55.48974266 BTC sent to Binance mistakenly!

[posi]

It is an obvious mistake. The address appeared on our screen as

Received April 24 2019 @ 1:05 PM To: My Bitcoin Wallet From: 3DXbTjQ3k4sWQuMHFwej5oY7obU6rCaRpz €64.964,42 12.086 BTC

We just used this address which is quite stupid.

It can happen to anybody and the mistake you made is not asking the owner of the account the certain address you ought to send the btc. Like HCP said whoever is the holder of private keys to the account moved the btc at 2019-05-05 04:01:42 which one hour few minutes after you send the transaction.
I think you should provide the block explorer information of the transaction with picture along with signin message from the wallet uae to sent the btc to raise a solid claim.

[1715250576]

1715250576

[1715250576]

1715250576

[tekin_ural]

It is an obvious mistake. The address appeared on our screen as

Received April 24 2019 @ 1:05 PM To: My Bitcoin Wallet From: 3DXbTjQ3k4sWQuMHFwej5oY7obU6rCaRpz €64.964,42 12.086 BTC

We just used this address which is quite stupid.

It can happen to anybody and the mistake you made is not asking the owner of the account the certain address you ought to send the btc. Like HCP said whoever is the holder of private keys to the account moved the btc at 2019-05-05 04:01:42 which one hour few minutes after you send the transaction.
I think you should provide the block explorer information of the transaction with picture to raise a solid claim.

Thank you for your contribution. We are now at the final stage of support reply from Binance. I can not imagine that the funds can not be returned to the sender since it is provenly the address of the platform. 

[BitcoinGirl.Club]

Thank you for your contribution. We are now at the final stage of support reply from Binance.

I hope this comes up positive for you. Binance earned good faith in the cryptospace and I hope they will not risk it at all. Keep us updated.

[tekin_ural]

Do you think we have chance here?

UPDATE
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Thanks for reaching out.
Your video has been well received, please keep at least 0.01 BTC in your account.
Then we will escalate your issue to the tech team.
Thank you for your understanding.
Best Regards,
Binance Support Team
::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::
RE:
Your deposits are currently not available - I kindly ask you to deduct the amount from the refund or I can use any other btc address provided by you to pay the fee in advance.
::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::
Thanks for your update.
We have forwarded your case to our relevant department and it will be processed as soon as possible
Your patience and understanding will be much appreciated.
If you have any further question, please feel free to contact us.
Best Regards,
Binance support team

[Avirunes]

Do you think we have chance here?
-snip-

I don't think that they will now turn back after they accepted that they own the address and are showing signs that they will refund you. Maybe the balance amount is so big that they are going through some internal processes to clear out. I think they will refund you back since they are a popular exchange and won't let this incident stain their reputation.

I hope that they do refund you in the end.  

[ranman09]

Do you think we have chance here?
-snip-

I don't think that they will now turn back after they accepted that they own the address and are showing signs that they will refund you. Maybe the balance amount is so big that they are going through some internal processes to clear out. I think they will refund you back since they are a popular exchange and won't let this incident stain their reputation.

I hope that they do refund you in the end.  

Probably they will need to refund. Or their reputation is at stake. Anyway watching this thread for more updates. Please keep us updated.

[tekin_ural]

Staring at my screen, trying to distract myself with online chess as "life goes on". Still no update.

[tekin_ural]

24 hours passed - no feedback from Binance yet. I write again.

:::::::::::::::::::::::::::::::::::::::::::

Hello Binance,

thank you for confirmation about the successful video evidence and instructing your technical team to take over.

24 hours passed and no feedback from your side.

Again, hereby I kindly ask you to refund 55.48974266 BTC which was mistakenly sent to your sender address 3DXbTjQ3k4sWQuMHFwej5oY7obU6rCaRpz linked to your main address 1NDyJtNTjmwk5xPNhjgAMu4HDHigtobu1s on 5th May 2019 from my coinpayments wallet.

https://www.blockchain.com/btc/tx/2d21e8343bc1320896dae89a1ae3464c17ac2c2a359027060c099a36e057281d

https://prnt.sc/nmqz89   http://prnt.sc/nmqz3z

Many thanks,

:::::::::::::::::::::::::::::::::::

[tekin_ural]

UPDATE

How would you understand it? Does it mean they will refund the BTC or the case is still pending?

::::::::::::::::::::::::::::::::::::::::::::::::::

Dear user，

Thanks for your update.

We've sent you an email yesterday acknowledging that your case is under our relevant department and please rest assured it will be processed as soon as possible.

::::::::::::::::::::::::::::::::::::::::::::::::::

[LoyceV]

How would you understand it?

My understanding: it's waiting for someone to look at it, no decision has been made yet.

