Yobit support not responding

[mirakal]

Everyone should be aware of the yobit reputation so they won't complain when they will face some problem in the long run.
They had a flag and their reputation are painted with red therefore as a forum member, you should already be aware of this.

I'm not totally against yobit as I'm still using this site until now, but knowing they are a red flag, I'm not risking a big amount with them.

[The Sceptical Chymist]

OP, sorry you’re having so much trouble with Yobit, but I don’t fault you for using them.  I use them now and then to buy RDD, which I’ve been staking, and I’ve used them many times in the past 4 years or so without any issues. 

Their problem is exactly what your complaint is all about: nonexistent customer service, and when issues do arise they never seem to get sorted out.  The big debate around here is whether Yobit is truly a scam exchange or just has crappy customer service, and you’d think Yobit would notice what folks are saying about them and perhaps make some changes for the better, but nope.  They’re digging their own grave by allowing situations like yours to get this far.

I do hope your problem gets resolved, but as others are telling you it either might be a long time or not at all.  If you haven’t already, you might want to drop them a note with a link to this thread to maybe put a fire under their asses.  Write it in Russian if you can, because that’s where they’re located.

[BitcoinGirl.Club]

Hi!

Does anyone know of any alternative ways to contact support?

The only option for someone is to go through the support page in their Yobit account. There are people in Facebook, twitter who will claim that they are official support from Yobit but the truth is, they are not.

I was successfully paid until the closing of the campaign (2015), recently found out that they had resumed and joined. coins are awarded but the withdrawal button does not work. I did not get banned

The last time I heard that they are not paying anymore. You can wear and do post and stuffs but the button to cash up your work does not work.

If Yobit is not running the campaign anymore then they should remove the link from the website menu or hide it so that people can not access it and do not get confused.

[The Cryptovator]

Most likely there is no any other way that you could contact them shortcut. I was faced an issue and they solved it after 6 months. After that I left Yobit, just because of poor customer support. I am not sure what is your issue with Yobit but it will take time to resolve.

OP, sorry you’re having so much trouble with Yobit, but I don’t fault you for using them.  I use them now and then to buy RDD, which I’ve been staking, and I’ve used them many times in the past 4 years or so without any issues. 

Unfortunately I have bad experience with Yobit.

[inPRIVACYweBELIEVE]

YoBit could do better job if they had a better customer support. All these mess against them is because of their poor customer service.

[harizen]

Hi!

Does anyone know of any alternative ways to contact support?

The one you did is the only way.

As far as my observation is a concern, tickets related to signature campaign payments are being ignored since then even during the time when they are active and paying their participants here. I'm part of their campaign way back 2015 and also have minor concerns about sig payment but never of my tickets were being responded.

However, even I never heard of a signature campaign-related ticket being answered by them, some of my minor exchange related issues in the past are able to handle. That gave me a conclusion that they never care for any sig campaign-related concerns.

Anyways for your reference, during the time when they are still active here in the signature campaign, troll box moderators are the one who fixes the magic button for transferring campaign payment to wallets. Yes, they will notice anyone who has a concern about it. However currently, if I'm not mistaken, users should have an active balance of BTC0.01 (or BTC0.02?) before anyone can send a message to the troll box. In the past, there's no restriction like that.

[Natalim]

I thought this was a serious problem from OP, if he didn't clarify with another post, we would have thought Yobit has done another possible scam attempt again. That's why I was asking a little details on his concern as I don't want to judge right away, but my post was deleted (maybe off topic).

[Avirunes]

YoBit could do better job if they had a better customer support. All these mess against them is because of their poor customer service.

Its way beyond that: shady IEO's , disabled or offline wallets and probably more. Even it had an active support I don't think it would make difference.

If they want to come clean they have to resolve these things which I see it far from happening as I don't think they are interested in hearing what community says and hearing out customer problems.

[dothebeats]

Why bother using Yobit anyway? They had been acting shady since 2017 and has been doing that ever since so I don't understand why people feel the need to still use the said platform? Customer support is literally non-existent, balances not appearing most of the time and the worst part: withdrawals, sometimes, go from pending to 0, and I don't know if that was already fixed or not. They have their own bitcointalk handle but that doesn't seem to be doing any good as well, so I don't think there really are other ways on reaching out to them.

Your best bet is to just pray to the gods that yobit staff (if there are any lol) would grant your request.

[TryNinja]

The reason OP wanted to contact them is to get paid for using their signature. He doesn’t have a real problem...

[LTU_btc]

In past I've been in old signature campaign of Yobit, and I can't say that their support was not responsive at all. Offcourse, their support always been terrible, but I remember getting answers several times. Usually I tried to contact dominkerhzog (guy from their staff) via trollbox or PM. If he is still active there, you can try to PM him. I suggest to send message only when he is online - there will be biggest chance that he will respond.

[fortunecrypto]

The reason OP wanted to contact them is to get paid for using their signature. He doesn’t have a real problem...

Of course, I still see some guys wearing Yobit and they are not posting that they are getting paid, they are earning in their dashboard but you can't transfer to their balance, after the last campaign I don't think they are going to do a bounty campaign here, they will wait to ease up and maybe they will implement new rules and guidelines, the current one sucks.

[Patatas]

YoBit could do better job if they had a better customer support. All these mess against them is because of their poor customer service.

