CLOUDBET IS SCAM! They are not paying for winning bets!

[Bazinga442]

Here's the reason why Ronnie or the Cloudbet representative still didn't respond on this thread: https://bitcointalk.org/index.php?topic=5098762.msg49613453#msg49613453

Afternoon all,

Apologies for the lack of responses, I forgot to mention I was at a conference. I'll be sending out the free spins from round 2 first thing tomorrow morning when i'm back in the office, so expect them in your account by 10:00 UTC 

Hope you are all having a great week!

Ronnie @ Cloudbet

The team is kinda busy at the moment maybe because of this matter.

They simply have no answers and are stalling.

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[BlackMambaPH]

Waiting to OP to respond about this post. Looks like the accusation will be solved now. I don't know why cloudbet didn't prioritize this thread since this is the best way to respond about this issue.  

Evening all,

Apologies for the lack of responses, I’ve been at a conference this week.

I’ve finally have some good news to share on one of the ongoing issues being discussed. I’ve posted our response on AskGamblers but also wanted to share here:

Cloudbet Casino - Problem withdrawing 38 BTC

Antonioo - We have concluded our investigation, and based on new information from our gaming provider, have made a decision to reopen your account. Your withdrawal requests have now been processed.

I can understand your frustration with the delay, but with this type of investigation its necessary to be diligent to ensure a safe and fair gaming environment for all of our players.

We have disabled the games that allowed these exploits until further notice.

Muxen5 & Abright135 + Others - I’ve noticed a few reports from players in France, Holland, and Australia claiming that they are somehow blocked from our site. This was definitely not intended, and our teams have now solved the issue to allow access again. Apologies for the downtime, and thanks for your patience while this was resolved.

I’m aware that there are some other issues being discussed here, and I’ll respond to them as soon as possible when I receive updates from our teams.

Finally, I’d just like to reassure people speculating about our ability to pay out - we are still processing withdrawals as usual and our bankroll is as high as it’s ever been. We simply have to ensure that we follow our set processes and investigate thoroughly when accounts are flagged, otherwise we are inviting every dishonest player online to come and try their luck.

Thanks, and have a great day!

Ronnie @ Cloudbet

[ginalli]

UPDATES

On February 5th, they replied to me on Whatsapp - "I appreciate that we are happy to let you withdraw the funds as the the secondary more in depth investigation with evo has confirmed negative, but we require a non US phone number and address please" (Screenshot https://imgur.com/a/Rfrg5NA )

Today February 6th.

Hi Ginalli,

We have concluded our investigation, and based on new information from our gaming provider, have made a decision to reopen your account. Your withdrawal requests have now been processed.

I can understand your frustration with the delay, but with this type of investigation its necessary to be diligent to ensure a safe and fair gaming environment for all of our players.

We have disabled the games that allowed these exploits until further notice.

Thanks,

Ronnie @ Cloudbet

Sourse:
https://www.askgamblers.com/casino-complaints/cloudbet-casino-problem-withdrawing-38-btc

I haven't withdrawn the funds yet and haven't logged in to my account yet. But looks like my case getting resolved! Once I will withdraw the fund. I will write an update!

Now, since they delayed with my funds, I lost $17000 because Bitcoin's value is down since January 14th.

[Bazinga442]

UPDATES

On February 5th, they replied to me on Whatsapp - "I appreciate that we are happy to let you withdraw the funds as the the secondary more in depth investigation with evo has confirmed negative, but we require a non US phone number and address please" (Screenshot https://imgur.com/a/Rfrg5NA )

Sneaky bastards, lets hope they don't use this as another reason to delay your payment further.

[game-protect]

UPDATES

On February 5th, they replied to me on Whatsapp - "I appreciate that we are happy to let you withdraw the funds as the the secondary more in depth investigation with evo has confirmed negative, but we require a non US phone number and address please" (Screenshot https://imgur.com/a/Rfrg5NA )

Since when is an US phone number and address necessary for BTC transfers

Is this a new rule by the blockchain network?

[niceboy999]

UPDATES

On February 5th, they replied to me on Whatsapp - "I appreciate that we are happy to let you withdraw the funds as the the secondary more in depth investigation with evo has confirmed negative, but we require a non US phone number and address please" (Screenshot https://imgur.com/a/Rfrg5NA )

Today February 6th.

Hi Ginalli,

We have concluded our investigation, and based on new information from our gaming provider, have made a decision to reopen your account. Your withdrawal requests have now been processed.

