BitcoinCasino.com The Most Dishonest Casino, Here's What To Expect

[ccc222]

Do not speak for me Bitcoincasino.com. To Readers: I am forced to use my downloaded text files as reference since they have blocked my access to the sites chat logs. Now i know this is long, but basically i am replying to their first response post. I have highlighted what they wrote in blue, which is what im specifically replying back to in red with supporting screenshots showing how these guys are lieing even more. They should not be trusted.

It's important to note that this player's withdrawal was processed immediately and in full upon request. No Bitcoin Casino fees were applied.

A week ago Friday, the player made a .320 ETH deposit and visited the chat complaining that the games were not working. He was unable to play his .320 ETH deposit, not due to a glitch, but because he had previously set self-imposed limits on his own ETH account. We offer this automated service as a courtesy. It's why our clerk was confused when the player came to the chat complaining that the games were not working. Finding no issues with the games, our clerk first walked him through clearing his cookies.

They called it a glitch.

 
The player's .320 ETH deposit made on a Friday automatically triggered Bitcoin Casino's "100 FREE Spins Friday" bonus. The bonus was viewable in the player's bonus account and playable immediately. We do not require six blockchain confirmations for a bonus to become active or useable. The player elected to withdraw his funds anyway. However, he had not made a single wager. The bonus had not been activated - not because our games were faulty, but because of him setting his own self-imposed limits. Out of respect for "Responsible Gambling" behavior, we waived all wager requirements and processed the withdrawal.

In regards to withdrawals requested by players before fulfilling the three-time wager requirement; we, like all licensed casinos, are subject to Anti Money-Laundering laws (AML). We made an exception in his case and lifted an AML flag placed on his account by the system. The withdrawal was processed and funds returned immediately. We did not request a KYC.

No portion of our T&C were changed during or after the complaint period. When the player was referred to paragraph 3.3 of our Terms and Conditions regarding AML laws and early withdrawals, the player mistakenly visited our "Bonus Terms" page, then began to cite rules from paragraph 3.3 of our Bonus Terms in his arguments. He continues to convolute the two. AML rules cited in paragraph 3.3 of our T&C are related to money-laundering and "withdrawal" requests made without play. While these rules also apply in his case, they were waived and have no relation to bonus rules or their structure. The player simply did not meet the 35x minimum wagering requirements on winnings attached to his bonus before making a withdrawal request because he did not place a single wager. That is why his bonus was cancelled at the time of withdrawal. There is no minimum three-time wagering requirement in order to "keep" a bonus. Our T&C were last updated on 28 November of 2018 as reflected in the timestamp placed in the "Revisions" log of our CMS. Additions and changes to our Promotion and Loyalty Programs are ongoing and made whenever a special promotion or new feature is introduced. At no time is a player's previous benefits affected. In regards to Loyalty Points exchanged for FREE Spins and real BTC, the player is referring to a promotion that took place during our soft launch. This promotion expired in April at the onset of our Grand Opening. It's not uncommon for promotions to expire, though our Marketing Department usually has another incentive in place at the time of the announcement. We also update our Bonus Terms accordingly - not our Corporate T&C.

As for the bonus, the player was notified that if he withdrew his deposit made on Friday without completing the bonus wagering requirement, the 100 Friday FREE Spins attached to that deposit would be automatically cancelled by the system. This is clearly outlined in the wager requirements of Bitcoin Casino's Friday FREE Spins promotion and our Bonus Terms. It is not a new policy, nor an uncommon one. He was also informed that if he returned the same day (Friday) to make another deposit, a new set of Friday FREE Spins would be automatically credited to his account.

Clearly not notifed and as you can see Chuck had already accepted responsibility for this and apologized, and I even made it clear to him that the only name i called her was a "lieing bitch"



To clarify the bonus issue, the player returned on Saturday, a day after the "Friday FREE Spins" promotion had expired, to make a 0.002 BTC minimum deposit. He then visited the chat to request that the Friday FREE Spins be manually and retroactively credited to his account. Again, we made an exception to the rules. The 0.002 BTC deposit, if made on Friday, would have triggered "20 Friday FREE Spins" and not the "100 Friday FREE Spins," so "20" was the number manually credited to the player's account. The player's complaint is; 1. that the 100 FREE Spins triggered by the .320 ETH deposit were cancelled, and/or 2. the 20 FREE Spins applied to the new deposit were unfair. To be clear, there is no three-time wager requirement that would allow a player to keep a bonus before processing a withdrawal. In this case, the bonus was neither activated nor was the 35x wager requirement met. Therefore, the system removed the bonus attached to the deposit automatically at the time of withdrawal. The player now insists that all bonus FREE Spins attached to a withdrawal request be retroactively and manually returned and applied to the next deposit, in this case 0.002 BTC (a minimum deposit made the day after the promotion expired). We find this unreasonable.  

