Cloudbet not responding for my 330 BTC withdrawal

[Stedsm]

Yes I did followed what they needed. They paid me out last time as you can see the photo on AskGamblers. I will post it in here again. They paid me out, then when I withdraw all they hold it and needed the documents, which I gave right away. Now its been a month and 6 days to be exact since that.

https://imgur.com/a/6CTO03Z

I'm sorry for forcing you to do this but it was only for your own good. Now that you've played your part, this proves cloudbet to be guilty and now, it's either that they are playing it knowingly and trying to take longer to (maybe) manage the funds to pay you or they're trying to get away with everything (your deposit and winnings both). Strange how a company found in ~2013 is now acting so shady whereas everything here is now as transparent as a clear glass.

@Cloudbet,
What are you guys waiting for? Just pay this guy and save your reputation, else you'll not just go bankrupt but be sent to jail and as well be cursed by this and other users whose money you guys are trying to eat up and run away.

[Swofty]

I did everything already. Thanks guys for your support. Hopefully it will get resolve now, I have given everything. Proved everything. I am the owner, I am the only can access it. With 2FA. With email verification, with documents. With screenshots of my deposits withdraws. Come on. Just resolve this and lets just move on

[JollyGood]

-snip-

That could be the case... if Cloudbet wasn’t already being accused by a member of stealing his 38BTC.

https://bitcointalk.org/index.php?topic=5105084.0

Nice find.

That now makes things even more serious and Cloudbet has to answer with complete clarity about what it is doing in both these cases.

[JollyGood]

I did everything already. Thanks guys for your support. Hopefully it will get resolve now, I have given everything. Proved everything. I am the owner, I am the only can access it. With 2FA. With email verification, with documents. With screenshots of my deposits withdraws. Come on. Just resolve this and lets just move on

When I read that "betting and gaming" sites require ID to refund or process winnings then that completely puts me off and I see a red-flag.

The complaints against Cloudbet mount up and I am on the verge of adding them to my Scam Alert signature.

I like Ronnie, a very nice polite person with great customer services but he is not involved in the technical and coding side of things not is he involved in the actual decision making and business administration are of the business.

This situation seems to be more about selective scamming then anything else. "Suspicious" behaviour on the Roulette game is one thing and problematic coding of the Roulette game in entirely another.

I am not impressed with the way Cloudbet have been treating its users.

[JollyGood]

Bazinga442 - There have been several people from different territories contacting us via different channels to claim ownership of the account, with varying degrees of evidence provided. That's about as detailed as I can be without disclosing private information about the account in question unfortunately.

I'll post an update ASAP.

Thanks,

Ronnie @ Cloudbet

Hi Ronnie,

This is very concerning. I can see the player posted a screenshot of his previous large withdrawals and received them without any issues.. Why were those withdrawals able to go through without any issues?

It’s starting to look like Cloudbet was unable to pay the massive withdrawal. I might sound like a broken record but why not try to arrange a payment plan like I mentioned earlier?

If you are all of the sudden questioning ownership can’t you just return the funds to the previous withdrawal addresses?

It’s a win win for everyone.
 

I am copying the information in the Steemit post. It makes very interesting reading. It has shown Cloudbet in a completely different light especially how they seem to use any excuse in the book to avoid paying winnings.






https://steemit.com/cloudbet/@johnycomelately/cloudbet-com-anonymous-cryptocurrency-sportsbook-and-amp-casino-accused-of-free-rolling-players

Cloudbet.com: Anonymous Cryptocurrency Sportsbook & Casino Accused of Free Rolling Players
johnycomelately (22) in cloudbet •  4 days ago

Online cryptocurrency gambling platform, cloudbet.com has been accused by several bettors of stealing their deposits and winnings. Scams are not uncommon in the gambling industry and are seemingly rampant in the growing, but unregulated cryptocurrency industry. There are several stories online about unaware gamblers losing their hard-earned money to fraudsters posing as legitimate businesses. In this instance, the culprit a gambling platform.

How it happened?
This story has been steadily building momentum among cryptocurrency users and gamblers on bitcointalk and reddit forums.