I can understand your frustration with the delay, but with this type of investigation its necessary to be diligent to ensure a safe and fair gaming environment for all of our players.

We have disabled the games that allowed these exploits until further notice.

Thanks,

Ronnie @ Cloudbet

Sourse:
https://www.askgamblers.com/casino-complaints/cloudbet-casino-problem-withdrawing-38-btc

I haven't withdrawn the funds yet and haven't logged in to my account yet. But looks like my case getting resolved! Once I will withdraw the fund. I will write an update!

Now, since they delayed with my funds, I lost $11500 because Bitcoin's value is down since January 14th.

Glad to hear that good news. Hope you will get your funds

[edge777]

Wow. Man I feel great for the guy.

[marlboroza]

This was obviously failed scam attempt. I really wonder what would have happened to funds if player had not complained on forum(s) and other site(s).

I am glad OP will get funds and winnings back.

[Swofty]

Happy for you Ginalli. Im hoping my case will be solve too. Please if you have time. Help me also i want to get my funds on cloudbet also. Its a big money for me and my family future.

[ginalli]

NEW UPDATES

I want to start to say thank and how I really really appreciate www.askgamblers.com to be my lifesaver in this case. Till today I had no idea about this kind of forums that is really helping people. But I understood the importance of these forums and please contact me if www.askgamblers.com have a page for donation or any angle to support you guys to keep solving the problems as I had with cloudbet.com
So I am not good at writing but I will give my best here to point out some issues and looking for answers.

I finally received my 38 BTC and some change BTC to my account after a long battle. Thanks again to www.askgamblers.com
Why I am so thankful this www.askgamblers.com let me explain so anyone reads this will understand
After I submit my 1st complain to www.askgamblers.com there was no response from cloudbet
On Jan 29 www.askgamblers.com reopened the case because they knew something was wrong in this case

After they reopened Cloudbet replied as

Hi Ginalli,

Our teams investigated your complaint, alongside our partners at Evolution Gaming.
It was found that you used external software to gain an unfair advantage on the games in question, and as such your account was closed and any funds generated via this method confiscated.
You have now received a response from our support teams, VIP team, and myself, as well as being sent a copy of the report from Evolution gaming, and we now consider the matter closed.
We will of course provide Ask Gamblers with any necessary information needed to confirm our account of the issue.

Thanks,

Ronnie @ Cloudbet

THIS PART IS THE TURNING POINT I BELIEVE BECAUSE HERE WHAT www.askgamblers.com REPLIED AS

Dear Cloudbet Casino,

AskGamblers Complaints Team is kindly asking you to provide a detailed explanation of the issue along with evidence's which will support your accusations towards the player, with quoted terms that have been breached, if any.

Upon AskGamblers Complaints Terms we consider all evidence strictly confidential and won't be publicly displayed or sent to the third party. Please send required information directly to suppor­­­t­@­a­­s­­kg­­­am­b­­­le­­r­s.com.

Thank you in advance.

THEY ASKED THE PROOF BECAUSE THEY WERE NOT CONVINCED WITH THIS ANSWER LIKE MYSELF. WHEN I ASKED THE PROOF THEY SENT A REPORT THAT DOESN'T SAY ANYTHING BUT EXPLAIN HOW I PLAYED. SO THIS IS THE TURNING POINT OF THIS CASE. BECAUSE AFTER THIS CLOUDBET KNEW THAT THEY CAN NOT LIE TO Dear Cloudbet Casino,

AskGamblers Complaints Team is kindly asking you to provide detailed explanation on the issue along with evidence/s which will support your accusations towards the player, with quoted terms that have been breached, if any.

Upon AskGamblers Complaints Terms we consider all evidence strictly confidential and won't be publicly displayed or sent to the third party. Please send required information directly to suppor­­­t­@­a­­s­­kg­­­am­b­­­le­­r­s.com.

Thank you in advance.

DURING THIS TIME I PUT IN DIFFERENT FORUMS AS WELL BUT BESIDE THIS FORUM I ALL THE TIME RECEIVED MORE SCAM EMAILS THAT THEY ARE ASKING SOME BTC TO HELP ME, EVEN SOME COMPUTER GEEKS SEND ME EMAILS FROM CLOUDBET.COM I DON'T KNOW HOW THEY DO THAT AND ME AS A GOOD PERSON I GAVE CLOUDBET.COM HEADS UP, THAT THEY NEED TO LOOK INTO THIS BECAUSE SOME PEOPLE USING SOME EMAIL ADDRESSES ENDING LIKE JOJO@CLOUDBET.COM BUT THEY REALLY DIDN'T CARE, THEY DIDN'T EVEN ASK TO FORWARD TO THEM.

