Bitcoin Forum
March 29, 2024, 07:19:47 AM *
News: Latest Bitcoin Core release: 26.0 [Torrent]
 
   Home   Help Search Login Register More  
Pages: [1]
  Print  
Author Topic: Ledger Live Lost Password Issue?  (Read 156 times)
jerry0 (OP)
Full Member
***
Offline Offline

Activity: 1736
Merit: 186


View Profile
April 10, 2019, 11:21:18 PM
 #1

I logged into my ledger live a few days ago without an issue.  My problem now is i cannot seem to find the password and i think i lost it.  Thus i cannot enter a password now because i dont know what it is.  I have my nano ledger s with me at the moment.



1.  What do i do now?  Can i install ledger live again?  Do I click the lost password under it on ledger live?  If i do, does that mean i have to install the apps again?  I installed bitcoin, bitcoin cash, gold and a few other coins in it.  Do i need to uninstall ledger live from my add/remove programs and then download it again?  


2.  Do you recommend me logging into the google chrome bitcoin ledger app?  I believe its still active right so i could do that?  Of course ledger live is better and thus don't bother with this right?


1711696787
Hero Member
*
Offline Offline

Posts: 1711696787

View Profile Personal Message (Offline)

Ignore
1711696787
Reply with quote  #2

1711696787
Report to moderator
1711696787
Hero Member
*
Offline Offline

Posts: 1711696787

View Profile Personal Message (Offline)

Ignore
1711696787
Reply with quote  #2

1711696787
Report to moderator
1711696787
Hero Member
*
Offline Offline

Posts: 1711696787

View Profile Personal Message (Offline)

Ignore
1711696787
Reply with quote  #2

1711696787
Report to moderator
According to NIST and ECRYPT II, the cryptographic algorithms used in Bitcoin are expected to be strong until at least 2030. (After that, it will not be too difficult to transition to different algorithms.)
Advertised sites are not endorsed by the Bitcoin Forum. They may be unsafe, untrustworthy, or illegal in your jurisdiction.
1711696787
Hero Member
*
Offline Offline

Posts: 1711696787

View Profile Personal Message (Offline)

Ignore
1711696787
Reply with quote  #2

1711696787
Report to moderator
1711696787
Hero Member
*
Offline Offline

Posts: 1711696787

View Profile Personal Message (Offline)

Ignore
1711696787
Reply with quote  #2

1711696787
Report to moderator
jhenfelipe
Hero Member
*****
Offline Offline

Activity: 1372
Merit: 647


View Profile
April 10, 2019, 11:31:55 PM
Last edit: April 10, 2019, 11:44:38 PM by jhenfelipe
 #2

Check this out: https://support.ledger.com/hc/en-us/articles/360006395233
Under "Step 4. Choose a password (optional)" you'll see a note:

Quote
Note: Make sure to remember your password. Losing it requires resetting Ledger Live and re-adding accounts. This does not affect your crypto assets.

I think that answers your problem. Uninstall -> Reinstall your Ledger live
jerry0 (OP)
Full Member
***
Offline Offline

Activity: 1736
Merit: 186


View Profile
April 10, 2019, 11:54:17 PM
 #3

I do not need my 24 word seed to do this correct?


So i have to uninstall it from add/remove programs... then download same ledger live from the site?



Could i use the chrome store to access bitcoin ledger in chrome or not?  I won't use it normally though since ledger live is preferred but can we still access it through the chrome app?
elda34b
Sr. Member
****
Offline Offline

Activity: 910
Merit: 351


View Profile
April 11, 2019, 01:16:00 AM
 #4

I do not need my 24 word seed to do this correct?

No, you don't.

So i have to uninstall it from add/remove programs... then download same ledger live from the site?

You can uninstall and then re-install it using the file you've previously downloaded from the site, no need to download it again.

Could i use the chrome store to access bitcoin ledger in chrome or not?  I won't use it normally though since ledger live is preferred but can we still access it through the chrome app?

You can still use the old Chrome app but it is risky. It's better to restore your access to Ledger Live (which won't harm any asset that you have).
Basically, it's like using your Ledger + Ledger Live on a new computer.
jerry0 (OP)
Full Member
***
Offline Offline

Activity: 1736
Merit: 186


View Profile
April 11, 2019, 01:41:35 AM
 #5

I do not need my 24 word seed to do this correct?

No, you don't.

So i have to uninstall it from add/remove programs... then download same ledger live from the site?

You can uninstall and then re-install it using the file you've previously downloaded from the site, no need to download it again.

Could i use the chrome store to access bitcoin ledger in chrome or not?  I won't use it normally though since ledger live is preferred but can we still access it through the chrome app?

You can still use the old Chrome app but it is risky. It's better to restore your access to Ledger Live (which won't harm any asset that you have).
Basically, it's like using your Ledger + Ledger Live on a new computer.



