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Author Topic: TitanBTC are ignoring my questions about their 2fa coin  (Read 136 times)
Hox
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September 11, 2018, 01:34:43 AM
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I have one of the two factor 0.1 BTC coins that I purchased from a user on this forum. I don't have the "coin email" or password required to use their online "redeem form".  I contacted TitanBTC via their website and via PM here about how I can redeem the funds on this coin but have not received any response. I know they are still around because they posted in this thread, which is what prompted me to message them here.

I previously had a very high opinion of them, they make beautiful coins, but this experience has changed my mind.

Anyone have a suggestion of where I should to go from here?

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September 11, 2018, 01:59:47 AM
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The person you purchased the coin from did not provide you the email and password for the coin?

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September 11, 2018, 02:11:24 AM
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The person you purchased the coin from did not provide you the email and password for the coin?

No, I bought a bunch of coins from them and didn't realise at the time the requirements to redeem it.

Regardless there should be a way I can prove ownership of the coin and redeem, or at least they should tell me I need to contact the original owner.

Coin.Community - A place for cryptocurrency collectors and artists. Discover on the Coin Wiki. See all my coins for sale: Kialara, Casascius, Finite by Design, Satori coin and more.
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September 11, 2018, 02:59:12 AM
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Sorry AFAIK Titan can not bypass their own 2FA security you need to get the registration email and password from the owner who registered the coin and sold it to you. Buying a 2FA Titan requires trust between buyer and seller I would personally prefer to buy a private key Titan. Hope you can get this sorted out.

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September 11, 2018, 03:07:29 AM
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Sorry AFAIK Titan can not bypass their own 2FA security you need to get the registration email and password from the owner who registered the coin and sold it to you. 

Thanks for the link, I haven't seen that page. You have been infinitely more helpful than their support.

I will try to contact the guy I bought it from.

Coin.Community - A place for cryptocurrency collectors and artists. Discover on the Coin Wiki. See all my coins for sale: Kialara, Casascius, Finite by Design, Satori coin and more.
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