BC.GAME - CASINO-SPORTBOOK, OFFICIAL SPONSOR LEICESTER CITY!

[Questat]

I still want to ask a question, is there a way for gamblers to verify that a game is truly zero house edged or do we just believe such simply because the casino said so?

There is, actually. If a casino claims a zero house edge and says it’s provably fair, you should be able to verify the server seed, client seed, and the formula used to generate the roll. That transparency is there so players don’t think the casino is cheating them.

But even then, it’s not going to bankrupt the casino. They can always limit the bets if needed. And honestly, I don’t think the majority of gamblers even play zero house edge games anyway. Most people still prefer more entertaining games.

[PX-Z]

I still want to ask a question, is there a way for gamblers to verify that a game is truly zero house edged or do we just believe such simply because the casino said so?

There is, actually. If a casino claims a zero house edge and says it’s provably fair, you should be able to verify the server seed, client seed, and the formula used to generate the roll. That transparency is there so players don’t think the casino is cheating them.

Zero house edge and provably fair are different thing while you can verify provably fair using existing tools, there's no existing tools to verify zero house edge. You can only verify house edge by playing and winning. Say in dice game pays 99.999% RTP instead of 100%, that 99.99% still have house edge.

So only believe the casino if they give an RTP of 100% for zero house edge claim.

[Vaculin]

Zero house edge and provably fair are different thing while you can verify provably fair using existing tools, there's no existing tools to verify zero house edge. You can only verify house edge by playing and winning. Say in dice game pays 99.999% RTP instead of 100%, that 99.99% still have house edge.

So only believe the casino if they give an RTP of 100% for zero house edge claim.

If they claim zero house edge, that information is usually visible on the casino itself. And even if you’re right that we can’t personally verify everything, they’re still licensed. They can’t just lie about that, otherwise their operation would get shut down. So think about it that way. Do we really believe they would scam users over a zero house edge claim? I don’t think so.

[adultcrypto]

I will try out some casino games in coming months to get enough sample data to be able to access the impact of the zero house edge in some of the games.

Which casinos have 0% house edge? I only know two casinos right now. By the way, mathematically you should get your money back in the end but if you really want to test it in a real life, you need to place at least a million bet because short-term, you might lose everything or gain some more money. It also depends on your strategy, do not play martingale. Instead, choose for example 0.0000001 Bitcoin and bet it million times. If your balance remains the same, then it's definitely a 0% house edge. On casinos with 1% and higher house edge, you should have 99% and lower amount of money in the end.
I also want to highlight that one million is not a magic number but that's roughly how it works.

Thank you for your input and detailed explanation. The 0% house end seems to be a new development at BC.Game which may be the reason you are not aware. As for the sample size you suggested, that is huge to be honest and I don't know if that can be achieved in few months time. Whatever be the case, we shall see if there will be significant impact on players as well as the casino as a business.

Could it be because gambling is illegal in India, right?

I mean, if you’re accessing a casino from a country where you already know gambling is illegal, especially if you’re using fiat, that can easily be used against you. Best practice is to access using crypto, which is much safer in that situation. And since BC.Game is a licensed casino, they can also coordinate with regulators if the pressure becomes high.

Yes, Indian government banned all kind of online gambling a few months back but it is not the reason why these accusations are happening. It is due to the fact that casino uses the third party payment processors who does that deposits and withdrawals on behalf of the casino when user tried Indian fiat payment mode and sometimes it's the merchant and sometimes it is due to the banking issue.

If Indian government banned all kinds of only gambling, it embolden scammers to steal people money siting adherence to government laws and procedure. This is possible and explains why all the complaints are coming from Indians. BC.Game have a growing number of players in my country following their decision to allow our fiat (NGN) deposit and I have not seen a single complaint from a Nigerian that their deposit or withdrawal was not credited as at when due. What BC.Game can do in this situation is to remove fiat deposit and withdrawal from their Indian customers to reduce the number of new cases while they find a solution for the outstanding cases.

[PX-Z]

...And even if you’re right that we can’t personally verify everything, they’re still licensed. They can’t just lie about that, otherwise their operation would get shut down. So think about it that way. Do we really believe they would scam users over a zero house edge claim? I don’t think so.

Licensed or not, you'll still see plenty of complaints on the Scam Accusations board. Many casinos keep operating for years despite issues, maybe not because they're provably fair or have zero house edge, but because those complaints don't violate the license provider's policies.

Most license casino suspensions or revocations happened due to aml or kyc violations. Claims about unfair play, fraud, or rigged games are not so common and are much harder to prove, which is why they rarely lead to revocation.

[Shishir99]

this is news to me as well, and tbh it's good. maybe not for the players, but i hope the pile of scam accusations and the angry players who don't get the customer support they need will force them to do something.
cause until now, instead of fixing their shitty support, they been taking advantage of @holy kindness and him wanting to help people to do their job for them.

