He wrote he is expecting "a call" from the Arbitrator. He thinks this is going to be decided on a friendly chat, between mates, that will end with a sympathetic pat on the shoulder.

well, Arbitro Finanziario Bancario is a very good service we do have in Italy.  I already had the opportunity to work with them and I trust their professional approach (not via chat  ).

I do believe you made a good choice in selecting them and, as soon as they will contact us, we will be able to solve this long issue in accordance with current laws as we all agree.

Thank you!

[JollyGood]

They cannot hold on to your money, they will release your funds after the Arbitration is over.

The Rock Trading CFO doesn't have a clue about what an arbitration is.

He wrote he is expecting "a call" from the Arbitrator. He thinks this is going to be decided on a friendly chat, between mates, that will end with a sympathetic pat on the shoulder.

These fools really believed that you would give up but you showed them they will not be able to push you over and steal your funds.

Well done for fighting back against these scammers at Rock Trading.

[Coinfan]

They cannot hold on to your money, they will release your funds after the Arbitration is over.

The Rock Trading CFO doesn't have a clue about what an arbitration is.

He wrote he is expecting "a call" from the Arbitrator. He thinks this is going to be decided on a friendly chat, between mates, that will end with a sympathetic pat on the shoulder.

well, Arbitro Finanziario Bancario is a very good service we do have in Italy.  I already had the opportunity to work with them and I trust their professional approach (not via chat  ).

I do believe you made a good choice in selecting them and, as soon as they will contact us, we will be able to solve this long issue in accordance with current laws as we all agree.

Thank you!

I) They froze my withdrawals without any reason (if there was a reason, then not warning me about it was an even greater breach of their own TOS and Italian Law).

II) They refused to explain the reason of the block.

III) They didn't inform me about the block in order for me to keep paying trading fees and making new deposits for 8 months in clear breach of their own TOS. This is fraud and a scam.

IV) They blackmailed me to send my documents against their own FAQ/TOS.

V) They made public posts suggesting I was an hacker or some kind of criminal against all evidence of my property.

VI) They confessed they are willing to keep my money "forever".

VII) Recently, they confessed there isn't any security reason. They know the money is mine.

VIII) They also confessed they are holding my money just to know who I am, against their TOS and Italian Law. But they know that if they were right, the Arbitro would give them all details. But they don't care.

IX) They lied about European Law, Italian Law and the meaning of their TOS.

X) They are still keeping my money (35519 euro) after more than 1 year, even after the filling of the complaint, just inventing new excuses.

Etc, Etc.


But, somehow, they think they are going to walk out of this without consequences!


After the Arbitro, they better be prepared for the police.

[Phinnaeus Gage]

Taking in account that the complaint to the european system/Arbitro Bancario Finanziario was made with full disclose of identity, if they win the case, the Arbitrator will send all details to them.

Therefore, they would never have a legitimate reason to keep my money blocked until the decision.

If they keep blocking my money this will confirm to everyone, including the Arbitrator, that they are just trying to gain time, hoping this will somehow go away and they will be able to keep the money blocked "forever".

They cannot hold on to your money, they will release your funds after the Arbitration is over.

They have been shamed and humiliated. They tried to selective scam you and have been exposed. Now all that remains is how long they will keep up the stubborn attitude before they release the funds.

The Rock Trading have been stung by negative publicity and they will not recover from this. Shame on them for causing you so much hassle.

Aside @JollyGood:

"You're gonna need a bigger sig space to list ALL the scams in this space."

[JollyGood]

Aside @JollyGood:"You're gonna need a bigger sig space to list ALL the scams in this space."

   True

I will keep adding them to my signature as and when the scams appear and probably make the font smaller to squeeze as many in as possible. Somebody has to highlight the scams to protect the community.

[Coinfan]

JollyGood, I don't know what kind of criteria the forum uses to chose the moderators, but if they run a popular vote, you can count with mine.

By the way, there wasn't a real agreement on the use of the Arbitro Finanziario Bancario.

Under Italian Law, the Arbitro has automatic jurisdiction on financial or similar institutions, like The Rock Trading. Even if they didn't agree on its use, their consent wasn't necessary.

Their refusal to use it would be useless, would confirm their scam and grant them the close of the Rock and jail time.

The Arbitro Finanziario Bancario proceedings are exclusively in written. They can forget about friendly chats to try to influence the decision.

And the Arbitro has a long history of condemnations of big Banks, including italian banks: https://www.arbitrobancariofinanziario.it/decisioni/ricerca/ricerca.html?numero=&anno=2018

[Coinfan]

Update on the OP.

[JollyGood]

JollyGood, I don't know what kind of criteria the forum uses to chose the moderators, but if they run a popular vote, you can count with mine.

By the way, there wasn't a real agreement on the use of the Arbitro Finanziario Bancario.

Under Italian Law, the Arbitro has automatic jurisdiction on financial or similar institutions, like The Rock Trading. Even if they didn't agree on its use, their consent wasn't necessary.

Their refusal to use it would be useless, would confirm their scam and grant them the close of the Rock and jail time.

The Arbitro Finanziario Bancario proceedings are exclusively in written. They can forget about friendly chats to try to influence the decision.

And the Arbitro has a long history of condemnations of big Banks, including italian banks: https://www.arbitrobancariofinanziario.it/decisioni/ricerca/ricerca.html?numero=&anno=2018

Thank you Coinfan, you are very kind with your words. I just feel it is a duty on all us community members to try to help each other as and when we can.

