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Author Topic: [ANN][EXCHANGE] ▲▼ Exolix - Secure & Anonymous Crypto Exchange Service  (Read 1747 times)
Exolix
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October 03, 2020, 10:21:25 AM
 #81

Hi friends,

A few days ago I sold some ETH coming from Uniswap and Kyber to XMR since the price was going up. So stupid me decided to try and use https://exolix.com since they had posted here before and due to all the changelly/morph complaints. And you can guess it, they scammed me. After spending days trying to get in touch with support they finally told me this:

Quote
Dear Valued Customer,

According to the fact that at the moment your actions apply to the clause 3, part 2.2 of our rules, namely: 2.2. the funds which you plan to make an exchange through on the Site were obtained by you legally and within an acceptable jurisdiction, we are forced to request additional information from you.

Our policy assumes that we never ask a client for personal data, however, provided that the funds that interact with our service are legal, and the source of their origin is legal. Please note that this is directly regulated by our rules. We work with partners who use the most accurate systems for identifying the source of funds. The funds which you have sent have been identified by the system as suspicious. We are very sorry that you are now forced to go through the verification process, but this is necessary so that we can provide our clients with a truly secure exchange service.

Given your situation, please provide us with a video of the withdrawal record. Please make sure the video shows your whole login process including entering the user ID and password from the sender platform, website URL, and withdrawal records such as transaction ID and date.

The video size should not exceed 20 Mb if you wish to submit an attachment. You can also upload your video to your private confidential drive and provide us the available link to watch or download your video. Please do not use any screen recording tools to record the video.

Also, if your assets were acquired through exchange or air drop, please provide a screenshot of your reward distribution record.

Then they went on to explain that they need my login, passwords, private keys to my crypto wallets need to be clearly visible in order for them to "refund" my ETH. They are clearly setting people up like this in order to scam them twice. I figure after you give them what they ask for they will simply hijack your accounts/wallets.

Please friends help spread the word. I lost pretty much everything.  Embarrassed Cry

Let's clarify the situation a bit.

To begin with, we never appropriate the funds of our clients, otherwise, we would simply have not been able to avoid public accusations of such actions, as well as be officially represented on the official websites of many coins and aggregators.

Regarding your transaction, we are forced to draw your attention to the fact that our service is truly secure and anonymous. However, its use is prohibited if the funds that go to the deposit are not clean, and the source of their origin is not legal. Taking into account the current market situation, all security measures and verification of funds have been maximized. During your transaction, the funds that were sent to the deposit were identified by our system as suspicious. That's why we froze them for the verification period.

We in no way want to have access to your personal passwords and other confidential information. The video request is sent as a system request in contentious situations like yours and has never caused issues since the clients send the wallet login process without showing their personal data.

We draw your attention to the fact that your funds have not been stolen and have not disappeared without a trace. We are actively addressing this issue and do our best to ensure that you do not lost your funds. Our team is truly sorry to have forced you to wait. However, we need to ensure that the funds are legal in order to exchange or return them back to you.

We hope of your patience and understanding

Best regards,
Exolix support team

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October 03, 2020, 11:22:14 AM
 #82

~ I will repeat what I said in a follow up email they specifically asked me for my login credentials/keys and I am willing to let somebody verify it.
Can you post the content of the follow up email like what you did with the first?

@Exolix will you allow refund to the user's address (the same he used to deposit) if he refuses to comply to your request?



I don't think "anonymous" fit here with all the KYC and KYT that you do.

The situation reminds me of a service pretending to be a wallet when, in fact, they will also withhold funds if they think the transaction is suspicious.


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October 03, 2020, 07:37:52 PM
 #83

Our team is truly sorry to have forced you to wait. However, we need to ensure that the funds are legal in order to exchange or return them back to you.

We hope of your patience and understanding

Best regards,
Exolix support team
Let me get this clear, does this mean that if OP refused to provide the verification that was asked of him, he won't stand a chance of even getting back the Ether he had sent to your exchange?

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October 03, 2020, 08:48:16 PM
 #84

Exolix took the time to respond here yet they are not even responding to my support emails. They will simply try to make me jump through so many KYC hoops untill I get exhausted.

Not returning the funds to the originating sender is simply scamming me. Because who benefits in the end? Exolix. They get to keep the money as long as they say its suspicious.

Tell us what country you are based in? Where is your company located? Where can I go so we can both go through the legal system and resolve this off the internet?
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October 04, 2020, 09:27:59 AM
 #85

Then they went on to explain that they need my login, passwords, private keys to my crypto wallets need to be clearly visible in order for them to "refund" my ETH.
I will repeat what I said in a follow up email they specifically asked me for my login credentials/keys and I am willing to let somebody verify it.
You might want to back that up by a video of some sort [if you can hide sensitive parts] or at least a cropped SS...

We in no way want to have access to your personal passwords and other confidential information.
Kamakaziii mentioned about requesting for his/her private keys on a follow-up email [still waiting for the evidence]... Is this part of your so-called "system request" or you're denying it?

However, we need to ensure that the funds are legal in order to exchange or return them back to you.
5. Refund Policy
~Snipped~
Regardless the side of the transaction’s error, we never ask a client to go through the KYC process.
Not sure if I'm missing something but I believe, the above two statements contradict each other.

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Exolix
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October 05, 2020, 12:09:07 PM
 #86

Our team is truly sorry to have forced you to wait. However, we need to ensure that the funds are legal in order to exchange or return them back to you.

