FREEWallet.org is a SCAM

[Freewallet]

The basic security tips would suggest no particular stages of the verification process could be ever rendered on the public source.

That's right I'm not asking you to conduct the verification process in public but at least let us know why his account was blocked and why suddenly you blocked his account when the withdrawal was requested?  I wonder why all the security procedures come into picture when a debit is requested?

We'll be glad to notify the community about the resolved status of this case; just keep up with this thread.

Cool. I'll remove my feedback after the issue is resolved.

Please note that the account isn't blocked but withdrawals are temporarily suspended for security reasons as suspicious activity in the account has been detected. At the moment we are awaiting for all the necessary data to be provided by the user.

hi

My ID card notarized translation sent you an email

Hello,
Thank you very much. We'll review the documents.

[1713960515]

1713960515

[1713960515]

1713960515

[1713960515]

1713960515

[1713960515]

1713960515

[1713960515]

1713960515

[wanghenlen]

The basic security tips would suggest no particular stages of the verification process could be ever rendered on the public source.

That's right I'm not asking you to conduct the verification process in public but at least let us know why his account was blocked and why suddenly you blocked his account when the withdrawal was requested?  I wonder why all the security procedures come into picture when a debit is requested?

We'll be glad to notify the community about the resolved status of this case; just keep up with this thread.

Cool. I'll remove my feedback after the issue is resolved.

Please note that the account isn't blocked but withdrawals are temporarily suspended for security reasons as suspicious activity in the account has been detected. At the moment we are awaiting for all the necessary data to be provided by the user.

hi

My ID card notarized translation sent you an email

Hello,
Thank you very much. We'll review the documents.

Thank you
Please review as soon as possible, I need to use my usdt

[Freewallet]

Free wallet is a scam. They did the same thing to me about two years ago. Used it when I first started eth mining. mined about 2 eth when it was transferred out of my account to a user that had 10's of thousand of deposits coming in all from freewallets address. Tried the support ticket they told me the same BS i must have gotten a virus on my computer and some one stole my account or some crap. As I told them Kinda funny how none of my other wallets are comprised, and still to this day haven't been computer is still just as clean as it was back then. They are a bunch of scammers steer clear of that wallet for sure. I am pretty sure I even posted about it. I did and here is it. https://bitcointalk.org/index.php?topic=1964190.msg30380854#msg30380854

Again steer clear of the scammers and their wallet!

Hello Gecox22, we are sorry that this situation took place, but your case is different and had nothing to do with KYC, and like you are saying in that message the amount was actually 0.1 eth. We have replied you back then that it looked like the access to your account was compromised (you received reset password message like it was mentioned in the thread).

[wanghenlen]

Free wallet is a scam. They did the same thing to me about two years ago. Used it when I first started eth mining. mined about 2 eth when it was transferred out of my account to a user that had 10's of thousand of deposits coming in all from freewallets address. Tried the support ticket they told me the same BS i must have gotten a virus on my computer and some one stole my account or some crap. As I told them Kinda funny how none of my other wallets are comprised, and still to this day haven't been computer is still just as clean as it was back then. They are a bunch of scammers steer clear of that wallet for sure. I am pretty sure I even posted about it. I did and here is it. https://bitcointalk.org/index.php?topic=1964190.msg30380854#msg30380854

Again steer clear of the scammers and their wallet!

Hello Gecox22, we are sorry that this situation took place, but your case is different and had nothing to do with KYC, and like you are saying in that message the amount was actually 0.1 eth. We have replied you back then that it looked like the access to your account was compromised (you received reset password message like it was mentioned in the thread).

————————————————————————————Freewallet to me————————————————————————————————————————

Dear customer,

We offer you to make a Skype call with us on Monday at 11:30 AM.
Is this time convenient for you?
Our security department will ask you some questions about your funds and your account.
Please also prepare your documents (ID and bank statement).

————————————————————————————————————————————————————————————————————————————————————
It's inconvenient. Why do you need Skype now?

We don't use skype.

How unreasonable it is. Everything you need to verify meets your needs.

I just use Freewallet for convenience.

Freewallet's step-by-step puzzlement is quite unreasonable to me.

Next step, do I need to go to your company personally?

[hacker1001101001]

————————————————————————————Freewallet to me————————————————————————————————————————

Dear customer,

We offer you to make a Skype call with us on Monday at 11:30 AM.
Is this time convenient for you?
Our security department will ask you some questions about your funds and your account.
Please also prepare your documents (ID and bank statement).

————————————————————————————————————————————————————————————————————————————————————

This is ridiculous way of verification from Freewallet. Even after many attempts and providing Identity Verification documents by OP the case is not solved yet.

Next move is asking for a Skype call, which is totally wrong way of handling the situation. Crypto should not work like this, and OP should not be forced to video chat with strangers to receover his funds. This looks like an very unprofessional attempt form a famous crypto wallet.

I would not recommend anyone using a platform which asks for Skype Video Call verification to withdraw Personal funds.