On the 28th of January, 2019, a bettor with the handle youngamericandream posted a message on bitcointalk.org detailing how he was cheated out of his winnings by cloudbet.com. The player deposited 5 BTC and gambled for a few weeks. At a later date he initiated a withdrawal, but left a balance of .05 BTC in his cloudbet.com account. Afterwards, he went on a hot winning streak that netted him 1.7 BTC, equivalent to $6000.

Cloudbet.com locked the player out of his account and demanded his personal identification documents for KYC (Know-Your-Customer) verification, and the player obliged. However, after giving the player the runaround, cloudbet.com used his American citizenship as the basis for confiscating his funds and closed the account.

According to the terms and conditions on the cloudbet.com website, bettors from the US are barred from playing on the platform. This begs the question of why they allow American players register, deposit and play on the platform, sometimes over long periods, especially when they're on losing runs. Is this mere incompetence on Cloudbet's part or a deliberate ploy to free roll unsuspecting players?

Why are they even asking for verification in the first place, when their platform is being sold to bettors as anonymous with no need for identification?

Youngamericandream, disclosed to cloudbet.com that he is a dual citizen of both Russia and the United States. And that he is currently on a worldwide trip outside the United States. He proved this by submitting his Russian identification, but cloudbet.com dismissed them out of hand.

Cloudbet's rejoinder
Their representative on bitcointalk.org, Ronnie, is adamant that they don't keep deposits if accounts are found to have bypassed their security checks to register from restricted territories. Once offending accounts are discovered, they refund the deposits and close the accounts. However, this is not always true as some players have come forward to dispute this. They accuse cloudbet.com of selectively scrutinizing winning players, and that losing bettors are exempted from these checks, thereby, appropriating their deposits.

Notable scam accusations against cloudbet.com
There are many stories online about how cloudbet.com abuse users trust to defraud them. Here are some examples.

Bitcointalk.org user kracc, on the 21st of May, 2018, accused cloudbet.com of closing his account after winning 3 BTC - over $20,000 then - and confiscating his deposit. Cloudbet's justification for their shady behaviour was that the player had opened multiple accounts which is against their Terms and Conditions. Apparently, this gives them the right to appropriate the player's winnings and deposit. Other users on the forum seem to have fallen to the same modus operandi.

Reddit user,Lenlo123, on the 25th of January, 2019, posted a warning on the forum describing how cloudbet.com used their Terms & Conditions to confiscate his winnings. According to the bettor, he deposited 1 BTC and lost it. Later, he deposited another 3 BTC and placed a single bet that won on plus odds, after which Cloudbet's KYC song and dance started.

The player submitted his US documents after disclosing to cloudbet.com that he was in France where the bets were placed from. He was told by their customer service representative via live chat that it was ABSOLUTELY FINE to play from France regardless of citizenship. However, after stalling for a while they refused to pay up, citing the player's American citizenship as the reason for denying him payment.

Leno123 won 4.5 BTC, currently $15,500. It is worth noting that the his US citizenship didn't stop cloudbet.com from keeping the 1 BTC - $3,400 - that he lost prior to depositing again. They triggered KYC only after the player won big and tried withdrawing his winnings. Thus, it is safe to assume that, had the player lost the second deposit he wouldn’t have been asked for verification.

Albert, a player from the Philippines took to askgamblers.com, a gambling arbitration platform to lodge a complaint about cloudbet.com for unnecessarily delaying his withdrawal. The issue was posted by the complainant on the 18th of January, 2019, and is still ongoing. The amount in question is 330.58 BTC, circa $1,129,000 using the current bitcoin exchange rate.

As is often the case with cloudbet.com, they asked the player for personal documents to complete KYC verification. He duly obliged and sent them all the documents they demanded. The documents are in his name, except for the utility bill which is in his wife's name. At the moment, cloudbet.com is using the utility bill as the sole basis for withholding the player’s withdrawal, claiming there are discrepancies in the information provided to them by Albert.

Subsequently, the player went to extraordinary lengths to prove he is who he claims to be, and has provided cloudbet.com with several documents as proof, including:

Picture of the utility bill with his wife's name.
Selfie showing his wife holding the utility bill.
Selfie showing both Albert and his wife holding the utility bill and his other identification documents.
A copy of their marriage certificate.
A copy of his property tax document .

