BC.GAME - CASINO-SPORTBOOK, OFFICIAL SPONSOR LEICESTER CITY!

[Beparanf]

I wish they would clarify what is "bonus abuse" Because I can think only about multi accounting, and I doubt that Cryptmuster was so naive to do that or in such need of money to abuse that way. I like how casino hide everything about word abuse and ToS. They can use "you abused, decision if final, we dont need to clarify anything" to twist any case in their favor and use that as an universal tool to get rid of a gambler

They can use different reason as way to categorize as “bonus abuse” since they have the right to change the bonus ToS so it’s not only limited to multiple account. A simple earning profit through bonus can be use as reason for user to be excluded on bonus if he is not losing money in the casino.

I become excluded on bonus promotion of one of the popular casino in the forum by just availing the bonus consecutively and winning from that double the odds promotion a lot of times.

[Zwei]

I wish they would clarify what is "bonus abuse" Because I can think only about multi accounting, and I doubt that Cryptmuster was so naive to do that or in such need of money to abuse that way. I like how casino hide everything about word abuse and ToS. They can use "you abused, decision if final, we dont need to clarify anything" to twist any case in their favor and use that as an universal tool to get rid of a gambler

what's crazy about Cryptmuster case is that if bc.game thinks this was "bonus abuse", they should ban themselves, since they are the ones who gave the bonus as a prize in the first place. them saying it's bonus abuse is so stupid, because clearly it's not.

you join a contest on the forum, you win, you claim the bonus code and finish the wager, you ask for a withdrawal.
bc.game: no no, that's bonus abuse, you banned, decision is final, bye.

seriously, wtf.

fixing this bug

it's not a bug, it's a feature.

[Bitcoin Smith]

~
It's not a gray area. Casinos have their list of restricted countries, and if your country is on the list, you shouldn't be able to register. And there is a clause, "it's your responsibility to follow local laws". Classic legal shield... they allow deposits and withdrawals, but if local authorities catch you, the casino is not liable. All legal consequences fall on the player.

Well, India says all online gambling activity is banned for the last few months but BC and most other casinos haven't included the country in their list of banned/restricted ones so if a user read ToS and didn't find the name will go on and play there. Yes, casinos mentioned you should not gamble if your laws says gambling is banned but the same casino also have mirror link specific for that country and fiat payment modes accepted means they still allow player from India to gamble there right?

[BlackBaron]

I wish they would clarify what is "bonus abuse" Because I can think only about multi accounting, and I doubt that Cryptmuster was so naive to do that or in such need of money to abuse that way. I like how casino hide everything about word abuse and ToS. They can use "you abused, decision if final, we dont need to clarify anything" to twist any case in their favor and use that as an universal tool to get rid of a gambler

They can use different reason as way to categorize as “bonus abuse” since they have the right to change the bonus ToS so it’s not only limited to multiple account. A simple earning profit through bonus can be use as reason for user to be excluded on bonus if he is not losing money in the casino.

I become excluded on bonus promotion of one of the popular casino in the forum by just availing the bonus consecutively and winning from that double the odds promotion a lot of times.

I have never had a problem with bonuses. But casinos do have requirements for bonuses that can be given. In your case I don't think it makes sense for you to be excluded from the promotion just because you won many times, because when they promote bonuses, then all users can definitely participate as long as they can meet the terms and conditions. And if the user can get a win even that many times they must still be professional to pay and also not cross out the user's name to re-enter the bonus promotion in the future.

But if they have a condition about limiting the number of times users can join the promotion, then it might make sense. But I rarely hear about that.

[khiholangkang]

~
It's not a gray area. Casinos have their list of restricted countries, and if your country is on the list, you shouldn't be able to register. And there is a clause, "it's your responsibility to follow local laws". Classic legal shield... they allow deposits and withdrawals, but if local authorities catch you, the casino is not liable. All legal consequences fall on the player.

Well, India says all online gambling activity is banned for the last few months but BC and most other casinos haven't included the country in their list of banned/restricted ones so if a user read ToS and didn't find the name will go on and play there. Yes, casinos mentioned you should not gamble if your laws says gambling is banned but the same casino also have mirror link specific for that country and fiat payment modes accepted means they still allow player from India to gamble there right?

If only your country prohibits it then you can still access the casino, but if the casino has banned your country then you cannot play there, the case in India is the same as in my country, in my country gambling is prohibited but we can still access the casino in other ways even though the government has banned the main domain, mirroring can be a solution or also using a VPN, so don't be afraid as long as the casino does not blacklist our country for their customers, of course it is still allowed if the case is like that especially if special mirroring has been provided so that it is not detected by the government.