Again with the irrelevant mention of the .002 deposit spins, ive never once mentioned anything about these spins, nor have i said that they are "unfair" Please stop with the lies. Show proofs like i am of these things that you say i have said.



It is unfortunate that after several attempts and even more exceptions to our rules, we were unable to satisfy this player. It is more unfortunate that he makes rambling and vicious complaints on every Bitcoin Casino review and forum thread he can find. But, it doesn't end there. The player made numerous profane rants in our Live Chat and threatened two of our in-house customer service representatives. This behavior elevated the complaint to management, who referred it to Senior Management, who offered the player a possible resolution. The player then emailed the Senior manager directly and showered her with more profane and sexually explicit rants demanding he receive his free spins or else he would retaliate. In the same email, he demanded we "close the account," and stated "leave me alone," - among other things. It's impossible to credit an account with a bonus and close it at the same time. His account was closed according to his request, but also due to his abusive behavior. He returned to the chat with another profane rant. We have chosen not to publish them. To protect our staff, Senior Management has blocked the player from utilizing Bitcoin Casino's Live Chat in the future.

So far the biggest lie by Bitcointalk.com please let me show you the emails.


 
This was after i had repeatedly asked her to stop messaging and emailing me. no where did i use sexually explicit rants demanding my free spins, these guys are absolute liars. Im suprised they went out of their way to make themselves look even worst. if they insist on telling the truth then i demand they show evidence.

Bitcoin Casino has zero tolerance for abuse and bullying. Despite every effort to satisfy this player, we felt it best to go our separate ways. We believe we have acted responsibly in this matter.  

Bitcoin Casino wishes this player all the luck and good fortune in the future.❤️

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[ccc222]

The reply of Bitcoincasino.com sounds convincing to me. If a user mixed something up, imposed some limits on one's own gambling, and blamed the website for it, it does not sound right. Moreover, I believe the payment was successfully processed, so there's no reason to open a scam accusation. So far this casino really seems to do its best with establishing a good reputation, investing in promotion and maintaining a solid-looking website. Since the website is new, it is really important how such early disputes are resolved.
Op, perhaps you'd like to say something in response, reevaluate the review you've made? I agree that given a long post, I might have not noticed some important things where the casino was actually wrong. Could you make a short summary of what's unresolved/suspicious now?

Thank you for your consideration. In this case, the withdrawal request triggered a cancellation of the bonus attached to the deposit. However, we did credit the bonus retroactively and manually at a later date when the player lifted his own self-imposed limits and made another .002 BTC deposit. This was after his .320 ETH balance was refunded, in full. We sincerely hope that Bitcoin Casino and the player can come to an understanding. We mean no harm and do our best to accommodate self-imposed limits and Responsible Gambling behavior.  ❤️

I did not lift my own limits actually. I even suggested that they not be lifted because it would make them look bad not following their own rule of waiting 7 days before cancelling. If they really cared about responsible gambling they would have gone with my suggesstion and made me wait.

Im sorry for the long post at the start i hope to clarify with these two posts. Im not accusing the site of scamming, or stealing. Im accusing the sight of lacking integrity and being dishonest, as my title states. They have lied many times and have had misleading promo emails and lacked things in their bonus terms. I have been let down so many times, and i write this to inform you guys of what to expect from this site. There are better sites out there, with better professionally written terms, and quality service. I dont reccommend wasting your time here. From the start i have had a problem with them, look https://bitcointalk.org/index.php?topic=5114314.msg50373101#msg50373101 This was my first complaint on their other topic. That topic is now locked.

Like sure i can understand the fact that their new and bad at informing their players about things, but they have begun straight up lieing now. If you want to play at a site that is willing to lie to players under certain situations, well its your choice. With so many casinos out there though, why bother wasting time here.

