My bitcoins dissapeared in a transaction.. any advice or knowledge?

[Siiko]

I withdrew my first ever purchase of bitcoin from my coinbase pro account to my atomic wallet, The atomic wallet address is correct. The coins have left my coinbase account but were never received in my Atomic wallet,

Does anyone have any idea what could have happened or where my coins are?


I emailed coinbase pro but they have not replied as yet. the transaction happened yesterday on Jan 28th.

When I click on the transaction hash, there are 2outputs created (one is my account the other is another account) In my account the correct amount is there but in brackets next to my address it says "(spent)"...… What does that mean?


I would be very appreciative of any help please.

Thanks in advance
Sii

[mocacinno]

It would be easyer if we knew the transaction id...

But anyways, if you looked up the transaction on a block explorer, and the block explorer states that the output funding your address was spent, it means that the output was spent... So somebody (maybe you, maybe a hacker, maybe the owner of atomic wallet) has spent the unspent output funding "your" address...

I have never used atomic wallet myself, but these are the things that might have happened:

• Atomic wallet might be web wallet (or at least has web wallet functionality), and doesn't let you controll your own private keys. In this case, they might have presented you with a "private" funding address, but once funded they just credited your account and spent the unspent output while still crediting your account... In this case, there's nothing wrong. Some (very bad) online wallets just work this way. The odds of this are not good tough..
• Atomic wallet can also be a scam...
• You might have downloaded a fake wallet
• Your pc can be infected
• I don't know atomic wallet, but in case they presented you with a recovery seed or an option to backup keys or wallets, your backup might have been compromised and somebody has access to your seed, xprv or private key(s)

If the output funding your address wasn't spent, the wallet might also be out of sync, but this option can be ignored since you clearly stated the output has been spent.

[Siiko]

Thanks mocacinno,

Ok so its safe to post the coinbase transaction Id here? If so I can provide it.


As far as the other issues, I had no problem with depositing ETH or TRX and they both landed in my wallet, Its just the BTC.


Atomic is a Software wallet.

My pc is brand-new with antivirus so I doubt its infected.

[Siiko]

S#*t, I just noticed that I may have posted this thread in the wrong topic section... is this correct? If so Im sorry and could someone advise me the best place to repost please?

Sorry Im a self confessed NOOB!


Thanks
Sii

[mocacinno]

As an answer to your first question: posting transactionid's and addresses does not compromise your wallet. However, if you post transactionid's and addresses, you do have to realise you'll be losing a bit of your anonimity

As an answer to your second question: you're right, theoretically this subforum is not really for problems with alternative wallets, "Bitcoin Forum > Bitcoin > Development & Technical Discussion > Alternative clients might" be a better subforum

[Siiko]

Thank you for your advice so far.

I have received an email from coinbase so I will follow their advice and see if I can locate my bitcoins. I'll post back here with a result so it can hopefully help others as well.

[mocacinno]

I started by searching the forum for atomicwallet and i dug up this thread:

https://bitcointalk.org/index.php?topic=5026942.0

AFAIK, it's only an investigation, not a scam accusation... It all seems a bit circumstantial to me aswell, but it might be worth reading about.

Good luck!

[cruso]

I started by searching the forum for atomicwallet and i dug up this thread:

https://bitcointalk.org/index.php?topic=5026942.0

AFAIK, it's only an investigation, not a scam accusation... It all seems a bit circumstantial to me aswell, but it might be worth reading about.

Good luck!

The op should be careful with Atomic wallet, something ain't right there.

[Siiko]

I cant view that link you posted it has an error/ unauthorised to view notice for me. I'll try to find the link another way.

 but thank you I'll search for another wallet for my remaining coins...


I chose atomic wallet as I had found good things and good security said about it, perhaps I was wrong... (its happened once before hahaha)

can you perhaps suggest a wallet that is good for Eth, TRX, BTC, EOS and XRP?

to save me possibly loosing again?

[mocacinno]

To bad you can't open the link... The short version is pretty simple: somebody is trying to link a couple of services together and atomicwallet is one of them. There have been some accusations floating around against some of the services the poster is trying to link together.
It's not conclusive proof, so i wouldn't call them a scam right away... I'd just advice to be carefull.