This is unlikely to happen. They are not cooperating with the mediator services either. It doesn't really matter how angry the customers are; they have shitty support agents with thicker skin who do not even take tickets if they know the player. You can try to reach them for a month, and you won't get a single response. This is the level of their patience while the players have been trying to get their cases resolved for months.

I don't think this is good for any of them except for holydarkness, who might have a little free time on the forum. The players will become victim, and these scammers would just avoid the players. This is how all scams operate.

[Synchronice]

Many user have a misconception that removing it will increase chance of winning while in reality it doesn’t give much increase.

It actually increases your chance of winning. With 2% house edge, if your chance of winning is 48% and your chance of losing is 52%. With 1% house edge, if your chance of winning is 49% and your chance of losing is 51%. With 0% house edge, your chance of winning is 50%. Now, here we see that as house edge goes down, your chance of winning increases. 50% chance of winning is better than 49%.

As for the sample size you suggested, that is huge to be honest and I don't know if that can be achieved in few months time. Whatever be the case, we shall see if there will be significant impact on players as well as the casino as a business.

That's a huge number but it doesn't take months to achieve that number. If you set betting mode on fast/instant and play it on automatic mode, you'll quickly reach those numbers. I placed 10 bets in 7 seconds on dice with Turbo mode. It will take me roughly 8-9 days to place a bet for one million times with automatic mode.

[Vaculin]

...And even if you’re right that we can’t personally verify everything, they’re still licensed. They can’t just lie about that, otherwise their operation would get shut down. So think about it that way. Do we really believe they would scam users over a zero house edge claim? I don’t think so.

Licensed or not, you'll still see plenty of complaints on the Scam Accusations board. Many casinos keep operating for years despite issues, maybe not because they're provably fair or have zero house edge, but because those complaints don't violate the license provider's policies.

Maybe they did violate something, but the complaints were never formal. Or maybe the complaints themselves are fake. Those are really the only two possibilities I see.

Because if you only lose a small amount, most people just let it go. They won’t bother filing complaints or building a case against a casino. But when the community starts noticing more and more complaints piling up, that’s when things change. At that point, people will already label the casino as a scam, even if it’s still operating with a license.

Even without an official ruling from regulators, once the community makes that judgment, it’s pretty much the end of the business for them.

[oantt]

Maybe they did violate something, but the complaints were never formal. Or maybe the complaints themselves are fake. Those are really the only two possibilities I see.

Because if you only lose a small amount, most people just let it go. They won’t bother filing complaints or building a case against a casino. But when the community starts noticing more and more complaints piling up, that’s when things change. At that point, people will already label the casino as a scam, even if it’s still operating with a license.

Even without an official ruling from regulators, once the community makes that judgment, it’s pretty much the end of the business for them.

I posted formal complaints on AskGamblers and CasinoGuru for their fake responsible gaming limits. Which again, are illegal and in violation of their own license terms, aggravated by the fact that they'be been aware of the issue for months (as can be seen by the only complaint, here in this forum where they acknowledged and refunded the user), and refuse to fix it, because they clearly make money off it. They ignored both. I'm posting everywhere I can about it, because what they're doing is straight up absurd. Yesterday I filed a complaint through the official Anjouan site seal page, I don't know how useful that will be.

I understand that the majority of complaints are about the INR issue, which might even be somewhat out of their hands, but this casino makes much more shady things.

[Salahmu]

If Indian government banned all kinds of only gambling, it embolden scammers to steal people money siting adherence to government laws and procedure. This is possible and explains why all the complaints are coming from Indians. BC.Game have a growing number of players in my country following their decision to allow our fiat (NGN) deposit and I have not seen a single complaint from a Nigerian that their deposit or withdrawal was not credited as at when due. What BC.Game can do in this situation is to remove fiat deposit and withdrawal from their Indian customers to reduce the number of new cases while they find a solution for the outstanding cases.

I have also think about this to somehow be one of the problem they are having regarding this deposit issues all the time from there country because since they go through a means before it can be deposited it could be that those third party are the ones doing it, I have also been using fiat on this casino and deposit has always been credited after payment. To disable fiat from them is the best since the complaints is becoming much while other countries there deposit are not having problem will continue with it, perhaps after then, they can be using crypto till the casino will resolve what they should do.

[Sanitough]

I have also think about this to somehow be one of the problem they are having regarding this deposit issues all the time from there country because since they go through a means before it can be deposited it could be that those third party are the ones doing it, I have also been using fiat on this casino and deposit has always been credited after payment. To disable fiat from them is the best since the complaints is becoming much while other countries there deposit are not having problem will continue with it, perhaps after then, they can be using crypto till the casino will resolve what they should do.