[engrshu]

Woah, this is very helpful and informative. Thank you for giving us a heads up in this dishonest casino. I haven't bumped into this casino and I'm thankful for that, especially there's this kind of problem. Jeez people nowadays. Tsk.

[dark08]

Personally I dont know whats going on to this site thats why I'm quickly checked the site and registered to be aware on their rules this topic gives awareness to those gambler who experiencing such a problem like this its better to wait for the team responce if its possible to fix.

[Bitcoincasinocom]

After reading Lemur's response, we'd like to add the following.

The gambling limits were lifted at the player's request, as noted in the first sentence at the top of his latest post.

"Hey Lemur, Sandy here. I cancelled your play limits according to the request above. If you'd like to set them in place again, or adjust them, you are free to set them at any amount you choose."

Sandy then informs the player that by lifting his gambling limits, he was free to play his deposit bonus of 100 FREE Spins. She goes on to ask for clarification on how to proceed. Does the player wish to make a withdrawal? If so, he should drop by the Live Chat and it will be processed right away. "Otherwise, you're free to play." The word "otherwise" implies that if the player did not opt for the withdrawal, he was free to play. Those were his two choices - withdraw or play.  

The player says no, he needs the funds now, and then requests that the withdrawal be processed.

"Done," says Sandy. The full amount of his .320 ETH deposit was processed for withdrawal immediately.

Again, since the deposit bonus was attached to the .320 ETH and wager requirements were not met, the bonus was cancelled at the time of his withdrawal. Cancelling a bonus before wagering requirements are met negates all play associated with the bonus. In this case, the wager requirements are 35x rollover on winnings associated with both sets of 50 FREE Spins credited to the player's account over a 24-hour period. This is clearly stated in our Friday FREE Spins rules.  

His complaint regarding a bonus being cancelled for no reason seems a bit unreasonable. He is also mistaken to believe that by merely activating his bonus, as he states a few lines down, that he would have been entitled to keep it without completing the rollover. Neither activating nor rolling it over three times would have changed the scenario once the withdrawal was processed. A deposit bonus is attached to the deposit that triggered it. It cannot be "kept" or transferred to another deposit.  

Bitcoin Casino wants also wants to make it very clear that the player requested, in writing, that his player limits be lifted. There was never a "suggestion" that we wait 7 days or a concern that we would "look bad."  

The player insists on receiving 100 FREE Spins on a deposit that was immediately withdrawn. The request is unreasonable. Such an exception would be unfair to other players who follow the rules. We have an obligation to treat every player who participates in the games offered at BitcoinCasino.com equally and fairly.

  

[Bitcoincasinocom]

Also, we'd like to address this player's complaint on another post regarding the 100 Friday FREE Spins that failed to automatically credit to his account after making a deposit on the morning of 30 March, 2019. https://bitcointalk.org/index.php?topic=5114314.msg50373101#msg50373101

30 March, 2019 falls on a Saturday.

Bitcoin Casino also runs on UTC time. Instead of coming to the chat to inquire, the player proceeded to exhaust his deposit, then insisted that all 100 Friday FREE Spins be credited to him manually and retroactively for a deposit made on a Saturday. There was no balance to which we could attach a deposit bonus, but after much ado, the CS representative relented and credited the player's account with 20 no-deposit courtesy FREE Spins.  

[davis196]

Wow,pretty common drama if you ask me.
Lots of crypto casinos have those fake "hooks" like no-deposit-free-bonuses and other shit like this.
When you signup just to claim that "free bonus",they come up with some hidden rules to claim that bonus that you didn't comply with and there you go.You get nothing that was promised.
I'm sorry about you,but that story with the customer support made me laugh.How can those people be such f**king liars?

[7788bitcoin]

Well probably Hhampuz could help you out since he is running a signature campaign for them.

https://bitcointalk.org/index.php?topic=5146235.0

Hhampuz is just a campaign manager and he has nothing to do with the site practices, i have not played in bitcoin casino yet and with the review we have here, it is unlikely i will be playing in that site either as they change their rules and promotions on the flow without informing its users is not a good practice, how long this site is active is another question to trust them with your coins, we have seen many scam sites in the past who refuse to give the coins when you win big, so i have my reservations for them.