When you pick a wallet, these are the options from safest to unsafest... There might be some discussion about which of the top-4 wallets is the most secure, but if you pick one of the top-4 you *should* be secure enough:

• [very secure]An airgapped installation of a recent version of bitcoin core, non-HD on a clean *NIX OS (or windows if you know what you're doing). Do think about your backup strategy tough!
• [very secure]An airgapped installation of electrum or bitcoin core HD on a clean *NIX OS (or windows if you know what you're doing)
• [very secure]A well-known hardware wallet (trezor and ledger pop to mind)
• [very secure]A properly generated paper wallet (it's not that easy to generate a paper wallet in the right way)
• [reasonable secure]A wellknow, opensource desktop wallet on a CLEAN PC (virusscanner, firewall, updates,...). I prefer *NIX as OS: electrum (warning: a lot of phising versions are floating around), bitcoin core, armory, knots. It's safe to say that in my honest opinion, wallets like atomicwallet are NOT falling in this category...
• [unsecure]online wallets, exchange wallets, casino wallets

If you're downloading wallet software, it's always a good idear to check the signatures. For example: lately it seems a lot of phising sites looking like electrum.org popped up, and several people downloaded a fake wallet and lost funds. Since you're working with open source wallets, it's not that hard for an attacker to edit the sourcecode and influence the RNG or install a phone-home function, then recompile the wallet and distribute their infected wallet that looks 100% like a legit one... The only thing you can do is keep checking where you download your wallet and keep checking signatures.

In your case, it might be a good idear to look at ledger and trezor, for about ~$100 you can purchase a hardware wallet that should protect you against most attack vectors... An added bonus is that they usually support several (alt)coins, altough i doubt your specific portfolio will be 100% supported by one hardware wallet.

[joniboini]

can you perhaps suggest a wallet that is good for Eth, TRX, BTC, EOS and XRP?

Have you considered Ledger Nano or something similar? Seems like you want to use something like an all-in-one wallet for different cryptos which can be used regularly. I'd rather use a hardware wallet than setting up an air-gapped computer.

I can help u, give me your telegram nickname

Replying in this thread directly might be better.

[Pmalek]

If you insist on using a desktop version then go for one of the better brands. Try Jaxx, Exodus or Coinomi.

Here are the download links to all three:
https://www.coinomi.com/en/downloads/
https://www.exodus.io/releases/
https://jaxx.io/downloads.html

As joniboini suggested, if you are holding a significant amount it would be a better choice to purchase a hardware wallet such as a Ledger or a Trezor.

[Siiko]

Hi Guys, IMPORTANT WARNING.... DONT USE ATOMIC WALLET... its not safe or secure

So I do have a ledger nano X because I wanted the most security so I bought it before I had any crypto. But while I have been trying to set it up I had read that the software wallet was safer than in my account on the exchange.. So I transfered to there and then was planning on moving it all to my ledger... however although the ledger supports TRX I wont allow me to make an account to hold it...


But I just checked my Atomic wallet now and 200Euros of TRX has been taken.... So now out of a total of 300 Euros worth of BTC and TRX I have nothing left.....

So.… I guess I did not move fast enough on your advise and Ive lost all.

Thanks for your help anyway guys.... But I will struggle to convince myself to re-enter this crypto market...



Ive been wanting to enter for 4 years nearly.... and when I finally do in less than a week its all gone....


I'm so disappointed

[Pmalek]

You had a very bad first experience but dont give up on the crypto market because of that. Before you decide to do anything in the future please inform yourself about it and search about it on this forum. Ask questions if you are not sure.

Regarding Tron and Ledger. Tron is supported on Leger wallets but not on the Ledger Live app. You need to use an app called Tronscan. You can use it as a desktop app or as a web app.
NOTE! Ledger has written a warning that the Tronscan desktop app seems to be infected with malware and their suggestion is to use the web app instead.

You can read more about that here:
https://support.ledger.com/hc/en-us/articles/360006904193-Install-and-use-Tron-TRX-