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Author Topic: Exrates.me not approving my withdraw request and not responding to my e-mails.  (Read 83 times)
yumei
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February 20, 2019, 10:12:57 PM
Last edit: February 21, 2019, 03:36:44 PM by yumei
 #1

Edit - 21.02.2019 - Scam Report Format:

  • What happened::
    I am waiting over a week for my bitcoin withdraw. They also refuse to answer my e-mails. My account is already verificated.
    I made about 5 withdraws without problems before. Don´t use this exchange !






  • Amount Scammed:
    1.1532 Bitcoin



  • Payment Method:
    Bitcoins






  • PM/Chat Logs 1:
    Vardy from Exrates
    waiting 72 hours for the bitcoins withdraw
    Dear Vardy,

    its 72 hours now and I still didn´t receive my bitcoins.
    Can you please carry out my requested withdraw.
    With best Regards,

    Yumei

    Feb 15, 2019, 6:08 PM by Vardy

        Thanks for using our 24-hour support chat, and please feel free to contact us again if any further questions occur. Have a good one!
        --
        Vardy
        Vardy from Exrates


        Powered by Intercom
        On Fri, Feb 15, 2019 at 05:53 PM, "Vardy" wrote:

            Hello! Welcome to Exrates customer support chat. Thank you for visiting our platform.

            The request was forwarded to the financial department.
            Our specialists will check the info and credit it manually.

            On Fri, Feb 15, 2019 at 05:49 PM, "Yumei" wrote:

                Hello, when I try to go to my withdrawals I see the message "withdrawals disabled".
                And I requested a withdraw of bitcoins over 48 hours ago.
                Can you please carry out my withdraw.

                Best Regards,

                Yumei





  • PM/Chat Logs 2:
    On Sat, Feb 16, 2019 at 06:58 PM,
    Fwd: waiting 72 hours for the bitcoins withdraw
    Dear Mr. Fang,
    Dear Mr. Vladislav Postoupalski,
    as I am not getting satisfactory response from the exrates support team regarding my bitcoin withdraw I requested 72 hours ago, I am trying to reach out for any CEO.

    Can you please solve this issue.

    With best Regards,

    Yumei



Additional Notes:
From the screenshots bottom window you can see that they also have disabled my withdraws.
Even if there would be anything suspicious with my account they have to answer my e-mails or try to reach me.
But they are:
1. not responding to my e-mails(I have send various to the support team and to the CEO).
2. disabling my withdraws although my account is verified
3. not approving my withdraws.
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aioc
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February 21, 2019, 01:44:20 AM
 #2

I am waiting over a week for my bitcoin withdraw. They also refuse to answer my e-mails. My account is already verificated.
I made about 5 withdraws without problems before. Don´t use this exchange !

This is just allegations until you posted all the screenshots of your evidence, do the right format I have used that exchange before and had no problem at all, you did not even specify the amount and what is your level of being verified.



.
.BIG WINNER!.
[15.00000000 BTC]


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Rainbot
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February 21, 2019, 03:23:52 AM
 #3


Registrant Organization: WhoisGuard, Inc.
Registrant State/Province: Panama
Registrant Country: PA

http://whois.domaintools.com/exrates.me

Experience with Exrates.me?

What good thing did you see in this exchange?



joniboini
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February 21, 2019, 04:42:09 AM
 #4

I use this exchange once to sell one of my shit tokens, and the experience is far from ideal. I'm pretty sure something like this will happens eventually (OP is not providing a screenshot so there is no proof yet, but the probability is high imo).

Why did you go to this exchange in the first place? They don't have any volume and their site looks like a rip off from Yobit.




.




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yumei
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February 21, 2019, 03:24:23 PM
 #5

Quote
This is just allegations until you posted all the screenshots of your evidence, do the right format I have used that exchange before and had no problem at all, you did not even specify the amount and what is your level of being verified.
FIXED. I edited to the Scam Report Format and uploaded a screenshot how my exrates.me interface is looking like.
If it is still something missing let me know.

Quote
Why did you go to this exchange in the first place? They don't have any volume and their site looks like a rip off from Yobit.
They are the exchange with the biggest volume on Microbitcoins(bitcoin fork)
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February 22, 2019, 12:03:52 AM
 #6

Now your post looks but the conversation should not be copy paste but a screenshot anyway extrates will lose some customers now that there is a complaint about how they handle this issue, I just hope they will go down here to answer the allegations which I doubt, I think they are another Yobit in the making.



.
.BIG WINNER!.
[15.00000000 BTC]


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Rainbot
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February 22, 2019, 03:28:42 PM
 #7

I've heard about EXrates being Scam
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