Im bit confused here.  Can't i just click forget password and set new one and then follow the instructions and no longer need to uninstall and reinstall ledger live?
TryNinja
Legendary
*
Offline Offline

Activity: 2786
Merit: 6856



View Profile WWW
April 11, 2019, 01:50:03 AM
 #6

OP just needs to go through the “I lost my password” option to reset his Ledger Live data, and connect his Nano S again (which will ask for a new password). He absolutely doesn’t need to reinstall the Ledger Live.

I’ve been talking to him through PM and just wanted to make things clearer here.

..JAMBLER.io..Create Your Bitcoin Mixing
Business Now for   F R E E 
▄█████████████████████████████
█████████████████████████
████▀████████████████████
███▀█████▄█▀███▀▀▀██████
██▀█████▄█▄██████████████
██▄▄████▀▄▄▄▀▀▀▀▀▄▄██████
█████▄▄▄██████████▀▄████
█████▀▄█▄██████▀█▄█████
███████▀▄█▀█▄██▀█▄███████
█████████▄█▀▄█▀▄█████████
█████████████████████████
█████████████████████████
▀█████████████████████████████
█████████████████████████████████████████████████
.
      OUR      
PARTNERS

.
█████████████████████████████████████████████████
████▄
██
██
██
██
██
██
██
██
██
██
██
████▀
▄█████████████████████████████
████████▀▀█████▀▀████████
█████▀█████████████▀█████
████████████████████████
███████████████▄█████████
█████████████████████████
█████████████████████████
█████████████████████████
███████████████▀█████████
████████████████████████
█████▄█████████████▄█████
████████▄▄█████▄▄████████
▀█████████████████████████████
█████████████████████████████████████████████████
.
   INVEST   
BITCOIN

.
█████████████████████████████████████████████████
████▄
██
██
██
██
██
██
██
██
██
██
██
████▀
jerry0 (OP)
Full Member
***
Offline Offline

Activity: 1736
Merit: 186


View Profile
April 11, 2019, 02:03:25 AM
 #7

Hi tryninja i just did that.  Do i initialize as a new device? 
jerry0 (OP)
Full Member
***
Offline Offline

Activity: 1736
Merit: 186


View Profile
April 11, 2019, 02:04:09 AM
 #8

Hi tryninja i just did that.



Use an initialized device right the 3rd option?
jerry0 (OP)
Full Member
***
Offline Offline

Activity: 1736
Merit: 186


View Profile
April 11, 2019, 02:40:44 AM
 #9

I reset it as Tryninja says.  Did not uninstall and reinstall ledger live.

On the page...


Get started with your ledger device


Initialize as new device

Restore device from recovery phrase

Use as initialized device

Don't have a ledger account



I'm pretty certain its the 3rd option

Use as initialized device?
HCP
Legendary
*
Offline Offline

Activity: 2086
Merit: 4315

<insert witty quote here>


View Profile
April 11, 2019, 04:40:59 AM
Merited by bones261 (2)
 #10

Before anyone else jumps in... I have been in communication with the OP via PM as well and this issue has now been resolved.

OP used the "I lost my password" link in Ledger Live login screen... then used the "Use an initialised device" option... connected the device when prompted... created a new password and then re-added their crypto asset accounts to their portfolio in Ledger Live.

..JAMBLER.io..Create Your Bitcoin Mixing
Business Now for   F R E E 
▄█████████████████████████████
█████████████████████████
████▀████████████████████
███▀█████▄█▀███▀▀▀██████
██▀█████▄█▄██████████████
██▄▄████▀▄▄▄▀▀▀▀▀▄▄██████
█████▄▄▄██████████▀▄████
█████▀▄█▄██████▀█▄█████
███████▀▄█▀█▄██▀█▄███████
█████████▄█▀▄█▀▄█████████
█████████████████████████
█████████████████████████
▀█████████████████████████████
█████████████████████████████████████████████████
.
      OUR      
PARTNERS

.
█████████████████████████████████████████████████
████▄
██
██
██
██
██
██
██
██
██
██
██
████▀
▄█████████████████████████████
████████▀▀█████▀▀████████
█████▀█████████████▀█████
████████████████████████
███████████████▄█████████
█████████████████████████
█████████████████████████
█████████████████████████
███████████████▀█████████
████████████████████████
█████▄█████████████▄█████
████████▄▄█████▄▄████████
▀█████████████████████████████
█████████████████████████████████████████████████
.
   INVEST   
BITCOIN

.
█████████████████████████████████████████████████
████▄
██
██
██
██
██
██
██
██
██
██
██
████▀
jerry0 (OP)
Full Member
***
Offline Offline

Activity: 1736
Merit: 186


View Profile
April 11, 2019, 06:03:18 AM
 #11

Issue has been resolved thanks to HCP.  Thanks again man.
Pages: [1]
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.19 | SMF © 2006-2009, Simple Machines Valid XHTML 1.0! Valid CSS!