[Kavelj22]

~
It's not a gray area. Casinos have their list of restricted countries, and if your country is on the list, you shouldn't be able to register. And there is a clause, "it's your responsibility to follow local laws". Classic legal shield... they allow deposits and withdrawals, but if local authorities catch you, the casino is not liable. All legal consequences fall on the player.

Well, India says all online gambling activity is banned for the last few months but BC and most other casinos haven't included the country in their list of banned/restricted ones so if a user read ToS and didn't find the name will go on and play there. Yes, casinos mentioned you should not gamble if your laws says gambling is banned but the same casino also have mirror link specific for that country and fiat payment modes accepted means they still allow player from India to gamble there right?

If only your country prohibits it then you can still access the casino, but if the casino has banned your country then you cannot play there, the case in India is the same as in my country, in my country gambling is prohibited but we can still access the casino in other ways even though the government has banned the main domain, mirroring can be a solution or also using a VPN, so don't be afraid as long as the casino does not blacklist our country for their customers, of course it is still allowed if the case is like that especially if special mirroring has been provided so that it is not detected by the government.

I would definetly agree with you as we talk about major gambling platforms in the market. But with some platforms, and for some valid reasons, it is better not to use them if your country bans major gambling activities. Even if your country is not in their restricted list, they can use the local laws in your country as a pretext to block your funds or restrict your activities at some levels. They will simply say that your country announced the gambling ban recently that we didn't yet update our restriction list. And if they have a poor support like the one with bcgame, you might spend a lifetime trying to convince them that it wasn't ever your fault. I think it's better to avoid using casinos with bad support when your country doesn't support your activity.

[logfiles]

This is kind of grey area, currently Indian government banned any kind of online gambling but still most crypto casinos allows the Indian users because the market is too big to ignore just like that and already gambling service providers appealed this decision about government and we might see some changes in the future but as of now there is no changes yet.

Casino is ready to lose 30-40% of their users just over night?

Just so you know, Most countries don't entertain online gambling in general because they feel like the platforms offering such services are out of their grip (not regulated). But some countries are not as strict as others.
So what the casinos do is allow residents of countries that are not yet so strict on gambling rules to sign up and play, while those from very strict countries won't be let in.

[Mahiyammahi]

Al hilal was in good touch recently, but yesterday their match just result in a draw 😢. Didn't saw the full match fell asleep. Recently Saudi Pro League is performing well. Which lead them qualified in Fifa 2026 WC.
What's your top pic on Saudi Pro League?

Waiting for next nba matches to smash it 😁.

[topbitcoin]

This is kind of grey area, currently Indian government banned any kind of online gambling but still most crypto casinos allows the Indian users because the market is too big to ignore just like that and already gambling service providers appealed this decision about government and we might see some changes in the future but as of now there is no changes yet.

Casino is ready to lose 30-40% of their users just over night?

Just so you know, Most countries don't entertain online gambling in general because they feel like the platforms offering such services are out of their grip (not regulated). But some countries are not as strict as others.
So what the casinos do is allow residents of countries that are not yet so strict on gambling rules to sign up and play, while those from very strict countries won't be let in.

This happened to my country. Until now gambling is still illegal in my country because this will go against the religion and culture that we have so that gambling becomes illegal and for some platforms it has even been tightened because for X as one that is widely accessed even for BC.Game accounts it has been limited in my country.
But even so there are loopholes and in terms of stipulations sometimes not as strict as other countries because until now even though gambling is illegal but some sites are still very easy for me to open now and it is a sign that even though my country makes gambling illegal but as long as it can still be accessed it means that there are still loopholes or maybe the policy on illegality is not too strict.

[TopTort777]

decision is final, bye.

That is the most annoying part of any casino. They never give opportunity to explain or say final words. Even if they are wrong, its "decision is final, bye" Even in court they give free lawyer when you are accused.

Under "abuse" when needed to get rid of a gambler, they consider everything that isnt in their favor (I am speaking in general, not about bc.game). I think people turn furious when they hear "you are violated rules" and nothing more. What rules? Which one? Then you sit and guess what you might have done not right

[shield132]

Didn't they define the bonus abuse in your case? Determined solely by bc.game gives them the ability to decide what's abuse and what isn't but didn't they explain the reason? When they say that you abused it, they should specify why they decided that your actions were abuse. Otherwise, it's not a fair deal from them.

Yeah man, it’s insanely unfair. No, they didn’t give any explanations at all. I waited a long time for a reply to my email, and eventually I received a response saying that my account had been blocked, that the matter was no longer subject to review, that the account would not be unblocked, and that the reason for the ban was clause 15.1. That was the entirety of their explanation.