We hope of your patience and understanding

Best regards,
Exolix support team
Let me get this clear, does this mean that if OP refused to provide the verification that was asked of him, he won't stand a chance of even getting back the Ether he had sent to your exchange?

In any case, the client will have a chance to return their coins. However, the provision of data can speed up the proceedings.

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October 05, 2020, 12:26:40 PM
 #87

5. Refund Policy
~Snipped~
Regardless the side of the transaction’s error, we never ask a client to go through the KYC process.
Not sure if I'm missing something but I believe, the above two statements contradict each other.
[/quote]

This rule applies only to exchange errors and does not apply to cases when the funds sent by the client to the deposit are recognized by the security system as suspicious.

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October 05, 2020, 08:56:28 PM
 #88

So basically whenever they feel like it they can deem your transaction suspicious and steal your funds.

Please answer me as to where your company is located and its name? If you have a terms of service surely you must be able to provide the company you are running this under.

I will not provide my passwords, video, etc

So what are you doing with the money? Can we transfer it to local authorities in your jurisdiction and resolve this legally?

If you are unwilling to resolve this in a legal manner then it is clear you are simply scamming. Based on your timezone I am guessing you are in Ukraine.
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October 06, 2020, 08:58:58 AM
 #89

Now I don't understand something. The Exolix system believes that funds deposited on their exchange are suspicious.
Once the user confirms the login details, everything will be fine.
How does confirmation of login credentials make funds less suspicious?

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October 22, 2020, 04:02:35 PM
 #90

Could you imagine that you can easily earn BTC?  Wink

Seems improbable? Then we are ready to prove it is true.
With our Affiliate Program, there is nothing impossible! Just register, generate your personal link, share it, and start earning.


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October 23, 2020, 06:54:59 AM
 #91

SPAMMERS!

PSA:  Please do not support an exchange run by spammers.  Thank you.

Posted in the Monero thread:

Subject: Re: [XMR] Monero - A secure, private, untraceable cryptocurrency
Could you imagine that you can easily earn BTC?  Wink

Seems improbable? Then we are ready to prove it is true.
With our Affiliate Program, there is nothing impossible! Just register, generate your personal link, share it, and start earning.



/0 
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October 29, 2020, 08:56:43 PM
 #92

EXOLIX IS A SCAM EXCHANGE!!!!!!!

These scammers took my money from an exchange and tried to steal my passwords and send me malware when I contacted support!!![/b]

BEWARE!!!!!!
Writing huge screaming texts doesn't help if you don't provide any proof of how you were scammed. Nobody will believe anything especially from a newbie account with only 1 activity point.

Make a proper scam accusation with all the proof that you can avail.

Code:
[b][color=black]What happened:: [/color][/b]

[b][color=black]Scammers Profile Link: [/color][/b]

[b][color=black]Reference Link: [/color][/b]
[b][color=black]Amount Scammed: [/color][/b]
[b][color=black]Payment Method: [/color][/b]
[b][color=black]Proof of Payment: [/color][/b]
[b][color=black]PM/Chat Logs: [/color][/b]
[b][color=black]Additional Notes: [/color][/b]

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October 30, 2020, 12:41:15 AM
 #93

Is Exolix non-custodial?

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October 30, 2020, 09:53:20 PM
 #94

Is Exolix non-custodial?
From what I observed recently. It is a custodial service because they at times freeze traders' funds and ask for KYC  on grounds of suspicious transactions. A non-custodial service would never even have any power to freeze user funds.

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Exolix
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Activity: 92
Merit: 2

Secure and Anonymous crypto exchange service


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November 02, 2020, 11:54:51 AM
 #95

Despite the unfounded comments above, we continue to do our job honestly and effectively. You can easily verify this and make an exchange right now on our website.

Are you first time using Exolix? Then here is a step-by-step instruction on how to make an exchange. Firstly, in the "You Send" field, choose the coin which you want to exchange from the drop-down menu and type the amount of coins you would like to exchange. Then, in the "You Get" field, select the coin you want to get. After that, the "You Get" field will automatically calculate the amount you will receive. Then click the "Exchange" button. Exolix will generate the deposit address for you. Send the necessary amount of the cryptocurrency to it and after we receive your coins, the exchange process will begin! Let Exolix do all work to find the best rates on the market and process the exchange as soon as possible. Your coins will be sent to you just in a few minutes. That's it!


nullius
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Activity: 448
Merit: 2051


There is only one Bitcoin.


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November 02, 2020, 03:03:47 PM
 #96

Despite the unfounded comments above, we continue to do our job honestly and effectively. You can easily verify this and make an exchange right now on our website.

For my part, I take exception to that spammer spamtalk.  It is a plain fact, not reasonably disputable, that you spammed the Monero thread with spammy spam, which was deleted by the forum moderators after complaints from several people.  People who use your exchange are supporting spam.


If you don’t want people popping up out of nowhere to complain about your spam, then don’t spam.

Moreover, I should note that logfiles has reputational credibility which you lack.

Is Exolix non-custodial?
From what I observed recently. It is a custodial service because they at times freeze traders' funds and ask for KYC  on grounds of suspicious transactions. A non-custodial service would never even have any power to freeze user funds.

Not your keys, not your coins.

SPAMMERS!

PSA:  Please do not support an exchange run by spammers.  Thank you.

Posted in the Monero thread:

Subject: Re: [XMR] Monero - A secure, private, untraceable cryptocurrency
Could you imagine that you can easily earn BTC?  Wink

Seems improbable? Then we are ready to prove it is true.
With our Affiliate Program, there is nothing impossible! Just register, generate your personal link, share it, and start earning.



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