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Author Topic: Lost blockchain.info wallet id, support ignores me (0.05 bounty for help)  (Read 412 times)
jackob_lost (OP)
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March 11, 2019, 05:36:13 PM
 #21

This is impossible to recover without any backup. I have the same issue before and I tried to contact them to recover my account without the email but no response from their support instead they just redirect me to support link where you find the step by step to recover a wallet and how to backup the wallet.

I am sure you won't recover this wallet unless if you can provide an email address because they will use this if where they can send all of your credential.

Too bad then. Lots of money lost. Shouldn't have used this service in the first place(I was using it when I only learned about bitcoin. I was using only host-based secure wallets for last few years and properly doing backups).

I think I will wait for few weeks for answer, hoping and praying.

Their support seriously suck though. Reminds me of the worst places and people to interact, such as government/educational/healthcare entities(in country where I live at least).
keychainX
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April 12, 2019, 09:50:13 PM
 #22

This is impossible to recover without any backup. I have the same issue before and I tried to contact them to recover my account without the email but no response from their support instead they just redirect me to support link where you find the step by step to recover a wallet and how to backup the wallet.

I am sure you won't recover this wallet unless if you can provide an email address because they will use this if where they can send all of your credential.

Too bad then. Lots of money lost. Shouldn't have used this service in the first place(I was using it when I only learned about bitcoin. I was using only host-based secure wallets for last few years and properly doing backups).

I think I will wait for few weeks for answer, hoping and praying.

Their support seriously suck though. Reminds me of the worst places and people to interact, such as government/educational/healthcare entities(in country where I live at least).

Did you get your funds?

I know someone who works there, but you have to know amount of BTC and public key
/KX

TryNinja
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April 13, 2019, 12:03:50 AM
 #23

Did you get your funds?

I know someone who works there, but you have to know amount of BTC and public key
/KX
OP has been offline for more than 1 month. I don’t think he’ll see this post.

But try PM’ing him, if he used his real email for his acc, he’ll get one saying that he has a new message.

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andycl
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January 15, 2020, 02:30:50 AM
 #24

To whoever it may help: I had the exactly same issue as the op.

Created a wallet with blockchain.com, didnt save the backup words and didnt save my Wallet ID.

I opened a support ticket with them, providing the date the wallet was created and my password.

2 days later they replied with my wallet ID.

I was very afraid to provide my password, but they say they can look up for an wallet ID only if you provide the estimate date it was crested and the password.

I was afraid someone from their support team could just acess my wallet and retrive my 2 Btcs, but they were 100% honest! Provided my wallet ID, and my 2 bitcoins were still there when I logged in. Smiley

Hope it can be useful!
bL4nkcode
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January 15, 2020, 02:46:08 AM
 #25

To whoever it may help: I had the exactly same issue as the op.

Created a wallet with blockchain.com, didnt save the backup words and didnt save my Wallet ID.

I opened a support ticket with them, providing the date the wallet was created and my password.

2 days later they replied with my wallet ID.

I was very afraid to provide my password, but they say they can look up for an wallet ID only if you provide the estimate date it was crested and the password.

I was afraid someone from their support team could just acess my wallet and retrive my 2 Btcs, but they were 100% honest! Provided my wallet ID, and my 2 bitcoins were still there when I logged in. Smiley

Hope it can be useful!
That's great to hear, now the most recommended way to save your funds is change your password right away that you're the only one knows, copy your backup (24 seed) and save it offline. You should use other wallets such as blockstream green wallet and Electrum they have both desktop and mobile wallets then using blockchain.com coz its too buggy and too many issues regarding their wallet.
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