This is somewhat a stupid kind of business ,accepting cryptocurrency but cannot withdraw and the worst is needed to be in banks and not in other forms first time I have heard something like this one
that really sucks but if im not mistaken i think i heard simillar service to this one . they also accept crypto deposit but once you made a deposit all you can do then is to convert those cryptos to digital goods that they sold inside the platform . you can only use the goods but there is no way to withdraw your cryptos . the site that op posted isnt even popular so i dont see the reason to trust them imediately without doing a research . by doing a research , one can identify if what are the pros and cons of this site
As a PayBito user for some time, I can tell you that, the reason you are not able to send/receive is if either you have not submitted your KYC documents or your KYC was not complaint to Paybito standards and you have been informed about that. The exchange only allows send/receive of assets if KYC was approved.
In case of Triggers, on Blocksafe Inc request (due to rush during Binance delisting of Triggers), Paybito tried to help Blocksafe by allowing Trigger receive to Paybito without KYC approval. Now when you are trying to send out Triggers (Paybito is now delisting Triggers), Paybito needs full KYC compliance. All of us Trigger holders have received messages explaining this in the past.
Sending and receiving cryptocurrencies are avaliable on this exchange just like other exchanges.