reinstall the ubs serial bus drivers check them in my the device manager if you found the yellow sign on any of that try reinstalling or updating them and also check the printer with another computer to ensure the problem is in your computer !!!
Thanks, I tried the printer to my laptop and it worked fine. When I checked device manager, the ubs serial bus drivers looked intact with no errors, but under "other devices" there was was an error next to something that said "unknown device". Under the ubs serial bus, it showed no printer attached. I'm not sure where to re-install them or get the installation files.