Hi,
I can't withdraw my money from cex.io, I tried so many times to ask them for help but nothing happens. They told me that everything is ok in their side.
I called to VISA and they told me the same.
I don't know what to do anymore, please please help!
Ticket(the last one): 906524
up114598798
Thank you
Dear orby32,
Thank you for taking the time to make a post here and to let us know about your situation.
We deeply apologize for the negative experience you have encountered lately.
Let us kindly inform you that withdrawal of fiat currency may be rejected not just on the side of CEX.IO but also due to some external factors. As you might check on our Status Page (
https://cexio.statuspage.io/), we indeed have no problems with depositing or withdrawing fiat funds at the very moment.
Please note that some issues with a withdrawal to a payment card might occur since the cryptocurrency, in general, is still unregulated within the bank industry. And if a card has no limitations, it still may not support crypto-related payments.
We also would like to emphasize that CEX.IO uses the services of licensed financial institutions, which are working according to their internal procedures, as well as the card issuing banks has its own rules with regard to crypto-related payments. And once there is an issue from their side, we can not affect it somehow.
In such cases, our Support Team can advise either to contact a bank representative in order to check the reason for a card rejection and solve the problem or use another card for withdrawal.
Besides, there is always an option to convert fiat assets in crypto and withdraw them in that manner.
We hope for your understanding and sincerely believe that the way out will be found for your situation.
Please feel free to contact us in case any additional assistance is needed or if any other questions appear.