... and I find option for sign message in Bitcon App with many addresses, pick one and use it for receive payment. What I did know at that time is that this address is change address, and that Ledger will not check that address - so my transaction history never show that transaction, nor did the balance increase for the amount received.
Yeah, it seemed like there were a LOT of users that used that "sign message" option to get a Bitcoin address to send out as a receive address?!? I'm still not sure why people would do that and not simply click "receive"?
In addition, it really didn't help that the addresses in that dropdown box were order "alphabetically" rather than in actual address index order (as per derivation path)... this often lead to users getting an address that was a change address (as in this case) or out past the gap limit on other wallets etc
Then for the first time I see how bad is Ledger support, they had no idea how to solve this problem and they are probably in same situation today.
I've no idea regarding the size of the Ledger company... but their support seems to leave a lot to be desired... especially for a device which isn't exactly cheap. A lot of the documentation in the knowledge base was/is outdated and I've seen stories from people who have emailed and had to wait days (if not weeks) to get a response.
It's possible that their popularity meant that they just got overwhelmed by a lot of new users and/or that they simply failed to invest enough resources into the support side of the business.
I'm very lucky in that I've been able to solve any issues that I've had (mostly while updating the firmware with things not quite going according to plan etc)... so I have not personally had to deal with the support.
but they also make something (at least in my case), with this firmware which is crushing Ledger Live on Windows 7. Do you know what Ledger support say to me? To try with Windows 10, as if I did not even know it myself...
Dropping support for older operating systems is always a contentious issue... a lot of companies seem to underestimate how many users are actually still running really old operating systems on really old hardware. Still, the reality always seems to be that the majority of people can and do upgrade... but of course you don't hear about it, because they don't complain. You only ever see complaints from the (very) vocal minority who don't/can't upgrade
I'm happy with my Nano S (aside from the current issue with the ETH app hogging the limited memory)... and I'm happy with my Trezor ONE. Honestly, at the end of the day, I'd happily recommend either.