I CAN PROVIDE THOSE EMAILS HERE AS WELL IF REQUESTED.

I ALSO TRIED TO CONTACT TO EVOLUTION GAMING COMPANY TO FIND OUT WHO IS TRYING TO SCAM HERE, WHO IS HOLDING MY COINS EVOLUTIONGAMING OR CLOUDBET.COM
THE REASON I BROUGHT EVOLUTIONGAMING IS ;THEY ARE THE ONE GIVES THIS PLATFORM TO CLOUDBET.COM AND CLOUDBET.COM SHOWING AN ANALYZE REPORT PREPARED BY EVO AND SAYING I CHEATED )) BUT THE REPORT DONT SAY SMT LIKE THAT. I tried many times to reach evolutiongaming but got no response.

And I also sent one of my friends in Romania to the Grand Hotel Casino to find out about this case, my friend provided the report I receved from cloudbet to the casino and started to question why this is happening? They told him that they will look into this.
AFTER
www.askgamblers.com asked to cloudbet the real proofs that the player cheated, cloudbet replied that they reopened this case and will let us know soon. And guess what cloudbet said yesterday that the 2nd report came from evogaming has NO SIGN OF CHEATING.

There is couple thing here,
2 days ago I contacted to cloudbet live chat and they told me my account closed and nomore investigation, they told me not to contact them again (have proofs if needed)
Yesterday when I contacted by Casino Marketing Guy (ANDY) he told me that he has good news that they will send my coins but he asked many photos, texts, another photo with his message, the only thing we didnt do is facetime. And finally he said we unblocked your account like he is doing me a favor. he feels like he is giving me a good new after all instead that he needs to claim sorry for all this trouble.

THE MOST IMPORTANT THING AND I NEED HERE HELP

I ASKED THE COPY OF THE 2ND REPORT AND ANDY TOLD ME THAT HE CAN NOT SEND THAT BECAUSE I THINK THERE IS NONE SO I REALLY WANT www.askgamblers.com ASK THEM THIS REPORT. THEY DONT HAVE ANY RIGHT TO DO SOMETHING LIKE THIS TO THE PLAYER.
BECAUSE A DAY BEFORE THEY TOLD ME THAT THEY WILL SEND MY COINS, LIVE CHAT DONT KNOW ANYTHING ABOUT THIS ALSO.

THEY NEVER GAVE ME ANY UPDATES ABOUT MY ACCOUNT AS A PLAYER I DESERVE TO GET UPDATES

ANOTHER IMPORTANT CASE HERE AND I NEED www.askgamblers.com ADVISE OR HELP HERE ALSO
ON JAN 14 WHEN I REQUEST MY COINS. THE VALUE WAS 38BTC X $3780 = $143640
AFTER ALL THEY TRIED TO KEEP THEM BUT NO PROOF OF WHAT THEY ARE CLAIMING AND WWW.ASKGAMBLERS HELP THEY DECIDE TO SEND THEM TO ME HOWEVER TODAYS VALUE IS 38BTC X $3340= $126920

THERE IS A LOSS FOR ME ALMOST $17000 BECAUSE OF CLOUDBET OR EVOLUTIONGAMING MESS.
I AM WONDERING AND ASKING WWW.ASKGAMBLERS ADVISE ABOUT THIS. IF THEY ARE REALLY A GOOD COMPANY THEY NEED TO PAY THIS DIFFERENCE ALSO BECAUSE THEY TRIED TO KEPP THEM AND SEE THAT THEY WILL NOT GET AWAY WITH THIS SO THEY DECIDE TO RELEASE THEM AFTER 24 DAYS.

