So my wife and I decided to purchase 1 BTC last week Thursday and got around 170,000 ZAR together from savings we had and deposited it into coindirect.com
It was a First national bank to First National Bank transfer that cleared into coindirect's account immediately. We only received our funds 28 or 29 hours later after sending around 20 emails to
support@coindirect.com. The price of BTC went up by 20,000 ZAR since we decided to purchase 1 btc. If they had cleared our funds immediately like they should have we would have had 1 btc and benefited from the 20,000 ZAR upswing.
They have not responded to a single email since Friday afternoon. My wife and I sent multiple emails basically begging for support. I managed to get hold of them on facebook. Another nightmare. I was told the funds got cleared. I checked my wife's account and guess what, no funds in the account. 1 hour later I get a message after sending many more message to support without any reply that the funds are in the wallet. I then proceeded to buy btc.
They list their price of the coin at 196,000 ZAR per coin. On the last screen after I confirmed the purchase I see that they charged me 202,000 ZAR per coin. 6000 ZAR difference (around $500 USD). I sent another mail to support and to the facebook support team. No response. I waited another 2 hours for the BTC that I paid 6000 ZAR more for to clear in my account. I requested a withdrawal of the remaining funds and asked them to release the BTC as I did not want to deal with a site like this where you get no support.
They refused to release my remaining 155,000 ZAR deposit back into my bank account, so I opened a fraud case at the police station and got the bank to freeze their account. Almost immediately after freezing their account I got replies from support. Making big promises telling me that they would release the coins immediately once they are purchased if I close the fraud case.
Which I did. Turns out they were lying again. After almost 4 days, I got my ZAR added to my balance. I bought btc, and tried to withdraw it. Both my withdrawals failed and support responded with "We don't know why your withdrawals failed, please try to request again"
I requested another 2 withdrawals and they both got rejected. I have now requested another 2 withdrawals and they have been pending for 2 hours and no reply from support again.
Please stay away from coindirect and do not deal with them! They seem like a great site for South Africans to buy and sell altcoins, but they are definitely a scam.
If my withdrawals get released I will update the post. Even if they do release them trust me, you do not want to be begging for your coins to be released.
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Do I read it correctly that you have withdrawn the case from the police station? Marked in bold.
If it is true then you made a mistake by withdrawing the case, you should have stayed in touch with police so that they can help you recover the funds.
CoinDirect seems inactive in this forum and doesn't use this forum to promote their business. You better keep in touch with the police.