However, cloudbet.com is still giving Albert from the Philippines the run-around and are yet to pay him.

Cloudbet.com casino user, Ginalli from Germany, on the 25th of January, 2019, posted on askgamblers.com that, cloudbet.com is withholding his withdrawal for 38 BTC, $130,000 at the current exchange rate. The player argues their logic and proof for doing so are unreasonable and contrived. The player deposited 11 BTC and won 38 BTC, but was asked for KYC as soon as he initiated a withdrawal. After submitting the required documents cloudbet.com still refused to honor the payment.

Cloudbet.com are accusing the player of cheating, stating he used external software to gain unfair advantage on the games in question. Thus, the player's account has been closed and all the funds confiscated. Nonetheless, the player Ginalli has refuted these allegations on askgamblers.com, and has succinctly argued why he didn’t do anything outside Cloudbet's Terms and Conditions. This seems to be another case where cloudbet.com is making up bogus excuses to avoid settling a big win.

Options available to victims
Victims of this type of fraud often find themselves helpless and without remedy. In many instances of cryptocurrency gambling fraud, where the operator is the guilty party, there limited options available to victims. It is near impossible to sue companies that operate anonymously and cannot be located easily. Victims are often limited to posting on forums and gambling message boards.

This is because many of these operators use shady gambling licenses that are issued in obscure offshore territories like Curacao. These questionable licensing authorities don't regulate the activities of their licensees, and does not offer any protection for players. Attempts to contact Cloudbet's licensing authorities in Montenegro and Curacao have failed, as both are still yet to respond.

Nonetheless, some victims have setup a website; cloudbetscam.com, to exchange ideas and raise awareness about the ongoing scams being perpetrated by cloudbet.com. They hope their investigations will uncover the individuals behind the cloudbet.com and sue them if possible. Additionally, victims can file online reports to the FBI, and help get the website taken down to save potential victims future losses.

[JollyGood]

In all these cases, did anybody get back their original deposits?

Example: depositing 129BTC and winning 330BTC but getting back 129 BTC (with Cloudbet resufing to pay 201 winnings)

[Swofty]

Well, as you can see they payout me before I withdraw and then they rejected it and then that KYC thing begins. Which I gave right away. I won my bets fairly. I won everything fairly. And I just want to get my funds. I already said to them that Im the only owner of my account and im the only one who could access it. Which they replied as you can see on AskGamblers. So yeah, they better pay me.


PS: I dont know why but I guess you guys could not see my screenshots on AskGamblers? That is why when I post the withdrawal screenshot you guys got intense. Well I am glad I posted it here.

Ronnie is a great guy, he respond and just answer on what he knows. I hope he will do the right thing. Thanks guys

Albert

[JollyGood]

Well, as you can see they payout me before I withdraw and then they rejected it and then that KYC thing begins. Which I gave right away. I won my bets fairly. I won everything fairly. And I just want to get my funds. I already said to them that Im the only owner of my account and im the only one who could access it. Which they replied as you can see on AskGamblers. So yeah, they better pay me.


PS: I dont know why but I guess you guys could not see my screenshots on AskGamblers? That is why when I post the withdrawal screenshot you guys got intense. Well I am glad I posted it here.

Ronnie is a great guy, he respond and just answer on what he knows. I hope he will do the right thing. Thanks guys

Albert

They have no right to ask for KYC. These are delays tactics in the hope the User will not want to send ID so they keep the crypto for themselves. It is a well known scamming technique by betting and gsming sites.

[Bazinga442]

Well, as you can see they payout me before I withdraw and then they rejected it and then that KYC thing begins. Which I gave right away. I won my bets fairly. I won everything fairly. And I just want to get my funds. I already said to them that Im the only owner of my account and im the only one who could access it. Which they replied as you can see on AskGamblers. So yeah, they better pay me.


PS: I dont know why but I guess you guys could not see my screenshots on AskGamblers? That is why when I post the withdrawal screenshot you guys got intense. Well I am glad I posted it here.