[Bitcoincasinocom]

Wow,pretty common drama if you ask me.
Lots of crypto casinos have those fake "hooks" like no-deposit-free-bonuses and other shit like this.
When you signup just to claim that "free bonus",they come up with some hidden rules to claim that bonus that you didn't comply with and there you go.You get nothing that was promised.
I'm sorry about you,but that story with the customer support made me laugh.How can those people be such f**king liars?

Not sure how a sign up promotion with rules clearly outlined on the promo page qualifies as a scam. It's always a good idea to read the rules of any bonus before use. It seems the player complaining not only likes to make up his own rules, but abuse CS agents enforcing them. Rules are there to protect the industry and to ensure fairness. Also, when a casino hosts a promo called "FREE Spin Fridays," you can pretty much assume it's only good on a Friday. But hey, that's just us. Thanks for playing. Always here to help. 

[ccc222]

After reading Lemur's response, we'd like to add the following.

The gambling limits were lifted at the player's request, as noted in the first sentence at the top of his latest post.

Whats the point of gambling limits if they can be lifted at a player's request.

"Hey Lemur, Sandy here. I cancelled your play limits according to the request above. If you'd like to set them in place again, or adjust them, you are free to set them at any amount you choose."

Sandy then informs the player that by lifting his gambling limits, he was free to play his deposit bonus of 100 FREE Spins. She goes on to ask for clarification on how to proceed. Does the player wish to make a withdrawal? If so, he should drop by the Live Chat and it will be processed right away. "Otherwise, you're free to play." The word "otherwise" implies that if the player did not opt for the withdrawal, he was free to play. Those were his two choices - withdraw or play.  

The player says no, he needs the funds now, and then requests that the withdrawal be processed.

"Done," says Sandy. The full amount of his .320 ETH deposit was processed for withdrawal immediately.

Again, since the deposit bonus was attached to the .320 ETH and wager requirements were not met, the bonus was cancelled at the time of his withdrawal. Cancelling a bonus before wagering requirements are met negates all play associated with the bonus. In this case, the wager requirements are 35x rollover on winnings associated with both sets of 50 FREE Spins credited to the player's account over a 24-hour period. This is clearly stated in our Friday FREE Spins rules.  

His complaint regarding a bonus being cancelled for no reason seems a bit unreasonable. He is also mistaken to believe that by merely activating his bonus, as he states a few lines down, that he would have been entitled to keep it without completing the rollover. Neither activating nor rolling it over three times would have changed the scenario once the withdrawal was processed. A deposit bonus is attached to the deposit that triggered it. It cannot be "kept" or transferred to another deposit.  

Its funny how they keep trying to change my complaint despite how many times i state that my problem is with them badly informing and also lieing to me. Also im not sure how a bonus that was never activated can be cancelled. and again i never asked for it to be transferred. Again if i was told that the bonus would be removed unless i wagered my deposit 3x then i would have postponed my withdrawal and tried wagering it 3x.

Bitcoin Casino wants also wants to make it very clear that the player requested, in writing, that his player limits be lifted. There was never a "suggestion" that we wait 7 days or a concern that we would "look bad."  

I guess you think i dont have proof showing where i said this, but suprise!



The player insists on receiving 100 FREE Spins on a deposit that was immediately withdrawn. The request is unreasonable. Such an exception would be unfair to other players who follow the rules. We have an obligation to treat every player who participates in the games offered at BitcoinCasino.com equally and fairly.

  

[Whosdaddy]

I couldn't stop laughing where you said she thanked you for informing them, lol, what kind of casino forgets what they are meant to do and waits for a player to remind them their weekly activity, this people are the worst jokers ever. I have not even heard about them before once, and I don't rake interest in checking new casinos, I hardly show no mercy to them cause most of them are just scammers and are just there to deceive people.

Even as you left there will still be other people that are still making use of their site without knowing all these, experience will be the only thing that is going to teach them anyway. Funny how they started telling that the girl you spoke knows nothing cause she hasn't been around,. They are just being foolish, instead of admitting they made mistake.

[ccc222]

I really need to get this on other forums it seems alot of people are not aware of them. Hope no one here has spent money with them.

I tried getting this on lcb forum but they wont let me post on a casino where usa is restricted lol. so what do i do.


Oh nvm i just tried going to their site and it doesnt exist anymore sorry to bump this