PLEASE ADVISE

[Bazinga442]

ANOTHER IMPORTANT CASE HERE AND I NEED www.askgamblers.com ADVISE OR HELP HERE ALSO
ON JAN 14 WHEN I REQUEST MY COINS. THE VALUE WAS 38BTC X $3780 = $143640
AFTER ALL THEY TRIED TO KEEP THEM BUT NO PROOF OF WHAT THEY ARE CLAIMING AND WWW.ASKGAMBLERS HELP THEY DECIDE TO SEND THEM TO ME HOWEVER TODAYS VALUE IS 38BTC X $3340= $126920

THERE IS A LOSS FOR ME ALMOST $17000 BECAUSE OF CLOUDBET OR EVOLUTIONGAMING MESS.
I AM WONDERING AND ASKING WWW.ASKGAMBLERS ADVISE ABOUT THIS. IF THEY ARE REALLY A GOOD COMPANY THEY NEED TO PAY THIS DIFFERENCE ALSO BECAUSE THEY TRIED TO KEPP THEM AND SEE THAT THEY WILL NOT GET AWAY WITH THIS SO THEY DECIDE TO RELEASE THEM AFTER 24 DAYS.

PLEASE ADVISE

Just be glad you received your payout, your conscientiousness paid off and you still profited regardless. Assuming the price of BTC increased, should they have paid you less? At least you got paid while many others are still waiting. Take this as a good life lesson and never use cloudbet.com again.

I want to start to say thank and how I really really appreciate www.askgamblers.com to be my lifesaver in this case.

Lol - Gameprotect are you reading?

So complaining on forum(s) and other site(s) obviously was not the key to get his 38 BTC.

In this case complaining on forums and askgamblers helped the OP to an extent. Obviously, cloudbet didn't want the negative PR. For me, I think he worked harder than most to retrieve his coins, by contacting everyone he could and presenting valid arguments against the scammers.

This was obviously failed scam attempt. I really wonder what would have happened to funds if player had not complained on forum(s) and other site(s).

I am glad OP will get funds and winnings back.

I posted similar thoughts on their thread. I hope their negative ratings remain as a reminder and warning to new players. If the OP had given up, cloudbet would have happily appropriated the coins. It was a clear SCAM attempt.

Happy for you Ginalli. Im hoping my case will be solve too. Please if you have time. Help me also i want to get my funds on cloudbet also. Its a big money for me and my family future.

@ Swofty Keep the faith and spread the word about this mess far and wide, and everywhere possible to keep it alive. It will impact negatively on their business, and if they care about their brand they would strive to pay you asap. Getting REAL legal advice is good option too.

[edge777]

great to know that. Dont sell them all yet, I am sure BTC prices might go up soon. Hold them and well done again. Askgambler is great. 

[Cloudbet]

Hi Ginelli,

Apologies for missing this thread, I was responding to the issue on AG and our meta thread and just noticed this one in a trust reference.

I'm really glad we were able to resolve the issue and get the funds released despite the delays while we worked through the information from our provider.

As a result of the investigation we will also be removing certain functionality within the Live Roulette game in question that was central to the suspicious behaviour.

Based on the feedback from Ask Gamblers we will also be raising the bar in terms of the level of proof required from our providers to enforce our rules around suspicious activity.

Thanks,

Ronnie @ Cloudbet

[The Cryptovator]

THERE IS A LOSS FOR ME ALMOST $17000 BECAUSE OF CLOUDBET OR EVOLUTIONGAMING MESS.
I AM WONDERING AND ASKING WWW.ASKGAMBLERS ADVISE ABOUT THIS. IF THEY ARE REALLY A GOOD COMPANY THEY NEED TO PAY THIS DIFFERENCE ALSO BECAUSE THEY TRIED TO KEPP THEM AND SEE THAT THEY WILL NOT GET AWAY WITH THIS SO THEY DECIDE TO RELEASE THEM AFTER 24 DAYS.

PLEASE ADVISE[/b]

Good to see that you have received your full btc amount. But I don't like your stupid questions. Did you made this thread for USD payment or you play by USD on website ? Don't be too much greedy. If they don't want to return then what can we do ? Your good luck that you got your amount. Just be happy and wait for bull runs. No doubts you will be millionaires once day. Just keep hold, don't play again on others website perhaps you might loss all. I think it's enough for you. Just wait for bull runs.....

I had removed my red tag since I was tag for this case and case has been solved.

[Theb]

Even though ginalli's case has been resolved there is even a similar case that involves a even bigger payout being held off by cloudbet, this case is from Swofty and like what ginalli did they posted their problem first in askgamblers and he is just doing what ginalli did on opening up his own scam accusation with his own case that involves 330 BTC being locked into his account that he cannot also access. If this is really just a matter of fraud assessment on their part they should do things quickly as Swofty has been waiting for any kind of progress on his withdrawal for more than a month now.