Only from talking to other players have I been able to understand what the possible reason might be. But there were no specific explanations from the casino’s support, and I don’t think there will be any. I sent them a follow-up email, but there’s still no response, it’s already been several days, and I don’t think there will be one.

I hate when people get blocked and the matter is no longer subject to review. I hate this because mistakes are made regularly. Casinos often struggle with finding good AML officers. What happened to you, shouldn't vanish. I hope your post will gain more attention because they either have to explain why they blocked you, what you abused exactly or they should review the matter and unlock you.

you join a contest on the forum, you win, you claim the bonus code and finish the wager, you ask for a withdrawal.
bc.game: no no, that's bonus abuse, you banned, decision is final, bye.

Bonus abuse is definitely a thing in online casinos but to my mind, they have to explain how exactly he abused the bonus. Without explanation, blocking him is not fair.

[Cryptmuster]

I hate when people get blocked and the matter is no longer subject to review. I hate this because mistakes are made regularly. Casinos often struggle with finding good AML officers. What happened to you, shouldn't vanish. I hope your post will gain more attention because they either have to explain why they blocked you, what you abused exactly or they should review the matter and unlock you.

I'd be happy if they unblocked my account and explained the reason for the blocking. Hell, I'd even happily make a deposit and wagered it, because I genuinely liked this casino. But when they allow themselves to block it like this and justify it with cliched phrases, it's definitely off-putting. I don't believe they'll unblock my account because there hasn't been a response since my last email, even though I asked for an explanation of the exact reason for the blocking. They just ignore me, but I'm not too upset and am now playing at another casino, where I also won a bonus and have already made a deposit just in case! 

[Cointxz]

I hate when people get blocked and the matter is no longer subject to review. I hate this because mistakes are made regularly. Casinos often struggle with finding good AML officers. What happened to you, shouldn't vanish. I hope your post will gain more attention because they either have to explain why they blocked you, what you abused exactly or they should review the matter and unlock you.

I'd be happy if they unblocked my account and explained the reason for the blocking. Hell, I'd even happily make a deposit and wagered it, because I genuinely liked this casino. But when they allow themselves to block it like this and justify it with cliched phrases, it's definitely off-putting. I don't believe they'll unblock my account because there hasn't been a response since my last email, even though I asked for an explanation of the exact reason for the blocking. They just ignore me, but I'm not too upset and am now playing at another casino, where I also won a bonus and have already made a deposit just in case! 

Their forum representative @bctokenbot recently become active on dealing all the issue related to this casino. You can PM him and ask for help and let’s if he has a special power to reconsider issue like this if there’s no real abuse happened aside from their own definition of abuse that is not clearly explained.

Casino is always firm with their decision if you will just rely on casino support since it’s easier for them to do the generic post to easily close your case instead of prolonging the issue.

[tbct_mt2]

Their forum representative @bctokenbot recently become active on dealing all the issue related to this casino. You can PM him and ask for help and let’s if he has a special power to reconsider issue like this if there’s no real abuse happened aside from their own definition of abuse that is not clearly explained.

Casino is always firm with their decision if you will just rely on casino support since it’s easier for them to do the generic post to easily close your case instead of prolonging the issue.

Base on the trust feedback left by BC.Game account, there are at least three official accounts own by BC.Game team, and some of them are for customer support purposes.
BC.Game Support.
BcPoker.
bctokenbot

The third account does not tag by BC.Game account and there is advice to do this.

@bctokenbot is also the official account for handling issues for bcgame.

Add a neutral feedback to that account.

[Zwei]

you join a contest on the forum, you win, you claim the bonus code and finish the wager, you ask for a withdrawal.
bc.game: no no, that's bonus abuse, you banned, decision is final, bye.

Bonus abuse is definitely a thing in online casinos but to my mind, they have to explain how exactly he abused the bonus. Without explanation, blocking him is not fair.

apparently this is what is bc.game considered bonus abuse, they closed his account because he didn't make a deposit.

Regarding the $50 bonus, we would like to clarify that this bonus is not withdrawable without a qualifying deposit.
Although the wagering progress may show completion, a valid deposit is a mandatory condition for bonus withdrawal.
If an account attempts to withdraw bonus funds without making a deposit, it may trigger our risk control system, which is designed to protect normal players and prevent abuse.
Please note that this does not automatically mean you are considered a bonus abuser — these controls are applied uniformly and automatically.

so if you win a contest from them and get a bonus code, even if you finish the wager requirement, if you don't deposit, you can't withdraw it.

i have won more than one of those contests on the forum, and i remember being able to withdraw without making any deposits at the time, so this must be some new policy.
also, i don't remember there was any requirement for a deposit back then, so changing the requirement for a bonus code afterward is very unfair.

