XMLGOLD.EU - Big Problems!

[osmanturkey]

I don´t know if I´am in the right area here but I have to tell
here about my big problems with the exchanger XMLGOLD.EU

I exchanged there on 2th september round about 3200 EUR BTC to 3000,00 EUR bank wire.

After 10 days I don´t get the money I wrote them and they told me that the money is send.

Now after 23 days I don´t recieved the money and xmlgold support comes always with new excuses!

---------------------

From:
The XMLGold Manager <info@xmlgold.net>
12:35 (7 hours ago)
To: Osmanerdogan
Hopefully not long.

вт, 25 ceнт. 2018 г. в 12:20, Osmanerdogan <xxxxxxxxxxxxxxxxxxxxxxx>:

    And how long must I wait to get any information?
    I mean it is now 23 days...this is long time!

    Sent from ProtonMail, Swiss-based encrypted email.


    ‐‐‐‐‐‐‐ Original Message ‐‐‐‐‐‐‐
    On Tuesday, 25. September 2018 12:17, The XMLGold Manager <info@xmlgold.net> wrote:

>     Hi,
>
>     The problem is that we do not know, is it sent or not, as the company Cryptocapital is our payment provider and their bank account got closed.
>
>     This is what we are trying to figure out now, where is the money.
>
>     Will keep you posted.
>
>     Kind regards
>
>     Martin
>
>     вт, 25 ceнт. 2018 г. в 12:14, Osmanerdogan <xxxxxxxxxxxxxxxx>:
>
>         I don´t understand where the problem is.
>
>         If nothing is send (it is nothing send now after round about 23 days!) then give me my BTC back and everything is OK.
>
>
>
>         Sent from ProtonMail, Swiss-based encrypted email.
>
>
>         ‐‐‐‐‐‐‐ Original Message ‐‐‐‐‐‐‐
>         On Monday, 24. September 2018 12:58, The XMLGold Manager <info@xmlgold.net> wrote:
>
>>         Hi,
>>
>>         I am sorry it is happening, I assure you, that we are not scamming you, the bank we used got closed and now the payments are missing,
>>         we are solving it, the money wont get lost, just please be patient...
>>
>>         Kind Regards
>>
>>         Martin
>>
>>         пн, 24 ceнт. 2018 г. в 12:34, Osmanerdogan <xxxxxxxxxxxx>:
>>
>>             Hello Martin,
>>             I checked my bank account and the money is again not on my account.
>>             We are now in the 4th week I´am waiting for the money!
>>             This is so fucking bad service, hope you k now this!
>>             Please fix this problem!
>>             Regards
>>             Osman
>>
>>             Sent from ProtonMail, Swiss-based encrypted email.
>>
>>
>>             ‐‐‐‐‐‐‐ Original Message ‐‐‐‐‐‐‐
>>             On Friday, 21. September 2018 12:05, The XMLGold Manager <info@xmlgold.net> wrote:
>>
>>>             Hello,
>>>
>>>             We cant give back the BTC if we do not know where the funds are.
>>>
>>>             Regards
>>>
>>>             Martin
>>>
>>>             пт, 21 ceнт. 2018 г. в 9:14, Osmanerdogan <xxxxxxxxxxxxx>:
>>>
>>>                 Today the money is also not on my bank account!
>>>                 Can you give me back the BTC?
>>>                 I feeled so scammed from you!
>>>
>>>                 Sent from ProtonMail, Swiss-based encrypted email.
>>>
>>>
>>>                 ‐‐‐‐‐‐‐ Original Message ‐‐‐‐‐‐‐
>>>                 On Thursday, 20. September 2018 12:23, The XMLGold Manager <info@xmlgold.net> wrote:
>>>
>>>>                 Dear Osman,
>>>>
>>>>                 We have no intention to scam you, xmlgold is online since millennium, much longer than some e-currency or even some banks are.
>>>>
>>>>                 I can confirm that your payment has been sent, the banking provider we use had some banking problems and it might get delayed.
>>>>
>>>>                 Do not worry, the money will reach you shortly.
>>>>
>>>>                 Regards
>>>>
>>>>                 Martin
>>>>
>>>>                 cp, 19 ceнт. 2018 г. в 20:02, Osmanerdogan <xxxxxxxxxxxxxxx>:
>>>>
>>>>                     Dear Sir or Madam,
>>>>                     what is your problem?!
>>>>                     Do you want to SCAM me?
>>>>                     I´am waiting now since round about 3!!! weeks for the 3000 EUR exchange.
>>>>                     I want my money!
>>>>                     If you can not send me bank wire OK, then give my BTC back!
>>>>                     
>>>>
>>>>

[1714953933]

1714953933

[1714953933]

1714953933

[Slow death]

Post your problem in this section: Scam Accusations

Scam Report Format:

Scam report example:

What happened::
I saw escrow.ms's lolipop thread 4 days ago and placed a order for 1000 lolipops. After I sent him payment, he just went offline and never came back. I think he's a big liar and a scam artist. Stay away from him.

Scammers Profile Link:
https://bitcointalk.org/index.php?action=profile;u=76380

Reference Link:
https://bitcointalk.org/index.php?topic=260070.0

Amount Scammed: 2 BTC/$176.40
Payment Method: Bitcoins
Proof of Payment:
http://blockchain.info/tx/b80f35cebae98fcbd8eb0e2eaea6def41f90ad01086ad830ba23094ac3c3b165

PM/Chat Logs: https://i.imgur.com/8UbLVSc.png
Additional Notes: I advise you to not deal with this user until this dispute is resolved.

ANN Thread:  XMLGold.eu / E-currency and cryptocurrency exchange copmany. Trusted since 2006!

Profile: @XMLGold.eu

[LeGaulois]

Not sure if they are telling the full story here. CrytoCapiyal was its payments provider as it says. But the bank account is not closed. The whole business is closed for 2-3 weeks already. So they could have a double problem here: no access to the bank account and perhaps no communication possible left with cryptocapital

[XMLGold.eu]

Hello. Xml gold apologizes for the caused inconvenience, but the delay was not related with Xml gold, but with the bank that served the transaction. The payment was delayed due to the stuck bank transfer. The transfer money was recently returned to us back from the bank. The Bitcoin have been refunded to you.

[buwaytress]

Hello. Xml gold apologizes for the caused inconvenience, but the delay was not related with Xml gold, but with the bank that served the transaction. The payment was delayed due to the stuck bank transfer. The transfer money was recently returned to us back from the bank. The Bitcoin have been refunded to you.

OP can you verify this and update the thread so that reputations are cleared and cases closed? And XMLGold: have you resolved all the problems on your end? Guess you should have learnt your lesson by now after 12 years in the business: if the bank account is in trouble, you need to alert all customers immediately of it and provide your alternative bank accounts. Personally, I don't see why you shouldn't have more than 1 account in circumstances like this. 23 days of delay was terrible, and it seemed you were reactive rather than proactive with support. Gotta do better to survive in this kind of environment.