back on January 3rd I withdrew money from my poker account on America's cardroom for the amount of 200.00$ us which valued at 0.05 of a bitcoin. I never received the transfer in my wallet and I check with Americas cardroom this morning and the transaction number I have matches theirs and they are showing that it was sent on January 3rd of 2019. im wondering where my money went and why hasn't it shown in my wallet yet. im not very good with computers so im not sure what info is needed to find out but I would like to know how to resolve this issue so I may access these fund. please help
thank you for you time
check a block explorer like
https://www.blockchain.com/explorer and search the transaction hash they gave you. if the transaction exists and was confirmed on the network, the next step is to confirm that coins in that transaction were sent to 1. the address you gave ACR and 2. an address you control.
without seeing a transaction hash and knowing what your receiving address is, we can't verify what happened. is it possible you provided ACR a cashout address you didn't really control? for example, if you accidentally copied/pasted from your
sent addresses rather than receiving addresses, or had malware on your pc that changed your address when you pasted it. maybe you received the cashout but your wallet was later hacked and emptied since this was 3 months ago---did you check the transaction history in your wallet and not just the balance?
i remember ACR made it pretty difficult for me to withdraw coins. the first time the withdrawal just failed without explanation and the second time i had to jump through a bunch of hoops like a live phone verification. i eventually got my coins though. but if the withdrawal is already showing as completed in your cashier and they're providing a transaction ID, you're already past all that red tape.
