this is not necessarily correct. if he created his wallet himself then he has the private key to it. so the only thing needed is to import that private key into the correct wallet to get his funds back.
Yep. Wasn't sure at the start if what wallet OP has, if he had access to the seed or not.
But in general, do you know if coins could be retrieved? When i created the shift account, im pretty certain it was in testnet as that is the default.
Then it's a case of the wallet having bad user interface. Though you still should've made sure at the start.
when you say import the key into a wallet that is for main net... do you mean just open shift nano wallet... then change it from testnet wallet to mainnet and then type in my 12 word phrase and enter?
yes i have the 12 word passphrase for it.
If you have that option with that wallet(as I don't even know what that coin is), then try it out. Not sure why you didn't try this earlier.
P.S. Stop flooding this topic with multiple replies in a row. Your replies can fit in one.