Bitcoin Forum
October 19, 2018, 09:16:44 PM *
News: Make sure you are not using versions of Bitcoin Core other than 0.17.0 [Torrent], 0.16.3, 0.15.2, or 0.14.3. More info.
 
   Home   Help Search Donate Login Register  
Pages: [1]
  Print  
Author Topic: Electrum: had to reinstall Google Authenticator on IPhone now can't transfer  (Read 132 times)
Beepunkt.
Newbie
*
Offline Offline

Activity: 3
Merit: 0


View Profile
September 01, 2018, 10:49:59 PM
 #1

Heyhey whats up,

I had the two-way-authentication activated in my Electrum wallet. After a reinstall of Google Authenticator i could not transfer anything from my wallet anymore. The Seed was lost a day before, too. Is it possible that anybody (support?) can retransfer my money to veriwox.com? It is just one ID with the money Wink ..

Thx!

Beepunkt.
1539983804
Hero Member
*
Offline Offline

Posts: 1539983804

View Profile Personal Message (Offline)

Ignore
1539983804
Reply with quote  #2

1539983804
Report to moderator
1539983804
Hero Member
*
Offline Offline

Posts: 1539983804

View Profile Personal Message (Offline)

Ignore
1539983804
Reply with quote  #2

1539983804
Report to moderator
1539983804
Hero Member
*
Offline Offline

Posts: 1539983804

View Profile Personal Message (Offline)

Ignore
1539983804
Reply with quote  #2

1539983804
Report to moderator
Advertised sites are not endorsed by the Bitcoin Forum. They may be unsafe, untrustworthy, or illegal in your jurisdiction. Advertise here.
cissrawk
Sr. Member
****
Offline Offline

Activity: 644
Merit: 366

Need video promotion? https://goo.gl/QN55ZH


View Profile WWW
September 01, 2018, 11:40:13 PM
 #2

AFAIK, their support dont have access to your balance or wallet, if you don't have seeds or backup key(when activating 2fa) then you can't access it.

But, you can ask their support and ask for help about 2fa.

Need Video Promotion For Your Project? Click Here! || Find me and my team on Fiverr! || Binomo Binary Option, accept bitcoin!
I can create ANN Thread, Banner design for ads, animating your logo, simple signature, and more! Just PM me!
Contact : Telegram, E-Mail, WorkingForBitcoins || Tip: BTC16CYsf1yonoVAN3jLAJguREmoJfCy5twi4
Beepunkt.
Newbie
*
Offline Offline

Activity: 3
Merit: 0


View Profile
September 02, 2018, 01:23:55 AM
 #3

do you have a support e-mail adress? i only found this forum.. :/
Beepunkt.
Newbie
*
Offline Offline

Activity: 3
Merit: 0


View Profile
September 02, 2018, 01:29:56 AM
 #4

ah, found 3 email adresses of developers
ranochigo
Legendary
*
Offline Offline

Activity: 1568
Merit: 1094

Somewhat inactive.


View Profile WWW
September 02, 2018, 03:22:14 AM
 #5

You'd have to email TrustedCoin directly. Electrum does not hold any keys nor 2FA OTP for its users, they're just the developers. TrustedCoin could provide you with the key to your 2FA or help you sign your transaction but the chances of it aren't guaranteed.

Strufmbae
Member
**
Offline Offline

Activity: 168
Merit: 18

Hire me as your assistant with low pay


View Profile
September 02, 2018, 10:15:22 AM
 #6

The problem i experienced was similar to your problem,  the chance of getting back your fund is 99.9 % the only thing you can do is to wait for the response of the support.
On the other hand, i didn't know about 2fa authentication, if i was able to have that maybe i could have secured my fund.  Wait after weeks, if it become month(s) then forget about it. 

[
Lucius
Legendary
*
Offline Offline

Activity: 1204
Merit: 1071


Fortis Fortuna Adiuvat


View Profile WWW
September 02, 2018, 11:10:04 AM
Merited by DarkStar_ (3)
 #7

Heyhey whats up,

I had the two-way-authentication activated in my Electrum wallet. After a reinstall of Google Authenticator i could not transfer anything from my wallet anymore. The Seed was lost a day before, too. Is it possible that anybody (support?) can retransfer my money to veriwox.com? It is just one ID with the money Wink ..

Thx!

Beepunkt.

You have very bad luck, no 2FA and lost seed - this is looks very bad for you. If you have seed it would be very easy to disable 2FA option because that seed is contains two master private keys from possible 3. Third key is located at TrustedCoin service.

You best chance is to try find your seed or to try to recover your Google Authenticator by using this steps : Common issues with 2-Step Verification

Or you can try to contact TrustedCoin :


As you've discovered, some users have had success with contacting TrustedCoin directly using the original Email address which the registered with. TrustedCoin will then resend a QR code that can be scanned setup the 2FA code in Google Authenticator App (or other GAuth compatible app).


   ███                       
   █████                     
  ███████                    
 ██████████        █         
  █████████      ████        
  ████████      ██           
     ██████    ██            
       ██████████            
            ██████   ███████ 
         █████  ██████████████
       ███ ███  ████████████ 
       ██ █          █       
      █                      
     █                       
.
                          ██ 
                       █████ 
                      ███████
           █        ██████████
          ████      █████████
             ██      ████████
              ██    ██████   
              ██████████     
   ███████   ██████          
 ██████████████  █████       
   ████████████  ███ ██      
    ██████          █ ██     
                        █    
                         █  




███           
██████        
████████     
██████████    
████████████ 
██████████████
██████████████
████████████  
██████████    
████████      
██████        
███           
.

██████████
██████████
██████████
██████████
.

          ████
        ██████
      ████████
    ██████████
  ████████████
██████████████
██████████████
  ████████████
    ██████████
      ████████
        ██████
           ███
HCP
Hero Member
*****
Offline Offline

Activity: 756
Merit: 932

<insert witty quote here>


View Profile
September 06, 2018, 04:27:26 AM
Merited by suchmoon (4)
 #8

Contact form for Trusted Coin is here: https://api.trustedcoin.com/#/contact-us

Send them a message using the original email address that you created the 2FA wallet with. They should be able to provide you with the initial Google Authenticator "secret key".

This time, I would suggest that you either write this key down somewhere safe and/or use a better authenticator app like Authy or Authenticator Plus (or whatever the iOS equivalent is).


The Seed was lost a day before, too.
You really need to implement better backup solutions. Tongue

Pages: [1]
  Print  
 
Jump to:  

Sponsored by , a Bitcoin-accepting VPN.
Powered by MySQL Powered by PHP Powered by SMF 1.1.19 | SMF © 2006-2009, Simple Machines Valid XHTML 1.0! Valid CSS!