Maybe this can help you (if you are not already one of the anons with an open issue there.
https://www.askgamblers.com/online-casinos/fortunejack-casino-review/But this is one of the ways to touch them directly where it hurts, in the reviews so that other users can see it. Once you start posting on social media about their practices, believe me, they listen, because you are hurting them where it really hurts, you prevent them to "scam" (don't know if it's a scam) other people by posting your bad experiences with the company and leaving them bad reviews on their social media channels.
Here is what you could do.
-Post your issue in the link I shared.
-After that, make a post about your experience and copy it to your clipboard.
-Go to their social media channels and start pasting it in
EVERY thread you find (you should be fast because they will block you). DO NOT make a thread yourself, that one is never going to hurt as much as you post in existing threads. If it's facebook, search for the admin and block him. That way he can not see the posts you are posting.
-Once they block you, make a new account and repeat.
Two things you're going to achieve with that.
1- You help other users on their channels to known about their practice, which will make them lose money and expose them to the law.
2- And you will get banned
.
But believe me, if you keep pushing, and they want to stay in business, they will give you your money back. Otherwise it's a sign they are exit scamming, and you are helping them to do it faster.
Hope this help. Good luck.