[ginalli]

Hi Ginelli,

Apologies for missing this thread, I was responding to the issue on AG and our meta thread and just noticed this one in a trust reference.

I'm really glad we were able to resolve the issue and get the funds released despite the delays while we worked through the information from our provider.

As a result of the investigation we will also be removing certain functionality within the Live Roulette game in question that was central to the suspicious behaviour.

Based on the feedback from Ask Gamblers we will also be raising the bar in terms of the level of proof required from our providers to enforce our rules around suspicious activity.

Thanks,

Ronnie @ Cloudbet

 Thank you for your reply Ronnie! You mentioned in your reply on AG, that you received the second report from Evolution Gaming, can you please share with me?

[ginalli]

Even though ginalli's case has been resolved there is even a similar case that involves a even bigger payout being held off by cloudbet, this case is from Swofty and like what ginalli did they posted their problem first in askgamblers and he is just doing what ginalli did on opening up his own scam accusation with his own case that involves 330 BTC being locked into his account that he cannot also access. If this is really just a matter of fraud assessment on their part they should do things quickly as Swofty has been waiting for any kind of progress on his withdrawal for more than a month now.

Hey mate, I agree! Without these forums, AG and other sources, I would never get my winning! I saw that guy with 330 BTC, this is really huge winning and the guy should post everywhere and contact everyone to investigate that.

THERE IS A LOSS FOR ME ALMOST $17000 BECAUSE OF CLOUDBET OR EVOLUTIONGAMING MESS.
I AM WONDERING AND ASKING WWW.ASKGAMBLERS ADVISE ABOUT THIS. IF THEY ARE REALLY A GOOD COMPANY THEY NEED TO PAY THIS DIFFERENCE ALSO BECAUSE THEY TRIED TO KEPP THEM AND SEE THAT THEY WILL NOT GET AWAY WITH THIS SO THEY DECIDE TO RELEASE THEM AFTER 24 DAYS.

PLEASE ADVISE[/b]

Good to see that you have received your full btc amount. But I don't like your stupid questions. Did you made this thread for USD payment or you play by USD on website ? Don't be too much greedy. If they don't want to return then what can we do ? Your good luck that you got your amount. Just be happy and wait for bull runs. No doubts you will be millionaires once day. Just keep hold, don't play again on others website perhaps you might loss all. I think it's enough for you. Just wait for bull runs.....

I had removed my red tag since I was tag for this case and case has been solved.

I am happy to get my winning, but this is I supposed to get way early. CLOUDBET just tried to find a new excuse or ways to attack me and don't let me withdraw the winning.
I am here trying to find the truth and if CLOUDBET saying there is a second report (which I don't believe), they should share with me! Because if there is a second report, then I don't have any questions, but what if they just made up that 2nd report just to hold my funds, then this is a different story! In a minute we are talking about $17k difference. That's 5 BTC right here. Why should I agree with CLOUDBET?? I will fight till the end for my money.

[BlackMambaPH]

I think since the issue or this scam accusations is already solved you can now edit the titled thread into.

Code:

[Resolved] CLOUDBET IS SCAM! They are not paying for winning bets!

Anyway, congrats ginalli for bringing back and withdrew your winning btc from your cloudbet account.

[Swofty]

They dont respond to me at all. In emails totally ignored, in whatsapp and telegram VIPAndy blocked me and they are the ones who offered it on email to contact him, sucks. In AskGamblers they dont respond. I sent many complaints already. And I hope ill have a respond to Cloudbet/Ronnie soonest. Been waiting for so long already. Ginalli nice to have your BTC back, if got a chance or time could help me also spread mine? Thanks, 330 btc is a big money for my family future. They are just ignoring dragging delaying this for a month and 6 days now to be exact.

[ginalli]

They dont respond to me at all. In emails totally ignored, in whatsapp and telegram VIPAndy blocked me and they are the ones who offered it on email to contact him, sucks. In AskGamblers they dont respond. I sent many complaints already. And I hope ill have a respond to Cloudbet/Ronnie soonest. Been waiting for so long already. Ginalli nice to have your BTC back, if got a chance or time could help me also spread mine? Thanks, 330 btc is a big money for my family future. They are just ignoring dragging delaying this for a month and 6 days now to be exact.

Send me PM with your contact. That's a lot of money man. You need to get ready your story and proofs with screenshots etc.