Why do instructions for recovering accounts exist?

[The_Tribesman]

The following sticky exists:

Recovering hacked accounts or accounts with lost passwords
https://bitcointalk.org/index.php?topic=497545.0

Why allow such a thread on the forum if it is blatantly not true? SPAM and SCAM topics are not allowed. Why is this topic allowed?

Mods - please remove this sticky thread please. It is pure lies and gives a false impression.

[The_Tribesman]

No other thread on this forum would be allowed that gave assurances that were never met.

Just tell the truth, replace the post, and say "We don't recover lost or hacked accounts" and make it sticky.

Posts like this will immediately stop.

[HiDevin]

Theymos is working on automating recovering accounts, though I wouldn't be sure on it happening anytime soon, since there is other things to do.

Usually recovering accounts takes like 6 months to forever sadly.

Though some accounts were recovered recently, I can't find the thread in meta that someone put up.

Anyways, it's still a valid sticky for the future, even though the account recovery process takes ages.

[Jet Cash]

I think Theymos has got quite a difficult  situation with this. By allowing account sales and bounty spamming, he has created an environment where account theft can be rewarding, even for short term use. The environment allows for the front running of account sales, and also the attempted scam sales of accounts that are merely inactive, and not available for sale.

I believe that the primary responsibility must be the preservation of member's accounts, and this is obviously a factor that Theymos considers to be important.

Maybe there should be a sticky that alerts members to the dangers of insecure use of their accounts here, and the ways that they can protect them.

[hilariousetc]

The following sticky exists:

Recovering hacked accounts or accounts with lost passwords
https://bitcointalk.org/index.php?topic=497545.0

Why allow such a thread on the forum if it is blatantly not true? SPAM and SCAM topics are not allowed. Why is this topic allowed?

Mods - please remove this sticky thread please. It is pure lies and gives a false impression.

To be honest, it is kind of pointless having that sticky as it stands right now because neither admins are responding to these requests so all it's causing is just more PM spam to them and more frustrations to the members who are being ignored time after time. I get messages almost every day containing something along the lines of "I messaged both theymos and cyrus and didn't get a response" and it's annoying for me to have to respond to that as well. When I ignore them I get thrown under the same bus but there's nothing I can do about it and they ignore my messages about the situation too.

It's a similar situation with the ban email contact. I don't think that is being monitored at all, so it probably should be changed to say something like create a thread in Meta about it or someone should actually be employed to monitor the email address and respond to the people who need responses. It's pointless giving someone an address to contact when it's not even being looked into and mailing it isn't going to work. It's just wasting their time and giving therm false hope and causing more animosity towards both the forum and staff.
 

Theymos is working on automating recovering accounts, though I wouldn't be sure on it happening anytime soon, since there is other things to do.

What is going to happen to those that can't prove ownership via a bitcoin address but an alt one, or those that can provide neither but can show plenty of other evidence to prove ownership? With or without the automatic system there's still going to be a lot of accounts that need manually reviewing, and this is why someone should probably be given the power to look into accounts now because someone is still probably going to need to do it with or without the automatic system.

[The_Tribesman]

Isn't this where the community can help? People have been offering help but it's not being accepted (or maybe it is - I don't know).

It might be worth a one line sticky from the admins just to update the affected people and calm us all down. It would help, and maybe also stop the spamming that other mods receive.

With the influx, especially towards the end of last year, I can imagine it's no joke. An update would help but everything seems to be falling on deaf ears.