Ronnie is a great guy, he respond and just answer on what he knows. I hope he will do the right thing. Thanks guys

Albert

Albert,

I agree. Both Ronnie and Andy are good guys.  Enough with the runaround and excuses though. The players placed there bets and risked there hard earned money. If they lost cloudbet would have collected without any questions asked.  

They are one and the same, each wears whatever personality they think suits the occasion. Making up stories on Reddit trying to make Albert and Ginalli out as scammers. Thankfully, hardly anyone is buying their nonsense.

[Swofty]

I think Ronnie is fine. He only say what the owner or higher rank would say to him. But I just hope Ronnie will step up and just let my case to be resolve because all the evidences are here already and on AskGamblers. Been patient so long too. And lets just move on after this is over. Just do the right thing Ronnie.

Albert

[JollyGood]

Yea... as you can see from my screenshots cloudbet took 599 bets which totaled about 1.2 million euros from my referrals last year without any hesitation or KYC. Then all of the sudden needed KYC when 1 player managed to actually win.

And are refusing to payout a player who won a measly 3.5 bitcoin.

https://m.imgur.com/ejKlUkH

That is the thing that really shows selective scamming.

Any website happy to take your crypto in the first place then decides to play games in order to get KYC in the hope you refuse to send it. Then when you send it they come up with more lame excuses.

Rock Trading and Flyp.me/Holytransaction are the same along with many others.

[JollyGood]

Yea... as you can see from my screenshots cloudbet took 599 bets which totaled about 1.2 million euros from my referrals last year without any hesitation or KYC. Then all of the sudden needed KYC when 1 player managed to actually win.

And are refusing to payout a player who won a measly 3.5 bitcoin.

https://m.imgur.com/ejKlUkH

That is the thing that really shows selective scamming.

Any website happy to take your crypto in the first place then decides to play games in order to get KYC in the hope you refuse to send it. Then when you send it they come up with more lame excuses.

Rock Trading and Flyp.me/Holytransaction are the same along with many others.

Yea.. it’s pretty clear when you look at cloudbets responses to the player asking if he could gamble with cloudbet being a American Citizen.

Of course they didn’t void the bet till it won. It was a easy free roll for cloudbet. If it loses book it. If it wins void it.

https://m.imgur.com/5dazl3o

If cloudbet wants to stick to this story they need to send back my other players losses and my losses. I lost a significant amount of bitcoin before they closed my account.

I will wait a couple of days to see if there is any development on this story. If there is no news or no traction then I will add Cloudbet to my Scam Alert signature

[Rambotnic]

Seems like none of you get that Cloudbet don't give a fuck what you guys discuss or talk here.

[Rambotnic]

Seems like none of you get that Cloudbet don't give a fuck what you guys discuss or talk here.

We get it... Cloudbet won’t last much longer if this keeps up.

That won't be so bad case for them, they already won millions euro via anonymous hosted casino.

[Rambotnic]

Seems like none of you get that Cloudbet don't give a fuck what you guys discuss or talk here.

We get it... Cloudbet won’t last much longer if this keeps up.

That won't be so bad case for them, they already won millions euro via anonymous hosted casino.

What’s your point?

I already stated my point. Cloudbet do not care what all of you write here, do you support or not support the case.
They already won enough to say goodbye if they want.
No matter how you courage the OP or dislike, that won't change anything but could also bring fake hopes.

[Patatas]

Seems like none of you get that Cloudbet don't give a fuck what you guys discuss or talk here.

We get it... Cloudbet won’t last much longer if this keeps up.

That won't be so bad case for them, they already won millions euro via anonymous hosted casino.

What’s your point?

I already stated my point. Cloudbet do not care what all of you write here, do you support or not support the case.
They already won enough to say goodbye if they want.
No matter how you courage the OP or dislike, that won't change anything but could also bring fake hopes.

So you mean it's totally okay for gambling sites to establish some reputation and then steal people's money blatantly? How long the community is going to tolerate it? This isn't the first incident of a massive withdrawal being robbed. Someone has to stop it.

Moreover, it affects the reputed gambling sites by giving the crypto gambling business a bad name. I don't know why the victims don't involve law.