That’s right, we don’t force a payment option if it has issues. Luckily for me, I don’t have any problem with fiat deposits. It’s not even a bank transfer, just a payment app, and it gets credited instantly. I gambled again last night, but I was unlucky. In less than an hour, all my money was gone playing slots. Still, I had fun, so I guess that’s part of it.

[Hypnosis00]

The number of complaints is increasing, but I'm not seeing anyone from the team actively answering them in the scam accusation board. I don't want to assume that they are ignoring it and let someone from the third-party processor do it.
If not mistaken, only holydarkness replies to them.

...And even if you’re right that we can’t personally verify everything, they’re still licensed. They can’t just lie about that, otherwise their operation would get shut down. So think about it that way. Do we really believe they would scam users over a zero house edge claim? I don’t think so.

Licensed or not, you'll still see plenty of complaints on the Scam Accusations board. Many casinos keep operating for years despite issues, maybe not because they're provably fair or have zero house edge, but because those complaints don't violate the license provider's policies.

Most license casino suspensions or revocations happened due to aml or kyc violations. Claims about unfair play, fraud, or rigged games are not so common and are much harder to prove, which is why they rarely lead to revocation.

Maybe the situation isn't alarming yet, but if this continues, it can affect their reputation, which is possibly a ground for their license revocation. If the claim is invalid, then they must come out and say something rather than remaining silent. Gamblers need a clear view of it, and this should not be ignored for the sake of keeping their reputation.

[mirakal]

Maybe the situation isn't alarming yet, but if this continues, it can affect their reputation, which is possibly a ground for their license revocation. If the claim is invalid, then they must come out and say something rather than remaining silent. Gamblers need a clear view of it, and this should not be ignored for the sake of keeping their reputation.

It could only really be an issue if there’s a real complainant. What we’re seeing here isn’t enough to be a solid basis. Most complainants have limitations anyway, they don’t want to reveal their identity, and because of that it’s hard to build an actual case.

Complaints in general are normal. Even Stake has complaints, 1xBit has tons of them and they’re still operating.

The way I see it, BC.Game has managed to maintain a decent reputation here.
And honestly, some accusations should just be ignored, especially when they’re baseless.

[Vaculin]

Maybe they did violate something, but the complaints were never formal. Or maybe the complaints themselves are fake. Those are really the only two possibilities I see.

Because if you only lose a small amount, most people just let it go. They won’t bother filing complaints or building a case against a casino. But when the community starts noticing more and more complaints piling up, that’s when things change. At that point, people will already label the casino as a scam, even if it’s still operating with a license.

Even without an official ruling from regulators, once the community makes that judgment, it’s pretty much the end of the business for them.

I posted formal complaints on AskGamblers and CasinoGuru for their fake responsible gaming limits. Which again, are illegal and in violation of their own license terms, aggravated by the fact that they'be been aware of the issue for months (as can be seen by the only complaint, here in this forum where they acknowledged and refunded the user), and refuse to fix it, because they clearly make money off it. They ignored both. I'm posting everywhere I can about it, because what they're doing is straight up absurd. Yesterday I filed a complaint through the official Anjouan site seal page, I don't know how useful that will be.

I understand that the majority of complaints are about the INR issue, which might even be somewhat out of their hands, but this casino makes much more shady things.

I’m not really sure about that guy because he seems to complain a lot. The last issue he raised was against Blitz, where he blamed the casino for letting him gamble even though he was in a country that’s not allowed to gamble. Your case is different though. Good luck with it. I honestly hope it gets settled along with the others, since BC.Game is big enough to pay this out rather than ruin their reputation over a scam accusation.

[oantt]

I’m not really sure about that guy because he seems to complain a lot. The last issue he raised was against Blitz, where he blamed the casino for letting him gamble even though he was in a country that’s not allowed to gamble. Your case is different though. Good luck with it. I honestly hope it gets settled along with the others, since BC.Game is big enough to pay this out rather than ruin their reputation over a scam accusation.

Not sure about other complaints, I mostly cared about that one because they admitted they were in the wrong, and it's proof they were aware of their limits not working about 4 months before my case happened, refunded, and still didn't care to fix them. It really can only be interpreted in one way.

They privately acknowledged they were in the wrong to me too, offered a reward for 'reporting the bug', which was of a ridiculous amount, and after almost 2 months all limits are still broken and they refuse to answer any type of complaint. Maybe holydarkness could have done something, and they cut him off. Such a weird organization.

They're probably thinking I'll let this go eventually, which I won't

[oantt]

Maybe the situation isn't alarming yet, but if this continues, it can affect their reputation, which is possibly a ground for their license revocation. If the claim is invalid, then they must come out and say something rather than remaining silent. Gamblers need a clear view of it, and this should not be ignored for the sake of keeping their reputation.