[Freewallet]

It's inconvenient. Why do you need Skype now?

We don't use skype.

How unreasonable it is. Everything you need to verify meets your needs.

I just use Freewallet for convenience.

Freewallet's step-by-step puzzlement is quite unreasonable to me.

Next step, do I need to go to your company personally?

Unfortunately, this step is a rare possibility in case there is a requirement from the security department for a final check and it is necessary to complete the verification procedure in your case to confirm the account ownership. The security procedure has been proved efficient so far in preventing illicit activities and hacking attempts in the past and we are happy to do our best to speed up the process with your collaboration.

We weren't aware that Skype is not available in China, let us know if there is an alternative app for video calls that is used in China, we will try to download it. Please let us know a convenient time by email and we will schedule the video call.

Thanks!

[wanghenlen]

It's inconvenient. Why do you need Skype now?

We don't use skype.

How unreasonable it is. Everything you need to verify meets your needs.

I just use Freewallet for convenience.

Freewallet's step-by-step puzzlement is quite unreasonable to me.

Next step, do I need to go to your company personally?

Unfortunately, this step is a rare possibility in case there is a requirement from the security department for a final check and it is necessary to complete the verification procedure in your case to confirm the account ownership. The security procedure has been proved efficient so far in preventing illicit activities and hacking attempts in the past and we are happy to do our best to speed up the process with your collaboration.

We weren't aware that Skype is not available in China, let us know if there is an alternative app for video calls that is used in China, we will try to download it. Please let us know a convenient time by email and we will schedule the video call.

Thanks!

I can't accept your rude request once and for all.
You said hacking, where is hacking?
You are embarrassing our users, it is too disappointing.
You are stealing my USDT, please return my USDT quickly.

[Freewallet]

It's inconvenient. Why do you need Skype now?

We don't use skype.

How unreasonable it is. Everything you need to verify meets your needs.

I just use Freewallet for convenience.

Freewallet's step-by-step puzzlement is quite unreasonable to me.

Next step, do I need to go to your company personally?

Unfortunately, this step is a rare possibility in case there is a requirement from the security department for a final check and it is necessary to complete the verification procedure in your case to confirm the account ownership. The security procedure has been proved efficient so far in preventing illicit activities and hacking attempts in the past and we are happy to do our best to speed up the process with your collaboration.

We weren't aware that Skype is not available in China, let us know if there is an alternative app for video calls that is used in China, we will try to download it. Please let us know a convenient time by email and we will schedule the video call.

Thanks!

I can't accept your rude request once and for all.
You said hacking, where is hacking?
You are embarrassing our users, it is too disappointing.
You are stealing my USDT, please return my USDT quickly.

Dear customer,

No one (except you) can own the funds in your account and get access to your wallet. You can check that your funds are safely stored in your Freewallet account.

We would like to kindly remind you that we are still waiting for your answer on the ticket.

As you can see, we are fully committed to the quick resolution of your issue.

Thank you!

[TheBeardedBaby]

Just to summarize the case and to make it more clear, in order to return the funds, the Freewallet team have requested the account owner in this case wanghenlen to provide ID, photo, some invoice and he has already done this.

Next step is to contact the user to verify the sent documents?

We are talking about a big amount here, I understand the Freewallet concerns. Nevertheless the owner should be able to withdraw his money anytime

 BTW, here my personal experience with one Scandinavian bank. I forgot my password for my bank account, and when I called the support for recovery I went through questioning like, what were my last payments around, how much salary I got on my last paycheck, etc, questions which can reveal a fraudster.

I really hope the case to be solved and the rightful owner to receive their funds.

[Freewallet]

Just to summarize the case and to make it more clear, in order to return the funds, the Freewallet team have requested the account owner in this case wanghenlen to provide ID, photo, some invoice and he has already done this.

Next step is to contact the user to verify the sent documents?

We are talking about a big amount here, I understand the Freewallet concerns. Nevertheless the owner should be able to withdraw his money anytime

 BTW, here my personal experience with one Scandinavian bank. I forgot my password for my bank account, and when I called the support for recovery I went through questioning like, what we're my last payments around, how much salary I got on my last paycheck, etc, questions which can reveal a fraudster.

I really hope the case to be solved and the rightful owner to receive their funds.

Hello, thank you for making your point here.
We are doing everything to enable smooth and safe withdrawal for a rightful owner.

[Freewallet]

The basic security tips would suggest no particular stages of the verification process could be ever rendered on the public source.

That's right I'm not asking you to conduct the verification process in public but at least let us know why his account was blocked and why suddenly you blocked his account when the withdrawal was requested?  I wonder why all the security procedures come into picture when a debit is requested?

We'll be glad to notify the community about the resolved status of this case; just keep up with this thread.

Cool. I'll remove my feedback after the issue is resolved.

Please note that the account isn't blocked but withdrawals are temporarily suspended for security reasons as suspicious activity in the account has been detected. At the moment we are awaiting for all the necessary data to be provided by the user.

hi

My ID card notarized translation sent you an email

Dear Wanghenlen,

We'd like to inform you that you have successfully passed the verification procedure.

