Blockchain unlocks many new features that can't be delivered by a centralized CRM system like Salesforce.
Here's a list of new use cases that we're building on Blockchain-enabled CRM:
https://medium.com/@cogmento/blockchain-eets-crm-whats-the-big-deal-2824cdb6aWe hope to change the way people think about what a CRM is -- having smart contracts, execution on public blockchains take over" for any particular CRM use case changes the centralized application paradigm. Not to mention the ability of users to perform services & create an ecosystem around CRM interoperability across organizations.
We'll be posting more about the fundamental changes to CRM that are unlocked by Blockchain.