As for this "Rock Trading" scam, they have already destroyed their reputation by their actions. I hope they will not be in a position to scam anybody again but it is clear they are selective scamming so from time to time others will come forward too and we have a duty to try to help each other.

[Coinfan]

As for this "Rock Trading" scam, they have already destroyed their reputation by their actions. I hope they will not be in a position to scam anybody again but it is clear they are selective scamming so from time to time others will come forward too and we have a duty to try to help each other.

On their scam, I bet the new tittle of this thread will make it much more visible on google.

[Coinfan]

The Rock Trading stopped lying about European Law that they knew it's inapplicable until Italy adopt it and now are putting their hopes on Italian Law.

Too bad, article 3, n.º 5, i), of the italian Legislative Decree No. 90 of 25 May 2017 on AML and KYC duties,  says that crypto exchanges are restrictively ("limitatamente") subject to this duties only on their operations of conversion from crypto to fiat. That is, to customers who ask for fiat withdrawals, which is not my case.

This Italian site is very clear about the meaning of this article 3, n.º 5, i).
https://citywire.it/news/regole-antiriciclaggio-anche-per-il-bitcoin/a1085876

"La scelta fatta dal Legislatore italiano, è stata quella di concentrare l’attenzione sugli scambiatori (“exchanger”), ovvero su coloro che convertono la valuta virtuale in reale e che sono gli unici soggetti che trattano in moneta reale o in altra valuta virtuale. Gli stessi, cambiando le criptovalute in moneta reale, effettueranno trasferimenti di denaro verso conti correnti di persone identificate."

Which means:

"The choice made by the Italian legislator was to focus attention on exchangers ("exchanger"), or on those who convert the virtual currency into real and who are the only subjects that deal in real money or in other virtual currency. The same, by changing the cryptocurrencies in real currency, will transfer money to current accounts of identified persons."

[JollyGood]

The Rock Trading stopped lying about European Law that they knew it's inapplicable until Italy adopt it and now are putting their hopes on Italian Law.

Too bad, article 3, n.º 5, i), of the italian Legislative Decree No. 90 of 25 May 2017 on AML and KYC duties,  says that crypto exchanges are restrictively ("limitatamente") subject to this duties only on their operations of conversion from crypto to fiat. That is, to customers who ask for fiat withdrawals, which is not my case.

This Italian site is very clear about the meaning of this article 3, n.º 5, i).
https://citywire.it/news/regole-antiriciclaggio-anche-per-il-bitcoin/a1085876

"La scelta fatta dal Legislatore italiano, è stata quella di concentrare l’attenzione sugli scambiatori (“exchanger”), ovvero su coloro che convertono la valuta virtuale in reale e che sono gli unici soggetti che trattano in moneta reale o in altra valuta virtuale. Gli stessi, cambiando le criptovalute in moneta reale, effettueranno trasferimenti di denaro verso conti correnti di persone identificate."

Which means:

"The choice made by the Italian legislator was to focus attention on exchangers ("exchanger"), or on those who convert the virtual currency into real and who are the only subjects that deal in real money or in other virtual currency. The same, by changing the cryptocurrencies in real currency, will transfer money to current accounts of identified persons."

What is the latest news with your case against the Rock Trading scammers?

[Coinfan]

What is the latest news with your case against the Rock Trading scammers?

Still no answer from the Arbitrator. They have a lot of cases.


Right now, the issue is being discussed on another one of their Italian threads:
https://bitcointalk.org/index.php?topic=330856.msg49932665#msg49932665

They just wrote a blatant lie, saying that what justified the initial block was that the account was dormant. They blocked my withdrawals on December 2017 when I just had sold all my bitcoins.

And I kept trading on the next months, even made a XRP deposit on 27 February 2017. And only asked for a withdrawal on August 2018! Yes, an hacker would make a new deposit and let the money there for months!

Moreover, they say they suspected of a security issue and kept me in the dark? What exchange doesn't inform the customer to his email or blocks also trading when it thinks there is an issue? It was me who have to go to them on August 2018, after 9 months of covert block!

They think people are stupid and will believe that they acted for security reasons with this behavior?

Moreover, their support on August didn't invoke any security issue. I have scans of all their messages.

The Arbitrator will receive a scan also of this lie.

[Coinfan]

Now they are breaching their duties of respecting the customer's privacy, by publishing openly personal details: https://bitcointalk.org/index.php?topic=330856.msg49989828#msg49989828

[eliale]

Do not worry, we are not going to publish on a chat personal details such as names, bank details ecc.  Even in your case we are going to respect your privacy 

[lotfiuser]

so after a year 'the hacked person' as you are trying to say  didnt open claim didnt try to recover his account thats obv a scam as i see

[eliale]

so after a year 'the hacked person' as you are trying to say  didnt open claim didnt try to recover his account thats obv a scam as i see

not exactly, she has been trying to withdraw without providing us KYC/AML information.

In the beginning we had two problems:

    The first one to verify if in control of the account there was the same lady registered with us
    The second one to obtain KYC/AML as required (she believes we are not entitled to ask for but, it is her opinion)

Finally, she opened a claim as per our TOS and sooner or later we should receive a request from the arbitrator and try to solve the issue.  The good news, at least I hope, is that the Arbitrator has the same Lady name we do have on file since 2013 and, hopefully, as soon as we will get proper documentation about the identity, we should be able to allow the Lady to withdraw.

However, if even in this case we won't be successful in obtaining the requested information, we are evaluating to open a case with Europol and ask them to investigate the issue.

We will keep you post it!