[lotfiuser]

i dont understand people that bet 500k ONLINE casinos  and expect to get paid they will ban you for no reason or any reason dont bet online more than 10 k 

[JollyGood]

Seems like none of you get that Cloudbet don't give a fuck what you guys discuss or talk here.

We get it... Cloudbet won’t last much longer if this keeps up.

That won't be so bad case for them, they already won millions euro via anonymous hosted casino.

What’s your point?

I already stated my point. Cloudbet do not care what all of you write here, do you support or not support the case.
They already won enough to say goodbye if they want.
No matter how you courage the OP or dislike, that won't change anything but could also bring fake hopes.

So you mean it's totally okay for gambling sites to establish some reputation and then steal people's money blatantly? How long the community is going to tolerate it? This isn't the first incident of a massive withdrawal being robbed. Someone has to stop it.

Moreover, it affects the reputed gambling sites by giving the crypto gambling business a bad name. I don't know why the victims don't involve law.

I think in this case the website is selective scamming, they are trying to wriggle out of allowing the user access to his 330 BTC. The user gave them what they asked for (KYC which was unnecessary but used as a delay tactic by Cloudbet and nearly all betting and gaming websites when they selective scam).

I think the OP is right in waiting for a few days more. If it is not resolved he must consider legal action.

STEP 1:
Inform the Curacao e-Gaming Officers. There is a link that states "File a Complaint": https://validator.curacao-egaming.com/validate?domain=www.cloudbet.com&seal_id=72b4de06acee4e455547f8fb68ee27aac984d38c2ac8748c8f26b103ab2fd4b0ff7a047a73882b22a671840fcb7d6827&stamp=eb0b0908c519a5fdad9cec28ca015971

STEP 2:
Use a US based lawyer to make contact with Cloudbet on behalf of the OP to advise them legal action will commence of they do not release rightful funds. The Cloudflare service they use is based in US and has US IP address therefore US law is applicable. This would not cost more than a few hundred dollars to get the ball rolling.

STEP 3:
Use your US lawyer to write to Cloudflare or call them and tell them Cloudbet is selective scamming users and that you are initiating legal action against Cloudbet. Request kindly that CLoudflare stop associating themselves with a scam outfit as it will mean they will get negative publicity as it might seem to some that they endorse such views: +44 20 3514 6970

These are probably US based citizens running Cloudbet but as they would never get a gambling licence from the US they used an easily available Curacao E-Gaming Licence which anybody can get by registering the offshore LLC there: https://en.wikipedia.org/wiki/Curaçao

As long they are in the US or as US based citizens running Cloudbet it should be very easy for a lawyer to send them a letter and ask for your funds.

Hopefully this will speed up the process of you and others getting their funds back.

[JollyGood]

Thanks! All are a great idea... The cloudflare idea is awesome!

If you think there is any way in which forum members can help you or assist you please post here and let us know. I am sure there are many members that will support you.

This is a serious matter. 330 BTC is a massive amount to defraud so in this case consider me on your side. We will explore all avenues to try to get your funds back.

[JollyGood]

Thanks! All are a great idea... The cloudflare idea is awesome!

If you think there is any way in which forum members can help you or assist you please post here and let us know. I am sure there are many members that will support you.

This is a serious matter. 330 BTC is a massive amount to defraud so in this case consider me on your side. We will explore all avenues to try to get your funds back.

Jolly just a clarification... Swofty is the user due 330 bitcoin. My claim with Cloudbet is for 3.5 bitcoin. Young American user is due 1.7 bitcoins I believe.

We have all been trying to help each other in anyway possible.

Thank you so much for your help.

That equates to 335.2 BTC and at todays rate that is around $1,221,468

Those are huge numbers to be scammed out of.

All three of you should get together, get a lawyer based in the US and have him/her represent the three of you. Just legal correspondence from your lawyer to the Curacao E-Gaming team will have a massive effect on Cloudbet. On top of that a direct letter to the Cloudbet owners and Cloudflare will make them return your funds fast because they will not want to appear in Court or lose the service provided by Cloudflare or lose their E-Gaming licence.