At HitBTC they don't give a dawn. Won't even respond to the concerns. They, or must I say Mr. Domingo Herrera keeps saying there is a black bar in the picture. He just either don't understand it or is just screwing around.
They definitely understand what's going on, they just don't care because they hope that you drop your case and thus have the funds become property of Hitbtc. They break every single law of each and every country they operate in, yet enforce their strict hillbilly policies on people with iron fist. It's a first class scum exchange.
In order to test their 'willingness' to help you out even further, did you try to remove the black bar and only blur out your social security number? It might sound like a non attempt, but you can at least try since there isn't much to lose at this point.