[HCP]

Given that you're talking about BTC worth nearly US$400k... They're not instantly going to go, "yep sure here you go."

It will need to be reviewed, by I would guess several layers of management before a decision is made. That sort of value is likely way outside the limits that support are authorised to release. Plus, it's the weekend.

I know it isn't easy, but just sit tight and wait for them to send you a response. Constantly chasing 1st tier support isn't going to get your funds back any quicker. Exchanges are notoriously slow.

[Lucius]

tekin_ural, as others have said you should not doubt that you'll get coins back, Binance just need more time to process your case. The fact that they admitted it was their address and that you have made very fast and productive communication with them shows that you only need patience.

I can only say you can be happy that it is about Binance, and not some other less known crypto exchange. Such things can take months, so be happy if you solve it in week or two.

[tekin_ural]

tekin_ural, as others have said you should not doubt that you'll get coins back, Binance just need more time to process your case. The fact that they admitted it was their address and that you have made very fast and productive communication with them shows that you only need patience.

I can only say you can be happy that it is about Binance, and not some other less known crypto exchange. Such things can take months, so be happy if you solve it in week or two.

Thank you for your comment, Lucius. Until now they didn't made a statement admitting it. From my side, there is only enough evidence to prove it.

[tekin_ural]

No update from Binance yet.

Dear Community,

any research or idea proving that the address 3DXbTjQ3k4sWQuMHFwej5oY7obU6rCaRpz belongs to Binance is highly appreciated.

Regards,

Tekin

[vit05]

Is there really any legal obligation of Binance to return? I mean, even if the address is linked to a wallet that they could use? Is it possible that this address is from a user and that he has withdrawn the resources?

I believe that for their reputation and as a marketing strategy the idea is to return those resources. But in a possible lawsuit against them, it would be very difficult to resolve.

[Avirunes]

No update from Binance yet.

Dear Community,

any research or idea proving that the address 3DXbTjQ3k4sWQuMHFwej5oY7obU6rCaRpz belongs to Binance is highly appreciated.

Regards,

Tekin

The proof I mentioned is strong one. I don't think there will be any tweets or statements made by Binance regarding that address that they own it since it wasn't used as widely as the main address 1NDyJtNTjmwk5xPNhjgAMu4HDHigtobu1s.

It's just them taking time because of how complex the situation is (as HCP explained). You can only wait for it.

[tekin_ural]

I can not sit and wait for one month, so I've sent another message to Binance.

:::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::
Hello Binance,

thank you for taking care of my transfer to your platform.

48 hours passed and no feedback from your side. How long approx. do you need for the refund?

I again want to ask you to refund 55.48974266 BTC which was mistakenly sent to your sender address 3DXbTjQ3k4sWQuMHFwej5oY7obU6rCaRpz linked to your main address 1NDyJtNTjmwk5xPNhjgAMu4HDHigtobu1s on 5th May 2019 from my coinpayments wallet.

https://www.blockchain.com/btc/tx/2d21e8343bc1320896dae89a1ae3464c17ac2c2a359027060c099a36e057281d

https://prnt.sc/nmqz89         http://prnt.sc/nmqz3z

Your deposits are currently not available - I kindly ask you to deduct the amount from the refund or I can use any other btc address provided by you to pay the 0.01 BTC fee in advance.

Any reply is highly appreciated,
Tekin

[rijaljun]

Well, first, this problem was caused by yourself. You made your own mistake by sending those Bitcoins to their address. Imagine if the address you have sent to is a personal address, there is no way for your funds to get sent back. Second, Binance team must be able to help you in this regard as they are the owner of this address, they don't want to lose their reputation and I'm sure they will soon resolve this issue but not for now as they just got a hack accident which made them very busy to fix anything and to ensure everything will be working well (both for team and users) so it's just about priority. All you can do now is to wait them, give them time and no need to poke them every time.

[figmentofmyass]

I can not sit and wait for one month, so I've sent another message to Binance.

i feel your pain.

fortunately the proof that they control the address in question is quite strong, but your timing couldn't have been worse. you sent this tx just a few days before they were hacked. they are currently overhauling and testing their entire system now and still haven't reopened deposits/withdrawals as a result. they have much bigger problems than you, so i'm sure reconciling your account and returning your funds is not a priority for them.

hopefully they will refund you after they reopen deposits/withdrawals in the next day or two. right now, nobody can get money out of binance.

[LeGaulois]

@tekin_ural
I would consider myself lucky if I get a reply within 15 days and I wouldn't be surprised if I wait for a month. I think you need patience in your case. (you have no choice anyway)Don't forget that if it was a random Joe on the web, you would have very very less chance to see him back to tell you "hey dude, here is your money"