OP is silent now, he has not made any comment after creating this thread, so it could only be a misunderstanding on this part, the rules of the site are well explain by the representative here.
I just want to tell something about this
When I asked them about it they froze my account and told me that I am having multiple accounts. een shots of chats and my deposit and betting details.
I learn my lessons in the past, I had 2 accounts back then but I receive an email requesting me to close the other account, I'm not an abuser, I just tried to make two accounts. So, I understand that it's necessary to maintain one account only, it's hard if your winnings will be compromise.
To experiment, I'll try to use this site, let's see if how it goes.