The site is running well when did you write the email to them? Maybe give them a few more days in order for them to review your account since you have gone for a long time.
Or maybe the supports system was too busy, so they cannot answer the email for quickly. I visit on the site, and I see that the next Draw: 2019-03-31 00:00 UTC, so I think the site still running until now.
Unfortunately, there is no live chat in that site so you cannot get the answer.
Waiting is the only thing you can do now.