Please don`t hesitate to contact us again if you have any questions.

Kind regards,

[TheBeardedBaby]

Dear Wanghenlen,

We'd like to inform you that you have successfully passed the verification procedure.

Please don`t hesitate to contact us again if you have any questions.

Kind regards,

Its good to hear the news. I will wait confirmation from  wanghenlen and then I'll change my negative feedback to neutral.

[hacker1001101001]

We'd like to inform you that you have successfully passed the verification procedure.

Good to hear. Hope OP of this thread confirms it here and update the thread title to SOLVED if he is satisfied.

[r34tr783tr78]

Even if they return the money their abusive practices keep chattering their reputation. Asking for a notarized translation of the ID? Dont they know google translation? And forcing a video call after asking for a hand-held ID card photo? And as always without disclosing what facts determined their block of the account. 

[Freewallet]

Even if they return the money their abusive practices keep chattering their reputation. Asking for a notarized translation of the ID? Dont they know google translation? And forcing a video call after asking for a hand-held ID card photo? And as always without disclosing what facts determined their block of the account. 

The verification procedure is a serious matter that requires full attention from our security department.
Reasons behind security procedures cannot be disclosed due to their nature. We protect our algorithms and strive to enhance the security of Freewallet to protect our users' funds. The case with OP has been resolved successfully with the collaboration from both sides.

[wanghenlen]

The basic security tips would suggest no particular stages of the verification process could be ever rendered on the public source.

That's right I'm not asking you to conduct the verification process in public but at least let us know why his account was blocked and why suddenly you blocked his account when the withdrawal was requested?  I wonder why all the security procedures come into picture when a debit is requested?

We'll be glad to notify the community about the resolved status of this case; just keep up with this thread.

Cool. I'll remove my feedback after the issue is resolved.

Please note that the account isn't blocked but withdrawals are temporarily suspended for security reasons as suspicious activity in the account has been detected. At the moment we are awaiting for all the necessary data to be provided by the user.

hi

My ID card notarized translation sent you an email

Dear Wanghenlen,

We'd like to inform you that you have successfully passed the verification procedure.

Please don`t hesitate to contact us again if you have any questions.

Kind regards,

Sorry
I am busy with work until now.
The problem has been solved,
Thank you for your attention!

[TheBeardedBaby]

The basic security tips would suggest no particular stages of the verification process could be ever rendered on the public source.

That's right I'm not asking you to conduct the verification process in public but at least let us know why his account was blocked and why suddenly you blocked his account when the withdrawal was requested?  I wonder why all the security procedures come into picture when a debit is requested?

We'll be glad to notify the community about the resolved status of this case; just keep up with this thread.

Cool. I'll remove my feedback after the issue is resolved.

Please note that the account isn't blocked but withdrawals are temporarily suspended for security reasons as suspicious activity in the account has been detected. At the moment we are awaiting for all the necessary data to be provided by the user.

hi

My ID card notarized translation sent you an email

Dear Wanghenlen,

We'd like to inform you that you have successfully passed the verification procedure.

Please don`t hesitate to contact us again if you have any questions.

Kind regards,

Sorry
I am busy with work until now.
The problem has been solved,
Thank you for your attention!

I'm quoting this for reference. Here is the archived version too.

Then I'll change the negative feedback left to Freewallet  to neutral.
Happy to hear that the case is resolved.

[wanghenlen]

The basic security tips would suggest no particular stages of the verification process could be ever rendered on the public source.

That's right I'm not asking you to conduct the verification process in public but at least let us know why his account was blocked and why suddenly you blocked his account when the withdrawal was requested?  I wonder why all the security procedures come into picture when a debit is requested?

We'll be glad to notify the community about the resolved status of this case; just keep up with this thread.

Cool. I'll remove my feedback after the issue is resolved.

Please note that the account isn't blocked but withdrawals are temporarily suspended for security reasons as suspicious activity in the account has been detected. At the moment we are awaiting for all the necessary data to be provided by the user.

hi

My ID card notarized translation sent you an email

Dear Wanghenlen,

We'd like to inform you that you have successfully passed the verification procedure.

Please don`t hesitate to contact us again if you have any questions.

Kind regards,

Sorry
I am busy with work until now.
The problem has been solved,
Thank you for your attention!

I'm quoting this for reference. Here is the archived version too.

Then I'll change the negative feedback left to Freewallet  to neutral.
Happy to hear that the case is resolved.

The problem has been solved,
thank you for your help

[hacker1001101001]

The problem has been solved,
thank you for your help

Gald to see your issue is solved and also appreciate the effort from Freewallet to handle the issue.

I would advise you to edit the thread title to SOLVED, as I have seen some articles from Freewallet claiming that Bitcointalk threads are not updated often even if the issue is solved from there side.

[upm]

Hello

Free Wallet Team is Scammer. Do not trust them.
See the following story

https://freewallet.site/full-story.html