It could only really be an issue if there’s a real complainant. What we’re seeing here isn’t enough to be a solid basis. Most complainants have limitations anyway, they don’t want to reveal their identity, and because of that it’s hard to build an actual case.

Complaints in general are normal. Even Stake has complaints, 1xBit has tons of them and they’re still operating.

The way I see it, BC.Game has managed to maintain a decent reputation here.
And honestly, some accusations should just be ignored, especially when they’re baseless.

Interesting, purposefully violating responsible gaming regulations (required by law, even by their Anjouan license) is not a solid enough basis for complaints?

[Mandoy]

Maybe they did violate something, but the complaints were never formal. Or maybe the complaints themselves are fake. Those are really the only two possibilities I see.

Because if you only lose a small amount, most people just let it go. They won’t bother filing complaints or building a case against a casino. But when the community starts noticing more and more complaints piling up, that’s when things change. At that point, people will already label the casino as a scam, even if it’s still operating with a license.

Even without an official ruling from regulators, once the community makes that judgment, it’s pretty much the end of the business for them.

I posted formal complaints on AskGamblers and CasinoGuru for their fake responsible gaming limits. Which again, are illegal and in violation of their own license terms, aggravated by the fact that they'be been aware of the issue for months (as can be seen by the only complaint, here in this forum where they acknowledged and refunded the user), and refuse to fix it, because they clearly make money off it. They ignored both. I'm posting everywhere I can about it, because what they're doing is straight up absurd. Yesterday I filed a complaint through the official Anjouan site seal page, I don't know how useful that will be.

I understand that the majority of complaints are about the INR issue, which might even be somewhat out of their hands, but this casino makes much more shady things.

I’m not really sure about that guy because he seems to complain a lot. The last issue he raised was against Blitz, where he blamed the casino for letting him gamble even though he was in a country that’s not allowed to gamble. Your case is different though. Good luck with it. I honestly hope it gets settled along with the others, since BC.Game is big enough to pay this out rather than ruin their reputation over a scam accusation.

This discussion helps to reveal the distinction between the user error and actual platform problems. Some gamblers do not file complaints when they lose small money, but recurring complaints in various forums, watchdog sites cannot be overlooked. The responsible gaming restrictions issue is particularly grave, with advertising restrictions which do not fulfill their role potentially breaking the license terms. Such problems should not be ignored. In a case of such a big brand as BC.Game, it would be prudent to address issues rather than jeopardize the long-term reputation.

[rigs3130]

I’m posting this for transparency, as there appears to be a disconnect between BC.Game’s public bonus representations and how a VIP promotion was applied in my case.

BC.Game publicly states (site / help pages / support replies) that:

Bonus funds are wagerable,

Wagering completion results in conversion of bonus funds into real money, and

Restrictions are generally framed around wagering requirements or withdrawal conditions.

However, in a VIP-only, app-specific promotion (VIP40+, SVIP level) that I was encouraged by my VIP manager to participate in and described as “free”, the following occurred:

The balance legitimately accumulated during wagering (no real-time cap or warning),

Wagering requirements were completed in full,

Upon completion, the accumulated balance was retroactively reduced to the original bonus amount,

I was later told that any amount above the original bonus is forfeited, despite this not being clearly disclosed in the promotion, rollover interface, or bonus metadata.

This creates a material question:

If winnings above the original bonus are always forfeited after wagering, why does the system allow unrestricted balance growth during wagering, and why is this consequence not clearly disclosed upfront—especially in VIP-targeted promotions?

I’m not disputing gameplay or wagering completion. I’m asking for clarification on how the publicly described “conversion to real money” reconciles with post-wagering forfeiture of accumulated balance.

This matter has now been escalated to the relevant licensing authority for review, but I’m posting here in case a BC.Game representative can clarify publicly:

Where this post-wagering forfeiture condition is explicitly disclosed before participation, and

Why no real-time enforcement or warning is applied if such a strict limit exists.

I believe this is a fair question that affects not only my case, but how players—especially VIPs—understand bonus risk.

[rigs3130]

The official VIP Prime Mission terms state that Bonus Money is credited, can be used for betting, and requires a 40x turnover to withdraw. Nowhere in the published terms, rollover interface, or bonus metadata is it stated that accumulated winnings above the original bonus amount are forfeited after wagering completion.

The system allowed unrestricted balance growth during wagering and applied forfeiture only after completion, without any real-time cap, warning, or prior disclosure.

This represents a material omission, as the forfeiture condition fundamentally alters the outcome of the promotion and is not disclosed alongside the wagering requirement in the public-facing terms.

[Sanitough]

I saw this on X, but I couldn’t find the name of the game. So I brought it here to ask if any of you guys have an idea what it’s called.

I’m looking to try something new since I’ve been pretty unlucky with the classic games lately.

https://x.com/bcgame/status/2012412790527709426