It's not just customer support. They have shady ICO's, pump schemes and other activities which can easily loot the investors. They were a decent trading exchange a few years ago but due to massive bitcoin rise, they are just a money-hungry service with no real intentions of serious operations.

The reason OP wanted to contact them is to get paid for using their signature. He doesn’t have a real problem...

Yeah, he thinks writing to the support is going to help him get his peanuts back when people have been waiting for years with their serious money-related issues.

[Natalim]

Yeah, he thinks writing to the support is going to help him get his peanuts back when people have been waiting for years with their serious money-related issues.

Yobit participants should not complain anymore because they know the risk they are taking when they join the campaign, they could be blacklisted and worse they ended up not getting any from the amount they collected based on their post.
This is not yobit's fault, it's clearly OP's fault since he join the campaign even without a formal announcement.

[hacker1001101001]

You promote a shady exchange, you get a shady treatment that's it !

[V1saya]

Exactly! You have an account here in bitcointalk for a while and still you don't know the drill before using an exchange. The very least you can do if you have a coin needed to buy or sell there is to not stay for long. Withdraw right away. There are lots of reviews here about Yobit and 90% are all negative.

[Natalim]

Yeah, he thinks writing to the support is going to help him get his peanuts back when people have been waiting for years with their serious money-related issues.

Yobit participants should not complain anymore because they know the risk they are taking when they join the campaign, they could be blacklisted and worse they ended up not getting any from the amount they collected based on their post.
This is not yobit's fault, it's clearly OP's fault since he join the campaign even without a formal announcement.

Its not anyone fault but promoting scam for the high rewards always put you in this kind of risk.Hopefully they will understand now yobit is completely shady when it comes to money.

Yobit is not obliged to give reward because they don't resume their signature campaign, its only the members are assuming they will get paid, and now they want to contact support to complain. LOL.. this is the first case I know, others have gave up after making some experiment and they don't send message to support claiming their reward.  

[Findingnemo]

Yeah, he thinks writing to the support is going to help him get his peanuts back when people have been waiting for years with their serious money-related issues.

Yobit participants should not complain anymore because they know the risk they are taking when they join the campaign, they could be blacklisted and worse they ended up not getting any from the amount they collected based on their post.
This is not yobit's fault, it's clearly OP's fault since he join the campaign even without a formal announcement.

Its not anyone fault but promoting scam for the high rewards always put you in this kind of risk.Hopefully they will understand now yobit is completely shady when it comes to money.

Yobit is not obliged to give reward because they don't resume their signature campaign, its only the members are assuming they will get paid, and now they want to contact support to complain. LOL.. this is the first case I know, others have gave up after making some experiment and they don't send message to support claiming their reward.  

They resumed and announced their signature campaign on their own site but not in bitcointalk,people also applied on their site not here so they are supposed to give rewards as they mentioned but they pretty shady by the way so we can't expect them to pay us when they are not interested into it.

[Patatas]

Yeah, he thinks writing to the support is going to help him get his peanuts back when people have been waiting for years with their serious money-related issues.

Yobit participants should not complain anymore because they know the risk they are taking when they join the campaign, they could be blacklisted and worse they ended up not getting any from the amount they collected based on their post.
This is not yobit's fault, it's clearly OP's fault since he join the campaign even without a formal announcement.

Its not anyone fault but promoting scam for the high rewards always put you in this kind of risk.Hopefully they will understand now yobit is completely shady when it comes to money.

Yobit is not obliged to give reward because they don't resume their signature campaign, its only the members are assuming they will get paid, and now they want to contact support to complain. LOL.. this is the first case I know, others have gave up after making some experiment and they don't send message to support claiming their reward.  

They resumed and announced their signature campaign on their own site but not in bitcointalk,people also applied on their site not here so they are supposed to give rewards as they mentioned but they pretty shady by the way so we can't expect them to pay us when they are not interested into it.

Isn’t it interesting how they want to advertise their service on bitcointalk but are afraid to create a thread here because they know they will be flagged by the community. I’d say it’s totally signature promoters fault to promote a service on a website that doesn’t like them. It’s not just YoBit but the also the members who carry the signature are shady as hell. Just like how people started tagging LiveCoin participants, YoBits participants must also be tagged.

[AdolfinWolf]

Yeah, he thinks writing to the support is going to help him get his peanuts back when people have been waiting for years with their serious money-related issues.

Yobit participants should not complain anymore because they know the risk they are taking when they join the campaign, they could be blacklisted and worse they ended up not getting any from the amount they collected based on their post.
This is not yobit's fault, it's clearly OP's fault since he join the campaign even without a formal announcement.

Its not anyone fault but promoting scam for the high rewards always put you in this kind of risk.Hopefully they will understand now yobit is completely shady when it comes to money.

Yobit is not obliged to give reward because they don't resume their signature campaign, its only the members are assuming they will get paid, and now they want to contact support to complain. LOL.. this is the first case I know, others have gave up after making some experiment and they don't send message to support claiming their reward.  

Obliged or not, if you treat your own "freelancers", (because that's what promoting a site is, more or less), like that, like literal dog shit, by first claiming that you resume the campaign, and then suddenly introduce a radio silence and stop communicating altogether while people are still promoting your business thinking you operate in good faith, well, you definitely deserve to get called out for that.

Although, looking at Yobit's other malpractices, this is probably likely just another day at the office for them, and nothing compared to the other stuff they already pulled, so no big surprises here that things went down like they did.