[TopTort777]

Regarding the $50 bonus, we would like to clarify that this bonus is not withdrawable without a qualifying deposit.
Although the wagering progress may show completion, a valid deposit is a mandatory condition for bonus withdrawal.
If an account attempts to withdraw bonus funds without making a deposit, it may trigger our risk control system, which is designed to protect normal players and prevent abuse.
Please note that this does not automatically mean you are considered a bonus abuser — these controls are applied uniformly and automatically.

so if you win a contest from them and get a bonus code, even if you finish the wager requirement, if you don't deposit, you can't withdraw it.

i have won more than one of those contests on the forum, and i remember being able to withdraw without making any deposits at the time, so this must be some new policy.
also, i don't remember there was any requirement for a deposit back then, so changing the requirement for a bonus code afterward is very unfair.

I remember there were BTC price prediction contests. (BC.Game - BTC Price Prediction ' May 04 | WIN $50! - last one) If I would have won it, I would not be able to withdraw winnings until I would make a deposit. That is how it works? And I might get banned if risk control system triggers. Weird. I dont see anything anywhere about deposit mandatory. I remember that if bonus code is used (I have received promos on email), there no warning sign about mandatory deposit. They either should fix risk control system, or make huge WARNING SIGN when using bonus code (in case if it is there, but is hidden).

[hd49728]

I remember there were BTC price prediction contests. (BC.Game - BTC Price Prediction ' May 04 | WIN $50! - last one) If I would have won it, I would not be able to withdraw winnings until I would make a deposit. That is how it works? And I might get banned if risk control system triggers. Weird. I dont see anything anywhere about deposit mandatory. I remember that if bonus code is used (I have received promos on email), there no warning sign about mandatory deposit. They either should fix risk control system, or make huge WARNING SIGN when using bonus code (in case if it is there, but is hidden).

I see they wrote terms for prize distribution and wager requirement in that price prediction thread and these terms are clearly mentioned. I only don't see any term about mandate of making a deposit before you can withdraw your bet winnings after wagering the distributed prize 2x.

Did you remember it rightly?
Or did you mistakenly recall other contests from BC.Game with different terms including the mandatory deposit?

- The prize is provided in the form of a bonus code (with a wagering requirement of x2).

[teddybear]

I'm having issues with my deposit. I have submitted proofs multiple times but it keeps coming up with excuses to post receipts again and again. Just the UTR should be enough for this to happen. I have already sent reciept and even bank statement. Yet the team cannot figure out if the tx is legit or not. I'm losing my mind. Is anyone having similar issues? how did you resolve?
Why can't they ask merchant for their bank statement to corroborate? Why are they making it harder for their customer?
Any Indian users with similar issues? Paid via Phone pe(UPI), shared phone pe receipt and shared a video of me opening the app and showing the transaction. Yet they aren't satisfied.
The customer support is AI who keeps repeating the same thing again and again. No human interaction. Feels like talking to a wall.
To add to everything. No email support or any way to contact me personally. Just the bot. Making things much harder.

[TopTort777]

I remember there were BTC price prediction contests. (BC.Game - BTC Price Prediction ' May 04 | WIN $50! - last one) If I would have won it, I would not be able to withdraw winnings until I would make a deposit. That is how it works? And I might get banned if risk control system triggers. Weird. I dont see anything anywhere about deposit mandatory. I remember that if bonus code is used (I have received promos on email), there no warning sign about mandatory deposit. They either should fix risk control system, or make huge WARNING SIGN when using bonus code (in case if it is there, but is hidden).

I see they wrote terms for prize distribution and wager requirement in that price prediction thread and these terms are clearly mentioned. I only don't see any term about mandate of making a deposit before you can withdraw your bet winnings after wagering the distributed prize 2x.

Did you remember it rightly?
Or did you mistakenly recall other contests from BC.Game with different terms including the mandatory deposit?

- The prize is provided in the form of a bonus code (with a wagering requirement of x2).

I dont understand, what do you mean "Did you remember it rightly?" ? About mandatory to make deposit to withdraw bonus? Read last pages, Cryptomuster story and bc.game representative reply.

About contest, I found last one from games and rounds, check few other topics as well, there were nothing about deposit. I recall only CoinRoyale require tiny deposit to be made to be able to take part in their competitions.

[Questat]

Why can't they ask merchant for their bank statement to corroborate? Why are they making it harder for their customer?

About the bank statement, that’s not something that’s easily given out. You know there’s bank secrecy laws, and usually it’s only released with full consent or through proper legal process. If it involves bank transactions, there’s always a procedure to follow.

So what exactly is your main problem here, is it still about the fiat deposit issue?
And by the way, what country are you in, and what are the laws there when it comes to fiat gambling.